Update from 3.8.13 to 3.9 doesn't work Topic is solved
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- Joomla! Apprentice
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- Joined: Thu Nov 15, 2018 2:21 pm
Update from 3.8.13 to 3.9 doesn't work
Hi,
I'm trying to update a joomla site from 3.8.13 to 3.9. When I click on "install the update" in joomla, I just get an http 500 (in chrome, a blank page in Firefox). It doesn't matter if I try "install directly" or ftp.
I have set error log to maximum but there's no info in the logs.
Has anyone an idea whats happening?
Regards,
Bernd
I'm trying to update a joomla site from 3.8.13 to 3.9. When I click on "install the update" in joomla, I just get an http 500 (in chrome, a blank page in Firefox). It doesn't matter if I try "install directly" or ftp.
I have set error log to maximum but there's no info in the logs.
Has anyone an idea whats happening?
Regards,
Bernd
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- Joomla! Enthusiast
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Re: Update from 3.8.13 to 3.9 doesn't work
Hi, am having same problem, someone suggested increasing server timeout limit in php setting, i did increase it from 30sec to 360sec, then tried upgrading, still got error in the backend, and error page in the frontend, its really frustrating
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- I've been banned!
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- Webdongle
- Joomla! Master
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Re: Update from 3.8.13 to 3.9 doesn't work
viewtopic.php?f=714&t=793531 please
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".
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- Joomla! Apprentice
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Re: Update from 3.8.13 to 3.9 doesn't work
I have looked at /administrator/logs/error.php and /administrator/logs/joomla_update.php, but they didn't contain any info (just that the update was started).
- toivo
- Joomla! Master
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Re: Update from 3.8.13 to 3.9 doesn't work
As recommended earlier by @Webdongle, please post the results from the Forum Post Assistant (FPA) by following the instructions from viewtopic.php?f=714&t=793531.
Toivo Talikka, Global Moderator
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- Joomla! Apprentice
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Re: Update from 3.8.13 to 3.9 doesn't work
I'm trying to post the results from the fpa script, but I'm just getting the error message that my message was blocked. I contacted forum support for help on that.
- toivo
- Joomla! Master
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- Joined: Thu Feb 15, 2007 5:48 am
- Location: Sydney, Australia
Re: Update from 3.8.13 to 3.9 doesn't work
Forum support? Please post a copy of the message here.
Toivo Talikka, Global Moderator
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- Joomla! Apprentice
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Re: Update from 3.8.13 to 3.9 doesn't work
Forum Post Assistant (v1.4.5 (Ganymede)) : 16th November 2018 wrote:Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.8.13-Stable (Amani) 9-October-2018
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (444) | Owner: --protected-- . (uid: /gid: ) | Group: --protected-- (gid: 1) | Valid For: 3.8
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: false | .htaccess/web.config: No | GZip: true | Cache: false | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: false | LiveSite: | Session lifetime: 15 | Session handler: database | Shared sessions: false | SSL: 0 | Error Reporting: maximum | Site Debug: true | Language Debug: false | Default Access: 1 | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.8.13: Yes | Database Credentials Present: Yes |
Host Configuration :: OS: Linux | OS Version: 4.4.74-1-xenu-static-he+1+ | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate | Doc Root: --protected-- | System TMP Writable: Yes | Free Disk Space : 987.51 GiB |
PHP Configuration :: Version: 7.2.11-he.0 | PHP API: apache2handler | Session Path Writable: Yes | Display Errors: 0 | Error Reporting: 30719 | Log Errors To: | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Open Base: | Uploads: 1 | Max. Upload Size: 10M | Max. POST Size: 10M | Max. Input Time: 60 | Max. Execution Time: 60 | Memory Limit: 24M
