My Menus Have Disappeared After Recent Update

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cmacfee
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My Menus Have Disappeared After Recent Update

Post by cmacfee » Tue Jan 02, 2018 4:30 pm

I am new to Joomla, I've been working on adding a bunch of new menu's and pages and such and I just updated some Joomla extensions and the version. Everything appears to be fine other than my navigation menus are missing yet I can still see them in the back end.

Does anybody know what I should do?

Thanks,
Chris

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AMurray
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Re: My Menus Have Disappeared After Recent Update

Post by AMurray » Tue Jan 02, 2018 10:32 pm

Is your template (front-end) compatible with the new system updates?

Were your menus set to "public" permissions or "registered"? If Registered, and you are not logged in that would one explanation of why you can't see them.

Can you create another test menu item, and see if that shows up?

Also try clearing the joomla cache, and browser cache.

Try another browser (or several different browsers).
Regards,
--------------------------------------------------------------
A Murray
Millennium Falcon - it's the ship that made the Kessel run in less than 12 parsecs! The fastest hunk of junk in the galaxy.

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AMurray
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Re: My Menus Have Disappeared After Recent Update

Post by AMurray » Tue Jan 02, 2018 10:33 pm

Additional request. Please post the Forum Post Assistant Report.

viewtopic.php?f=621&t=582860

What version of Joomla were you updating from/to?
Regards,
--------------------------------------------------------------
A Murray
Millennium Falcon - it's the ship that made the Kessel run in less than 12 parsecs! The fastest hunk of junk in the galaxy.

cmacfee
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Re: My Menus Have Disappeared After Recent Update

Post by cmacfee » Thu Jan 11, 2018 9:35 pm

AMurray wrote:Is your template (front-end) compatible with the new system updates?

Were your menus set to "public" permissions or "registered"? If Registered, and you are not logged in that would one explanation of why you can't see them.

Can you create another test menu item, and see if that shows up?

Also try clearing the joomla cache, and browser cache.

Try another browser (or several different browsers).
cmacfee wrote:I'm not certain??? They are all set to use Default which is prestige_academy - Default
Menus are all set to Public
I did create another menu heading and I cannot get it to show up either
Joomla Cache says its currently OFF so its disabled and I have cleared my cookies and cache.
I also did try opening my page in another browser.
Last edited by cmacfee on Thu Jan 11, 2018 9:59 pm, edited 2 times in total.

cmacfee
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Re: My Menus Have Disappeared After Recent Update

Post by cmacfee » Thu Jan 11, 2018 9:49 pm

AMurray wrote:Additional request. Please post the Forum Post Assistant Report.

viewtopic.php?f=621&t=582860

What version of Joomla were you updating from/to?
cmacfee wrote:I updated to version 3.8.3 but I'm not sure what the previous version was before unfortunately. As far as the Assistant Report goes let me do some reading on it and see what I can do. Thanks

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Re: Main menu disappeared on updating to 3.8.2

Post by cmacfee » Sat Jan 13, 2018 7:01 am

Did this ever get resolved? If so can you please explain? I'm experiencing this same issue where my main menu has disappeared.
Last edited by imanickam on Sat Jan 13, 2018 1:15 pm, edited 1 time in total.
Reason: Merged with the topic https://forum.joomla.org/viewtopic.php?f=706&t=957979. In the future, please do not cross post as it is against the forum rules.

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sozzled
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Re: Main menu disappeared on updating to 3.8.2

Post by sozzled » Sat Jan 13, 2018 7:15 am

cmacfee wrote:I'm experiencing this same issue where my main menu has disappeared.
Are you, too, using a Shape5 template? Are you, too, using J! 3.8.2?
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cmacfee
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Re: Main menu disappeared on updating to 3.8.2

Post by cmacfee » Sat Jan 13, 2018 7:36 am

Hi sozzled,

No I'm actually using 3.8.3 Please refer to this other post for additional info on my issue.

viewtopic.php?f=706&t=957979

Thanks,
Chris

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sozzled
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Re: Main menu disappeared on updating to 3.8.2

Post by sozzled » Sat Jan 13, 2018 7:45 am

Please do not cross-post. Cross-posting is against the forum rules
  • Post your comment/question to the most appropriate place. Any posts deemed to be in the wrong forum will be moved. Do not cross-post the same question to multiple places.
You were asked in your original topic to provide us the report from the Forum Post Assistant. You haven't done that and that's probably why you are not getting efficient and effective assistance for your problem.
https://www.kuneze.com/blog
Former member of Kunena project team
If you think I’m wrong then say “I think you're wrong.” If you say “You’re wrong!”, how do you know?

cmacfee
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Re: My Menus Have Disappeared After Recent Update

