Ajax error when trying to update to 3.9.2

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Ajax error when trying to update to 3.9.2

Post by Paycheck » Wed Jan 16, 2019 5:34 am

I have installed a new version of Joomla 3.9.1 and it wants to update to 3.9.2 which I ran and got the Ajax Error; Not Found I have read through all of the posts and can not find one with my error message. All my folders or directories under admin/comp/joomla_update are Chmod to 755 and all files are chmod to 644 can someone give me some help. I have installed admin tools and tried running the fix permissions, I have also renamed the htaccess file and ran update again with no success. I also checked my php.ini file and change max_time to 120

Website located at [ redacted ]
Last edited by toivo on Wed Jan 16, 2019 2:36 pm, edited 2 times in total.
Reason: mod note: split from someone else's topic - please create your own topics in the future; URL removed on request
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Re: Ajax error when trying to update to 3.9.2

Post by jgress- » Wed Jan 16, 2019 2:11 pm

Sometimes firewalls cause an Ajax error. Do you have a web application firewall through your host or sucuri?
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Re: Ajax error when trying to update to 3.9.2

Post by leolam » Thu Jan 17, 2019 5:35 am

The most issues causing this loading error are described here with solutions https://www.joomlashack.com/blog/joomla ... und-error/ also make sure that the $live_site variable in the global configuration is empty. The other culprit as Jen Gress mentioned could be mod_security rules blocking this. One question though....you installed a new version of Joomla. Is this on the same version as the other site you have and did you have here issues with updates?

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Re: Ajax error when trying to update to 3.9.2

Post by sdmensa1 » Thu Jan 17, 2019 9:00 pm

I went back and tried again and it worked. I don't know why.

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Re: Ajax error when trying to update to 3.9.2

Post by jgress- » Thu Jan 17, 2019 9:06 pm

What do you think Leo? Is sdmensa1 a spammer? Should I report them?
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Re: Ajax error when trying to update to 3.9.2

Post by sozzled » Thu Jan 17, 2019 9:24 pm

@jgress-: the worst crime that the interjecter committed may have been nothing more than writing an unhelpful, off-topic comment unrelated to the OP's experience without supporting information relevant to this discussion. Or, perhaps, when the topic was split, the interjecter thought they were replying to another topic, perhaps?

When topics are split, everyone subscribed to the original forum topic is subscribed to the split/new topic. A bit of a PITA.
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Re: Ajax error when trying to update to 3.9.2

Post by jgress- » Thu Jan 17, 2019 9:26 pm

Perhaps you're right Michael. I never understand why spammers do what they do. Is it to build up stars? Why would they care. But it's true. Who cares, right? There are bigger fish to fry for sure.
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Re: Ajax error when trying to update to 3.9.2

Post by leolam » Wed Jan 23, 2019 5:25 pm

jgress- wrote:
Thu Jan 17, 2019 9:26 pm
There are bigger fish to fry for sure.
In Texas you should try blue catfish or a Smallmouth Buffalo :laugh:

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Re: Ajax error when trying to update to 3.9.2

Post by jgress- » Wed Jan 23, 2019 5:38 pm

Good tip Leo! I actually love to fish and there are a bunch of lakes here. ;)
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Re: Ajax error when trying to update to 3.9.2

Post by Paycheck » Wed Jan 23, 2019 9:00 pm

jgress- wrote:
Wed Jan 16, 2019 2:11 pm
Sometimes firewalls cause an Ajax error. Do you have a web application firewall through your host or sucuri?
I have checked everything, I am using bluehost and spoke with the techs and they said nothing is in place to block anything. Have checked max_limits, memory sizes in php.ini file, uploaded a fresh admin/updater folder and files, tried uploading from a link and auto update form admin component, akeeba admin tools fix pref ran. Nothing seems to be working guys, any help on this one?
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Re: Ajax error when trying to update to 3.9.2

Post by sozzled » Wed Jan 23, 2019 9:09 pm

Paycheck wrote:
Wed Jan 23, 2019 9:00 pm
I have checked everything ...
So what would you like us to do about your problem? If you've checked "everything" then what can we do? How, specifically, did you "check everything"?
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Re: Ajax error when trying to update to 3.9.2

Post by jgress- » Wed Jan 23, 2019 9:15 pm

I'm not a frequent user of Akeeba Admin Tools. But doesn't it have a firewall of some kind in it? Can you confirm that the Admin Tools firewall is off?

