Upgrade to 3.8.0 - all site user functions broken

[cheshirealan]

Since updating we find that when trying to register a new user, request a password reset or reminder of username all result in web page not found.

Not sure if urls are incorrectly formed or they are correct and the functions just don't exist. Help please asap or I will need to revert the site back to 3.7.4

Alan

[subrat]

@cheshirealan , please check if all files are updated correctly.

@arpal : ideally you should start a new post as your issue is not related to the starting post. Update or disable sppagebuilder admin menu in the backend.

[cheshirealan]

How do I check all files update correctly @subrat?

[cheshirealan]

I have debugged this issue down to Http 500 error when attempting to send the email message from any of user options.

I checked the Global Config Settings and they are OK. Trying to send a test mail fails from the Server tab. This is true whichever mail setting I try SMTP/PHP/SendMail.

I always get:

Error
An error has occurred while fetching the JSON data: HTTP 500 status code. Internal Server Error

I even get this if I disable sending of mail and click on Send Test Email.

Help please.

[wojsmol]

Hi cheshirealan
Set error reporting to maximum in Global Configuration. Then try sending e-mail and paste any displayed php errors.

[cheshirealan]

When I do this the :

Error
An error has occurred while fetching the JSON data: HTTP 500 status code. Internal Server Error

is no longer displayed and no PHP errors are output.

Thanks wojsmol.

Next?

I did turn firebug on and that it showing:

Empty string passed to getElementById(). jquery.js:2925:12
JQMIGRATE: Migrate is installed with logging active, version 1.4.1 jquery-migrate.js:23:2
Use of getAttributeNode() is deprecated. Use getAttribute() instead. jquery-migrate.js:132:18
Empty string passed to getElementById(). jquery.js:2925:12
Empty string passed to getElementById(). jquery.js:2925:12
JQMIGRATE: jQuery.parseJSON requires a valid JSON string jquery-migrate.js:45:4
console.trace(): jquery-migrate.js:47
migrateWarn https://www.fhsc.org.uk/media/jui/js/jq ... te.js:47:5
jQuery.parseJSON https://www.fhsc.org.uk/media/jui/js/jq ... e.js:304:3
ajaxConvert https://www.fhsc.org.uk/media/jui/js/jquery.js:9335:19
done https://www.fhsc.org.uk/media/jui/js/jquery.js:9789:15
callback https://www.fhsc.org.uk/media/jui/js/jquery.js:10311:8
TypeError: response is null[Learn More] sendtestmail-uncompressed.js:43:7

[cheshirealan]

Interestingly when the global config was changed it did manage to trigger sending an email:

08:58:22 u35482522 0ZdSB3-1dNnNb2PgD-00cmZV |< REMOTE=82.11.153.44 SCRIPT=/fhsc20161219/administrator/index.php -- /usr/sbin/sendmail -t -i -[email protected]
2017-09-24 08:58:22 u35482522 0ZdSB3-1dNnNb2PgD-00cmZV <= S=[email protected] SZ=2129 D=0 SID=89461313
2017-09-24 08:58:22 u35482522 0ZdSB3-1dNnNb2PgD-00cmZV => [email protected] msmtp.kundenserver.de[172.19.35.7] 250 Requested mail action okay, completed: id=0LiKeS-1dO4Uk2Yjk-00cedz

[wojsmol]

Check server error log - any php errors there?

[cheshirealan]

I have been unable to work out how to get to the server log so far on 1&1

[wojsmol]

See 1nnd1 help article https://help.1and1.com/hosting-c37630/s ... 92503.html

[cheshirealan]

I have tried this and no log file is created

[sozzled]

I haven't followed the entire history of this discussion topic (and I ask @cheshirealan to have some forebearance if they've read this elsewhere) but, as I have written a few times elsewhere:

People who use the Forum Post Assistant always get to the front of the queue when it comes to providing good advice from others who are experts in their fields.

[cheshirealan]

Joomla! Instance :: .- ()
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (444) | Owner: --protected-- . (uid: 1/gid: 1) | Group: --protected-- (gid: 1) | Valid For:
Configuration Options :: Offline: 0 | SEF: 1 | SEF Suffix: 0 | SEF ReWrite: 1 | .htaccess/web.config: Yes | GZip: 1 | Cache: 1 | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: 0 | FTP Layer: 0 | Proxy: 0 | LiveSite: https://www.fhsc.org.uk | Session lifetime: 240 | Session handler: database | Shared sessions: 0 | SSL: 2 | FrontEdit: 0 | Error Reporting: none | Site Debug: 0 | Database Credentials Present: Yes

Host Configuration :: OS: Linux info 3.0 #1337 SMP Tue Jan 01 00:00:00 CEST 2000 all GNU/Linux | OS Version: Linux info 3.0 #1337 SMP Tue Jan 01 00:00:00 CEST 2000 all GNU/Linux | Technology: Linux info 3.0 #1337 SMP Tue Jan 01 00:00:00 CEST 2000 all GNU/Linux | Web Server: Apache | Encoding: gzip, deflate, br | Doc Root: --protected-- | System TMP Writable: Yes