Post by cmacfee » Sat Jan 13, 2018 7:27 pm

Sorry Sozzled I'm new and learning. Here is what I think you are after for the Forum Post Assistant if I did this correctly.
Forum Post Assistant (v1.3.7) : 13th January 2018 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.8.3-Stable (Amani) 12-December-2017
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (444) | Owner: --protected-- . (uid: /gid: ) | Group: --protected-- (gid: ) | Valid For: 3.8
Configuration Options :: Offline: 0 | SEF: 1 | SEF Suffix: 0 | SEF ReWrite: 0 | .htaccess/web.config: Yes | GZip: 0 | Cache: 0 | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: 0 | FTP Layer: 0 | Proxy: 0 | LiveSite: | Session lifetime: 15 | Session handler: database | Shared sessions: N/A | SSL: 0 | FrontEdit: 1 | Error Reporting: default | Site Debug: 0 | Language Debug: 0 | Default Access: 1 | Unicode Slugs: 0 | dbConnection Type: pdomysql | Database Credentials Present: Yes

Host Configuration :: OS: Windows NT | OS Version: 6.3 | Technology: AMD64 | Web Server: Microsoft-IIS/8.5 | Encoding: gzip, deflate | Doc Root: --protected-- | System TMP Writable: No | Free Disk Space : 85.56 GiB |

PHP Configuration :: Version: 7.0.7 | PHP API: cgi-fcgi | Session Path Writable: No | Display Errors: | Error Reporting: 22517 | Log Errors To: C:\Windows\temp\PHP70x64_errors.log | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Open Base: | Uploads: 1 | Max. Upload Size: 128M | Max. POST Size: 128M | Max. Input Time: 60 | Max. Execution Time: 300 | Memory Limit: 128M

MySQL Configuration :: Connection Error: : Database Credentials Present? in Configuration...
Detailed Environment :: wrote:PHP Extensions :: Core (7.0.7) | bcmath (7.0.7) | calendar (7.0.7) | ctype (7.0.7) | date (7.0.7) | filter (7.0.7) | hash (1.0) | iconv (7.0.7) | json (1.4.0) | mcrypt (7.0.7) | SPL (7.0.7) | pcre (7.0.7) | Reflection (7.0.7) | session (7.0.7) | standard (7.0.7) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: 241ae00989d1995ffcbbf63d579943635faf9972 $) | tokenizer (7.0.7) | zip (1.13.2) | zlib (7.0.7) | libxml (7.0.7) | dom (20031129) | PDO (7.0.7) | openssl (7.0.7) | SimpleXML (7.0.7) | xml (7.0.7) | wddx (7.0.7) | xmlreader (7.0.7) | xmlwriter (7.0.7) | cgi-fcgi () | mysqli (7.0.7) | mbstring (7.0.7) | gd (7.0.7) | gettext (7.0.7) | curl (7.0.7) | exif (1.4 $Id: 8bdc0c8f27c2c9dd1f7551f1f9fe3ab57a06a4b1 $) | xmlrpc (7.0.7) | Phar (2.0.2) | soap (7.0.7) | pdo_mysql (7.0.7) | pdo_sqlite (7.0.7) | imap (7.0.7) | tidy (7.0.7) | wincache (2.0.0.6) | Zend Engine (3.0.0) |
Potential Missing Extensions :: mysql | suhosin |

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: No | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No
Folder Permissions :: wrote:Core Folders :: images/ (777) | components/ (777) | modules/ (777) | plugins/ (777) | language/ (777) | templates/ (777) | cache/ (777) | logs/ (777) | tmp/ (777) | administrator/components/ (777) | administrator/modules/ (777) | administrator/language/ (777) | administrator/templates/ (777) | administrator/logs/ (---) |

