Upgrade from 3.6.5 Failed, Site Down

[kyl4]

Hello,

I built a Joomla site for a family friend's business many years ago. I specifically used Joomla so that it would be easy for them to maintain on their own.

Unsurprisingly, they haven't maintained it at all, and recently reached out to me because they were getting errors trying to upload new content using the admin panel. I immediately saw the big "you should update" banner and said they should update. Unfortunately the update failed "about 45% of the way through" and the site displays the following:

Code: Select all

Fatal error: Class 'Joomla\Utilities\IpHelper' not found in /home/content/96/8319496/html/includes/framework.php on line 120

Messing with that file to remove that line (since they're not using a proxy) just produces further errors:

Code: Select all

Warning: strstr() expects parameter 1 to be string, object given in /home/content/96/8319496/html/libraries/joomla/cache/controller/callback.php on line 63

Warning: strstr() expects parameter 1 to be string, object given in /home/content/96/8319496/html/libraries/joomla/cache/controller/callback.php on line 69

Fatal error: Call to undefined method JApplicationAdministrator::isClient() in /home/content/96/8319496/html/administrator/components/com_login/models/login.php on line 146

I have not used Joomla in years and am drawing a blank here on helping them fix this. They use GoDaddy but don't have the "cpannel" required to just restore from a backup or I would've suggested that.

I ran FPA on the site:

Joomla! Instance :: Joomla! 3.6.5-Stable (Noether) 1-December-2016
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (444) |
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: false | .htaccess/web.config: Yes | GZip: false | Cache: false | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: false | LiveSite: Is Not Empty | Session lifetime: 15 | Session handler: database | Shared sessions: N/A | SSL: 0 | Error Reporting: default | Site Debug: false | Language Debug: false | Default Access: 1 | Unicode Slugs: false | dbConnection Type: mysql | PHP Supports J! 3.6.5: Yes | Database Supports J! 3.6.5: No | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 2.6.32-954.3.5.lve1.4.78.el6.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate | System TMP Writable: No | Free Disk Space : 0.00 GiB |

PHP Configuration :: Version: 5.4.19 | PHP API: cgi-fcgi | Session Path Writable: No | Display Errors: 1 | Error Reporting: 22519 | Log Errors To: | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Allow url fopen: 1 | Open Base: | Uploads: 1 | Max. Upload Size: 32M | Max. POST Size: 33M | Max. Input Time: 60 | Max. Execution Time: 30 | Memory Limit: 64M

Database Configuration :: Version: 5.0.96-log (Client:5.5.19) | Database Size: 9.30 MiB | #of Tables with config prefix:  80 | #of other Tables:  64 | User Privileges : GRANT SELECTUser Privileges : INSERTUser Privileges : UPDATEUser Privileges : DELETEUser Privileges : CREATEUser Privileges : DROPUser Privileges : INDEXUser Privileges : ALTERUser Privileges : CREATE TEMPORARY TABLESUser Privileges : LOCK TABLESUser Privileges : EXECUTEUser Privileges : CREATE VIEWUser Privileges : SHOW VIEWUser Privileges : CREATE ROUTINEUser Privileges : ALTER ROUTINE ON `int1419305264747`.* TO 'int1419305264747'@'%'

PHP Extensions :: Core (5.4.19) | date (5.4.19) | ereg () | libxml () | openssl () | pcre () | sqlite3 (0.7) | zlib (2.0) | apc (3.1.13) | bcmath () | calendar () | ctype () | curl () | dba () | dom (20031129) | hash (1.0) | fileinfo (1.0.5) | filter (0.11.0) | ftp () | gd () | gettext () | SPL (0.2) | iconv () | json (1.2.1) | mbstring () | mcrypt () | mysql (1.0) | mysqli (0.1) | session () | PDO (1.0.4dev) | pdo_mysql (1.0.2) | pdo_sqlite (1.0.1) | standard (5.4.19) | pspell () | Reflection ($Id: 6c4d8062369898a397e4b128348042f5c01b4427 $) | Phar (2.0.1) | SimpleXML (0.1) | soap () | exif (1.4 $Id$) | tokenizer (0.1) | wddx () | xml () | xmlreader (0.1) | xmlrpc (0.51) | xmlwriter (0.1) | xsl (0.1) | zip (1.11.0) | cgi-fcgi () | mhash () | Zend Engine (2.4.0) |
Potential Missing Extensions ::

