Joomla 3.3 upgrade failed and incomplete install. Errors.

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ellinaki
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Joomla 3.3 upgrade failed and incomplete install. Errors.

Post by ellinaki » Mon Oct 20, 2014 10:33 am

Hi everyone,

I recently attempted to upgrade Joomla 3.2.4 to Joomla 3.3.6 using the joomla admin. It went through the upgrade but then failed unexpectedly. Unfortunately because it failed to upgrade, it did not rollback and cancel the install. Instead it seems to only completed a partial upgrade.

My website is now returning errors due to missing tables.

To make matters worse I do not have a backup of the database.

Has anyone experienced this issue this upgrades and can you please suggest any solutions? I have pasted below the errors being reported:
Table 'joomla_8.jos_contentitem_tag_map' doesn't exist SQL=SELECT `m`.`tag_id`,`t`.* FROM `jos_contentitem_tag_map` AS m INNER JOIN `jos_tags` AS t ON `m`.`tag_id` = `t`.`id` WHERE `m`.`type_alias` = 'com_content.article' AND `m`.`content_item_id` = 1 AND `t`.`published` = 1 AND t.access IN (1,1,5)

Call stack
# Function Location
1 JApplicationCms->execute() /var/www/vhosts/mywebsite.com.au/httpdocs/index.php:40
2 JApplicationSite->doExecute() /var/www/vhosts/mywebsite.com.au/httpdocs/libraries/cms/application/cms.php:255
3 JApplicationSite->dispatch() /var/www/vhosts/mywebsite.com.au/httpdocs/libraries/cms/application/site.php:208
4 JComponentHelper::renderComponent() /var/www/vhosts/mywebsite.com.au/httpdocs/libraries/cms/application/site.php:178
5 JComponentHelper::executeComponent() /var/www/vhosts/mywebsite.com.au/httpdocs/libraries/cms/component/helper.php:332
6 require_once() /var/www/vhosts/mywebsite.com.au/httpdocs/libraries/cms/component/helper.php:352
7 JControllerLegacy->execute() /var/www/vhosts/mywebsite.com.au/httpdocs/components/com_content/content.php:16
8 ContentController->display() /var/www/vhosts/mywebsite.com.au/httpdocs/libraries/legacy/controller/legacy.php:722
9 JControllerLegacy->display() /var/www/vhosts/mywebsite.com.au/httpdocs/components/com_content/controller.php:79
10 JCacheControllerView->get() /var/www/vhosts/mywebsite.com.au/httpdocs/libraries/legacy/controller/legacy.php:681
11 ContentViewArticle->display() /var/www/vhosts/mywebsite.com.au/httpdocs/libraries/joomla/cache/controller/view.php:98
12 JHelperTags->getItemTags() /var/www/vhosts/mywebsite.com.au/httpdocs/components/com_content/views/article/view.html.php:148
13 JDatabaseDriver->loadObjectList() /var/www/vhosts/mywebsite.com.au/httpdocs/libraries/cms/helper/tags.php:409
14 JDatabaseDriverMysql->execute() /var/www/vhosts/mywebsite.com.au/httpdocs/libraries/joomla/database/driver.php:1281
Thanks in advance for any assistance.

Ellinaki.
Last edited by imanickam on Wed Oct 22, 2014 1:35 am, edited 2 times in total.
Reason: Moved the topic from the forum Installation Joomla! 3.x to the forum Migrating and Upgrading to Joomla! 3.x

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Re: Joomla 3.3 upgrade failed and incomplete install. Errors

Post by leolam » Mon Oct 20, 2014 11:04 am

Upgrade from what version?

Leo 8)
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Re: Joomla 3.3 upgrade failed and incomplete install. Errors

Post by ellinaki » Mon Oct 20, 2014 12:47 pm

leolam wrote:Upgrade from what version?

Leo 8)
Oops, I have corrected my original posting. I was trying to upgrade from 3.2.4. Thanks for replying Leo.

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Re: Joomla 3.3 upgrade failed and incomplete install. Errors

Post by Webdongle » Mon Oct 20, 2014 1:12 pm

Check your server meets the minimum requirements http://www.joomla.org/technical-requirements.html

Can you access /administration to run Extensions >>> Extension Manager ... database to 'Fix' and Extensions >>> Extension Manager ... discover ?

