Can't update Joomla 3.8.4 to 3.8.5

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ptwd
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Can't update Joomla 3.8.4 to 3.8.5

Postby ptwd » Thu Feb 08, 2018 1:26 am

I just recently installed Joomla to do some testing on extensions, but I'm having no end of problems just getting Joomla core working properly. The current obstacle is that I'm trying to update Joomla from 3.8.4 to 3.8.5 but can't get this done no matter what I try.

I've asked my webhost to increase my upload limit and it is now 100MB, which is plenty for the update file so I'm sure that's not the problem.

When I try updating using Components > Joomla Update, I get "AJAX Loading Error: Not Found."

I found this thread in this forum and tried some of the suggestions, like increasing the upload filesize and making sure I clear the cache before updating. I also tried an idea by a commenter to install the full package using Extensions > Install but it grinds away for ages and then comes back with what looks like a 404 error although it doesn't say which page it couldn't find. When I find my way back to the Extensions > Install page, it says "JInstaller: :Install: Can't find Joomla XML setup file. The Joomla package cannot be installed through the Extension Manager. Please use the Joomla! Update component to update Joomla." Since the idea was posted some 2-3 years ago, I guess that's not possible anymore. So I'm stuck and don't know what to try next.

I did have a problem before with a Wordpress site installed in the same web hosting space, whose security plugin was a bit overeager and blocked Joomla from updating, but that has been fixed now. Since I had this problem before I installed the other Wordpress site, I don't think it's related.

I also found this page too, and I'll try it when I can, but I really don't want to always have to update manually.

Are there any solutions to this from within Joomla itself? Thanks in advance for help with this.
Last edited by imanickam on Thu Feb 08, 2018 4:37 am, edited 1 time in total.
Reason: Moved the topic from the forum Installation Joomla! 3.x to the forum Migrating/Upgrading to Joomla! 3.x

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Re: Can't update Joomla 3.8.4 to 3.8.5

Postby leolam » Mon Feb 12, 2018 4:05 am

Is this resolved?

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Re: Can't update Joomla 3.8.4 to 3.8.5

Postby ptwd » Mon Feb 12, 2018 6:28 pm

Hi Leo. No. I haven't had a chance to try that manual update (the last link in my post), but I'm growing increasingly concerned about the fact that I'm having this much trouble just installing and updating Joomla before I've even added any extensions for testing. :( Help with this would still be very much appreciated. Thanks!

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Re: Can't update Joomla 3.8.4 to 3.8.5

Postby sozzled » Mon Feb 12, 2018 6:54 pm

ptwd wrote:I also tried an idea by a commenter to install the full package using Extensions > Install ...
The suggestion that people can use Extensions » Install to [somehow] update Joomla is all wrong. It's a myth; it's a myth—folklore, fairytail, snakeoil medication—that persists. The myth has been debunked but we still read people saying that this is "a way" to update Joomla. Well it just plain doesn't work for J! 3.x.

There is only one recommended way to update Joomla: use the Joomla! Update component.

Yes I know that sometimes people have problems updating Joomla using the recommended method. Some people do encounter problems with AJAX (and there are hundreds of topics on this forum that deal with those situations). And, while every situation is unique and there may not be a universal cure-all, most of these problems begin at home and begin with the hosting environment that people use.

Sometimes the webhosting environment doesn't have a sufficiency of resources required to undertake the update process (e.g. Max POST Size, Max Upload Size, PHP Memory, etc.). I couldn't begin to list the many reasons why people have problems because every website—Joomla and non-Joomla—is different.

