Locked out - please help

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helpingmedia
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Locked out - please help

Post by helpingmedia » Sat Jun 24, 2017 1:26 pm

Hi, last week I upgraded my Joomla and now I can't log in to the backend. Grab attached of the page that comes up. Previously, the grey button that reads 'Return To Control Panel' would take me to the log in page, but now it doesn't. BTW this strange page has been showing since the upgrade before last but I was always able to log in via that grey button. Now I can't. Can anyone help me please?
Screen Shot 2017-06-24 at 14.16.45.png
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imanickam
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Re: Locked out - please help

Post by imanickam » Sat Jun 24, 2017 2:01 pm

Providing more information such as the source and the destination versions would be of help.

From the error message, it looks like the JSON dara could not be decoded. Probably reviewing of the topic viewtopic.php?f=710&t=937036 would be of help.

Especially, the discussion about the usage of the script available in Github (https://github.com/robwent/joomla-json-db-check) would be of use.

Make sure take a copy of the site (both files and database content) before attempting the script.
Ilagnayeru (MIG) Manickam | இளஞாயிறு மாணிக்கம்
Joomla! - Global Moderators Team | Joomla! Core - Tamil (தமிழ்) Translation Team Coordinator
Former Joomla! Translations Coordination Team Lead
Eegan - Support the poor and underprivileged

helpingmedia
Joomla! Apprentice
Joomla! Apprentice
Posts: 39
Joined: Mon Jan 16, 2012 9:47 am
Location: Hertfordshire, UK
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Re: Locked out - please help

Post by helpingmedia » Sat Jun 24, 2017 4:09 pm

Thanks you so much. Fixed. David


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