Another option would have been to restore using your backup then use Extensions >>> Extension Manager ... install to update to 3.2.7 first http://joomlacode.org/gf/project/joomla/frs/

Do you have command line access to your server ? If not do you have xampp (or similar) on your computer ?
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein

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Re: Joomla 3.3 upgrade failed and incomplete install. Errors

Post by ellinaki » Mon Oct 20, 2014 1:43 pm

Webdongle wrote:Check your server meets the minimum requirements http://www.joomla.org/technical-requirements.html

Can you access /administration to run Extensions >>> Extension Manager ... database to 'Fix' and Extensions >>> Extension Manager ... discover ?

Another option would have been to restore using your backup then use Extensions >>> Extension Manager ... install to update to 3.2.7 first http://joomlacode.org/gf/project/joomla/frs/

Do you have command line access to your server ? If not do you have xampp (or similar) on your computer ?
Thank you for replying Webdongle.

** I have checked the installed versions and I believe I am compatible (see attached screenshot).
minimum_requirements.jpg
** Regarding if I can access /administration, unfortunately I cannot access it. I also do not have a backup that I can use to restore.
** I am on a shared web server and my hosting company uses Parallels Business Automation - Control Panel. I went through the screens and couldn't locate an option to use the command line prompt. If you can provide me with some instructions, I can relay them to the hosting company and ask them to do it on my behalf?
** I have downloaded XAMPP and installed it to my computer.[/list]

Thanks.
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Re: Joomla 3.3 upgrade failed and incomplete install. Errors

Post by Webdongle » Mon Oct 20, 2014 2:10 pm

  • Create a folder in C:\xampp\htdocs eg: joomlafolder
  • Use your Host's CP to zip and download your site folders/files to your PC
  • Unzip to C:\xampp\htdocs\joomlafolder
  • Use your Host's CP to access your database and export it to your PC
  • Open xampp (tip: right click the shortcut icon and set to 'Run as Administrator'), start Apache and MYSQL
  • Point your browser at http://localhost
    • Click the phpMyAdmin link on the bottom left
    • Create a new database and import your sites sql export
  • Edit C:\xampp\htdocs\joomlafolder\configuration.php
    • 'C:\\xampp\\htdocs\\joomlafolder/logs';
    • 'C:\\xampp\\htdocs\\joomlafolder/tmp';
    • Database name the one you created, Database user 'root, Database password ''
      (there is no Database password ;) )
  • Edit the .htaccess 'RewriteBase /joomlafolder' or rename the .htaccess to stop it being used.
When you have done that then it may be possible to restore your site. No guarantees but there is a chance.
Last edited by Webdongle on Mon Oct 20, 2014 6:13 pm, edited 1 time in total.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein

ellinaki
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Re: Joomla 3.3 upgrade failed and incomplete install. Errors

Post by ellinaki » Mon Oct 20, 2014 2:48 pm

Hi Webdongle, thank you. I have completed all your steps below. Crossing my fingers.
Ready for the next steps when you are ready.

Webdongle wrote:
  • Create a folder in C:\xampp\htdocs eg: joomlafolder
  • Use your Host's CP to zip and download your site folders/files to your PC
  • Unzip to C:\xampp\htdocs\joomlafolder
  • Use your Host's CP to access your database and export it to your PC
  • Open xampp (tip: right click the shortcut icon and set to 'Run as Administrator'), start Apache and MYSQL
  • Point your browser at http://localhost
    • Click the phpMyAdmin link on the bottom left
    • Create a new database and import your sites sql export
  • Edit C:\xampp\htdocs\joomlafolder\configuration.php
    • 'C:\\xampp\\htdocs\\j336/logs';
    • 'C:\\xampp\\htdocs\\j336/tmp';
    • Database name the one you created, Database user 'root, Database password ''
      (there is no Database password ;) )
  • Edit the .htaccess 'RewriteBase /joomlafolder' or rename the .htaccess to stop it being used.
When you have done that then it may be possible to restore your site. No guarantees but there is a chance.

