Non-www website not opening Topic is solved

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the apprentice
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Non-www website not opening

Post by the apprentice » Wed Oct 24, 2018 7:36 am

The page of my website without www (https://websitecom) is not opening at all, no errors, just not opening.

I always had the www version but recently both Yandex with this message:

Your site www.website.com has a new main mirror: instead of https://www.website.com, the main mirror in the group is now the domain https://website.com. We recommend that you make sure that the new main mirror is accessible for indexing and returns the code 200 to the bot.

If this isn't the mirror you want, change the main mirror using a 301 redirect. You can use the Relocate site tool to apply the new settings faster and to check that all the settings are made correctly for changing the address.


and my Joomla component apparently decided that the main page should be without www. Only my website doesn't open at all without www, I put a redirect 301 using the component ReDJ but it doesn't seem to be working. I tried putting it in the .htaccess but that didn't work either. I know it's not strictly a Joomla issue but I'm really quite confused and not sure what I'm doing wrong.

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Webdongle
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Re: Non-www website not opening

Post by Webdongle » Wed Oct 24, 2018 9:26 am

Try

Code: Select all

########## Begin - Redirect no html suffix to html suffix
# RewriteCond %{REQUEST_FILENAME} !-f
# RewriteCond %{REQUEST_FILENAME} !-d
# RewriteCond %{REQUEST_URI} !\.html$
# RewriteRule ^(.*)$ /$1.html [R=301,L]
########## End - Redirect no html suffix to html suffix


## End - Custom redirects
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein

the apprentice
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Re: Non-www website not opening

Post by the apprentice » Wed Oct 24, 2018 12:50 pm

Hi, no that's not working either.

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Webdongle
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Re: Non-www website not opening

Post by Webdongle » Wed Oct 24, 2018 1:35 pm

http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein

the apprentice
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Re: Non-www website not opening

Post by the apprentice » Wed Oct 24, 2018 1:45 pm

Webdongle wrote:
Wed Oct 24, 2018 1:35 pm
viewtopic.php?f=714&t=793531
Thanks but can't see the relevance.

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Webdongle
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Re: Non-www website not opening

Post by Webdongle » Wed Oct 24, 2018 3:40 pm

the apprentice wrote:
Wed Oct 24, 2018 1:45 pm
...

Thanks but can't see the relevance.
I can and so do a lot of volunteers on this forum
The Forum Post Assistant (FPA) script has been developed to assist forum posters to be able to post relevant system, instance, PHP and troubleshooting information directly in to a pre-formatted forum post. This will save a few hours of posting back and forth, asking for, and explaining how to acquire useful information in order for other forum users to help troubleshoot a problem.
fpa reason 01.JPG
You do not have the required permissions to view the files attached to this post.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein

the apprentice
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Re: Non-www website not opening

Post by the apprentice » Thu Oct 25, 2018 12:24 pm

At the end of the day it was a server problem, they sorted it out for me tampering with the DNSs. Thanks for your help anyway.

emililadjet
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Re: Non-www website not opening

Post by emililadjet » Thu Oct 25, 2018 6:21 pm

the apprentice wrote:
Thu Oct 25, 2018 12:24 pm
At the end of the day it was a server problem, they sorted it out for me tampering with the DNSs. Thanks for your help anyway.
It is very clear, the problem comes from the DNS, it is necessary to contact your host to correct this problem, I do not advise you to change the DNS manually :)

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Webdongle
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Re: Non-www website not opening

Post by Webdongle » Thu Oct 25, 2018 6:47 pm

emililadjet wrote:
Thu Oct 25, 2018 6:21 pm
...
It is very clear, the problem comes from the DNS, ...
Not necessarily so. There could be other reasons including rewrite not being turned on or an extension causing the problem.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein

the apprentice
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[SOLVED] Re: Non-www website not opening

Post by the apprentice » Thu Oct 25, 2018 7:39 pm

As I said in post #7 it was indeed a DNS issue which the server guys sorted out by giving me instructions. Everything works fine now, if I can understand how to put SOLVED on the title thread I will.

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Webdongle
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Re: Non-www website not opening

Post by Webdongle » Thu Oct 25, 2018 7:51 pm

Yes you issue is solved but emililadjet made a statement that was not accurate, So (because many newbies read these posts) it was necessary to point out that is not always the cause.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein


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