ERROR: AJAX Loading Error trying to update Topic is solved

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L00ncan
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ERROR: AJAX Loading Error trying to update

Post by L00ncan » Mon Jun 07, 2021 4:46 pm

I keep trying to upgrade to the latest Joomla from the last recent version but i keep getting hit with ERROR: AJAX Loading Error people have told me to go into configuration and change the max execution time, there's no max execution time option inside my configuration.php file to change : /

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Per Yngve Berg
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Re: ERROR: AJAX Loading Error trying to update

Post by Per Yngve Berg » Mon Jun 07, 2021 7:19 pm

That setting is not in Joomla, but in the php.ini file of your server.

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sozzled
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Re: ERROR: AJAX Loading Error trying to update

Post by sozzled » Mon Jun 07, 2021 9:07 pm

L00ncan wrote:
Mon Jun 07, 2021 4:46 pm
... people have told me to go into configuration and change the max execution time, there's no max execution time option inside my configuration.php file to change ...
I wonder who were the "people" who told you to do that? @Per is right: Max. Execution Time is a PHP setting.

There may be other environmental factors that cause the error(s) you're having.

You may be interested in using the Forum Post Assistant diagnostic tool and posting the information generated by that tool here, on this forum. Have you considered doing that?
“If you think I’m wrong then say, ‘I think you’re wrong.’ If you say ‘You’re wrong!’, how do you know?” :)

L00ncan
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Re: ERROR: AJAX Loading Error trying to update

Post by L00ncan » Mon Jun 07, 2021 9:43 pm

well i can't find my php.ini file neither and i don't want to install all this diagnostic software for a common issue, and if its isn't a common issue i don't see how, i'm a new bluehost user who installed Joomla, i don't think i'm in the minority to be diagnostic checking it for everyone else as guinea pig.
.
Joomla won't update and i recieve the... ERROR: AJAX Loading Error

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AMurray
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Re: ERROR: AJAX Loading Error trying to update

Post by AMurray » Mon Jun 07, 2021 9:51 pm

The FPA tool will help us help you solve the problem. It's not something you install. It's one file, you upload to your server (into the folder containing JOomla) and run the script. it will take you through the steps to generate a report, and the output report will be formatted for this forum.

The diagnostic tool does not identify personal information - only technical information about your joomla install and the hosting environment.

The script will delete itself within a few days after use.

If you can't locate a php.ini file in the root folder of your hosting (or in the folder joomla installed, then please check with your web host about changing such settings).

It might be something you cannot change yourself, and the web host will need to do so. Ask them to change the setting max_execution_time and set it to say 60 or 120.

For the purpose of answering the question, I am posting Blue Host's documentation concerning PHP settings: https://www.bluehost.com/help/article/c ... th-php-ini
Regards - A Murray

L00ncan
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Re: ERROR: AJAX Loading Error trying to update

Post by L00ncan » Tue Jun 08, 2021 1:33 pm

AMurray wrote:
Mon Jun 07, 2021 9:51 pm
The FPA tool will help us help you solve the problem.
Fell alseep i'm awake now.

https://www.funnystash.com/fpa-en.php

alright there's my fpa report and bluehost have changed the control panel since the update of html5, bluehosts cpanel looks all different now and the PHP Config tool is gone so i can't use it cause its no longer there

noboss module is also present i made some complaints about this module on the joomla forums i can't get rid of it no matter what i try

btw:- while we're on the subject of diagnostic, the only error i can see is with my module mod_raxo_allmode_k2 - i have been having some issues with it and cant figure out what it is, is it related to my php config problem you reckon?

