Service Unavailable Issue

Discussion regarding Joomla! 3.x Performance issues.

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Service Unavailable Issue

Postby farhankust » Wed Sep 13, 2017 5:10 am

this error is occured on my domain when i get loged in into my joomla admin account. when i click on submenu like global configuration or users group it gives the following error. service provider failed to solve the problem. any one can suggest me how to solve this problem

"Service Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request."

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Re: Service Unavailable Issue

Postby leolam » Wed Sep 13, 2017 5:18 am

This is a server error and should be resolved by your host

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Re: Service Unavailable Issue

Postby gsmela » Mon Oct 02, 2017 12:03 am

Leolam -

I saw your answer and would appreciate a bit more detail as I'm having the same problem - sitewide for a site that worked fine on a test server (running Joomla 3.75) then was overwhelmed when moved to another. In both cases, the site is on a Siteground VPS and Siteground support keeps telling me the problem seems to be caused by notifications on the site spawning enough processes to throw 503 errors.

There are about 100-200 users online at any given time (and many more trying to register which also is probably a bottleneck). The VPS has 10 core, 12gig RAM and the stats show that nore more than 50% of each are being used.

How best can I troubleshoot this? Thank you.

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Re: Service Unavailable Issue

Postby fredgo » Fri Dec 29, 2017 5:40 pm

I just started running into this same error message today. This is odd because as farhankust wrote, it occurs when logged in as administrator on the front end. However, it does not happen when I am logged out and click on the same links. For that reason, I don't think it is a server issue that can be resolved by the host.

As I was writing this, I would back to my site and disabled the Komento commenting system, and that fixed the issue. So, that was the problem. I have to see why, if there is an update, or some other conflict.

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