Error: Invalid Login rec'd when using Joomla Update Topic is solved

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ktwatson
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Error: Invalid Login rec'd when using Joomla Update

Post by ktwatson » Sun Jul 17, 2022 9:00 pm

I have one site out of nearly 200 in one organization that will not upgrade to 3.10.10. It has been stuck at 3.9.27 for some time while all others have migrated successfully. It is time to figure out the issue before upgrading the lot to v4. I have reviewed several reports in the forum of this issue and none of those solve this issue. Below is the FPA output. FTP layer is NOT enabled and I get the same error when using a stable package to upload. Hoping that I can get this fixed through help in this forum.

FPA output:
Forum Post Assistant (v1.6.5) : 17-Jul-2022 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.9.27-Stable (Amani) 25-May-2021
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (644) |
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: false | .htaccess/web.config: Yes | GZip: false | Cache: false | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: false | LiveSite: | Session lifetime: 60 | Session handler: database | Shared sessions: false | SSL: 2 | Error Reporting: default | Site Debug: false | Language Debug: false | Default Access: Public | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.9.27: Yes | Database Supports J! 3.9.27: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 3.10.0-1160.31.1.el7.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate, br | System TMP Writable: Yes | Free Disk Space : 1359.40 GiB |

PHP Configuration :: Version: 7.3.33 | PHP API: cgi-fcgi | Session Path Writable: No | Display Errors: 0 | Error Reporting: 32759 | Log Errors To: error_log | Last Known Error: 12th November 2020 05:04:25. | Register Globals: | Magic Quotes: | Safe Mode: | Allow url fopen: No | Open Base: | Uploads: 1 | Max. Upload Size: 1G | Max. POST Size: 1G | Max. Input Time: 300 | Max. Execution Time: 300 | Memory Limit: 8G

Database Configuration :: Version: 5.7.38 (Client:mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $) | Database Size: 5.04 MiB | #of Tables with config prefix:  83 | #of other Tables:  0 | User Privileges : GRANT ALL
Detailed Environment :: wrote:PHP Extensions :: Core (7.3.33) | date (7.3.33) | libxml (7.3.33) | openssl (7.3.33) | pcre (7.3.33) | zlib (7.3.33) | filter (7.3.33) | hash (7.3.33) | pcntl (7.3.33) | readline (7.3.33) | Reflection (7.3.33) | SPL (7.3.33) | session (7.3.33) | standard (7.3.33) | cgi-fcgi () | bcmath (7.3.33) | calendar (7.3.33) | ctype (7.3.33) | curl (7.3.33) | dom (20031129) | ftp (7.3.33) | gd (7.3.33) | iconv (7.3.33) | imap (7.3.33) | json (1.7.0) | mbstring (7.3.33) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $) | PDO (7.3.33) | Phar (7.3.33) | posix (7.3.33) | SimpleXML (7.3.33) | sockets (7.3.33) | sqlite3 (7.3.33) | tokenizer (7.3.33) | xml (7.3.33) | xmlwriter (7.3.33) | xsl (7.3.33) | zip (1.15.4) | mysqli (7.3.33) | pdo_mysql (7.3.33) | pdo_sqlite (7.3.33) | wddx (7.3.33) | xmlreader (7.3.33) | Zend Engine (3.3.33) |
Potential Missing Extensions ::

Switch User Environment :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Potential Ownership Issues: Maybe
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (---) |

Elevated Permissions (First 10) ::
Database Information :: wrote:Database statistics :: Uptime: 5050279 | Threads: 1 | Questions: 110354281 | Slow queries: 0 | Opens: 16420922 | Flush tables: 1 | Open tables: 2000 | Queries per second avg: 21.851 |
Extensions Discovered :: wrote:Components :: Site ::
Core :: com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
3rd Party::

Components :: Admin ::
Core :: com_languages (3.0.0) 1 | com_redirect (3.0.0) 1 | com_cache (3.0.0) 1 | com_messages (3.0.0) 1 | com_actionlogs (3.9.0) 1 | com_menus (3.0.0) 1 | com_categories (3.0.0) 1 | com_login (3.0.0) 1 | com_installer (3.0.0) 1 | com_templates (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_plugins (3.0.0) 1 | com_privacy (3.9.0) 1 | com_content (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_fields (3.7.0) 1 | com_modules (3.0.0) 1 | com_admin (3.0.0) 1 | com_ajax (3.2.0) 1 | com_checkin (3.0.0) 1 | com_banners (3.0.0) 1 | com_tags (3.1.0) 1 | com_users (3.0.0) 1 | com_finder (3.0.0) 1 | com_search (3.0.0) 1 | com_config (3.0.0) 1 | com_cpanel (3.0.0) 1 | com_weblinks (3.7.0) 1 | com_postinstall (3.2.0) 1 | com_associations (3.7.0) 1 | com_media (3.0.0) 1 |
3rd Party:: Akeeba (8.0.6) 1 |