L00ncan
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Can't update to latest Joomla update

Post by L00ncan » Thu Jun 10, 2021 10:52 am

Having problems updating to the latest Joomla update

ERROR: AJAX Loading Error

https://www.funnystash.com/fpa-en.php


my .php.ini file displays as follows

Code: Select all

allow_url_fopen = On
display_errors = Off
enable_dl = Off
file_uploads = On
max_execution_time = 30
max_input_time = 60
max_input_vars = 1000
memory_limit = 256M
post_max_size = 516M
session.gc_maxlifetime = 1440
session.save_path = "/var/cpanel/php/sessions/ea-php74"
upload_max_filesize = 512M
zlib.output_compression = Off
Last edited by toivo on Fri Jun 11, 2021 2:55 am, edited 1 time in total.
Reason: mod note: merged with the current topic, cross posting not allowed in forum rules, available from https://forum.joomla.org/viewtopic.php?f=8&t=65

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Webdongle
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Re: Can't update to latest Joomla update

Post by Webdongle » Thu Jun 10, 2021 12:00 pm

Is the error when you try to update or when you try and run the fpa?
Extensions >>> mamage >>> update sites ... is 'Joomla! Update Component Update Site' enabled?
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".

L00ncan
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Re: Can't update to latest Joomla update

Post by L00ncan » Thu Jun 10, 2021 1:41 pm

the error is when i try to update to Joomlas new version from the last version i get the error

ERROR: AJAX Loading Error

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Webdongle
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Re: Can't update to latest Joomla update

Post by Webdongle » Thu Jun 10, 2021 1:51 pm

Then please post the results of https://forumpostassistant.github.io/docs/
If you can access the update component page there is another update method that you can try.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".

L00ncan
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Re: Can't update to latest Joomla update

Post by L00ncan » Thu Jun 10, 2021 2:03 pm

What's the method?

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Webdongle
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Re: Can't update to latest Joomla update

Post by Webdongle » Thu Jun 10, 2021 2:51 pm

First post the results of the fpa to see if there is anything obvious please. There are a couple of methods but without seeing the results of the fpa it is difficult to advise which.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".

L00ncan
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Re: Can't update to latest Joomla update

Post by L00ncan » Thu Jun 10, 2021 2:53 pm

I provided a link to my fpa on my first post

https://www.funnystash.com/fpa-en.php

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Webdongle
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Re: Can't update to latest Joomla update

Post by Webdongle » Thu Jun 10, 2021 2:58 pm

Was 404 last time I looked
Forum Post Assistant (v1.6.2) : 10-Jun-2021 wrote:
Last PHP Error(s) Reported :: wrote:[10-Jun-2021 08:42:49 America/Boise] PHP Notice: ob_end_clean(): failed to delete buffer. No buffer to delete in /home3/janitimy/public_html/plugins/system/shlib/shl_packages/system/http.php on line 37
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.9.26-Stable (Amani) 13-April-2021
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
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Host Configuration :: OS: Linux | OS Version: 4.19.150-76.ELK.el7.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: gzip | System TMP Writable: Yes | Free Disk Space : 681.25 GiB |

PHP Configuration :: Version: 7.4.20 | PHP API: cgi-fcgi | Session Path Writable: Yes | Display Errors: | Error Reporting: 32759 | Log Errors To: error_log | Last Known Error: 10th June 2021 08:42:49. | Register Globals: | Magic Quotes: | Safe Mode: | Allow url fopen: 1 | Open Base: | Uploads: 1 | Max. Upload Size: 512M | Max. POST Size: 516M | Max. Input Time: 60 | Max. Execution Time: 30 | Memory Limit: 256M

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Switch User Environment :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Potential Ownership Issues: No
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (775) | modules/ (775) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (---) | tmp/ (755) | administrator/components/ (775) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (755) |

Elevated Permissions (First 10) :: administrator/components/ (775) | components/ (775) | layouts/ (775) | layouts/noboss/ (775) | libraries/ (775) | modules/ (775) | plugins/system/ (775) |
Database Information :: wrote:Database statistics :: Uptime: 3487116 | Threads: 6 | Questions: 7679585650 | Slow queries: 0 | Opens: 119499622 | Flush tables: 1 | Open tables: 20000 | Queries per second avg: 2202.274 |
Extensions Discovered :: wrote:Components :: Site ::
Core :: com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
3rd Party::

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Last edited by Webdongle on Thu Jun 10, 2021 3:02 pm, edited 1 time in total.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
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L00ncan
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Re: Can't update to latest Joomla update

Post by L00ncan » Thu Jun 10, 2021 3:00 pm

yeah i noticed the 404 also, last time i looked before then it was working fine

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Webdongle
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Re: Can't update to latest Joomla update

Post by Webdongle » Thu Jun 10, 2021 3:01 pm

Components >>> Joomla update ... click the link to download the update package
Click the 'Upload&update' tab
Upload and install the update package zip

If No Avail
Increase the php max execution time
Also folders should be 755
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".