PHP Configuration :: Version: 7.1.9 | PHP API: cgi-fcgi | Session Path Writable: No | Display Errors: 1 | Error Reporting: | Log Errors To: | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Open Base: | Uploads: 1 | Max. Upload Size: 2M | Max. POST Size: 8M | Max. Input Time: -1 | Max. Execution Time: 30 | Memory Limit: 128M

MySQL Configuration :: Version: 5.5.57-0+deb7u1-log (Client:mysqlnd 5.0.12-dev - 20150407 - $Id: b396954eeb2d1d9ed7902b8bae237b287f21ad9e $) | Host: --protected-- (--protected--) | Collation: latin1_general_ci (Character Set: latin1) | Database Size: 180.35 MiB | #of Tables: 647

PHP Extensions :: Core (7.1.9) | date (7.1.9) | libxml (7.1.9) | openssl (7.1.9) | pcre (7.1.9) | sqlite3 (7.1.9) | zlib (7.1.9) | bcmath (7.1.9) | bz2 (7.1.9) | calendar (7.1.9) | ctype (7.1.9) | curl (7.1.9) | dba (7.1.9) | dom (20031129) | hash (1.0) | fileinfo (1.0.5) | filter (7.1.9) | ftp (7.1.9) | gd (7.1.9) | gettext (7.1.9) | SPL (7.1.9) | iconv (7.1.9) | session (7.1.9) | intl (1.1.0) | json (1.5.0) | mbstring (7.1.9) | mcrypt (7.1.9) | standard (7.1.9) | PDO (7.1.9) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: b396954eeb2d1d9ed7902b8bae237b287f21ad9e $) | pdo_sqlite (7.1.9) | Phar (2.0.2) | posix (7.1.9) | Reflection (7.1.9) | imap (7.1.9) | shmop (7.1.9) | SimpleXML (7.1.9) | soap (7.1.9) | pdo_mysql (7.1.9) | exif (1.4 $Id: 8bdc0c8f27c2c9dd1f7551f1f9fe3ab57a06a4b1 $) | tidy (7.1.9) | tokenizer (7.1.9) | wddx (7.1.9) | xml (7.1.9) | xmlreader (7.1.9) | xmlwriter (7.1.9) | xsl (7.1.9) | zip (1.13.5) | mysqli (7.1.9) | cgi-fcgi () | Zend OPcache (7.1.9) | Zend Engine (3.1.0) |
Potential Missing Extensions :: mysql | suhosin |

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No

Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) |

Elevated Permissions (First 10) ::

Database statistics :: Uptime: 455270 | Threads: 6 | Questions: 246968866 | Slow queries: 144 | Opens: 9989790 | Flush tables: 1 | Open tables: 600 | Queries per second avg: 542.466 |

[cheshirealan]

Joomla! Instance :: .- ()
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (444) | Owner: --protected-- . (uid: 1/gid: 1) | Group: --protected-- (gid: 1) | Valid For:
Configuration Options :: Offline: 0 | SEF: 1 | SEF Suffix: 0 | SEF ReWrite: 1 | .htaccess/web.config: Yes | GZip: 1 | Cache: 1 | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: 0 | FTP Layer: 0 | Proxy: 0 | LiveSite: https://www.fhsc.org.uk | Session lifetime: 240 | Session handler: database | Shared sessions: 0 | SSL: 2 | FrontEdit: 0 | Error Reporting: none | Site Debug: 0 | Database Credentials Present: Yes

Host Configuration :: OS: Linux info 3.0 #1337 SMP Tue Jan 01 00:00:00 CEST 2000 all GNU/Linux | OS Version: Linux info 3.0 #1337 SMP Tue Jan 01 00:00:00 CEST 2000 all GNU/Linux | Technology: Linux info 3.0 #1337 SMP Tue Jan 01 00:00:00 CEST 2000 all GNU/Linux | Web Server: Apache | Encoding: gzip, deflate, br | Doc Root: --protected-- | System TMP Writable: Yes

PHP Configuration :: Version: 7.1.9 | PHP API: cgi-fcgi | Session Path Writable: No | Display Errors: 1 | Error Reporting: | Log Errors To: | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Open Base: | Uploads: 1 | Max. Upload Size: 2M | Max. POST Size: 8M | Max. Input Time: -1 | Max. Execution Time: 30 | Memory Limit: 128M

MySQL Configuration :: Version: 5.5.57-0+deb7u1-log (Client:mysqlnd 5.0.12-dev - 20150407 - $Id: b396954eeb2d1d9ed7902b8bae237b287f21ad9e $) | Host: --protected-- (--protected--) | Collation: latin1_general_ci (Character Set: latin1) | Database Size: 180.35 MiB | #of Tables: 647