Switch User Environment :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Potential Ownership Issues: No

Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (---) |

Elevated Permissions (First 10) ::

Database statistics :: Uptime: 27057230 | Threads: 13 | Questions: 1323891367 | Slow queries: 5613 | Opens: 9680640 | Flush tables: 135568 | Open tables: 213 | Queries per second avg: 48.929 |

Components :: Site ::
Core :: com_wrapper (3.0.0) 1 | com_mailto (3.0.0) 1 |
3rd Party::

Components :: Admin ::
Core :: com_tags (3.1.0) 1 | com_installer (3.0.0) 1 | com_media (3.0.0) 1 | com_fields (3.7.0) ? | com_postinstall (3.2.0) 1 | com_plugins (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | com_ajax (3.2.0) 1 | com_users (3.0.0) 1 | com_actionlogs (3.9.0) ? | com_banners (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_content (3.0.0) 1 | com_cpanel (3.0.0) 1 | com_associations (3.7.0) ? | com_finder (3.0.0) 1 | com_cache (3.0.0) 1 | com_languages (3.0.0) 1 | com_privacy (3.9.0) ? | com_config (3.0.0) 1 | com_login (3.0.0) 1 | com_messages (3.0.0) 1 | com_modules (3.0.0) 1 | com_weblinks (3.5.0) 1 | com_menus (3.0.0) 1 | com_templates (3.0.0) 1 | com_checkin (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_categories (3.0.0) 1 | com_search (3.0.0) 1 | com_redirect (3.0.0) 1 | com_admin (3.0.0) 1 |
3rd Party:: Mobile Joomla! (1.2.13) 0 | Akeeba (5.2.5) 1 |

Modules :: Site ::
Core :: mod_custom (3.0.0) 1 | mod_whosonline (3.0.0) 1 | mod_tags_similar (3.1.0) 1 | mod_articles_latest (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_search (3.0.0) 1 | mod_finder (3.0.0) 1 | mod_weblinks (3.5.0) 1 | mod_articles_archive (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_wrapper (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_languages (3.5.0) 1 | mod_syndicate (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_articles_news (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_users_latest (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_login (3.0.0) 1 |
3rd Party:: Mobile Menu (1.2.13) 0 | Simple Email Form (1.8.5) 1 | Header (1.2.13) 1 | Select Markup (1.2.13) 1 |

Modules :: Admin ::
Core :: mod_custom (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_status (3.0.0) 1 | mod_version (3.0.0) 1 | mod_stats_admin (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_sampledata (3.8.0) ? | mod_latestactions (3.9.0) ? | mod_latest (3.0.0) 1 | mod_logged (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_login (3.0.0) 1 | mod_privacy_dashboard (3.9.0) ? | mod_title (3.0.0) 1 |
3rd Party::

Libraries ::
Core ::
3rd Party::

