Unable to use Joomla Update

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BasilC
Joomla! Apprentice
Joomla! Apprentice
Posts: 10
Joined: Sun Jan 31, 2016 11:53 pm

Unable to use Joomla Update

Post by BasilC » Mon Mar 12, 2018 12:40 am

I'm trying to help someone else update their Joomla version.

His site had not been updated since J3.4.5 and he could not run the updater. I knew from personal experience that failing to update promptly around the J3.6 version meant using manual installation and updating the database, so I offered to help by downloading an Akeeba backup of the site and trying to update it on a xampp installation running PHP5.6. The idea then would be to upload an Akeeba backup to the production site.

I was able to update to J3.6.5 (in two stages) but further updating (to 3.8.5) has not been possible. When I try to update, the update package arrives in the /tmp directory but when I click on Install the Update i get the error message ERROR:
AJAX Loading Error: Forbidden.

Advice elsewhere has been to rename the .htaccess file - tried that to no avail.

I tried manually updating the files (using Windows Explorer since everything is on my computer). This seems to have happened, but the site still shows 3.6.5 (I understand that manual updating is not possible since 3.6)

I thought maybe there was a problem with the xampp installation so used Akeeba to install the site in a subdirectory of one of my own websites. The site appears to run normally there, but exactly the same issue comes up with the Ajax Loading Error.

Any advice?

PS The number of tables in the database reflects that fact that several development websites are using the same database - this particular hosting package only provides one database (MariaDB). But when running it on xampp it had its own dedicated database



Forum Post Assistant (v1.3.9) : 12th March 2018 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.6.5-Stable (Noether) 1-December-2016
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (444) | Owner: --protected-- . (uid: /gid: ) | Group: --protected-- (gid: ) | Valid For: 3.6
Configuration Options :: Offline: 0 | SEF: 1 | SEF Suffix: 1 | SEF ReWrite: 1 | .htaccess/web.config: No (ReWrite Enabled but no .htaccess?) | GZip: 0 | Cache: 0 | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: 0 | FTP Layer: 0 | Proxy: 0 | LiveSite: | Session lifetime: 240 | Session handler: none | Shared sessions: N/A | SSL: 0 | FrontEdit: 1 | Error Reporting: maximum | Site Debug: 0 | Language Debug: 0 | Default Access: 1 | Unicode Slugs: 0 | dbConnection Type: mysqli | Database Credentials Present: Yes

Host Configuration :: OS: Linux | OS Version: 4.4.120+20180305.0629.940a9216.wheezy | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate | Doc Root: --protected-- | System TMP Writable: Yes | Free Disk Space : 31771.97 GiB |

PHP Configuration :: Version: 7.0.24 | PHP API: cgi-fcgi | Session Path Writable: No | Display Errors: | Error Reporting: 24567 | Log Errors To: | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Open Base: | Uploads: 1 | Max. Upload Size: 96M | Max. POST Size: 96M | Max. Input Time: 60 | Max. Execution Time: 50 | Memory Limit: 536870912

MySQL Configuration :: Version: 5.5.5-10.1.30-MariaDB-1~xenial (Client:mysqlnd 5.0.12-dev - 20150407 - $Id: b5c5906d452ec590732a93b051f3827e02749b83 $) | Host: --protected-- (--protected--) | Collation: utf8_general_ci (Character Set: utf8) | Database Size: 53.72 MiB | #of Tables: 738
Detailed Environment :: wrote:PHP Extensions :: Core (7.0.24) | date (7.0.24) | libxml (7.0.24) | openssl (7.0.24) | pcre (7.0.24) | sqlite3 (7.0.24) | zlib (7.0.24) | bcmath (7.0.24) | calendar (7.0.24) | ctype (7.0.24) | curl (7.0.24) | dba (7.0.24) | dom (20031129) | hash (1.0) | fileinfo (1.0.5) | filter (7.0.24) | gd (7.0.24) | gettext (7.0.24) | SPL (7.0.24) | iconv (7.0.24) | session (7.0.24) | intl (1.1.0) | json (1.4.0) | mbstring (7.0.24) | mcrypt (7.0.24) | standard (7.0.24) | PDO (7.0.24) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: b5c5906d452ec590732a93b051f3827e02749b83 $) | pdo_sqlite (7.0.24) | Reflection (7.0.24) | imap (7.0.24) | SimpleXML (7.0.24) | soap (7.0.24) | pdo_mysql (7.0.24) | exif (1.4 $Id: 8bdc0c8f27c2c9dd1f7551f1f9fe3ab57a06a4b1 $) | sysvshm (7.0.24) | tokenizer (7.0.24) | wddx (7.0.24) | xml (7.0.24) | xmlreader (7.0.24) | xmlrpc (7.0.24) | xmlwriter (7.0.24) | xsl (7.0.24) | zip (1.13.5) | mysqli (7.0.24) | cgi-fcgi () | Zend Engine (3.0.0) |
Potential Missing Extensions :: mysql | suhosin |
Disabled Functions :: disk_total_space | diskfreespace | exec | system | popen | proc_open | proc_nice | shell_exec | passthru | dl |