PHP Extensions :: Core (7.1.9) | date (7.1.9) | libxml (7.1.9) | openssl (7.1.9) | pcre (7.1.9) | sqlite3 (7.1.9) | zlib (7.1.9) | bcmath (7.1.9) | bz2 (7.1.9) | calendar (7.1.9) | ctype (7.1.9) | curl (7.1.9) | dba (7.1.9) | dom (20031129) | hash (1.0) | fileinfo (1.0.5) | filter (7.1.9) | ftp (7.1.9) | gd (7.1.9) | gettext (7.1.9) | SPL (7.1.9) | iconv (7.1.9) | session (7.1.9) | intl (1.1.0) | json (1.5.0) | mbstring (7.1.9) | mcrypt (7.1.9) | standard (7.1.9) | PDO (7.1.9) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: b396954eeb2d1d9ed7902b8bae237b287f21ad9e $) | pdo_sqlite (7.1.9) | Phar (2.0.2) | posix (7.1.9) | Reflection (7.1.9) | imap (7.1.9) | shmop (7.1.9) | SimpleXML (7.1.9) | soap (7.1.9) | pdo_mysql (7.1.9) | exif (1.4 $Id: 8bdc0c8f27c2c9dd1f7551f1f9fe3ab57a06a4b1 $) | tidy (7.1.9) | tokenizer (7.1.9) | wddx (7.1.9) | xml (7.1.9) | xmlreader (7.1.9) | xmlwriter (7.1.9) | xsl (7.1.9) | zip (1.13.5) | mysqli (7.1.9) | cgi-fcgi () | Zend OPcache (7.1.9) | Zend Engine (3.1.0) |
Potential Missing Extensions :: mysql | suhosin |