One thing that we do understand is that people use this forum and expect help (and we try our hardest to deliver that help) but we're not psychic: there is only one expert in this conversation and it's not me and it's not Leo. We don't know what you know about your website. So, if you are serious about wanting help from total strangers who know nothing about your website, do yourself a favour and read the points written in the pink section of this page and perhaps there's a tip there that will assist all of us. ;)
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Re: Can't update Joomla 3.8.4 to 3.8.5

Postby leolam » Tue Feb 13, 2018 2:22 am

viewtopic.php?f=621&t=582860 is referred at

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Re: Can't update Joomla 3.8.4 to 3.8.5

Postby ptwd » Wed Feb 14, 2018 7:23 pm

My post was originally posted to another forum and was moved here by someone else, so if my post didn't do things by the book for this forum, that's why. I did provide background to what I had tried, along with links to sources of ideas I tried and a link to the Post Assistant information I generated for the initial problem and thought that would be enough for this subsequent problem. This whole mess has been an ordeal and I have been doing the best I can to get the help I need, including searching through the entire forum (hence trying the ideas from that one post I provided the link to). Sozzled, if additional information was still needed to help diagnose the problem, it was certainly not for lack of trying on my part.

In any case, I finally tried updating Joomla through Softaculous in cPanel and it worked. So, for now the problem has been solved, although I don't know why Softaculous did the trick when the usual (and even the unusual) attempts failed.

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Re: Can't update Joomla 3.8.4 to 3.8.5

Postby JAVesey » Wed Feb 14, 2018 7:27 pm

ptwd wrote:In any case, I finally tried updating Joomla through Softaculous...
:eek:
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Re: Can't update Joomla 3.8.4 to 3.8.5

Postby sozzled » Wed Feb 14, 2018 7:43 pm

Ditto @JAVesey! My thoughts exactly. The problem was caused by misconfigured website; it was "cured" with a "quick fix" (that will probably cause further problems down the track because the original issue was never identified).

We only ask that people use the Forum Post Assistant; we shouldn't have to ask. If people choose to ignore our suggestions and find their own solutions then they might as well not use the forum. Anyway, I sincerely wish the OP good luck and every success for the future. 8)
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Re: Can't update Joomla 3.8.4 to 3.8.5

Postby ptwd » Wed Feb 14, 2018 7:51 pm

Again, as I said, I *did* attach the Post Assistant data for that site in a related thread in the Joomla forum and provided a link to it in this thread, unasked.

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Re: Can't update Joomla 3.8.4 to 3.8.5

Postby sozzled » Wed Feb 14, 2018 9:18 pm

I'm not going to argue this. It was not obvious to me (or others) what you might have done at one time or whether what you did was relevant to this topic. Cross-posting is against the forum rules.

Leo didn't see your FPA report (otherwise he wouldn't have referred to the FPA); I didn't see it either.

/end
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Re: Can't update Joomla 3.8.4 to 3.8.5

Postby ptwd » Mon Feb 19, 2018 9:09 pm

Recap: I created a fresh Joomla site for testing purposes. I was unable to update Joomla from 3.8.4 to 3.8.5 using the Update button that comes up on the Joomla Control Panel, nor via Components > Joomla Update, nor via file upload, nor by reinstalling the whole Joomla package (an idea I found in another thread here that I thought I'd try, since I was desperate; didn't work anyway). The only way I was able to finally update the site was to use the cPanel/Softaculous update feature. Although this was the only thing that worked, others responding in this thread seem to think this is a bad idea and could cause problems down the road.

I have been surprised and dismayed by what has felt like negative feedback in this thread, since I have tried to provide useful information as best I could, even if others apparently missed it. Just to be clear: I never cross-posted this thread (i.e. posting in multiple forums). I had posted a previous problem with the site in General Questions (also an updating problem which I was able to fix; caused by a WordPress plugin on a sister-site installed in the same hosting space). Then, this most recent updating problem happened, which seemed to be only a Joomla problem so I started a fresh post, also in the General Questions forum. However, this post was moved to this forum (where it is now) by someone else who apparently thought it was a more appropriate place for it.

As for the FPA output, I did post the FPA results of the site to the previous thread (3rd message down in that thread). I figured, rather than copy it all into the new post and in case the previous problem might be related to the new one somehow, I would just link to the old post (hence, the 2nd link in my original message at the top of this thread).

In any case, I am providing a fresh output of the FPA, below, following a private suggestion. I'm not sure how helpful it will be at this point, since the site is now up to date, but here it is. It seems I may have to wait for the next Joomla update to see if I will continue to have trouble updating the site.