And did you check the live site variable like Leo suggested too?

I have gotten an Ajax error before but it was because of the Sucuri Firewall in use on that site.

I'm not sure if I'm allowed to link elsewhere but https://www.joomlashack.com/blog/joomla ... und-error/ had some tips.

viewtopic.php?t=961596

viewtopic.php?t=956600

There are more when I google Ajax Error: Not Found Joomla.

You might need to run the forum post assistant. That would help us help you.
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Re: Ajax error when trying to update to 3.9.2

Post by sozzled » Wed Jan 23, 2019 9:42 pm

We're just guessing. The way to eliminate our guesswork about what has been checked and what hasn't been checked is to see the Forum Post Assistant report for the problem site, as Jenn suggested.

BTW, FWIW, there is a firewall feature built into the "pro" version of Akeeba Admin Tools.
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Re: Ajax error when trying to update to 3.9.2

Post by Paycheck » Wed Jan 23, 2019 9:57 pm

sozzled wrote:
Wed Jan 23, 2019 9:09 pm
Paycheck wrote:
Wed Jan 23, 2019 9:00 pm
I have checked everything ...
So what would you like us to do about your problem? If you've checked "everything" then what can we do? How, specifically, did you "check everything"?
Suggested fixes from another post
- installed Akeeba Admin Tools ran fix files permissions
- Checked Max_file_size set to 256m and max_time set to 120 in PHP.ini
- Checked admin/components/com_joomlaupdater, all files are there and chmod correctly
- Renamed htaccess file and re-ran upload script
- Ran update from the link uploader vs. the auto update

So far none of these checks helped the cause. Still getting ajax error:
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Re: Ajax error when trying to update to 3.9.2

Post by sozzled » Wed Jan 23, 2019 10:12 pm

Did you check the settings in configuration.php as @leolam suggested? It was the third post in this topic.

Did you check the other PHP settings (e.g. Max. Upload Size and Max. POST Size)?

Yes, @jgress- is right in saying that sometimes firewalls can cause these AJAX problems. A lot of things happen sometimes ...

BlueHost may be telling the truth that, from their perspective, there's nothing that should be blocking their customers from being able to maintain the J! websites. I couldn't argue with that generalised "quality of service" statement. By the same token, your webhosting partner is not responsible for hurdles, obstacles or "site improvements" that you may have added yourself.

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Re: Ajax error when trying to update to 3.9.2

Post by Paycheck » Thu Jan 24, 2019 4:28 am

leolam wrote:
Thu Jan 17, 2019 5:35 am
The most issues causing this loading error are described here with solutions https://www.joomlashack.com/blog/joomla ... und-error/ also make sure that the $live_site variable in the global configuration is empty. The other culprit as Jen Gress mentioned could be mod_security rules blocking this. One question though....you installed a new version of Joomla. Is this on the same version as the other site you have and did you have here issues with updates?

Leo 8)
the config file shows blank under live site. and this was a fresh install under public_html/2019/
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Re: Ajax error when trying to update to 3.9.2

Post by Paycheck » Thu Jan 24, 2019 4:34 am

sozzled wrote:
Wed Jan 23, 2019 10:12 pm
Did you check the settings in configuration.php as @leolam suggested? It was the third post in this topic.

Did you check the other PHP settings (e.g. Max. Upload Size and Max. POST Size)?

Yes, @jgress- is right in saying that sometimes firewalls can cause these AJAX problems. A lot of things happen sometimes ...

BlueHost may be telling the truth that, from their perspective, there's nothing that should be blocking their customers from being able to maintain the J! websites. I couldn't argue with that generalised "quality of service" statement. By the same token, your webhosting partner is not responsible for hurdles, obstacles or "site improvements" that you may have added yourself.

Image
So i am clear, I am checking hte php.ini file within my root directory right? Just so I am changing the right source. I made sure max_upload size was set to 256M from 60m and the Post_max_file was set to 100 from 10

Same results
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Re: Ajax error when trying to update to 3.9.2

Post by leolam » Thu Jan 24, 2019 5:49 am

DYST.png
Do you actually want help or are you just wasting time?