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No

Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) |

Components :: SITE :: kunena_tmpl_crypsis (5.0.11) 1 | kunena_tmpl_crypsisb3 (5.0.3) 1 | kunena_tmpl_crypsisb3 (5.0.11) 1 | kunena_tmpl_jsn_theme (5.0.0) 1 | os_authnet (2.10.2) 1 | os_eway (2.10.2) 1 | os_offline (2.10.2) 1 | os_paypal (2.10.2) 1 | os_paypal_pro (1.0) 1 | os_authnet (1.0) 1 | os_eway (1.0) 1 | os_moneybooker (1.0) 1 | os_offline (1.0) 1 | os_paypal (1.0) 1 | os_paypal_pro (1.0) 1 | WF_AGGREGATOR_DAILYMOTION_TITL (2.6.18) 1 | WF_AGGREGATOR_VIMEO_TITLE (2.6.18) 1 | WF_AGGREGATOR_VINE_TITLE (2.6.18) 1 | WF_AGGREGATOR_[youtube]_TITLE (2.6.18) 1 | WF_FILESYSTEM_JOOMLA_TITLE (2.6.18) 1 | WF_LINKS_JOOMLALINKS_TITLE (2.6.18) 1 | WF_POPUPS_JCEMEDIABOX_TITLE (2.6.18) 1 | WF_POPUPS_WINDOW_TITLE (2.6.18) 1 | WF_LINK_SEARCH_TITLE (2.6.18) 1 | WF_ANCHOR_TITLE (2.6.18) 1 | WF_ARTICLE_TITLE (2.6.18) 1 | WF_AUTOSAVE_TITLE (2.6.18) 1 | WF_BROWSER_TITLE (2.6.18) 1 | WF_CHARMAP_TITLE (2.6.18) 1 | WF_CLEANUP_TITLE (2.6.18) 1 | WF_CLIPBOARD_TITLE (2.6.18) 1 | WF_CONTEXTMENU_TITLE (2.6.18) 1 | WF_DIRECTIONALITY_TITLE (2.6.18) 1 | WF_EMOTIONS_TITLE (2.6.18) 1 | WF_FONTCOLOR_TITLE (2.6.18) 1 | WF_FONTSELECT_TITLE (2.6.18) 1 | WF_FONTSIZESELECT_TITLE (2.6.18) 1 | WF_FORMATSELECT_TITLE (2.6.18) 1 | WF_FULLSCREEN_TITLE (2.6.18) 1 | WF_HR_TITLE (2.6.18) 1 | WF_IMGMANAGER_TITLE (2.6.18) 1 | WF_INLINEPOPUPS_TITLE (2.6.18) 1 | WF_KITCHENSINK_TITLE (2.6.18) 1 | WF_LAYER_TITLE (2.6.18) 1 | WF_LINK_TITLE (2.6.18) 1 | WF_LISTS_TITLE (2.6.18) 1 | WF_MEDIA_TITLE (2.6.18) 1 | WF_NONBREAKING_TITLE (2.6.18) 1 | WF_PREVIEW_TITLE (2.6.18) 1 | WF_PRINT_TITLE (2.6.18) 1 | WF_SEARCHREPLACE_TITLE (2.6.18) 1 | WF_SOURCE_TITLE (2.6.18) 1 | WF_SPELLCHECKER_TITLE (2.6.18) 1 | WF_STYLE_TITLE (2.6.18) 1 | WF_STYLESELECT_TITLE (2.6.18) 1 | WF_TABLE_TITLE (2.6.18) 1 | WF_TEXTCASE_TITLE (2.6.18) 1 | WF_VISUALBLOCKS_TITLE (2.6.18) 1 | WF_VISUALCHARS_TITLE (2.6.18) 1 | WF_XHTMLXTRAS_TITLE (2.6.18) 1 |
Components :: ADMIN :: COM_ACLMANAGER (2.4.6) 1 | AcyMailing Module (3.7.0) 1 | AcyMailing Tag : Call To Actio (1.1.3) 1 | AcyMailing : trigger Joomla Co (3.7.0) 1 | AcyMailing Geolocation : Tag a (5.8.0) 1 | AcyMailing Manage text (1.0.0) 1 | AcyMailing Tag : Website links (3.7.0) 1 | AcyMailing : Inbox actions (5.8.0) 1 | AcyMailing : share on social n (1.0.0) 1 | AcyMailing : Statistics Plugin (3.7.0) 1 | AcyMailing table of contents g (1.0.0) 1 | AcyMailing Tag and filter : Co (3.7.2) 1 | AcyMailing Tag and filter : Co (3.7.2) 1 | AcyMailing Tag : content inser (3.7.0) 1 | AcyMailing Tag : Insert a Modu (5.8.0) 1 | AcyMailing Tag : Subscriber in (5.8.0) 1 | AcyMailing Tag : Manage the Su (5.8.0) 1 | AcyMailing Tag : Date / Time (5.8.0) 1 | AcyMailing Tag : Joomla User I (5.8.0) 1 | AcyMailing Template Class Repl (5.8.0) 1 | AcyMailing : Handle Click trac (5.8.0) 1 | AcyMailing Editor (5.8.0) 1 | AcyMailing: override Joomla ma (5.8.0) 1 | AcyMailing : Handle Click trac (5.8.0) 1 | AcyMailing : (auto)Subscribe d (5.8.0) 1 | AcyMailing JCE integration (5.8.0) 1 | AcyMailing (5.8.0) 1 | com_admintask (1.0.0) 1 | Admintools (4.3.0) 1 | Akeeba (5.6.0) 1 | COM_ARTDATA (2.2.9) 1 | COM_CONTENTMAP (1.3.9) 1 | Doc Indexer (1.6.0) 1 | com_docman (3.1.2) 1 | com_docman_import (2.0.2) 0 | com_eemail (1.0.0) 1 | com_fabrik (3.7) 1 | com_fileman (3.1.1) 1 | com_fsj_faqs (3.7.5.2082) 1 | com_fsj_includes (1.5.2.2082) 1 | com_fsj_main (2.1.1.2082) 1 | ImageShow (5.0.9) 1 | ImageShow (5.0.9) 1 | J2Store (3.2.25) 1 | com_jaudit (1.2.0) 1 | JiFile (2.3) 0 | mod_kunenamenu (4.0.12) 1 | plg_finder_kunena (5.0.11) 0 | plg_kunena_alphauserpoints (5.0.11) 0 | plg_kunena_altauserpoints (5.0.11) 0 | plg_kunena_community (5.0.11) 0 | plg_kunena_comprofiler (5.0.11) 0 | PLG_KUNENA_EASYBLOG (0.0.1) 1 | PLG_KUNENA_EASYPROFILE (5.0.11) 0 | plg_kunena_easysocial (5.0.11) 0 | plg_kunena_finder (5.0.11) 0 | plg_kunena_gravatar (5.0.11) 1 | plg_kunena_joomla (5.0.11) 1 | plg_kunena_kunena (5.0.11) 1 | plg_kunena_uddeim (5.0.11) 0 | com_kunena (5.0.11) 1 | com_logman (3.1.1) 1 | com_osmembership (2.10.2) 1 | PM Form (5.0.0) 1 | com_rsblog (1.13. 1 | com_rscomments (1.13.7) 1 | com_rseventspro (1.10.36) 1 | com_rsinstaller (1.0.0) 0 | RSMediaGallery! (1.9.28) 1 | com_textman (2.0.0-beta.1) 0 | com_rsticketspro (2.1.16) 1 | com_profiles (1.5.0) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | TreeLink (1.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Ark Editor Pro Module (1.0.0) 1 | Ark Editor Control Panel (1.0.0) 1 | Ark Editor Statistical Module (1.0.0) 1 | Ark Editor Update Module (1.0.0) 1 | Ark Editor Vote Module (1.0.0) 1 | com_arkeditor (2.1) 1 | COM_JCE (2.6.18) 1 | COM_JDBEXPORT (3.2. 1 | com_jsn (2.2.3) 0 | Art [removed] (1.6.1) 1 | com_rsseo (1.20.12) 1 | COM_ADMINMENUMANAGER (2.2.7) 1 |

Templates :: SITE :: jsn_venture_pro (1.0.9) 1 | fhsc (1.0.9) 1 | jsn_venture_pro (1.1.0) 1 | RSVario! (1.0.18) 1 |
Templates :: ADMIN :: jisrael (1.0) 1 |

[cheshirealan]

Joomla! Instance :: .- ()
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (444) | Owner: --protected-- . (uid: 1/gid: 1) | Group: --protected-- (gid: 1) | Valid For:
Configuration Options :: Offline: 0 | SEF: 1 | SEF Suffix: 0 | SEF ReWrite: 1 | .htaccess/web.config: Yes | GZip: 1 | Cache: 1 | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: 0 | FTP Layer: 0 | Proxy: 0 | LiveSite: https://www.fhsc.org.uk | Session lifetime: 240 | Session handler: database | Shared sessions: 0 | SSL: 2 | FrontEdit: 0 | Error Reporting: none | Site Debug: 0 | Database Credentials Present: Yes

