Website performance problems

Discussion regarding Joomla! 3.x Performance issues.

Moderator: General Support Moderators

Forum rules
Forum Rules
Absolute Beginner's Guide to Joomla! <-- please read before posting, this means YOU.
Forum Post Assistant - If you are serious about wanting help, you will use this tool to help you post.
Windows Defender SmartScreen Issues <-- please read this if using Windows 10.
Post Reply
rp4dgwm
Joomla! Apprentice
Joomla! Apprentice
Posts: 10
Joined: Thu Apr 09, 2020 9:50 am

Website performance problems

Post by rp4dgwm » Sat Jun 05, 2021 7:11 am

Hello

During the last week, the performance of my hosted Joomla website, www.roverp4dg.org.uk has plummeted. The time to load the home page has gone from 1 to 2 seconds to sometime 15 seconds. Loading content from the main menu options takes an excessive amount of time too. I have not made any changes to the Joomla content or configuration and the hosting service claims that from their end all is well. As a result of me logging a ticket with them they say they have optimised the database, changed php settings, enabled the FPM option and rebuilt the FPM configurations. The performance issue is being experienced by users all over the country (UK) and from some abroad.

This contrasts with associated Joomla website, www.roverp4dg-commerce.org.uk, which loads more or less instantly. This website is hosted by the same provider but is on a different server.

It seems to me that its an extended time from the point of sending the website URL in the browser to receiving data back from the server, e.g. the Chrome browser tab circle is moving anti-clockwise for an extended time until content is delivered.

I'd very much appreciate any help you can give please as I feel I am going round in circles with the hosting company.

Thanks.

User avatar
darb
Joomla! Ace
Joomla! Ace
Posts: 1906
Joined: Thu Jul 06, 2006 12:57 pm
Location: Stockholm Sweden
Contact:

Re: Website performance problems

Post by darb » Sat Jun 05, 2021 7:27 am

Have they restarted the server?

User avatar
darb
Joomla! Ace
Joomla! Ace
Posts: 1906
Joined: Thu Jul 06, 2006 12:57 pm
Location: Stockholm Sweden
Contact:

Re: Website performance problems

Post by darb » Sat Jun 05, 2021 7:32 am

Do a FPA - here is info. viewtopic.php?f=806&t=969442

rp4dgwm
Joomla! Apprentice
Joomla! Apprentice
Posts: 10
Joined: Thu Apr 09, 2020 9:50 am

Re: Website performance problems

Post by rp4dgwm » Sat Jun 05, 2021 7:34 am

darb wrote:
Sat Jun 05, 2021 7:27 am
Have they restarted the server?
They haven't said but have said that hundreds of other customers on the same infrastructure are not having performance problems.

User avatar
darb
Joomla! Ace
Joomla! Ace
Posts: 1906
Joined: Thu Jul 06, 2006 12:57 pm
Location: Stockholm Sweden
Contact:

Re: Website performance problems

Post by darb » Sat Jun 05, 2021 7:39 am

Restart server & do a FPA.

rp4dgwm
Joomla! Apprentice
Joomla! Apprentice
Posts: 10
Joined: Thu Apr 09, 2020 9:50 am

Re: Website performance problems

Post by rp4dgwm » Sat Jun 05, 2021 7:59 am

Speed test 3.JPG
I did this test and I think it shows where the problem resides. What are your views please?
You do not have the required permissions to view the files attached to this post.

User avatar
AMurray
Joomla! Exemplar
Joomla! Exemplar
Posts: 7991
Joined: Sat Feb 13, 2010 7:35 am
Location: Australia

Re: Website performance problems

Post by AMurray » Mon Jun 07, 2021 1:38 am

We don't know, and won't know until you provide the FPA report. "if you're serious about wanting help, you will use this tool to help you post: https://forumpostassistant.github.io/docs/" (as stated in the Forum Rules red box at top of screen.

Perhaps it's a hosting problem not a Joomla issue per se.
Regards - A Murray

User avatar
darb
Joomla! Ace
Joomla! Ace
Posts: 1906
Joined: Thu Jul 06, 2006 12:57 pm
Location: Stockholm Sweden
Contact:

Re: Website performance problems

Post by darb » Mon Jun 07, 2021 12:13 pm

yes bcs its the same answer to your question "their are millions of other Joomla customers on the similar infrastructure that not having performance problems in the world".

User avatar
toivo
Joomla! Master
Joomla! Master
Posts: 14973
Joined: Thu Feb 15, 2007 5:48 am
Location: Sydney, Australia

Re: Website performance problems

Post by toivo » Thu May 26, 2022 1:02 pm

rp4dgwm wrote:
Sat Jun 05, 2021 7:11 am
During the last week, the performance of my hosted Joomla website, www.roverp4dg.org.uk has plummeted. The time to load the home page has gone from 1 to 2 seconds to sometime 15 seconds.
Just now loaded the home page in 5 seconds.

rp4dgwm wrote:
Sat Jun 05, 2021 7:11 am
This contrasts with associated Joomla website, www.roverp4dg-commerce.org.uk, which loads more or less instantly.
This took around 10 seconds...
Toivo Talikka, Global Moderator

User avatar
darb
Joomla! Ace
Joomla! Ace
Posts: 1906
Joined: Thu Jul 06, 2006 12:57 pm
Location: Stockholm Sweden
Contact:

Re: Website performance problems

Post by darb » Mon Jul 11, 2022 9:15 am

The only thing that dissapoint me is Joomla cache mechanism that even after 10 years doesnt work with trial and efforst for me have been worthless with many debugging hours and I finally gave up. Joomla doesnt work with cache period.

User avatar
Slackervaara
Joomla! Ace
Joomla! Ace
Posts: 1065
Joined: Sat Aug 13, 2011 6:27 am

Re: Website performance problems

Post by Slackervaara » Sat Jul 23, 2022 8:00 pm

JCH Optimize seem to disturb Joomla 3.10.10 cache for me. The cache can grow to I GB per day. Instead I use the page cache of JCH Optimize which works better.

User avatar
Per Yngve Berg
Joomla! Master
Joomla! Master
Posts: 29302
Joined: Mon Oct 27, 2008 9:27 pm
Location: Romerike, Norway

Re: Website performance problems

Post by Per Yngve Berg » Sat Jul 23, 2022 11:25 pm

Is OPCache enabled in php?

User avatar
leolam
Joomla! Master
Joomla! Master
Posts: 20518
Joined: Mon Aug 29, 2005 10:17 am
Location: Netherlands/ Germany/ S'pore/Bogor/ North America
Contact:

Re: Website performance problems

Post by leolam » Fri Aug 12, 2022 4:28 pm

Forget Joomla Content Caching plugin..It is a nightmare and a disaster. Don't use it! Compile server with OpCache or Memcache(D) and use that as caching mechanism in global config

Suggest to disable PHP-FPM for this site and see if this improves. If so you know that your settings in PHP-FPM are off and you need to adjust. It does happens a lot (by experience) Only high load websites need actually PHP-FPM

Leo 8)
Joomla's #1 Professional Services Provider:
#Joomla Professional Support: https://gws-desk.com -
#Joomla Specialized Hosting Solutions: https://gws-host.com -


Post Reply

Return to “Performance - Joomla! 3.x”