Joomla! Forum - community, help and support

Hello

During the last week, the performance of my hosted Joomla website, www.roverp4dg.org.uk has plummeted. The time to load the home page has gone from 1 to 2 seconds to sometime 15 seconds. Loading content from the main menu options takes an excessive amount of time too. I have not made any changes to the Joomla content or configuration and the hosting service claims that from their end all is well. As a result of me logging a ticket with them they say they have optimised the database, changed php settings, enabled the FPM option and rebuilt the FPM configurations. The performance issue is being experienced by users all over the country (UK) and from some abroad.

This contrasts with associated Joomla website, www.roverp4dg-commerce.org.uk, which loads more or less instantly. This website is hosted by the same provider but is on a different server.

It seems to me that its an extended time from the point of sending the website URL in the browser to receiving data back from the server, e.g. the Chrome browser tab circle is moving anti-clockwise for an extended time until content is delivered.

I'd very much appreciate any help you can give please as I feel I am going round in circles with the hosting company.

Thanks.

Have they restarted the server?

Do a FPA - here is info. viewtopic.php?f=806&t=969442

darb wrote: ↑Sat Jun 05, 2021 7:27 am Have they restarted the server?

They haven't said but have said that hundreds of other customers on the same infrastructure are not having performance problems.

Restart server & do a FPA.

I did this test and I think it shows where the problem resides. What are your views please?

We don't know, and won't know until you provide the FPA report. "if you're serious about wanting help, you will use this tool to help you post: https://forumpostassistant.github.io/docs/" (as stated in the Forum Rules red box at top of screen.

Perhaps it's a hosting problem not a Joomla issue per se.

yes bcs its the same answer to your question "their are millions of other Joomla customers on the similar infrastructure that not having performance problems in the world".

rp4dgwm wrote: ↑Sat Jun 05, 2021 7:11 amDuring the last week, the performance of my hosted Joomla website, www.roverp4dg.org.uk has plummeted. The time to load the home page has gone from 1 to 2 seconds to sometime 15 seconds.

Just now loaded the home page in 5 seconds.

rp4dgwm wrote: ↑Sat Jun 05, 2021 7:11 amThis contrasts with associated Joomla website, www.roverp4dg-commerce.org.uk, which loads more or less instantly.

This took around 10 seconds...

The only thing that dissapoint me is Joomla cache mechanism that even after 10 years doesnt work with trial and efforst for me have been worthless with many debugging hours and I finally gave up. Joomla doesnt work with cache period.

JCH Optimize seem to disturb Joomla 3.10.10 cache for me. The cache can grow to I GB per day. Instead I use the page cache of JCH Optimize which works better.

Is OPCache enabled in php?

Forget Joomla Content Caching plugin..It is a nightmare and a disaster. Don't use it! Compile server with OpCache or Memcache(D) and use that as caching mechanism in global config

Suggest to disable PHP-FPM for this site and see if this improves. If so you know that your settings in PHP-FPM are off and you need to adjust. It does happens a lot (by experience) Only high load websites need actually PHP-FPM

Leo