Hello,
I am unable to log into my website though Joomla.
This is my website
www.disabilityallies.com/administrator/index.php
When I try to log in I keep getting a gateway timeout error
I was able to log on just fine 2 days ago.
Where can I go for support. I am willing to pay for support
Cant log in to my website
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- Joomla! Fledgling
- Posts: 1
- Joined: Sat Aug 01, 2020 2:42 am
- toivo
- Joomla! Master
- Posts: 13269
- Joined: Thu Feb 15, 2007 5:48 am
- Location: Zagreb, Croatia
Re: Cant log in to my website
Welcome to the forum!
The home page of the website is displayed all right, similar to the login page of the back end. What were the last changes done to the website, for example new extensions or change of settings?
Does the website use any third party security extensions that could stop you from logging in after failed attempts?
Please post the results from the Forum Post Assistant (FPA) by following the instructions at https://forumpostassistant.github.io/docs/ so that our volunteer experts can review the configuration.
The home page of the website is displayed all right, similar to the login page of the back end. What were the last changes done to the website, for example new extensions or change of settings?
Does the website use any third party security extensions that could stop you from logging in after failed attempts?
Please post the results from the Forum Post Assistant (FPA) by following the instructions at https://forumpostassistant.github.io/docs/ so that our volunteer experts can review the configuration.
Toivo Talikka, Global Moderator
- JurajB
- Joomla! Explorer
- Posts: 390
- Joined: Fri Oct 02, 2015 3:28 pm
Re: Cant log in to my website
also dont regret to ask your hosting vendor
if you can alter what php version are you using, try to change some
if you can alter what php version are you using, try to change some
- AMurray
- Joomla! Champion
- Posts: 6472
- Joined: Sat Feb 13, 2010 7:35 am
- Location: Australia
Re: Cant log in to my website
Super administrator password...
Reset as per instructions: https://docs.joomla.org/How_do_you_reco ... assword%3F

Reset as per instructions: https://docs.joomla.org/How_do_you_reco ... assword%3F
Regards,
--------------------------------------------------------------
A Murray
Help you I can, yes!. Post your question, you should. Keep it on topic you must!
Use the Forc....Forum Post Assistant my young Padawan!
--------------------------------------------------------------
A Murray
Help you I can, yes!. Post your question, you should. Keep it on topic you must!
Use the Forc....Forum Post Assistant my young Padawan!
- Webdongle
- Joomla! Master
- Posts: 39469
- Joined: Sat Apr 05, 2008 9:58 pm
Re: Cant log in to my website
You do not have the required permissions to view the files attached to this post.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein.
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein.
- JurajB
- Joomla! Explorer
- Posts: 390
- Joined: Fri Oct 02, 2015 3:28 pm
Re: Cant log in to my website
if you have problem anyway you should try contact Phil Taylor on https://mysites.guru, email me if you need his exact mail address but I warn you it will cost some money.
He seems like expert in every joomla file.
He seems like expert in every joomla file.
- JAVesey
- Joomla! Hero
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- Joined: Tue May 14, 2013 1:21 pm
- Location: Cardiff, Wales, UK
- Contact:
Re: Cant log in to my website
Follow Toivo’s advice:
Run the FPA (link is in his post) and copy/paste the output in this thread.
I suspect a server/php update/misconfiguration
Run the FPA (link is in his post) and copy/paste the output in this thread.
I suspect a server/php update/misconfiguration
John V
Cardiff, Wales, UK
Uses Joomla 3.9.24 and PHP7.4.11
Cardiff, Wales, UK
Uses Joomla 3.9.24 and PHP7.4.11