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: No | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): No
Potential Ownership Issues: Maybe
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (755) |

Elevated Permissions (First 10) ::
Database Information :: wrote:Database statistics :: Uptime: 11111 | Threads: 5 | Questions: 4375281 | Slow queries: 0 | Opens: 22294 | Flush tables: 1 | Open tables: 8190 | Queries per second avg: 393.779 |
Extensions Discovered :: wrote:Components :: SITE :: com_wrapper (3.0.0) 1 | com_mailto (3.0.0) 1 | WF_CLIPBOARD_TITLE (2.4.3) 1 | WF_LISTS_TITLE (2.4.3) 1 | WF_BROWSER_TITLE (2.4.3) 1 | WF_FULLSCREEN_TITLE (2.4.3) 1 | WF_NONBREAKING_TITLE (2.4.3) 1 | WF_PREVIEW_TITLE (2.4.3) 1 | WF_AUTOSAVE_TITLE (2.4.3) 1 | WF_CLEANUP_TITLE (2.4.3) 1 | WF_TABLE_TITLE (2.4.3) 1 | WF_STYLESELECT_TITLE (2.4.3) 1 | WF_FONTSIZESELECT_TITLE (2.4.3) 1 | WF_SOURCE_TITLE (2.4.3) 1 | WF_LINK_TITLE (2.4.3) 1 | WF_FORMATSELECT_TITLE (2.4.3) 1 | WF_IMGMANAGER_TITLE (2.4.3) 1 | WF_ANCHOR_TITLE (2.4.3) 1 | WF_ARTICLE_TITLE (2.4.3) 1 | WF_LAYER_TITLE (2.4.3) 1 | WF_VISUALBLOCKS_TITLE (2.4.3) 1 | WF_INLINEPOPUPS_TITLE (2.4.3) 1 | WF_DIRECTIONALITY_TITLE (2.4.3) 1 | WF_XHTMLXTRAS_TITLE (2.4.3) 1 | WF_CHARMAP_TITLE (2.4.3) 1 | WF_SPELLCHECKER_TITLE (2.4.3) 1 | WF_MEDIA_TITLE (2.4.3) 1 | WF_FONTSELECT_TITLE (2.4.3) 1 | WF_PRINT_TITLE (2.4.3) 1 | WF_SEARCHREPLACE_TITLE (2.4.3) 1 | WF_KITCHENSINK_TITLE (2.4.3) 1 | WF_VISUALCHARS_TITLE (2.4.3) 1 | WF_STYLE_TITLE (2.4.3) 1 | WF_FONTCOLOR_TITLE (2.4.3) 1 | WF_TEXTCASE_TITLE (2.4.3) 1 | WF_CONTEXTMENU_TITLE (2.4.3) 1 | WF_AGGREGATOR_[youtube]_TITLE (2.4.3) 1 | WF_AGGREGATOR_VINE_TITLE (2.4.3) 1 | WF_AGGREGATOR_VIMEO_TITLE (2.4.3) 1 | WF_POPUPS_JCEMEDIABOX_TITLE (2.4.3) 1 | WF_POPUPS_WINDOW_TITLE (2.4.3) 1 | WF_FILESYSTEM_JOOMLA_TITLE (2.4.3) 1 | WF_LINKS_JOOMLALINKS_TITLE (2.4.3) 1 | K2 Links for JCE Link (2.2) 1 | WF_MEDIAPLAYER_JCEPLAYER_TITLE (2.4.3) 1 | WF_LINK_SEARCH_TITLE (2.4.3) 1 | iC rounded - iCagenda Theme (3.3.5) 1 |
Components :: ADMIN :: com_redirect (3.0.0) 1 | JUserLogin (1.0.0) 1 | JBusinessDirectory - Offers (1.0.0) 1 | JBusinessCategoriesOffers (1.0.0) 1 | JQueryLogin (1.0.0) 1 | JBusinessCategories (1.1.0) 1 | JBusinessDirectory - Progress (1.0.0) 1 | plg_system_urltranslator (1.0.0) 1 | JBusinessDirectory - Latest Bu (2.0.0) 1 | JBusinessDirectory Search (2.0.0) 1 | JBusinessOffer (1.0.0) 1 | JBanners (1.0.0) 1 | JBusinessDirectory (3.6.4) 1 | com_cache (3.0.0) 1 | com_content (3.0.0) 1 | JEvents (3.1.30) 1 | com_menus (3.0.0) 1 | com_media (3.0.0) 1 | Admintools (5.0.2) 1 | com_login (3.0.0) 1 | JComments (3.0.5) 1 | com_languages (3.0.0) 1 | com_categories (3.0.0) 1 | Unknown (-) 1 | JCE (2.4.3) 1 | iCagenda (3.3.6) 1 | COM_SPUPGRADE (3.4.4) 1 | com_banners (3.0.0) 1 | com_tags (3.1.0) 1 | com_messages (3.0.0) 1 | com_checkin (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | com_config (3.0.0) 1 | com_templates (3.0.0) 1 | com_users (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_plugins (3.0.0) 1 | com_modules (3.0.0) 1 | com_cpanel (3.0.0) 1 | com_postinstall (3.2.0) 1 | com_ajax (3.2.0) 1 | com_admin (3.0.0) 1 | com_installer (3.0.0) 1 | com_search (3.0.0) 1 | com_igallery (3.6.7) 1 | GD Image Library For Joomla (1.0 Beta Buil) 1 | com_weblinks (3.0.0) 1 | com_finder (3.0.0) 1 | com_advancedmodules (4.16.9FREE) 1 | com_joomlaupdate (3.6.1) 1 | Akeeba (6.0.1) 1 |