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Re: Joomla 3.3 upgrade failed and incomplete install. Errors

Post by Webdongle » Mon Oct 20, 2014 3:02 pm

Now you need to use php.exe to run the deletefiles.php. To do this
  • With xampp Apache and MYSQL running
  • Click the Windows icon and type cmd
  • Click cmd.exe
  • In the cmd window that appears you need to define the path to(and including php.exe) a 'space' and the the delefiles.php complete with its path
    C:\xampp\php\php.exe C:\xampp\htdocs\joomlafolder\cli\deletefiles.php
    (where joomlafolder is the name of the folder with joomla in it)
    Tip: You can right-click in the cmd window to paste ;)
  • When you have that in the cmd window press the Enter key
When the C: prompt appears back in the cmd window (without error message) ... open your browser and try to access your localhost/joomlafolder/administrator.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein

ellinaki
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Re: Joomla 3.3 upgrade failed and incomplete install. Errors

Post by ellinaki » Mon Oct 20, 2014 3:13 pm

Hi Webdongle, thank you again.

I completed the steps all the way to the command prompt and didn't receive a error after hitting Enter. When I tried to load the admin page (via localhost), it returned the error message "Error 404 - Object not found!" so I am currently checking the configuration.php file as I may have entered a typo.
Webdongle wrote:Now you need to use php.exe to run the deletefiles.php. To do this
  • With xampp Apache and MYSQL running
  • Click the Windows icon and type cmd
  • Click cmd.exe
  • In the cmd window that appears you need to define the path to(and including php.exe) a 'space' and the the delefiles.php complete with its path
    C:\xampp\php\php.exe C:\xampp\htdocs\joomlafolder\cli\deletefiles.php
    (where joomlafolder is the name of the folder with joomla in it)
    Tip: You can right-click in the cmd window to paste ;)
  • When you have that in the cmd window press the Enter key
When the C: prompt appears back in the cmd window (without error message) ... open your browser and try to access your localhost/joomlafolder/administrator.

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Re: Joomla 3.3 upgrade failed and incomplete install. Errors

Post by Webdongle » Mon Oct 20, 2014 3:20 pm

Open up Windows explorer and look what you have in C:\xampp\htdocs\joomlafolder. You may have extracted your site files to a folder under that. If you have then you will need to move them up and run the command in the cmd window again ... or edit the path to the deletetfiles.php file when you enter the command.

It is essential that the path to the deletetfiles.php file is correct when you enter it in the cmd window.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein

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Re: Joomla 3.3 upgrade failed and incomplete install. Errors

Post by Webdongle » Mon Oct 20, 2014 3:40 pm

Once you have sorted out the location of your Joomla files and run the deletetfiles.php file from the command line ...

If you are unable to access/administrator to use the 'Fix' and the 'Discover' tools then then Try:
  1. Create a folder called j366
  2. Install Joomla 3.3.6 to that folder and a new database
  3. Edit the configuration.php of the 3.3.6 install to the original database.
You can also try editing the configuration.php of the original site to the new database. If that works you can re-install the 3rd party extensions then drop their Tables and export/import the 3rd party Tables from the original database.

In short ... now you have your site on xampp you can manipulate the variations in many ways to rebuild your site.
Last edited by Webdongle on Mon Oct 20, 2014 3:47 pm, edited 1 time in total.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein

ellinaki
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Re: Joomla 3.3 upgrade failed and incomplete install. Errors

Post by ellinaki » Mon Oct 20, 2014 3:41 pm

Thanks Webdongle. I tried deletefiles.php again. It ran and did not return an error. I "think" I have completed those steps correctly.

I believe what is preventing the website from loading is a typo in the configuration.php file. I have looked and looked, and cannot see the error. Can I please trouble you to look at the code that I changed?

I have pasted it below and showed my changes in bold.

<?php
class JConfig {
public $offline = '0';
public $offline_message = 'This site is down for maintenance.<br /> Please check back again soon.';
public $display_offline_message = '1';
public

$offline_image = 'images/mywebsite_logo4_transparency.png';
public $sitename = 'My Website';
public $editor = 'tinymce';
public $captcha = '0';
public $list_limit = '25';
public $access = '1';
public

$debug = '1';
public $debug_lang = '0';
public $dbtype = 'mysql';
public $host = 'localhost:3306';
public $user = 'admin';
public $password = '';
public $db = 'mywebsite';
public $dbprefix = 'joomla_';
public $live_site = '';
public $secret = 'csyJJMZ5yuXjAJP6';
public $gzip = '1';
public $error_reporting = '30719';
public $helpurl =