Modules :: Site ::
Core :: mod_login (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_search (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_articles_news (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_finder (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_weblinks (3.7.0) 1 | mod_whosonline (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_users_latest (3.0.0) 1 | mod_tags_similar (3.1.0) 1 | mod_wrapper (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_articles_archive (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_languages (3.5.0) 1 |
3rd Party:: Simple File Upload v1.3 (for Joomla (1.3) ? |

Modules :: Admin ::
Core :: mod_quickicon (3.0.0) 1 | mod_status (3.0.0) 1 | mod_login (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_version (3.0.0) 1 | mod_stats_admin (3.0.0) 1 | mod_latest (3.0.0) 1 | mod_sampledata (3.8.0) 1 | mod_title (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_privacy_dashboard (3.9.0) 1 | mod_latestactions (3.9.0) 1 | mod_logged (3.0.0) 1 |
3rd Party::

Libraries ::
Core ::
3rd Party:: file_fof30 (3.6.2) ? | file_fof40 (4.0.5) ? |

Plugins ::
Core :: plg_system_fields (3.7.0) 1 | plg_system_sessiongc (3.8.6) 1 | plg_system_updatenotification (3.5.0) 1 | plg_system_logrotation (3.9.0) 1 | plg_system_languagefilter (3.0.0) 0 | plg_system_remember (3.0.0) 1 | plg_system_p3p (3.0.0) 1 | plg_system_debug (3.0.0) 1 | plg_system_redirect (3.0.0) 1 | plg_system_logout (3.0.0) 1 | plg_system_weblinks (3.7.0) 0 | PLG_SYSTEM_ACTIONLOGS (3.9.0) 0 | plg_system_languagecode (3.0.0) 0 | plg_system_log (3.0.0) 1 | plg_system_cache (3.0.0) 0 | plg_system_sef (3.0.0) 1 | plg_system_privacyconsent (3.9.0) 0 | plg_system_stats (3.5.0) 0 | plg_system_highlight (3.0.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_repeatable (3.9.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_captcha_recaptcha_invisible (3.8) 0 | plg_captcha_recaptcha (3.4.0) 1 | plg_search_newsfeeds (3.0.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_weblinks (3.7.0) 1 | plg_search_categories (3.0.0) 1 | plg_search_content (3.0.0) 1 | plg_search_tags (3.0.0) 0 | plg_twofactorauth_totp (3.2.0) 0 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_privacy_message (3.9.0) 1 | plg_privacy_actionlogs (3.9.0) 1 | plg_privacy_content (3.9.0) 1 | plg_privacy_consents (3.9.0) 1 | plg_privacy_user (3.9.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_weblinks (3.7.0) 1 | plg_finder_categories (3.0.0) 1 | plg_finder_content (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_installer_webinstaller (2.1.2) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | plg_authentication_ldap (3.0.0) 0 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_cookie (3.0.0) 1 | plg_authentication_joomla (3.0.0) 1 | plg_extension_joomla (3.0.0) 1 | plg_content_fields (3.7.0) 1 | plg_content_geshi (3.0.0) 0 | plg_content_confirmconsent (3.9.0) 0 | plg_content_loadmodule (3.0.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_content_emailcloak (3.0.0) 1 | plg_content_finder (3.0.0) 0 | plg_content_vote (3.0.0) 1 | plg_content_pagenavigation (3.0.0) 1 | plg_content_joomla (3.0.0) 1 | plg_editors-xtd_module (3.5.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_editors-xtd_weblink (3.7.0) 0 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_article (3.0.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_quickicon_privacycheck (3.9.0) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | PLG_ACTIONLOG_JOOMLA (3.9.0) 1 | plg_user_terms (3.9.0) 0 | plg_user_contactcreator (3.0.0) 0 | plg_user_profile (3.0.0) 0 | plg_user_joomla (3.0.0) 1 |
3rd Party:: PLG_SYSTEM_BACKUPONUPDATE (8.0.6) 0 | PLG_INSTALLER_AKEEBABACKUP (8.0.6) 1 | plg_editors_tinymce (4.5.12) 1 | plg_editors_codemirror (5.60.0) 1 | plg_quickicon_akeebabackup (8.0.6) 1 | PLG_ACTIONLOG_AKEEBABACKUP (8.0.6) 0 |
Templates Discovered :: wrote:Templates :: Site :: chapters-mem-only (1.0) 1 | beez3 (3.1.0) 1 | protostar (1.0) 1 | protostarkk (1.0) 1 |
Templates :: Admin :: hathor (3.0.0) 1 | isis (1.0) 1 |
Last edited by toivo on Sun Jul 17, 2022 9:27 pm, edited 1 time in total.
Reason: mod note: disabled smilies in post Options for readability

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toivo
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Re: Error: Invalid Login rec'd when using Joomla Update

Post by toivo » Sun Jul 17, 2022 9:37 pm

The FPA report shows that there are a couple of settings that are likely to cause issues.

ktwatson wrote:
Sun Jul 17, 2022 9:00 pm
Session Path Writable: No
Needs to be Yes.

ktwatson wrote:
Sun Jul 17, 2022 9:00 pm
Allow url fopen: No
Needs to be Yes.

ktwatson wrote:
Sun Jul 17, 2022 9:00 pm
Potential Ownership Issues: Maybe
Contact your host, unless you manage your own server.
Toivo Talikka, Global Moderator

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ktwatson
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Re: Error: Invalid Login rec'd when using Joomla Update

Post by ktwatson » Sun Jul 17, 2022 9:49 pm

I have 180+ other sites in this same domain. This is the only of those sites with a problem. Do the settings you point out work for all sites? If so, then those settings are not the issue. I will pursue with the host if the settings you point out only work for this site.