Constructive comments and assistance would be appreciated. Thank you in advance.


Problem Description :: Forum Post Assistant (v1.3.9) : 19th February 2018 wrote:Wouldn't update except via cPanel
Log/Error Message :: Forum Post Assistant (v1.3.9) : 19th February 2018 wrote:AJAX Loading Error: Not Found
Actions Taken To Resolve by Forum Post Assistant (v1.3.9) 19th February 2018 wrote:Tried Components > J! Update, and uploading patch file, and even reinstalling J!. Only thing that worked was cPanel update.
Forum Post Assistant (v1.3.9) : 19th February 2018 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.8.5-Stable (Amani) 6-February-2018
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (444) | Owner: --protected-- . (uid: /gid: ) | Group: --protected-- (gid: ) | Valid For: 3.8
Configuration Options :: Offline: 0 | SEF: 1 | SEF Suffix: 0 | SEF ReWrite: 0 | .htaccess/web.config: Yes | GZip: 0 | Cache: 0 | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: 0 | FTP Layer: 0 | Proxy: 0 | LiveSite: | Session lifetime: 15 | Session handler: database | Shared sessions: 0 | SSL: 0 | FrontEdit: 1 | Error Reporting: default | Site Debug: 0 | Language Debug: 0 | Default Access: 1 | Unicode Slugs: 0 | dbConnection Type: mysqli | Database Credentials Present: Yes

Host Configuration :: OS: Linux | OS Version: 2.6.32-896.16.1.lve1.4.49.el6.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate | Doc Root: --protected-- | System TMP Writable: Yes | Free Disk Space : 208.54 GiB |

PHP Configuration :: Version: 7.0.27 | PHP API: cgi-fcgi | Session Path Writable: Yes | Display Errors: | Error Reporting: 32759 | Log Errors To: error_log | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Open Base: | Uploads: 1 | Max. Upload Size: 100M | Max. POST Size: 100M | Max. Input Time: 60 | Max. Execution Time: 90 | Memory Limit: 128M

MySQL Configuration :: Version: 5.5.5-10.1.31-MariaDB (Client:mysqlnd 5.0.12-dev - 20150407 - $Id: b5c5906d452ec590732a93b051f3827e02749b83 $) | Host: --protected-- (--protected--) | Collation: latin1_swedish_ci (Character Set: latin1) | Database Size: 5.86 MiB | #of Tables: 72
Detailed Environment :: wrote:PHP Extensions :: Core (7.0.27) | date (7.0.27) | libxml (7.0.27) | openssl (7.0.27) | pcre (7.0.27) | zlib (7.0.27) | filter (7.0.27) | hash (1.0) | pcntl (7.0.27) | readline (7.0.27) | Reflection (7.0.27) | SPL (7.0.27) | session (7.0.27) | standard (7.0.27) | cgi-fcgi () | bcmath (7.0.27) | bz2 (7.0.27) | calendar (7.0.27) | ctype (7.0.27) | curl (7.0.27) | dom (20031129) | mbstring (7.0.27) | fileinfo (1.0.5) | ftp (7.0.27) | gd (7.0.27) | gettext (7.0.27) | iconv (7.0.27) | imap (7.0.27) | intl (1.1.0) | json (1.4.0) | exif (7.0.27) | mcrypt (7.0.27) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: b5c5906d452ec590732a93b051f3827e02749b83 $) | PDO (7.0.27) | Phar (2.0.2) | posix (7.0.27) | pspell (7.0.27) | SimpleXML (7.0.27) | soap (7.0.27) | sockets (7.0.27) | sqlite3 (7.0.27) | tidy (7.0.27) | tokenizer (7.0.27) | xml (7.0.27) | xmlwriter (7.0.27) | xsl (7.0.27) | zip (1.13.5) | mysqli (7.0.27) | pdo_mysql (7.0.27) | pdo_sqlite (7.0.27) | wddx (7.0.27) | xmlreader (7.0.27) | xmlrpc (7.0.27) | imagick (3.4.3) | timezonedb (2017.2) | ionCube Loader () | Zend OPcache (7.0.27) | Zend Engine (3.0.0) |
Potential Missing Extensions :: mysql | suhosin |
Disabled Functions :: passthru | system | dl | popen | pclose | proc_open | proc_nice | proc_terminate | proc_get_status | proc_close | leak | apache_child_terminate | escape | shellcmd | escapeshellarg | shell_exec | crack_check | crack_closedict | crack_getlastmessage | crack_opendict | psockopen | php_u | symlink | ini_restore | posix_getpwuid | pfsockopen |

