When trying to update from 3.9.20 to 3.9.21 getting error "This site can't be reached - Connection reset"

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zeta77
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When trying to update from 3.9.20 to 3.9.21 getting error "This site can't be reached - Connection reset"

Post by zeta77 » Thu Sep 10, 2020 9:55 am

I have the same problem.
Installed .19, updated to .20 with no problems.
BUT when trying to update to .21 I am met by "This site can't be reached - Connection reset".
Tried with "Hybrid Update" with the same result.
Tried using tab "Update&..." with the same result.
Verified that the Joomla Core Update is enabled (and disabled/enabled it) and that the update site is correct.
Still the same result... I am on one.com.
Any ideas about what should be my next move.
Last edited by imanickam on Thu Sep 10, 2020 11:20 am, edited 1 time in total.
Reason: Split from the topic https://forum.joomla.org/viewtopic.php?f=710&t=981871. In the future, for your issue/question, please create a separate topic. Even though the symptom may be the same, the root cause could be different due to differing environment

Richard67
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Re: Site on 3.9.20 Refuses to Find 3.9.21 Update

Post by Richard67 » Thu Sep 10, 2020 10:07 am

zeta77 wrote:
Thu Sep 10, 2020 9:55 am
Any ideas about what should be my next move.
If you are using PHP opcache, switch if off e.g. in your php.ini, and then try again and report back the result. Thanks in advance.

zeta77
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Re: When trying to update from 3.9.20 to 3.9.21 getting error "This site can't be reached - Connection reset"

Post by zeta77 » Tue Sep 15, 2020 7:20 am

My "Systems" -> "Clear Cache" shows no caches to clear ...
I have also not made any changes to php.ini ...
I still have the same problem ...
Does that answer your question ...?

Richard67
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Re: When trying to update from 3.9.20 to 3.9.21 getting error "This site can't be reached - Connection reset"

Post by Richard67 » Tue Sep 15, 2020 8:18 am

zeta77 wrote:
Tue Sep 15, 2020 7:20 am
My "Systems" -> "Clear Cache" shows no caches to clear ...
I meant the Zend Opcache PHP extension. You can see in system information in the PHP part if that extension is used.

zeta77
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Re: When trying to update from 3.9.20 to 3.9.21 getting error "This site can't be reached - Connection reset"

Post by zeta77 » Wed Dec 09, 2020 2:00 pm

FEEDBACK

I tried the update using several methods on the update page.
And with Chrome as well as with FireFox, with similar results
("connection reset", as if the internet cable was pulled)

However I then tried IE, which worked.
My understanding is that both Chrome and FF has the Kaspersky add-on installed but not IE.
So the Kaspersky browser add-on may have been the culprit all along.

Can you adjust your procedures, or can you tell Kaspersky to modify their protection scheme (or at least inform the user in a clearer way).
(Or at least give an explicative warning to the user on the update page?)


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