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Re: Error: Invalid Login rec'd when using Joomla Update

Post by toivo » Mon Jul 18, 2022 1:47 am

Does this website start the update? Any error messages? Are links to the update sites all enabled in the back end?
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ktwatson
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Re: Error: Invalid Login rec'd when using Joomla Update

Post by ktwatson » Mon Jul 18, 2022 4:51 am

The update does not start. The error message is Error Invalid Login. When this happens, all I can do is close up the browser tab and login again.

To clarify: I have 180+ subdomains in this domain. This is the only of those subdomains with a problem.

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Re: Error: Invalid Login rec'd when using Joomla Update

Post by toivo » Mon Jul 18, 2022 6:10 am

Akeeba Backup 8.0.6 is obsolete for 3.9. The version the site should be using is 8.1.9.

Ref. Akeeba Backup - Compatibility

Are you using the option Backup on Update in Akeeba? Run the backup manually, turn off the automatic update option and then start the Joomla Update.
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Re: Error: Invalid Login rec'd when using Joomla Update

Post by ktwatson » Mon Jul 18, 2022 2:35 pm

I'm not using the Backup on Update option. I cannot run the backup manually; tried it and it failed with an error message. I also tried to install 8.1.8 akeeba and the install failed with permissions error.

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Re: Error: Invalid Login rec'd when using Joomla Update

Post by toivo » Mon Jul 18, 2022 10:17 pm

ktwatson wrote:
Mon Jul 18, 2022 2:35 pm
I cannot run the backup manually; tried it and it failed with an error message.
What was the error message? Was it perhaps about the backup folder and its permissions?

ktwatson wrote:
Mon Jul 18, 2022 2:35 pm
I also tried to install 8.1.8 akeeba and the install failed with permissions error.
Something is obviously wrong, as the FPA report shows:

ktwatson wrote:
Sun Jul 17, 2022 9:00 pm
Potential Ownership Issues: Maybe
Are the folders shown in the list of folders in Global Configuration write enabled?

ktwatson wrote:
Sun Jul 17, 2022 9:00 pm
administrator/logs/ (---)
Does the folder administrator/logs exist? If it does, which permissions does it have? What about its Owner?

The folder administrator/logs is created as part of the installation of Joomla 3, but it looks like this website was migrated from Joomla 2.5 because the folder logs exists in the main Joomla folder.
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Re: Error: Invalid Login rec'd when using Joomla Update

Post by toivo » Mon Jul 18, 2022 11:26 pm

The Joomla Update component displays a message 'Invalid login' if the user does not have permissions to run the update. Does your user belong to the Super User group?
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Re: Error: Invalid Login rec'd when using Joomla Update

Post by ktwatson » Tue Jul 19, 2022 5:34 am

Thank you for looking at this. Yes, I am a Super User trying to run the update. The folders listed in the System Information are marked as unwritable which is the root of the problem. Thank you for pointing this out. In checking the folder permissions in CPanel, they are OK. At this point I will need to involve the hosting company to investigate the anomaly.

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Re: Error: Invalid Login rec'd when using Joomla Update

Post by toivo » Tue Jul 19, 2022 6:17 am

ktwatson wrote:
Tue Jul 19, 2022 5:34 am
In checking the folder permissions in CPanel, they are OK. At this point I will need to involve the hosting company to investigate the anomaly.
Cheers. The host should be able to sort it out.
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Re: Error: Invalid Login rec'd when using Joomla Update

Post by Webdongle » Tue Jul 19, 2022 9:11 am

administrator/logs is where Joomla now has the log file. Joomla used to keep the logs file in the root. Not sure why the location was changed, possibly because some Hosts had their own logs file in the root.

Session Path Writable: No and Allow url fopen: No need to be sorted by your Host
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".

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Re: Error: Invalid Login rec'd when using Joomla Update

Post by ktwatson » Tue Jul 19, 2022 5:26 pm

RESOLVED by hosting company. The file ownership was set to root. It was changed and the files now shows as writable on Joomla. Joomla! Update worked and current version of Akeeba installed. Now have a current backup.

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Re: Error: Invalid Login rec'd when using Joomla Update

Post by toivo » Tue Jul 19, 2022 10:25 pm

Good to hear, thank you for the update!
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