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): No
Potential Ownership Issues: Maybe
Folder Permissions :: wrote:Core Folders :: images/ (777) | components/ (777) | modules/ (777) | plugins/ (777) | language/ (777) | templates/ (777) | cache/ (777) | logs/ (---) | tmp/ (777) | administrator/components/ (777) | administrator/modules/ (777) | administrator/language/ (777) | administrator/templates/ (777) | administrator/logs/ (777) |

Elevated Permissions (First 10) :: cache/ (777) | images/ (777) | images/banners/ (777) | images/headers/ (777) | images/sampledata/ (777) | media/ (777) | media/com_joomlaupdate/ (777) | media/com_joomlaupdate/js/ (777) | templates/ (777) | tmp/ (777) |
Database Information :: wrote:Database statistics :: Uptime: 978544 | Threads: 6 | Questions: 199686436 | Slow queries: 0 | Opens: 365149 | Flush tables: 1 | Open tables: 32767 | Queries per second avg: 204.064 |
Extensions Discovered :: wrote:Components :: SITE :: com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
Components :: ADMIN :: com_search (3.0.0) 1 | com_config (3.0.0) 1 | com_cpanel (3.0.0) 1 | com_ajax (3.2.0) 1 | com_installer (3.0.0) 1 | com_tags (3.1.0) 1 | com_associations (3.7.0) 1 | com_redirect (3.0.0) 1 | com_banners (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_checkin (3.0.0) 1 | com_fields (3.7.0) 1 | com_categories (3.0.0) 1 | com_templates (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | com_postinstall (3.2.0) 1 | com_media (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_admin (3.0.0) 1 | com_content (3.0.0) 1 | com_menus (3.0.0) 1 | com_modules (3.0.0) 1 | com_cache (3.0.0) 1 | com_users (3.0.0) 1 | com_languages (3.0.0) 1 | com_plugins (3.0.0) 1 | com_messages (3.0.0) 1 | com_login (3.0.0) 1 | com_finder (3.0.0) 1 |

Modules :: SITE :: mod_related_items (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_languages (3.5.0) 1 | mod_articles_categories (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_finder (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_wrapper (3.0.0) 1 | mod_articles_news (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_menu (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_login (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_tags_similar (3.1.0) 1 | mod_search (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_articles_archive (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_users_latest (3.0.0) 1 | mod_whosonline (3.0.0) 1 |
Modules :: ADMIN :: mod_status (3.0.0) 1 | mod_sampledata (3.8.0) 1 | mod_popular (3.0.0) 1 | mod_title (3.0.0) 1 | mod_logged (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_latest (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_login (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_version (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_stats_admin (3.0.0) 1 | mod_toolbar (3.0.0) 1 |