Database Configuration :: Version: 5.6.37-82.2-log (Client:mysqlnd 5.0.12-dev - 20150407 - $Id: 38fea24f2847fa7519001be390c98ae0acafe387 $) | Host: --protected-- (--protected--) | Localhost: Yes | Collation: utf8_general_ci (Character Set: utf8) | Database Size: 7.33 MiB | #of Tables: 79Detailed Environment :: wrote:PHP Extensions :: Core (7.2.11-he.0) | date (7.2.11-he.0) | libxml (7.2.11-he.0) | openssl (7.2.11-he.0) | pcre (7.2.11-he.0) | dba (7.2.11-he.0) | dom (20031129) | fileinfo (1.0.5) | filter (7.2.11-he.0) | hash (1.0) | json (1.6.0) | bz2 (7.2.11-he.0) | posix (7.2.11-he.0) | Reflection (7.2.11-he.0) | SPL (7.2.11-he.0) | SimpleXML (7.2.11-he.0) | session (7.2.11-he.0) | standard (7.2.11-he.0) | sysvmsg (7.2.11-he.0) | sysvsem (7.2.11-he.0) | sysvshm (7.2.11-he.0) | tokenizer (7.2.11-he.0) | xml (7.2.11-he.0) | xmlreader (7.2.11-he.0) | xmlwriter (7.2.11-he.0) | apache2handler () | bcmath (7.2.11-he.0) | zlib (7.2.11-he.0) | calendar (7.2.11-he.0) | ctype (7.2.11-he.0) | curl (7.2.11-he.0) | mbstring (7.2.11-he.0) | ftp (7.2.11-he.0) | gd (7.2.11-he.0) | geoip (1.1.1) | gettext (7.2.11-he.0) | iconv (7.2.11-he.0) | imap (7.2.11-he.0) | intl (1.1.0) | ldap (7.2.11-he.0) | exif (7.2.11-he.0) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: 38fea24f2847fa7519001be390c98ae0acafe387 $) | mysqli (7.2.11-he.0) | PDO (7.2.11-he.0) | pdo_mysql (7.2.11-he.0) | pdo_sqlite (7.2.11-he.0) | PDFlib (4.1.2) | pspell (7.2.11-he.0) | shmop (7.2.11-he.0) | soap (7.2.11-he.0) | sockets (7.2.11-he.0) | sqlite3 (7.2.11-he.0) | tidy (7.2.11-he.0) | timezonedb (2018.4) | wddx (7.2.11-he.0) | xmlrpc (7.2.11-he.0) | xsl (7.2.11-he.0) | zip (1.15.3) | Phar (2.0.2) | ionCube Loader () | Zend Engine (3.2.0) |
Potential Missing Extensions ::
Disabled Functions :: syslog |
Switch User Environment (Experimental) :: PHP CGI: No | Server SU: No | PHP SU: No | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No
Apache Modules :: core | mod_so | mod_watchdog | http_core | mod_log_config | mod_logio | mod_version | mod_unixd | mod_rewrite | mod_php7 | mod_cgi | mod_dav | mod_dav_fs | mod_include | mod_actions | mod_cache | mod_cache_disk | mod_proxy | mod_proxy_http | mod_ssl | mod_auth_basic | mod_auth_digest | mod_authz_user | mod_authz_groupfile | mod_authn_core | mod_authn_file | mod_access_compat | mod_authz_core | mod_authz_host | prefork | mpm_itk | mod_deflate | mod_mime_magic | mod_autoindex | mod_mime | mod_negotiation | mod_alias | mod_setenvif | mod_dir | mod_env | mod_headers | mod_filter | mod_expires | mod_hestatus | mod_rpaf-2 | Apache |
Potential Missing Modules :: mod_security | mod_evasive | mod_dosevasive | mod_qos | mod_userdir |
Folder Permissions :: wrote:Core Folders :: images/ (750) | components/ (750) | modules/ (750) | plugins/ (750) | language/ (750) | templates/ (750) | cache/ (750) | logs/ (---) | tmp/ (750) | administrator/components/ (750) | administrator/modules/ (750) | administrator/language/ (750) | administrator/templates/ (750) | administrator/logs/ (750) |
Elevated Permissions (First 10) ::Database Information :: wrote:Database statistics :: Uptime: 29916965 | Threads: 1 | Questions: 14801777350 | Slow queries: 13185 | Opens: 38590967 | Flush tables: 1 | Open tables: 359 | Queries per second avg: 494.761 |Extensions Discovered :: wrote:Components :: SITE ::
Core :: com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
3rd Party::
Components :: ADMIN ::
Core :: com_admin (3.0.0) 1 | com_ajax (3.2.0) 1 | com_associations (3.7.0) 1 | com_banners (3.0.0) 1 | com_cache (3.0.0) 1 | com_categories (3.0.0) 1 | com_checkin (3.0.0) 1 | com_config (3.0.0) 1 | com_content (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_cpanel (3.0.0) 1 | com_fields (3.7.0) 1 | com_finder (3.0.0) 1 | com_installer (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_languages (3.0.0) 1 | com_login (3.0.0) 1 | com_media (3.0.0) 1 | com_menus (3.0.0) 1 | com_messages (3.0.0) 1 | com_modules (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | com_plugins (3.0.0) 1 | com_postinstall (3.2.0) 1 | com_redirect (3.0.0) 1 | com_search (3.0.0) 1 | com_tags (3.1.0) 1 | com_templates (3.0.0) 1 | com_users (3.0.0) 1 |
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3rd Party:: Maximenu CK (8.2.16) 1 |
Modules :: ADMIN ::
