Update from 3.8.13 to 3.9 doesn't work Topic is solved

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BerndS
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Update from 3.8.13 to 3.9 doesn't work

Post by BerndS » Thu Nov 15, 2018 2:25 pm

Hi,
I'm trying to update a joomla site from 3.8.13 to 3.9. When I click on "install the update" in joomla, I just get an http 500 (in chrome, a blank page in Firefox). It doesn't matter if I try "install directly" or ftp.
I have set error log to maximum but there's no info in the logs.
Has anyone an idea whats happening?

Regards,
Bernd

aliteejay
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Re: Update from 3.8.13 to 3.9 doesn't work

Post by aliteejay » Thu Nov 15, 2018 2:59 pm

Hi, am having same problem, someone suggested increasing server timeout limit in php setting, i did increase it from 30sec to 360sec, then tried upgrading, still got error in the backend, and error page in the frontend, its really frustrating

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Re: Update from 3.8.13 to 3.9 doesn't work

Post by sozzled » Thu Nov 15, 2018 3:58 pm

@BerndS: welcome to the forum.

BerndS wrote:
Thu Nov 15, 2018 2:25 pm
I have set error log to maximum but there's no info in the logs.
I assume you meant Error Reporting = Maximum.

Which "logs" (filenames) did you look at?

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Webdongle
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Re: Update from 3.8.13 to 3.9 doesn't work

Post by Webdongle » Thu Nov 15, 2018 5:44 pm

http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".

BerndS
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Re: Update from 3.8.13 to 3.9 doesn't work

Post by BerndS » Fri Nov 16, 2018 7:28 am

I have looked at /administrator/logs/error.php and /administrator/logs/joomla_update.php, but they didn't contain any info (just that the update was started).

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toivo
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Re: Update from 3.8.13 to 3.9 doesn't work

Post by toivo » Fri Nov 16, 2018 7:35 am

As recommended earlier by @Webdongle, please post the results from the Forum Post Assistant (FPA) by following the instructions from viewtopic.php?f=714&t=793531.
Toivo Talikka, Global Moderator

BerndS
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Re: Update from 3.8.13 to 3.9 doesn't work

Post by BerndS » Fri Nov 16, 2018 8:45 am

I'm trying to post the results from the fpa script, but I'm just getting the error message that my message was blocked. I contacted forum support for help on that.

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Re: Update from 3.8.13 to 3.9 doesn't work

Post by toivo » Fri Nov 16, 2018 9:20 am

Forum support? Please post a copy of the message here.
Toivo Talikka, Global Moderator

BerndS
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Re: Update from 3.8.13 to 3.9 doesn't work

Post by BerndS » Fri Nov 16, 2018 9:41 am

Forum Post Assistant (v1.4.5 (Ganymede)) : 16th November 2018 wrote:
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PHP Configuration :: Version: 7.2.11-he.0 | PHP API: apache2handler | Session Path Writable: Yes | Display Errors: 0 | Error Reporting: 30719 | Log Errors To: | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Open Base: | Uploads: 1 | Max. Upload Size: 10M | Max. POST Size: 10M | Max. Input Time: 60 | Max. Execution Time: 60 | Memory Limit: 24M

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Disabled Functions :: syslog |

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Potential Ownership Issues: No

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Potential Missing Modules :: mod_security | mod_evasive | mod_dosevasive | mod_qos | mod_userdir |
Folder Permissions :: wrote:Core Folders :: images/ (750) | components/ (750) | modules/ (750) | plugins/ (750) | language/ (750) | templates/ (750) | cache/ (750) | logs/ (---) | tmp/ (750) | administrator/components/ (750) | administrator/modules/ (750) | administrator/language/ (750) | administrator/templates/ (750) | administrator/logs/ (750) |

Elevated Permissions (First 10) ::
Database Information :: wrote:Database statistics :: Uptime: 29916965 | Threads: 1 | Questions: 14801777350 | Slow queries: 13185 | Opens: 38590967 | Flush tables: 1 | Open tables: 359 | Queries per second avg: 494.761 |
Extensions Discovered :: wrote:Components :: SITE ::
Core :: com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
3rd Party::

Components :: ADMIN ::
Core :: com_admin (3.0.0) 1 | com_ajax (3.2.0) 1 | com_associations (3.7.0) 1 | com_banners (3.0.0) 1 | com_cache (3.0.0) 1 | com_categories (3.0.0) 1 | com_checkin (3.0.0) 1 | com_config (3.0.0) 1 | com_content (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_cpanel (3.0.0) 1 | com_fields (3.7.0) 1 | com_finder (3.0.0) 1 | com_installer (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_languages (3.0.0) 1 | com_login (3.0.0) 1 | com_media (3.0.0) 1 | com_menus (3.0.0) 1 | com_messages (3.0.0) 1 | com_modules (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | com_plugins (3.0.0) 1 | com_postinstall (3.2.0) 1 | com_redirect (3.0.0) 1 | com_search (3.0.0) 1 | com_tags (3.1.0) 1 | com_templates (3.0.0) 1 | com_users (3.0.0) 1 |
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3rd Party::

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3rd Party:: plg_editors_codemirror (5.38.0) 1 | plg_editors_tinymce (4.5.8) 1 |
Templates Discovered :: wrote:Templates :: SITE :: beez3 (3.1.0) 1 | protostar (1.0) 1 | rt_afterburner2 (1.8) 1 |
Templates :: ADMIN :: hathor (3.0.0) 1 | isis (1.0) 1 |
Last edited by toivo on Fri Nov 16, 2018 9:45 am, edited 1 time in total.
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toivo
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Re: Update from 3.8.13 to 3.9 doesn't work

Post by toivo » Fri Nov 16, 2018 10:11 am

The following PHP settings need to be fixed:
  • Max. Upload Size: 10M
  • Max. POST Size: 10M
The size of the Joomla 3.9 update package is almost 12MB, which the above values need to allow, suggest 20M.

If that does not help, change the error reporting in Global Configuration to 'Maximum', as suggested earlier, which will update the value of Error Reporting in FPA to 32767. At the moment the value is 30719, which filters E_STRICT.

BTW, you have a template that requires the latest version of Gantry 4 to run. Gantry 4 is not fully compatible with Joomla 3.8 or 3.9 because the file that reports errors in the template, error.php, needs a file which last existed in Joomla 3.7.5 but has since been removed.
Toivo Talikka, Global Moderator

BerndS
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Re: Update from 3.8.13 to 3.9 doesn't work

Post by BerndS » Fri Nov 16, 2018 12:40 pm

Hi,
thank your all for your help, I got it working! Inreasing the upload/post sizes didn't change much at first, but I noticed that there was set a memory limit to 24MB (presumably by the person working prior on the installation). I increased the value to 128MB and the update function worked.

Thanks and best regards,
Bernd


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