Modules :: SITE :: mod_finder (3.0.0) 1 | JUserLogin (1.0.0) 1 | mod_login (3.0.0) 1 | mod_articles_archive (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | JEvents CustomModule (3.1.30) 1 | mod_related_items (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_wrapper (3.0.0) 1 | mod_feed (3.0.0) 1 | JBusinessDirectory - Offers (1.0.0) 1 | JBusinessCategoriesOffers (1.0.0) 1 | mod_articles_news (3.0.0) 1 | JQueryLogin (1.0.0) 1 | JBusinessCategories (1.1.0) 1 | mod_articles_categories (3.0.0) 1 | JEvents View Switcher (3.1.30) 1 | JBusinessDirectory - Progress (1.0.0) 1 | mod_menu (3.0.0) 1 | mod_weblinks (3.0.0) 1 | JEvents Latest Events (3.1.30) 1 | mod_tags_similar (3.1.0) 1 | mod_custom (3.0.0) 1 | iCagenda - Calendar (3.3.6) 1 | JBusinessDirectory - Latest Bu (2.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_languages (3.5.0) 1 | JEvents Legend (3.1.30) 1 | mod_users_latest (3.0.0) 1 | iCagenda - Event List (2.12) 1 | mod_search (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | JEvents Filter (3.1.30) 1 | mod_whosonline (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_syndicate (3.0.0) 1 | JEvents Calendar (3.1.30) 1 | mod_random_image (3.0.0) 1 | JBusinessDirectory Search (2.0.0) 1 | JBusinessOffer (1.0.0) 1 | JBanners (1.0.0) 1 |
Modules :: ADMIN :: mod_login (3.0.0) 1 | mod_stats_admin (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_logged (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_latest (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_status (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_title (3.0.0) 1 | mod_version (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_submenu (3.0.0) 1 |