'http://help.joomla.org/proxy/index.php? ... r}:{keyref}';
public $ftp_host = '127.0.0.1';
public $ftp_port = '21';
public $ftp_user = '';
public $ftp_pass = '';


public $ftp_root = '';
public $ftp_enable = '0';
public $offset = 'Australia/Melbourne';
public $offset_user = 'UTC';
public $mailer = 'mail';
public $mailfrom = 'online@email.com.au';
public $fromname = 'AAAAA My Website';
public $sendmail = '/usr/sbin/sendmail';
public $smtpauth = '0';
public $smtpuser = 'admin';

public $smtppass = '7da188c2e2d83e38b7d9e75e500f1af8';
public $smtphost = 'localhost';
public $smtpsecure = 'none';
public $smtpport = '25';
public $caching = '1';
public $cache_handler = 'file';
public $cachetime = '20';
public $MetaDesc = 'to be filled in later.';
public $MetaKeys = 'to, be, added, later';
public $MetaTitle = '1';
public $MetaAuthor = '0';
public $MetaVersion = '0';
public $robots = '';
public $sef = '1';
public $sef_rewrite = '0';


public $sef_suffix = '0';
public $unicodeslugs = '0';
public $feed_limit = '10';
public $log_path = 'C:\xampp\joomlafolder\httpdocs\logs';
public $tmp_path = 'C:\xampp\joomlafolder\httpdocs\tmp';
public $lifetime = '20';
public $session_handler = 'database';
public $MetaRights = 'All content is copyright and owned by AAAAA.';
public $sitename_pagetitles = '2';
public $force_ssl = '0';
public $feed_email = 'none';
public $cookie_domain = '';
public $cookie_path = '';
}


Webdongle wrote:Open up Windows explorer and look what you have in C:\xampp\htdocs\joomlafolder. You may have extracted your site files to a folder under that. If you have then you will need to move them up and run the command in the cmd window again ... or edit the path to the deletetfiles.php file when you enter the command.

It is essential that the path to the deletetfiles.php file is correct when you enter it in the cmd window.

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Re: Joomla 3.3 upgrade failed and incomplete install. Errors

Post by Webdongle » Mon Oct 20, 2014 3:46 pm

It could be your .htaccess file ... rename it and try again

can you reach http://localhost/joomlafolder/robots.txt ?

Addendum
public $display_offline_message = '1';
try
public $display_offline_message = '0';

but that should not affect http://localhost/joomlafolder//administrator.
Last edited by Webdongle on Mon Oct 20, 2014 3:50 pm, edited 1 time in total.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein

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Re: Joomla 3.3 upgrade failed and incomplete install. Errors

Post by ellinaki » Mon Oct 20, 2014 3:49 pm

I had renamed the htaccess earlier. I have rechecked it and the renaming still is there.

I tried to access http://localhost/joomlafolder/robots.txt and can confirm that I am unable to access the robots file.

Webdongle wrote:It could be your .htaccess file ... rename it and try again

can you reach http://localhost/joomlafolder/robots.txt ?

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Re: Joomla 3.3 upgrade failed and incomplete install. Errors

Post by leolam » Mon Oct 20, 2014 3:52 pm

With all respect and no offense to Webdongle excellent guidance. Way easier in local development is to install a pre-configured version of the Uniformserver http://www.uniformserver.com/

Needed: Download --> install (one click) --> is full preconfigured --> extract a joomla to the "www' - folder and call it 'joomla'. Start the server and put in your browser http://localhost/joomla and your installation process shows up. This all will take you 5 minutes

Leo 8)
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Re: Joomla 3.3 upgrade failed and incomplete install. Errors

Post by Webdongle » Mon Oct 20, 2014 4:00 pm

Xampp is preconfigured ... If you are unable to get the paths correct in xampp then you will not get them correct using any other virtual localhost. If leolam is prepared (free of charge) to type the detailed instructions for Uniformserver then you could try that. But it would mean starting all over again and relying on the owner of a commercial website service typing all the instructions for you in this thread.