Core :: mod_custom (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_latest (3.0.0) 1 | mod_logged (3.0.0) 1 | mod_login (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_sampledata (3.8.0) 1 | mod_stats_admin (3.0.0) 1 | mod_status (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_title (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_version (3.0.0) 1 |
3rd Party::
Plugins :: SITE ::
Core :: plg_authentication_cookie (3.0.0) 1 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_joomla (3.0.0) 1 | plg_authentication_ldap (3.0.0) 0 | plg_captcha_recaptcha (3.4.0) 0 | plg_content_emailcloak (3.0.0) 1 | plg_content_fields (3.7.0) 1 | plg_content_finder (3.0.0) 0 | plg_content_joomla (3.0.0) 1 | plg_content_loadmodule (3.0.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_content_pagenavigation (3.0.0) 1 | plg_content_vote (3.0.0) 0 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_module (3.5.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_extension_joomla (3.0.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_finder_categories (3.0.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_content (3.0.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_installer_webinstaller (1.1.1) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_search_categories (3.0.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_content (3.0.0) 1 | plg_search_newsfeeds (3.0.0) 1 | plg_search_tags (3.0.0) 1 | plg_system_cache (3.0.0) 0 | plg_system_debug (3.0.0) 1 | plg_system_fields (3.7.0) 1 | plg_system_highlight (3.0.0) 1 | plg_system_languagecode (3.0.0) 0 | plg_system_languagefilter (3.0.0) 0 | plg_system_log (3.0.0) 1 | plg_system_logout (3.0.0) 1 | plg_system_p3p (3.0.0) 0 | plg_system_redirect (3.0.0) 0 | plg_system_remember (3.0.0) 1 | plg_system_sef (3.0.0) 1 | plg_system_sessiongc (3.8.6) 1 | plg_system_stats (3.5.0) 1 | plg_system_updatenotification (3.5.0) 1 | plg_twofactorauth_totp (3.2.0) 0 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_user_contactcreator (3.0.0) 0 | plg_user_joomla (3.0.0) 1 | plg_user_profile (3.0.0) 0 |
3rd Party:: plg_editors_codemirror (5.38.0) 1 | plg_editors_tinymce (4.5.8) 1 |Templates Discovered :: wrote:Templates :: SITE :: beez3 (3.1.0) 1 | protostar (1.0) 1 | rt_afterburner2 (1.8) 1 |
Templates :: ADMIN :: hathor (3.0.0) 1 | isis (1.0) 1 |
Last edited by toivo on Fri Nov 16, 2018 9:45 am, edited 1 time in total.
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- toivo
- Joomla! Master
- Posts: 17353
- Joined: Thu Feb 15, 2007 5:48 am
- Location: Sydney, Australia
Re: Update from 3.8.13 to 3.9 doesn't work
The following PHP settings need to be fixed:
If that does not help, change the error reporting in Global Configuration to 'Maximum', as suggested earlier, which will update the value of Error Reporting in FPA to 32767. At the moment the value is 30719, which filters E_STRICT.
BTW, you have a template that requires the latest version of Gantry 4 to run. Gantry 4 is not fully compatible with Joomla 3.8 or 3.9 because the file that reports errors in the template, error.php, needs a file which last existed in Joomla 3.7.5 but has since been removed.
- Max. Upload Size: 10M
- Max. POST Size: 10M
If that does not help, change the error reporting in Global Configuration to 'Maximum', as suggested earlier, which will update the value of Error Reporting in FPA to 32767. At the moment the value is 30719, which filters E_STRICT.
BTW, you have a template that requires the latest version of Gantry 4 to run. Gantry 4 is not fully compatible with Joomla 3.8 or 3.9 because the file that reports errors in the template, error.php, needs a file which last existed in Joomla 3.7.5 but has since been removed.
Toivo Talikka, Global Moderator
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- Joomla! Apprentice
- Posts: 5
- Joined: Thu Nov 15, 2018 2:21 pm
Re: Update from 3.8.13 to 3.9 doesn't work
Hi,
thank your all for your help, I got it working! Inreasing the upload/post sizes didn't change much at first, but I noticed that there was set a memory limit to 24MB (presumably by the person working prior on the installation). I increased the value to 128MB and the update function worked.
Thanks and best regards,
Bernd
thank your all for your help, I got it working! Inreasing the upload/post sizes didn't change much at first, but I noticed that there was set a memory limit to 24MB (presumably by the person working prior on the installation). I increased the value to 128MB and the update function worked.
Thanks and best regards,
Bernd