Site errors when upgrading from 3.8.6 to 3.9.x

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hecares
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Site errors when upgrading from 3.8.6 to 3.9.x

Post by hecares » Thu Jul 11, 2019 4:04 am

Our nonprofit site will not let us update from version 3.8.6 to the latest version. It has done this through MANY updates but I have not been able to address it as my wife has had a debilitating critical illness for the last year and it’s all I could do to keep the extensions updated and our charity serving its purpose. But now Joomla 4 is almost here and I fear if I don’t fix it now the site may never be able to be fixed.

Errors noticeable or not showing in the Joomla admin area;

Where the admin area usually shows that there are updates in the left panel ours says both “Unknown Joomla” and “Unknown Extensions”.

Discover extension errors area shows none that have not gone through the normal installation process.
Database check shows;
• Database schema version (in #__schemas): 3.8.6-2018-02-14.
• Update version (in #__extensions): 3.8.6.
• Database driver: mysqli.

Warnings area only shows “The PHP temporary folder is not set.”

Errors when attempting to update Joomla:

When I run Joomla Update it shows, an update is available (as of right now it shows latest version is 3.9.10).
I always choose the option “write files directly” as with all of our other sites.

Once we attempt to run the update, and Akeeba Backup runs its normal backup prior to upgrading Joomla, The update bar will not advance and an error message says:
“ERROR: Invalid login”

I tried manual upgrades which gave the same result.

One site I visited suggested uploading the update package and updating using FileZilla. Should I do this and update to 3.9.10 using FileZilla as noted in Step C here? https://docs.joomla.org/J3.x:Upgrading_ ... 4.x_to_3.5

NOTE: We operate four other sites that have no problems and are fully up to date.

The affected site https://arkofhopeforchildren.org is currently using:
  • Joomla 3.8.6-2018-02-14
    Using PHP 7.2.19
    MySQLi 5.6.44
    Caching disabled
    Gzip disabled
Thank you in advance!

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sozzled
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Re: Site errors when upgrading from 3.8.6 to 3.9.x

Post by sozzled » Thu Jul 11, 2019 8:57 am

Apart from the usual observations—J! 3.8.6 is 1¼ years old, seventeen releases out of date, etc.—I'm guessing (without having the benefit of seeing your Forum Post Assistant report) that you have enabled the FTP layer, yes? That's why you're getting the "invalid login" error when you try to update.

hecares wrote:
Thu Jul 11, 2019 4:04 am
Should I do this and update to 3.9.10 using FileZilla as noted in Step C here? https://docs.joomla.org/J3.x:Upgrading_ ... 4.x_to_3.5
Absolutely not! Do not use this method! If you do this then you will probably completely wreck your ability to maintain your website. The only way to update is to use the Joomla! Update component. Remember that.
https://www.kuneze.com/blog
Former member of Kunena project team
If you think I’m wrong then say “I think you're wrong.” If you say “You’re wrong!”, how do you know?

hecares
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Re: Site errors when upgrading from 3.8.6 to 3.9.x

Post by hecares » Thu Jul 11, 2019 11:22 pm

"Apart from the usual observations—J! 3.8.6 is 1¼ years old, seventeen releases out of date, etc."

as stated my wife is critically ill for over a year, and bedridden for 10 years, and has turned everything I used to be able to accomplish upside down. So thanks for your understanding

"(without having the benefit of seeing your Forum Post Assistant report) that you have enabled the FTP layer, yes? That's why you're getting the "invalid login" error when you try to update."

I do not have the ftp layer enabled on any of our sites, however I tried that on this one and attempted to update again every possible way and it still comes back with the same error result after multiple attempts. Note that I used this site to be sure I had the ftp information set up properly https://www.fastcomet.com/tutorials/joo ... figure-ftp
and when that didn't work I tried the exact settings I use in Filezilla to access our sites and used those to set the ftp layer settings within Joomla, which also brought the same error.

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Re: Site errors when upgrading from 3.8.6 to 3.9.x

Post by sozzled » Thu Jul 11, 2019 11:44 pm

I would need to see the FPA report, please. I'm just guessing otherwise.