Host Configuration :: OS: Linux info 3.0 #1337 SMP Tue Jan 01 00:00:00 CEST 2000 all GNU/Linux | OS Version: Linux info 3.0 #1337 SMP Tue Jan 01 00:00:00 CEST 2000 all GNU/Linux | Technology: Linux info 3.0 #1337 SMP Tue Jan 01 00:00:00 CEST 2000 all GNU/Linux | Web Server: Apache | Encoding: gzip, deflate, br | Doc Root: --protected-- | System TMP Writable: Yes

PHP Configuration :: Version: 7.1.9 | PHP API: cgi-fcgi | Session Path Writable: No | Display Errors: 1 | Error Reporting: | Log Errors To: | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Open Base: | Uploads: 1 | Max. Upload Size: 2M | Max. POST Size: 8M | Max. Input Time: -1 | Max. Execution Time: 30 | Memory Limit: 128M

MySQL Configuration :: Version: 5.5.57-0+deb7u1-log (Client:mysqlnd 5.0.12-dev - 20150407 - $Id: b396954eeb2d1d9ed7902b8bae237b287f21ad9e $) | Host: --protected-- (--protected--) | Collation: latin1_general_ci (Character Set: latin1) | Database Size: 180.35 MiB | #of Tables: 647

PHP Extensions :: Core (7.1.9) | date (7.1.9) | libxml (7.1.9) | openssl (7.1.9) | pcre (7.1.9) | sqlite3 (7.1.9) | zlib (7.1.9) | bcmath (7.1.9) | bz2 (7.1.9) | calendar (7.1.9) | ctype (7.1.9) | curl (7.1.9) | dba (7.1.9) | dom (20031129) | hash (1.0) | fileinfo (1.0.5) | filter (7.1.9) | ftp (7.1.9) | gd (7.1.9) | gettext (7.1.9) | SPL (7.1.9) | iconv (7.1.9) | session (7.1.9) | intl (1.1.0) | json (1.5.0) | mbstring (7.1.9) | mcrypt (7.1.9) | standard (7.1.9) | PDO (7.1.9) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: b396954eeb2d1d9ed7902b8bae237b287f21ad9e $) | pdo_sqlite (7.1.9) | Phar (2.0.2) | posix (7.1.9) | Reflection (7.1.9) | imap (7.1.9) | shmop (7.1.9) | SimpleXML (7.1.9) | soap (7.1.9) | pdo_mysql (7.1.9) | exif (1.4 $Id: 8bdc0c8f27c2c9dd1f7551f1f9fe3ab57a06a4b1 $) | tidy (7.1.9) | tokenizer (7.1.9) | wddx (7.1.9) | xml (7.1.9) | xmlreader (7.1.9) | xmlwriter (7.1.9) | xsl (7.1.9) | zip (1.13.5) | mysqli (7.1.9) | cgi-fcgi () | Zend OPcache (7.1.9) | Zend Engine (3.1.0) |
Potential Missing Extensions :: mysql | suhosin |