Plugins :: SITE :: plg_installer_webinstaller (1.1.1) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | plg_search_newsfeeds (3.0.0) 1 | plg_search_tags (3.0.0) 1 | plg_search_content (3.0.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_categories (3.0.0) 1 | plg_editors_tinymce (4.5.8) 1 | plg_editors_codemirror (5.34.0) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_captcha_recaptcha (3.4.0) 0 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_finder_content (3.0.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_categories (3.0.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_module (3.5.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_content_vote (3.0.0) 0 | plg_content_finder (3.0.0) 0 | plg_content_loadmodule (3.0.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_content_fields (3.7.0) 1 | plg_content_joomla (3.0.0) 1 | plg_content_emailcloak (3.0.0) 1 | plg_content_pagenavigation (3.0.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_authentication_ldap (3.0.0) 0 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_cookie (3.0.0) 1 | plg_authentication_joomla (3.0.0) 1 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_twofactorauth_totp (3.2.0) 0 | plg_system_cache (3.0.0) 0 | plg_system_languagefilter (3.0.0) 0 | plg_system_log (3.0.0) 1 | plg_system_stats (3.5.0) 1 | plg_system_sef (3.0.0) 1 | plg_system_redirect (3.0.0) 0 | plg_system_highlight (3.0.0) 1 | plg_system_updatenotification (3.5.0) 1 | plg_system_debug (3.0.0) 1 | plg_system_languagecode (3.0.0) 0 | plg_system_fields (3.7.0) 1 | plg_system_remember (3.0.0) 1 | plg_system_logout (3.0.0) 1 | plg_system_p3p (3.0.0) 0 | plg_extension_joomla (3.0.0) 1 | plg_user_profile (3.0.0) 0 | plg_user_contactcreator (3.0.0) 0 | plg_user_joomla (3.0.0) 1 |
Templates Discovered :: wrote:Templates :: SITE :: beez3 (3.1.0) 1 | protostar (1.0) 1 |
Templates :: ADMIN :: hathor (3.0.0) 1 | isis (1.0) 1 |

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Re: Can't update Joomla 3.8.4 to 3.8.5

Postby sozzled » Mon Feb 19, 2018 9:51 pm

Thank you for the FPA report. There are a couple of matters requiring attention.

Regarding your problems with reporting your situation, I'm not going to argue with the forum moderators who felt that it was more appropriate to locate this topic in the Migrating and Upgrading to Joomla! 3.x forum category; they manage these things as best they can and I won't criticise them for it. What's done is done.

I don't know what other topic you're referring to where you may have posted your FPA report and I'm not going to spend my time searching for it. It's of no real consequence, however, because your other topic may have dealt with a different situation. As you mentioned, the earlier issue involved a conflict with a Wordpress website and, for that reason, I didn't pursue the issues that may have been raised in that topic. The fact is that this topic seems to involve an "AJAX Loading Error" and I'm not sure what is responsible for it.

My first thoughts from reading your FPA report are:

1) The database collation method and character encoding are wrong for J! 3.8.x. They should be utf8_general_ci / utf8 (not latin1_swedish_ci / latin1 that's indicative of a half-completed earlier update before J! 3.5 when the Joomla used the older mechanism). It might be worthwhile to run a database repair or change the collation / character encoding for all your tables to use the newer "version".

2) Modifying the folder/file permissions to 777 is never recommended and exposes your website to the risk it will be taken over / hacked. As the FPA report indicates "Potential Ownership Issues: Maybe". Something you might want to investigate further.

Perhaps someone else might be able to contribute more constructively to your question but I can't identify any single cause for the problems, sorry.
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Re: Can't update Joomla 3.8.4 to 3.8.5

Postby leolam » Tue Feb 20, 2018 2:46 am

Thanks for the message Wendy. The permissions are complete wrong and they should never exceed (linux box) '755' for folders and '644' for files. Your server is running CGI/FCGI as handler and setting any files and folders to '755' is causing any installer to crash and your site won't run properly. Anything with '777' on a CGI-box will get a 500-error and that is what is happening when you try to run an upgrade or extension installation. Contact you host and ask them to CHMOD all folders to '755' and all files to '644' This is a MUST since you have the frontdoor now wide open and you can get hacked and whacked any moment (777 allows for public writing to your system)


point 1 of Sozzled correct post can be resolved by installing Akeeba Admin tools core https://www.akeebabackup.com/products/admin-tools.html and run the 'change database' feature

So this is all not a Joomla issue but a server issue with wrong files and folder permissions causing your troubles. The server is pretty normal configured so see no issues here (though you should run PHP 7.1 if you have the option (to change in phpMyAdmin)

Also I advise to go to extensions--> manage-->discover and install what might be found. Also run in "manage' the database tool and hit the Fix button

No reason to go to WP...... you (or somebody) just messed up the permissions

Leo 8)
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