Leo 8)
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Re: Ajax error when trying to update to 3.9.2

Post by Paycheck » Thu Jan 24, 2019 2:55 pm

leolam wrote:
Thu Jan 24, 2019 5:49 am
DYST.png

Do you actually want help or are you just wasting time?

Leo 8)
What is that supposed to mean? Of course I want help, I am trying all of the suggestions I am getting. This is not the only forum I am on trying to figure this out, Tell me exactly what you need to know and I will reply but the sarcasm is so frustrating to deal with, more so than this fricking glitchy install.

Here is clips from my current php.ini file in the 2019 folder directory

Code: Select all

; Maximum size of POST data that PHP will accept.
; Its value may be 0 to disable the limit. It is ignored if POST data reading
; is disabled through enable_post_data_reading.
; http://php.net/post-max-size
post_max_size = 256M

Code: Select all

; Maximum allowed size for uploaded files.
; http://php.net/upload-max-filesize
upload_max_filesize = 256M

; Maximum number of files that can be uploaded via a single request
max_file_uploads = 100
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Re: Ajax error when trying to update to 3.9.2

Post by Paycheck » Thu Jan 24, 2019 3:26 pm

Paycheck wrote:
Thu Jan 24, 2019 4:28 am
leolam wrote:
Thu Jan 17, 2019 5:35 am
The most issues causing this loading error are described here with solutions https://www.joomlashack.com/blog/joomla ... und-error/ also make sure that the $live_site variable in the global configuration is empty. The other culprit as Jen Gress mentioned could be mod_security rules blocking this. One question though....you installed a new version of Joomla. Is this on the same version as the other site you have and did you have here issues with updates?

Leo 8)
the config file shows blank under live site. and this was a fresh install under public_html/2019/
#leoLam I have the site on my production server which is nothing more than a bluehost shared server. my production site is running on the root path of public_html, I created a folder called 2019 and uploaded and unpacked and installed all files for the 3.9.1 joomla site to that folder. It runs and operates fine and have never had an issue doing that before so on I went. Not sure if that is what is causing this issue but seems to be not since all the posts I am reading are on root paths from other people with same issue.

Can you elaborate on where this mod_security rule presides so I can check that?
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Re: Ajax error when trying to update to 3.9.2

Post by jgress- » Thu Jan 24, 2019 3:31 pm

We are all asking that you do the Forum Post Assistant (linked at the top of each and every thread) so that we can all see what is going on with your site and server environment. Leo and sozzled are both saying "if you want more help, do the fpa."

Will you please do the fpa and post the results back into this thread so we can see what is going on?

That is the best way we can help you after giving our suggestions without being able to see. We need to be able to see now or there's no other way for us to help you.
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Re: Ajax error when trying to update to 3.9.2

Post by Paycheck » Thu Jan 24, 2019 4:47 pm

jgress- wrote:
Thu Jan 24, 2019 3:31 pm
We are all asking that you do the Forum Post Assistant (linked at the top of each and every thread) so that we can all see what is going on with your site and server environment. Leo and sozzled are both saying "if you want more help, do the fpa."

Will you please do the fpa and post the results back into this thread so we can see what is going on?

That is the best way we can help you after giving our suggestions without being able to see. We need to be able to see now or there's no other way for us to help you.
OK my apologies never heard of that and now I have done just that. Guess what, the install gets a 404 error. I downloaded and unpacked the zip version, uploaded fp-en.php to the root of the site under public_html, and then also tried it in the 2019 folder with the same result. 404 error not found. I checked the chmod and it is set to 0644, tried it again at 0744 same result. I see the file in the directly but the call does not work for some reason? And yes I read through the installations, the version, the requirements.
Screen Shot 2019-01-24 at 8.47.04 AM.png
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Re: Ajax error when trying to update to 3.9.2

Post by jgress- » Thu Jan 24, 2019 5:20 pm

So you're for sure doing yourdomain.com/fpa-en.php (or yourdomain.com/2019/fpa-en.php)? Your post says fp-en.php so thus my question to make sure.
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Re: Ajax error when trying to update to 3.9.2

Post by sozzled » Thu Jan 24, 2019 6:31 pm

@Paycheck: speaking only for myself, you're not wasting my time. It's not my website that's in trouble; it's not my business, it's not my problem. There's only one expert "in the room" and it's not me, or @leolam or @jgress-. We don't know why you have your problem. We're only asking you questions.