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No

Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) |

Modules :: SITE :: AcyMailing Module (3.7.0) 1 | AcyMailing Latest Newsletters (1.2.0) 1 | AcyMailing Latest Newsletters (1.2.0) 1 | ARTICLES_PLACED_ANYWHERE (1.1.6) 1 | BT Login (2.6.4) 1 | Compago Blank Module (2.0) 1 | Compago Blank Module (2.0) 1 | mod_contentmap (1.3.5) 1 | mod_docman_categories (3.1.2) 1 | mod_docman_documents (3.1.2) 1 | mod_fabrik_form (3.7) 1 | mod_fabrik_list (3.7) 1 | mod_fileman_files (3.1.1) 1 | mod_fileman_folders (3.1.1) 1 | Freestyle FAQs: FAQ/KB categor (1.11.9.1786) 1 | Freestyle FAQs: FAQs (1.11.17) 1 | mod_fsj_faqs_faq (3.7.5.2082) 1 | Group Join (1.1) 1 | Group Join (1.1) 1 | JSN ImageShow (5.0.9) 1 | J2 Store Cart (1.0) 1 | J2Store Currency (1.0) 1 | Detail Cart Advanced J2Store (3.4) 1 | mod_j2store_products (3.2) 1 | MOD_JQUERYEASYPROFILE (1.1.1) 1 | MOD_LOGMAN (3.1.1) 1 | Membership Plans (2.10.2) 1 | Membership Pro View (2.10.2) 1 | Membership Status (2.10.2) 1 | MetaMod (3.24) 1 | MetaMod (3.24) 1 | OSB Search (1.1) 1 | Payment Form Form Module (5.0.0) 1 | Forms list (5.0.0) 1 | Responsive Multi Column Menu (3.0.2) 1 | Responsive Menu (4.3.0) 1 | mod_rsblog_archive (1.4) 1 | mod_rsblog_calendar (1.1) 1 | mod_rsblog_categories (1.2) 1 | mod_rsblog_popular (1.2) 1 | mod_rsblog_recent (1.1) 1 | mod_rsblog_search (1.2) 1 | mod_rsblog_subscribe (1.2) 1 | mod_rsblog_tags (1.2) 0 | mod_rscomments_latest (1.2.0) 1 | MOD_RSEVENTSPRO_ARCHIVED (1.2) 1 | MOD_RSEVENTSPRO_ATTENDEES (1.1) 1 | MOD_RSEVENTSPRO_CALENDAR (1.5) 1 | MOD_RSEVENTSPRO_CATEGORIES (1.2) 1 | MOD_RSEVENTSPRO_EVENTS (1.1) 1 | MOD_RSEVENTSPRO_FEATURED (1.2) 1 | MOD_RSEVENTSPRO_LOCATION (1.1) 1 | MOD_RSEVENTSPRO_LOCATIONS (1.2) 1 | MOD_RSEVENTSPRO_MAP (1.2) 1 | MOD_RSEVENTSPRO_POPULAR (1.2) 1 | MOD_RSEVENTSPRO_SEARCH (1.4.0) 1 | MOD_RSEVENTSPRO_SLIDER (1.4) 1 | MOD_RSEVENTSPRO_UPCOMING (1.0.5) 1 | RSMediaGallery! Advanced Slide (1.0.0 R5) 1 | RSMediaGallery! Responsive Sli (1.0.7) 1 | MOD_RSMEDIAGALLERY_SHOWCASE (1.0.5) 1 | RSMediaGallery! Slideshow Modu (1.0.1) 1 | RSSocial! (1.1.0) 1 | ScreenSave (2.0.0) 1 | Art Data Module (2.2.9) 1 | Custom Inline HTML (1.0) 1 | MOD_JDBEXPORT_SITE (3.2. 1 |
Modules :: ADMIN :: AcyMailing DashBoard (1.1.0) 1 | AcyMailing DashBoard (1.1.0) 1 | mod_admintasks (1.0.0) 1 | mod_cachecleaner (6.0.6) 1 | mod_cpanelicon (1.0.0) 1 | JSN ImageShow Quick Icons (5.0.9) 1 | J2 Store Chart (1.0) 1 | J2Store Administrator Menu (1.0) 1 | J2 Store Orders (1.0) 1 | J2 Store Stats (1.0) 1 | J2 Store Stats Mini (1.0) 1 | Logged in users (2.0.1) 1 | MOD_LOGMAN (3.1.1) 1 | mod_rscomments (1.1.0) 1 | Ark Editor Control Panel (1.0.0) 1 | Ark Editor Statistical Module (1.0.0) 1 | Ark Editor Pro Module (1.0.0) 1 | Ark Editor Vote Module (1.0.0) 1 | Ark Editor Update Module (1.0.0) 1 | MOD_JDBEXPORT_ADMIN (3.2. 1 | Admin Menu Manager (2.2.7) 1 |

Templates :: SITE :: jsn_venture_pro (1.0.9) 1 | fhsc (1.0.9) 1 | jsn_venture_pro (1.1.0) 1 | RSVario! (1.0.18) 1 |
Templates :: ADMIN :: jisrael (1.0) 1 |

[cheshirealan]

I cannot post plugin diagnostics as the post limit is exceeded.

[wojsmol]

Ok, any progress with error log? Additionally jisrael is the defoult admin template? If so activate isis.

[frostmakk]

@cheshirealan
I'm trying to figure out why the FPA is not reporting the joomla version.
Can you please check where the file version.php is located on your site?
Is it:
libraries/joomla/
libraries/cms/version/
libraries/src/
or somewhere else?

[cheshirealan]

version.php is in libraries/src/

/**
* Joomla! Content Management System
*
* @copyright Copyright (C) 2005 - 2017 Open Source Matters, Inc. All rights reserved.
* @license GNU General Public License version 2 or later; see LICENSE.txt
*/

namespace Joomla\CMS;

defined('JPATH_PLATFORM') or die;

use Joomla\CMS\Helper\LibraryHelper;

/**
* Version information class for the Joomla CMS.
*
* @since 1.0
*/
final class Version
{
/**
* Product name.
*
* @var string
* @since 3.5
*/
const PRODUCT = 'Joomla!';

/**
* Major release version.
*
* @var integer
* @since 3.8.0
*/
const MAJOR_VERSION = 3;

/**
* Minor release version.
*
* @var integer
* @since 3.8.0
*/
const MINOR_VERSION = 8;

/**
* Patch release version.
*
* @var integer
* @since 3.8.0
*/
const PATCH_VERSION = 0;

/**
* Extra release version info.
*
* This constant when not empty adds an additional identifier to the version string to reflect the development state.
* For example, for 3.8.0 when this is set to 'dev' the version string will be `3.8.0-dev`.
*
* @var string
* @since 3.8.0
*/
const EXTRA_VERSION = '';