L00ncan
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Re: Can't update to latest Joomla update

Post by L00ncan » Thu Jun 10, 2021 3:55 pm

It has nothing to do with the increase execution time, it won't start the process for it to pass any time slot, it immediately rejects my update with the ERROR: AJAX Loading Error

Doing it your way makes no difference it still immediately rejects it :ERROR: AJAX Loading Error:

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Webdongle
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Re: Can't update to latest Joomla update

Post by Webdongle » Thu Jun 10, 2021 4:37 pm

Looking at similar problems the solutions were correcting Permissions and increasing maximum execution time. No harm in trying that.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".

L00ncan
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Re: Can't update to latest Joomla update

Post by L00ncan » Thu Jun 10, 2021 6:03 pm

What permissions need to be changed to 755 i already increased my max execution time, the error happens so quick that its plain that it isn't max execution the problem is instant. What permissions need to be changed to 755 specifically?

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Webdongle
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Re: Can't update to latest Joomla update

Post by Webdongle » Thu Jun 10, 2021 7:13 pm

All folders but I doubt 775 instead of 755 is the problem

Other solutions were using Joomla's .htaccess and temporarily disabling server security protocols
https://www.joomlashack.com/blog/joomla ... und-error/
https://www.ostraining.com/joomla-suppo ... ing-error/
https://stackoverflow.com/questions/403 ... grade-joom
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".

L00ncan
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Joined: Thu Apr 15, 2021 1:41 am

Re: Can't update to latest Joomla update

Post by L00ncan » Thu Jun 10, 2021 8:26 pm

anytime i try and change the permissions folder filezilla crash closes the application, what gives?

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Webdongle
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Re: Can't update to latest Joomla update

Post by Webdongle » Thu Jun 10, 2021 9:17 pm

Try https://www.akeeba.com/products/admin-tools.html or from within your Host's cp
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".

L00ncan
Joomla! Apprentice
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Posts: 35
Joined: Thu Apr 15, 2021 1:41 am

Re: Can't update to latest Joomla update

Post by L00ncan » Thu Jun 10, 2021 10:41 pm

But! if changing file permissions doesn't fix my update problems then whats the point, all i'm wanting to do is update Joomla not climb k2

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Webdongle
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Re: Can't update to latest Joomla update

Post by Webdongle » Thu Jun 10, 2021 11:00 pm

It might not then again it might. At this point it is worth a try. You could use Akeeba backup to port the site to localhost. Wamp for windows mamp for mac. If it updates on localhost then you know it is a server problem. If not then you have a copy to work on so you don't break your site.

Is there a firewall on your server? The fact that filezilla crashes when you change the folder permissions suggests some security on your server is preventing some folders/files from being altered.

Try increasing max execution time. fpa on your site is still showing 30.

You now have options to look at. Try them rather than trying to second guess them might be a good way to proceed.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".

L00ncan
Joomla! Apprentice
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Posts: 35
Joined: Thu Apr 15, 2021 1:41 am

Re: Can't update to latest Joomla update

Post by L00ncan » Fri Jun 11, 2021 6:40 pm

Webdongle wrote:
Thu Jun 10, 2021 11:00 pm

You now have options to look at. Try them rather than trying to second guess them might be a good way to proceed.
Yeah i contacted bluehost customer support it did indeed to be the case with the file permission issue, filezilla still crashes trying to change the permissions and the bluehost cpanel was confusing as it was the complicated way to change permission through their own cumbersome awkward cpanel seemed to do the trick. After i changed it all i was able to update Joomla, hopefully now my modules that were providing me hassle will ease on me now : /

thanks for the help guys, appreciated :)


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