Paycheck wrote:
Thu Jan 24, 2019 2:55 pm
Of course I want help, I am trying all of the suggestions I am getting.
Then please try the suggestion to use the Forum Post Assistant—a suggestion that I have made, that @leolam has made and that @jgress- has made. The instructions for use are at viewtopic.php?f=7&t=966324#p3550995.

The Forum Post Assistant may not necessarily resolve your AJAX-error-when-updating-J! problems but (a) other people have used this tool and it's helped them and (b) it will help us in trying to help you. I don't want to have an argument with anyone about whether the Forum Post Assistant is "the way" to go but I can say, without fear of contradiction, that without this information, we're looking for a needle in haystack and we have no idea of the composition of the haystack.

If you choose to not use the Forum Post Assistant—and you have every right make that choice—then the only other worthwhile suggestion I can offer is to search the internet for other information about the matter: see http://lmgtfy.com/?q=Ajax+error+when+tr ... ate+Joomla.

Lastly, I repeat, you are not wasting our time. Just because we don't have your problem(s)—and, remember, there are 1.5 billion websites in the world and every one of them is different—it doesn't mean that we're not prepared to help.
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Re: Ajax error when trying to update to 3.9.2

Post by jgress- » Thu Jan 24, 2019 6:54 pm

Michael, he's trying to use the FPA. He's having an issue with it running.
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Re: Ajax error when trying to update to 3.9.2

Post by Paycheck » Thu Jan 24, 2019 6:57 pm

jgress- wrote:
Thu Jan 24, 2019 5:20 pm
So you're for sure doing yourdomain.com/fpa-en.php (or yourdomain.com/2019/fpa-en.php)? Your post says fp-en.php so thus my question to make sure.
Absolutely
Screen Shot 2019-01-24 at 10.55.39 AM.png
sure, here is the image from my screen when I try to load it.
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Re: Ajax error when trying to update to 3.9.2

Post by sozzled » Thu Jan 24, 2019 6:57 pm

@jgress-: thanks. I suspect (I could be wrong) that it's a case of not following the instructions as to why there's an "issue" with running it. BTW, I sent you a PM that's connected to the general problem of forum eduction. :)
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Re: Ajax error when trying to update to 3.9.2

Post by jgress- » Thu Jan 24, 2019 8:11 pm

Ok, I'm gonna ask mandville to join in and see if they can help with the 404 on the FPA.
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Re: Ajax error when trying to update to 3.9.2

Post by Paycheck » Thu Jan 24, 2019 8:20 pm

sozzled wrote:
Thu Jan 24, 2019 6:57 pm
@jgress-: thanks. I suspect (I could be wrong) that it's a case of not following the instructions as to why there's an "issue" with running it. BTW, I sent you a PM that's connected to the general problem of forum eduction. :)
You are correct, you are wrong! I read and followed the instructions to the tee
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Re: Ajax error when trying to update to 3.9.2

Post by sozzled » Thu Jan 24, 2019 8:30 pm

Hmmm ... (I won't be baited by the "you are wrong" characterisation).

So ... let's see. You've got a website; the file system for that website is located in a folder, somewhere, in your server's /public_html folder (or within a sub-folder of that folder or a sub-sub-folder of a sub-folder of that folder) ... I don't know, I'm guessing.

Within the folder that's assigned to your domain—whatever it may be (it's the file system that is accessed when you go to http(s)://whatever-is-the-domain.something—you've uploaded one file extracted from the FPA .ZIP archive; the file you need to upload is named fpa-en.php. Is that what you did?

For the sake of further clarification, which website are you having problems with? Is it http(s)://whatever-is-the-domain.something or http(s)://whatever-is-the-domain.something/2019 ???

If it's the latter of the two (i.e. the "/2019" website), did you change the line in the .htaccess file relating to sub-foldered websites?

And, for the sake of clarification, you extracted from the FPA .ZIP archive the file in the /Documentation folder of that archive—a PDF file—and you read the PDF? Yes/No/I-don't-know?

You may be right. I may be wrong but I'm willing to entertain the possibility; there's a first time for everything (even if this has never happened in my case).
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