/**
* Release version.
*
* @var string
* @since 3.5
* @deprecated 4.0 Use separated version constants instead
*/
const RELEASE = '3.8';

/**
* Maintenance version.
*
* @var string
* @since 3.5
* @deprecated 4.0 Use separated version constants instead
*/
const DEV_LEVEL = '0';

/**
* Development status.
*
* @var string
* @since 3.5
*/
const DEV_STATUS = 'Stable';

/**
* Build number.
*
* @var string
* @since 3.5
* @deprecated 4.0
*/
const BUILD = '';

/**
* Code name.
*
* @var string
* @since 3.5
*/
const CODENAME = 'Amani';

/**
* Release date.
*
* @var string
* @since 3.5
*/
const RELDATE = '19-September-2017';

/**
* Release time.
*
* @var string
* @since 3.5
*/
const RELTIME = '14:00';

/**
* Release timezone.
*
* @var string
* @since 3.5
*/
const RELTZ = 'GMT';

/**
* Copyright Notice.
*
* @var string
* @since 3.5
*/
const COPYRIGHT = 'Copyright (C) 2005 - 2017 Open Source Matters, Inc. All rights reserved.';

/**
* Link text.
*
* @var string
* @since 3.5
*/
const URL = '<a href="https://www.joomla.org">Joomla!</a> is Free Software released under the GNU General Public License.';

/**
* Magic getter providing access to constants previously defined as class member vars.
*
* @param string $name The name of the property.
*
* @return mixed A value if the property name is valid.
*
* @since 3.5
* @deprecated 4.0 Access the constants directly
*/
public function __get($name)
{
if (defined("JVersion::$name"))
{
\JLog::add(
'Accessing Version data through class member variables is deprecated, use the corresponding constant instead.',
\JLog::WARNING,
'deprecated'
);

return constant("\\Joomla\\CMS\\Version::$name");
}

$trace = debug_backtrace();
trigger_error(
'Undefined constant via __get(): ' . $name . ' in ' . $trace[0]['file'] . ' on line ' . $trace[0]['line'],
E_USER_NOTICE
);
}

/**
* Check if we are in development mode
*
* @return boolean
*
* @since 3.4.3
*/
public function isInDevelopmentState()
{
return strtolower(self::DEV_STATUS) !== 'stable';
}

/**
* Compares two a "PHP standardized" version number against the current Joomla version.
*
* @param string $minimum The minimum version of the Joomla which is compatible.
*
* @return boolean True if the version is compatible.
*
* @link https://secure.php.net/version_compare
* @since 1.0
*/
public function isCompatible($minimum)
{
return version_compare(JVERSION, $minimum, 'ge');
}

/**
* Method to get the help file version.
*
* @return string Version suffix for help files.
*
* @since 1.0
*/
public function getHelpVersion()
{
return '.' . self::MAJOR_VERSION . self::MINOR_VERSION;
}

/**
* Gets a "PHP standardized" version string for the current Joomla.
*
* @return string Version string.
*
* @since 1.5
*/
public function getShortVersion()
{
$version = self::MAJOR_VERSION . '.' . self::MINOR_VERSION . '.' . self::PATCH_VERSION;

// Has to be assigned to a variable to support PHP 5.3 and 5.4
$extraVersion = self::EXTRA_VERSION;

if (!empty($extraVersion))
{
$version .= '-' . $extraVersion;
}

return $version;
}

/**
* Gets a version string for the current Joomla with all release information.
*
* @return string Complete version string.
*
* @since 1.5
*/
public function getLongVersion()
{
return self::PRODUCT . ' ' . $this->getShortVersion() . ' '
. self::DEV_STATUS . ' [ ' . self::CODENAME . ' ] ' . self::RELDATE . ' '
. self::RELTIME . ' ' . self::RELTZ;
}

/**
* Returns the user agent.
*
* @param string $component Name of the component.
* @param bool $mask Mask as Mozilla/5.0 or not.
* @param bool $add_version Add version afterwards to component.
*
* @return string User Agent.
*
* @since 1.0
*/
public function getUserAgent($component = null, $mask = false, $add_version = true)
{
if ($component === null)
{
$component = 'Framework';
}

if ($add_version)
{
$component .= '/' . self::RELEASE;
}

// If masked pretend to look like Mozilla 5.0 but still identify ourselves.
if ($mask)
{
return 'Mozilla/5.0 ' . self::PRODUCT . '/' . self::RELEASE . '.' . self::DEV_LEVEL . ($component ? ' ' . $component : '');
}
else
{
return self::PRODUCT . '/' . self::RELEASE . '.' . self::DEV_LEVEL . ($component ? ' ' . $component : '');
}
}

/**
* Generate a media version string for assets
* Public to allow third party developers to use it
*
* @return string
*
* @since 3.2
*/
public function generateMediaVersion()
{
$date = new \JDate;

return md5($this->getLongVersion() . \JFactory::getConfig()->get('secret') . $date->toSql());
}