Configuring the FTP layer is considered to be outdated and unnecessary on modern webhostings. We don't use it anymore because it often causes more problems than it attempts to resolved as evidenced by the error messages people encounter during J! updates.
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hecares
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Re: Site errors when upgrading from 3.8.6 to 3.9.x

Post by hecares » Fri Jul 12, 2019 12:14 am

Hi sozzled. I found and uploaded the script for for the Forum POst Assistant but when I use the link the said to use (my site/fpa-en.php) it switches to arkofhopeforchildren.org/table and all I see is my normal page olus this error

"Bad karma: we can't find that page!
You asked for https://arkofhopeforchildren.org/table/, but despite our computers looking very hard, we could not find it."
even though I clearly used mysite.org/fpa-en.php

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Re: Site errors when upgrading from 3.8.6 to 3.9.x

Post by sozzled » Fri Jul 12, 2019 12:49 am

OK. You have a problem with the hosting provider. There's some kind of redirection in place that takes https://yoursite/fpa-en.php and redirects it to https://yoursite/table/.

I don't know how to help you with this. You will need to figure out why this redirection is happening.
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Re: Site errors when upgrading from 3.8.6 to 3.9.x

Post by hecares » Fri Jul 12, 2019 1:27 am

This is our oldest site and originally built on Joomla 1.5. Is there a way we can somehow build a brand new one built on the most current Joomla and rebuild the old site there without our long term SEO ranking for each main page excluding old blog posts?

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Re: Site errors when upgrading from 3.8.6 to 3.9.x

Post by Per Yngve Berg » Fri Jul 12, 2019 1:24 pm

“The PHP temporary folder is not set.”

This is a server side problem. Contact your host.

hecares
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Re: Site errors when upgrading from 3.8.6 to 3.9.x

Post by hecares » Fri Jul 12, 2019 4:10 pm

@Sozzled
Is it possible I put the FPA in the wrong place?
We have multiple sites on one CPanel so I placed fpa-en.php in the root of the site affected only.... (public_html/effected_sites_folder).
Is that the correct location for it?

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Re: Site errors when upgrading from 3.8.6 to 3.9.x

Post by sozzled » Fri Jul 12, 2019 7:33 pm

The correct folder (i.e. the "root folder" for your J! website) is the folder where the file configuration.php lives.

Therefore, if the folder where your website ark****************b.org (that has a file named configuration.php) is at public_html/effected_sites_folder then I guess that's the right folder. But "public_html/effected_sites_folder" doesn't sound right to me. I would have guessed that your website would be placed somewhere like "public_html/ark" or, maybe, "public_html/effected_sites_folder/ark" or somewhere like that.

It all depends on how you've organised the folders in your public_html folder and how you've pointed the domain name ark****************b.org to the folder where you're running your J! website from. Only you know the answer to that question, sorry.
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Re: Site errors when upgrading from 3.8.6 to 3.9.x

Post by hecares » Fri Jul 12, 2019 9:46 pm

OK thanks for explanation. Yes, I had it in the correct folder then.

Since our site started as a J! 1.5-1.7 site I am thinking of building a brand new site using J! 3.9.10 to get rid of all the old outdated parts that may be left behind and causing problems.

If I create a new for Arkof****.org and reconstruct all of the original important pages is there a way to do so using redirects or whatever so we wouldn’t lose our long term SEO ranking?

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Re: Site errors when upgrading from 3.8.6 to 3.9.x

Post by sozzled » Fri Jul 12, 2019 10:01 pm

hecares wrote:
Fri Jul 12, 2019 9:46 pm
If I create a new [folder] for Arkof****.org and reconstruct all of the original important pages is there a way to do so using redirects or whatever so we wouldn’t lose our long term SEO ranking?
Short answer: yes. Absolutely yes! Could be done in an hour.

Long answer ... it depends on what you know, doesn't it? Best suggestion is to seek out help from your webhosting provider or, if you have the time and patience for it, search through this forum where people (including me) have written topics about our ideas and approaches for organising folders on a commercial webhosting platform.
https://www.kuneze.com/blog
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