Are you sure xampp Apache and MYSQL have been started ?
Are you sure robots.txt is in C:\xampp\httpdocs\joomlafolder

public $log_path = 'C:\xampp\joomlafolder\httpdocs\logs';
public $tmp_path = 'C:\xampp\joomlafolder\httpdocs\tmp';

should be
public $log_path = 'C:\\xampp\\htdocs\\joomlafolder/logs';
public $tmp_path ='C:\\xampp\\htdocs\\joomlafolder/tmp';



Because
C:\xampp\httpdocs\
relates to
http://localhost
Therefore
http://localhost/joomlafolder
fetches the files in
C:\xampp\httpdocs\joomlafolder

Once you have got your paths correct and you can reach http://localhost/joomlafolder/robots.txt ... then try the command in the cmd window. You need to make sure the browser can reach your Joomla before trying the command again.
Last edited by Webdongle on Mon Oct 20, 2014 6:19 pm, edited 1 time in total.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein

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Re: Joomla 3.3 upgrade failed and incomplete install. Errors

Post by leolam » Mon Oct 20, 2014 4:22 pm

Of course and fully free of charge already given but here http://www.[youtube].com/watch?v=EDFJoMAJGc4 or http://wiki.uniformserver.com/index.php ... r:_Install or better a drupal presentation http://www.[youtube].com/watch?v=3SPyQ3KJLJg

Note if you set up a local sever and you have Skype installed change the port in Skype under the Tools --> Options --> Advanced --> connections -->to port "21731"
and leave all check boxes under "connections "unchecked"

This resolves port conflicts with starting your local server (runs normally off port 80 most of the times)

Leo 8)
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Re: Joomla 3.3 upgrade failed and incomplete install. Errors

Post by Webdongle » Mon Oct 20, 2014 5:05 pm

Thoose are general instructions, they do not describe how to call the php.exe file so as to run the deletefiles.php. Nor do they speficaly relate to the problems the op is experiencing. If the op decides to use that virtual server then would you give him specifc instructions in this thread or would you offer professional services when the op run into problems using that system ?

The op has xampp installed on his PC and can try several combinations to get his site running. Switching to different virtual server would only complicate things further ... especially as you will not commit to following up directly in the thread.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein

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Re: Joomla 3.3 upgrade failed and incomplete install. Errors

Post by Webdongle » Mon Oct 20, 2014 6:22 pm

Just had another look at your configuration.php ... are you creating a folder called httpdocs instead of creating your joomla folder in c:\\xampp\htdocs ?
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein

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Re: Joomla 3.3 upgrade failed and incomplete install. Errors

Post by leolam » Tue Oct 21, 2014 5:18 am

Webdongle wrote:Thoose are general instructions, they do not describe how to call the php.exe file so as to run the deletefiles.php.
No need in the Uniformserver to "call" such file.
Switching to different virtual server would only complicate things further
No, I state that the Uniform server needs no configuration actions since all setup and asks only one single click to install and the starting of mysql and php; that's all so OP could be very fast operational
especially as you will not commit to following up directly in the thread.
Rubbish as usual. Do not make your usual baseless statements regarding my support here?

Leo 8)
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Re: Joomla 3.3 upgrade failed and incomplete install. Errors

Post by ellinaki » Tue Oct 21, 2014 9:55 am

Webdongle wrote:Just had another look at your configuration.php ... are you creating a folder called httpdocs instead of creating your joomla folder in c:\\xampp\htdocs ?
Thanks Webdongle. I am currently checking it so I can make the corrections.

Thanks also Leo for the tip about the alternative method. I will persevere with Webdongle's recommendation and see it through. Appreciate that you took the time to assist.

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Re: Joomla 3.3 upgrade failed and incomplete install. Errors

Post by Webdongle » Tue Oct 21, 2014 11:32 am

  • In C:\xampp\htdocs create a folder called j336
  • Download the Joomla full package and unzip it in C:\xampp\htdocs\j336
  • With xampp Apache and MYSQL started point your browser at http://localhost/j336
  • Install Joomla to new database (Joomla install will create a database with the name you type in the box).
    • Host: localhost
    • User: root
    • Leave the password blank.
  • Select the sample data and put in admin login details
Once you have Joomla 3.3.6 installed it will help you understand the paths. If you still have problems getting your original site to work ... you can edit the configuration.php file of the new install to connect to the original database.

With xampp on your PC and your original database you should be able to reconstruct your site.

Just remember to create folders in C:\xampp\htdocs\ ... because ... \htdocs is the folder that the browser goes to with http://localhost. And xampp's index.php is in \htdocs to show you the xampp screen when the browser is pointed at http://localhost.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein


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