Plugins :: SITE :: plg_twofactorauth_yubikey (3.2.0) 0 | plg_twofactorauth_totp (3.2.0) 0 | plg_editors_jce (2.4.3) 1 | plg_editors_codemirror (5.18.0) 1 | plg_editors_tinymce (4.4.3) 1 | plg_quickicon_jcomments (1.0) 1 | plg_quickicon_akeebabackup (1.0) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | plg_quickicon_jcefilebrowser (2.4.3) 1 | plg_captcha_recaptcha (3.4.0) 0 | PLG_SYSTEM_NNFRAMEWORK (14.10.1) 1 | plg_system_p3p (3.0.0) 1 | System - iCagenda :: Autologin (1.2) 1 | plg_system_log (3.0.0) 1 | plg_system_debug (3.0.0) 1 | plg_system_jcomments (1.0) 1 | PLG_SYSTEM_BACKUPONUPDATE_TITL (3.7) 1 | plg_system_updatenotification (3.5.0) 0 | System - Admin Tools (5.0.2) 1 | plg_system_languagecode (3.0.0) 0 | plg_system_urltranslator (1.0.0) 1 | plg_system_cache (3.0.0) 0 | plg_system_remember (3.0.0) 1 | PLG_SYSTEM_ADVANCEDMODULES (4.16.9FREE) 1 | plg_system_logout (3.0.0) 1 | plg_system_stats (3.5.0) 0 | plg_system_highlight (3.0.0) 1 | plg_system_redirect (3.0.0) 0 | plg_system_languagefilter (3.0.0) 0 | PLG_SYSTEM_AKEEBAUPDATECHECK_T (1.1) 1 | plg_system_sef (3.0.0) 1 | plg_content_jcomments (1.0) 1 | plg_content_vote (3.0.0) 1 | plg_content_pagebreak (3.0.0) 1 | Simple Picture Slideshow (1.5.8) 1 | plg_content_pagenavigation (3.0.0) 1 | plg_content_finder (3.0.0) 0 | plg_content_emailcloak (3.0.0) 1 | plg_content_loadmodule (3.0.0) 1 | plg_content_joomla (3.0.0) 1 | plg_user_jcomments (1.0) 1 | plg_user_profile (3.0.0) 0 | plg_user_contactcreator (3.0.0) 0 | plg_user_joomla (3.0.0) 1 | plg_editors-xtd_module (3.5.0) 0 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_jcommentsoff (1.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_editors-xtd_jcommentson (1.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_installer_webinstaller (1.0.5) 1 | plg_installer_packageinstaller (3.6.0) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_ldap (3.0.0) 0 | plg_authentication_joomla (3.0.0) 1 | plg_authentication_cookie (3.0.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_content (3.0.0) 1 | plg_finder_weblinks (3.0.0) 1 | plg_finder_jevents (3.1.30) 0 | plg_finder_tags (3.0.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_categories (3.0.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_jcomments (1.0) 1 | ICAGENDA_PLG_SEARCH (1.1) 1 | plg_search_content (3.0.0) 1 | plg_search_weblinks (3.0.0) 1 | plg_search_tags (3.0.0) 0 | Search - JEvents (3.1.30) 1 | plg_search_newsfeeds (3.0.0) 1 | plg_search_categories (3.0.0) 1 | plg_extension_joomla (3.0.0) 1 |
Templates Discovered :: wrote:Templates :: SITE :: n21j32 (1.0) 1 | beez3 (3.1.0) 0 | yoo_master (1.0.0) 1 | protostar (1.0) 0 | n21_widecentre (1.0) 0 |
Templates :: ADMIN :: hathor (3.0.0) 1 | isis (1.0) 1 |

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creativesights
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Re: Unable to use Joomla Update

Post by creativesights » Tue Mar 13, 2018 1:44 am

Have you tried deactivating all the plugins and non essential modules? How about switching the template over to protostar or another core template?

It looks like you have a lot of "extra" extensions installed. Anything you don't need or don't use anymore should be removed.
Andrew Crossan
CreativeSights
Professional Custom Website Design & Development in San Diego
https://www.creativesights.com

BasilC
Joomla! Apprentice
Joomla! Apprentice
Posts: 10
Joined: Sun Jan 31, 2016 11:53 pm

Re: Unable to use Joomla Update

Post by BasilC » Fri Mar 16, 2018 11:51 pm

Thanks for the advice, Adrian. I tried disabling almost everything, but the Ajax Error still blocks updating. Not my own website, so at the end of the day not my problem.
Basil

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creativesights
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Re: Unable to use Joomla Update

Post by creativesights » Fri Mar 16, 2018 11:54 pm

Andrew Crossan
CreativeSights
Professional Custom Website Design & Development in San Diego
https://www.creativesights.com

BasilC
Joomla! Apprentice
Joomla! Apprentice
Posts: 10
Joined: Sun Jan 31, 2016 11:53 pm

Re: Unable to use Joomla Update

Post by BasilC » Sat Mar 17, 2018 8:15 pm

Thanks, yes I did try those fixes and they didn't work. However, I have now succeeded in updating to 3.8.6 using https://gist.github.com/mbabker/d7bfb4e ... 3607f89281. It worked perfectly!

coffs65
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Re: Unable to use Joomla Update

Post by coffs65 » Sun Mar 18, 2018 3:29 am

I have had issues using the Joomla updater for a while as well and I have found that if I turn off Akeeba BOU, the updater works fine.
I run a full backup first with Akeeba and then disable the Akeeba Backup on Update plugin and it all works perfectly.
Once done I re activate the BOU plugin.


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