/**
* Gets a media version which is used to append to Joomla core media files.
*
* This media version is used to append to Joomla core media in order to trick browsers into
* reloading the CSS and JavaScript, because they think the files are renewed.
* The media version is renewed after Joomla core update, install, discover_install and uninstallation.
*
* @return string The media version.
*
* @since 3.2
*/
public function getMediaVersion()
{
// Load the media version and cache it for future use
static $mediaVersion = null;

if ($mediaVersion === null)
{
// Get the joomla library params
$params = LibraryHelper::getParams('joomla');

// Get the media version
$mediaVersion = $params->get('mediaversion', '');

// Refresh assets in debug mode or when the media version is not set
if (JDEBUG || empty($mediaVersion))
{
$mediaVersion = $this->generateMediaVersion();

$this->setMediaVersion($mediaVersion);
}
}

return $mediaVersion;
}

/**
* Function to refresh the media version
*
* @return Version Instance of $this to allow chaining.
*
* @since 3.2
*/
public function refreshMediaVersion()
{
$newMediaVersion = $this->generateMediaVersion();

return $this->setMediaVersion($newMediaVersion);
}

/**
* Sets the media version which is used to append to Joomla core media files.
*
* @param string $mediaVersion The media version.
*
* @return Version Instance of $this to allow chaining.
*
* @since 3.2
*/
public function setMediaVersion($mediaVersion)
{
// Do not allow empty media versions
if (!empty($mediaVersion))
{
// Get library parameters
$params = LibraryHelper::getParams('joomla');

$params->set('mediaversion', $mediaVersion);

// Save modified params
LibraryHelper::saveParams('joomla', $params);
}

return $this;
}
}

[cheshirealan]

I cant seem to get logging of php errors sorted. Or maybe there aren't any. Is log file created before any errors or only if an error is created.

[cheshirealan]

ISIS template helsp a lot and generated lots of detail re JSON error:

<script type="application/json" class="joomla-script-options new">{"csrf.token":"bcddb54248ee280ea1463b343d835c0e","system.paths":{"root":"","base":"\/administrator"},"joomla.jtext":{"JLIB_FORM_FIELD_INVALID":"Invalid field:&#160","ERROR":"Error","WARNING":"Warning","NOTICE":"Notice","MESSAGE":"Message","JLIB_JS_AJAX_ERROR_CONNECTION_ABORT":"A connection abort has occurred while fetching the JSON data.","JLIB_JS_AJAX_ERROR_NO_CONTENT":"No content was returned.","JLIB_JS_AJAX_ERROR_OTHER":"An error has occurred while fetching the JSON data: HTTP %s status code.","JLIB_JS_AJAX_ERROR_PARSE":"A parse error has occurred while processing the following JSON data:<br\/><code style=\"color:inherit;white-space:pre-wrap;padding:0;margin:0;border:0;background:inherit;\">%s<\/code>","JLIB_JS_AJAX_ERROR_TIMEOUT":"A timeout has occurred while fetching the JSON data.","JLIB_HTML_PLEASE_MAKE_A_SELECTION_FROM_THE_LIST":"Please first make a selection from the list."}}</script>

[wojsmol]

@frostmakk Wrong JVersion class locations are as follows. If any of this exists should be removed
/libraries/cms/version/ folder whole folder
/includes/version.php
/libraries/version.php
/libraries/joomla/version.php
libraries/src/ is good location.
@cheshirealan Do you have recent backup of the site? If yes I have one litle more risky method.

[cheshirealan]

None of the version.php files exist from your list except the one in libraries/src/

I can take a new backup now. Whats your risky fix?

[wojsmol]

0. Make sure you have a backup of your site (files and database).
1. Download https://downloads.joomla.org/cms/joomla ... format=zip package
2. Upload it to your site root and extract it with file manager.
3. Remove installation folder.
4. Remove if exists
- /libraries/cms/version/ folder
- /includes/version.php
- /libraries/version.php
- /libraries/joomla/version.php
5. Then use https://gist.githubusercontent.com/mbab ... update.php file as described hrte https://gist.github.com/mbabker/d7bfb4e ... -readme-md.
It' ensure all file and database changes are done.

[cheshirealan]

OK, so followed the above method and all went well. Site is back but ................. still the same issue with sending emails.

I did try a install from scratch of 3.7.5 on 1&1 using a spare domain followed by an upgrade to 3.8 and that worked fine with full ability to send emails.

So no basic issues with email on my hosting contract.

[cheshirealan]

The JSON that is output by the Hathor template is huge. Is this possibly an issue with too large to parse as opposed to an error in the JSON.

I tried to paste it into a JSON validator and it said it was too large.

[sozzled]

Hathor is not supported. Hathor has not been supported since J! 3.7 (or possibly even back in J! 3.6, I'm not sure). Use Isis.

[cheshirealan]

OK, ISIS was my preference and I have now re-enabled it.

The reinstall as suggested has appeared to have tidied up some of the error that firebug was showing.

The request to send a test email still gives a 500 error. On checking the JSON response to that request in firebug it fails to parse as the response is empty!!!

[wojsmol]

Please give list of loaded js files when sending test mail in back end and browser you are using. Additionally please post list of system plugins.

[cheshirealan]

How is it best to get this data wojsmol?