Plugins ::
Core :: plg_content_loadmodule (3.0.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_content_geshi (2.5.0) 0 | plg_content_joomla (3.0.0) 1 | plg_content_emailcloak (3.0.0) 1 | plg_content_pagenavigation (3.0.0) 1 | plg_content_finder (3.0.0) 0 | plg_content_vote (3.0.0) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_twofactorauth_totp (3.2.0) 0 | plg_search_content (3.0.0) 1 | plg_search_categories (3.0.0) 1 | plg_search_newsfeeds (3.0.0) 1 | plg_search_tags (3.0.0) 0 | plg_search_weblinks (3.5.0) 1 | plg_search_contacts (3.0.0) 1 | plg_user_joomla (3.0.0) 1 | plg_user_profile (3.0.0) 0 | plg_user_contactcreator (3.0.0) 0 | plg_captcha_recaptcha (3.4.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | plg_system_highlight (3.0.0) 1 | plg_system_languagefilter (3.0.0) 1 | plg_system_languagecode (3.0.0) 0 | plg_system_redirect (3.0.0) 1 | plg_system_logout (3.0.0) 1 | plg_system_stats (3.5.0) 1 | plg_system_sef (3.0.0) 1 | plg_system_cache (3.0.0) 0 | plg_system_updatenotification (3.5.0) 1 | plg_system_p3p (3.0.0) 1 | plg_system_log (3.0.0) 1 | plg_system_remember (3.0.0) 0 | plg_system_debug (3.0.0) 1 | plg_extension_joomla (3.0.0) 1 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_module (3.5.0) 1 | plg_authentication_cookie (3.0.0) 1 | plg_authentication_joomla (3.0.0) 1 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_ldap (3.0.0) 0 | plg_finder_content (3.0.0) 1 | plg_finder_categories (3.0.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_finder_weblinks (3.5.0) 1 | plg_finder_contacts (3.0.0) 1 |
3rd Party:: ContactUs Form (2.5.1) 1 | Quickicon - Mobile Joomla! CPanel I (1.2.13) ? | plg_quickicon_akeebabackup (1.0) 1 | plg_editors_tinymce (4.4.3) 1 | plg_editors_codemirror (5.18.0) 1 | PLG_SYSTEM_AKEEBAUPDATECHECK_TITLE (1.1) 0 | Mobile Joomla! (1.2.13) 0 | PLG_SYSTEM_BACKUPONUPDATE_TITLE (3.7) 1 | ContactUs Form (2.5.1) 1 | Mobile - AMDD (1.2.13) 0 | Mobile - Simple (1.2.13) 0 | Mobile - Forever (1.2.13) 0 | Mobile Joomla! Backlink Remover (1.2.9) 0 | Mobile - Domains (1.2.13) 0 |

Templates :: Site :: mobile_smartphone (1.2.13) 0 | beez5 (2.5.0) 1 | jsn_epic_free (6.0.5) 1 | plg_system_jsntplframework () ? | mobile_imode (1.2.13) 0 | protostar (1.0) 1 | beez_20 (2.5.0) 1 | mobile_wap (1.2.13) 0 | mobile_iphone (1.2.13) 0 | atomic (2.5.0) 1 | conversetlite (3.0) 1 | mobile_elegance (1.3.22) 0 | beez3 (3.1.0) 1 |
Templates :: Admin :: bluestork (2.5.0) 1 | isis (1.0) 1 | hathor (3.0.0) 1 |

[sozzled]

Email sent to the OP with an offer to walk-through the issues via teleconferencing (if that approach is acceptable).

[toivo]

@sozzled, that is not acceptable, the rules of the forum are clear about contacting members directly:

Using PM/Email to actively solicit work is not allowed.

[sozzled]

I was not "soliciting work" (to use your expression). I wrote to the OP because it would take several days (or weeks) to "walk through" a solution that might be acceptable to the user. I am not using this forum to "solicit" paid work—I have never used this forum to obtain work and I am happy to provide you with a number of examples (or put you in contact with people whom I have helped over the past ten or more years) and not one of those people has ever paid me for the hundreds of hours that I have spent helping them.

Using the forum to publicly name (and attempt to shame) volunteers is also against the forum rules and I think you should carefully consider how you are using this forum and your position as a forum moderator in that regard.

[pe7er]

I am not using this forum to "solicit" paid work

We cannot see your intention, if you are offering free or paid support to other forum users.

Why did you post:

Email sent to the OP with an offer to walk-through the issues via teleconferencing (if that approach is acceptable).

It can be interpreted as an offer for paid work.
Or an advertisement / invitation for other people to hire you for paid support via teleconferencing.
Both are not allowed.

Using the forum to publicly name (and attempt to shame) volunteers is also against the forum rules and I think you should carefully consider how you are using this forum and your position as a forum moderator in that regard.

Why do you use the forum to publicly attack Toivo, who is another volunteer helping out as moderator?

[gws]

Well.... Sozzled got banned for a Month for it.

[Webdongle]

How are you updating?

[Webdongle]

Well.... Sozzled got banned for a Month for it.

How do you know?

[gws]

Well.... Sozzled got banned for a Month for it.

How do you know?

He Told me and showed me the ban order.

[Webdongle]

Wonder how many others he pm'd?