Elevated Permissions (First 10) :: administrator/ (777) | administrator/cache/ (777) | administrator/components/ (777) | administrator/components/com_admin/ (777) | administrator/components/com_admin/controllers/ (777) | administrator/components/com_admin/helpers/ (777) | administrator/components/com_admin/helpers/html/ (777) | administrator/components/com_admin/models/ (777) | administrator/components/com_admin/models/forms/ (777) | administrator/components/com_admin/postinstall/ (777) |
Extensions Discovered :: wrote:Components :: SITE :: WF_AGGREGATOR_DAILYMOTION_TITL (2.6.23) | WF_AGGREGATOR_VIMEO_TITLE (2.6.23) | WF_AGGREGATOR_VINE_TITLE (2.6.23) | WF_AGGREGATOR_[youtube]_TITLE (2.6.23) | WF_FILESYSTEM_JOOMLA_TITLE (2.6.23) | WF_LINKS_JOOMLALINKS_TITLE (2.6.23) | WF_POPUPS_JCEMEDIABOX_TITLE (2.6.23) | WF_POPUPS_WINDOW_TITLE (2.6.23) | WF_LINK_SEARCH_TITLE (2.6.23) | WF_ANCHOR_TITLE (2.6.23) | WF_ARTICLE_TITLE (2.6.23) | WF_AUTOSAVE_TITLE (2.6.23) | WF_BROWSER_TITLE (2.6.23) | WF_CHARMAP_TITLE (2.6.23) | WF_CLEANUP_TITLE (2.6.23) | WF_CLIPBOARD_TITLE (2.6.23) | WF_CONTEXTMENU_TITLE (2.6.23) | WF_DIRECTIONALITY_TITLE (2.6.23) | WF_EMOTIONS_TITLE (2.6.23) | WF_FONTCOLOR_TITLE (2.6.23) | WF_FONTSELECT_TITLE (2.6.23) | WF_FONTSIZESELECT_TITLE (2.6.23) | WF_FORMATSELECT_TITLE (2.6.23) | WF_FULLSCREEN_TITLE (2.6.23) | WF_HR_TITLE (2.6.23) | WF_IMGMANAGER_TITLE (2.6.23) | WF_INLINEPOPUPS_TITLE (2.6.23) | WF_KITCHENSINK_TITLE (2.6.23) | WF_LAYER_TITLE (2.6.23) | WF_LINK_TITLE (2.6.23) | WF_LISTS_TITLE (2.6.23) | WF_MEDIA_TITLE (2.6.23) | WF_NONBREAKING_TITLE (2.6.23) | WF_PREVIEW_TITLE (2.6.23) | WF_PRINT_TITLE (2.6.23) | WF_SEARCHREPLACE_TITLE (2.6.23) | WF_SOURCE_TITLE (2.6.23) | WF_SPELLCHECKER_TITLE (2.6.23) | WF_STYLE_TITLE (2.6.23) | WF_STYLESELECT_TITLE (2.6.23) | WF_TABLE_TITLE (2.6.23) | WF_TEXTCASE_TITLE (2.6.23) | WF_VISUALBLOCKS_TITLE (2.6.23) | WF_VISUALCHARS_TITLE (2.6.23) | WF_XHTMLXTRAS_TITLE (2.6.23) | com_mailto (3.0.0) | com_wrapper (3.0.0) |
Components :: ADMIN :: com_admin (3.0.0) | com_ajax (3.2.0) | com_associations (3.7.0) | com_banners (3.0.0) | com_cache (3.0.0) | com_categories (3.0.0) | com_checkin (3.0.0) | com_config (3.0.0) | com_content (3.0.0) | com_contenthistory (3.2.0) | com_cpanel (3.0.0) | com_fields (3.7.0) | com_finder (3.0.0) | com_installer (3.0.0) | COM_JCE (2.6.23) | JiFile (2.3) | com_joomlaupdate (3.6.2) | com_languages (3.0.0) | com_login (3.0.0) | com_media (3.0.0) | com_menus (3.0.0) | com_messages (3.0.0) | com_modules (3.0.0) | com_newsfeeds (3.0.0) | com_plugins (3.0.0) | com_postinstall (3.2.0) | com_redirect (3.0.0) | com_search (3.0.0) | COM_SPIDERCALENDAR (3.2.16) | com_tags (3.1.0) | com_templates (3.0.0) | com_users (3.0.0) | VJ Calendar (1.5.7) | com_weblinks (3.6.0) | COM_WORKFORCE (3.3.2) |

Modules :: SITE :: mod_articles_archive (3.0.0) | mod_articles_categories (3.0.0) | mod_articles_category (3.0.0) | mod_articles_latest (3.0.0) | mod_articles_news (3.0.0) | mod_articles_popular (3.0.0) | mod_banners (3.0.0) | mod_breadcrumbs (3.0.0) | mod_custom (3.0.0) | mod_feed (3.0.0) | mod_finder (3.0.0) | mod_footer (3.0.0) | Google Calendar Feed (2.1.0) | mod_languages (3.5.0) | mod_login (3.0.0) | mod_menu (3.0.0) | mod_random_image (3.0.0) | mod_related_items (3.0.0) | S5 Accordion Menu (2.1.0) | S5 Box (5.0.0) | S5 Image and Content Fader v3 (3.2.0) | S5 Register (3.0.0) | S5 Tab Show (2.0.0) | S5 Vertical Accordion (3.0.0) | mod_search (3.0.0) | Spider Calendar (3.2.16) | Upcoming Events (3.2.16) | mod_stats (3.0.0) | mod_syndicate (3.0.0) | mod_tags_popular (3.1.0) | mod_tags_similar (3.1.0) | mod_users_latest (3.0.0) | VJ Calendar (1.5.7) | VJ Swatch Calendar (1.5.7) | VJ Calendar: upcoming events (1.5.7) | mod_weblinks (3.6.0) | WF Employee by Department Modu (3.3.2) | mod_whosonline (3.0.0) | mod_wrapper (3.0.0) |
Modules :: ADMIN :: mod_custom (3.0.0) | mod_feed (3.0.0) | mod_latest (3.0.0) | mod_logged (3.0.0) | mod_login (3.0.0) | mod_menu (3.0.0) | mod_multilangstatus (3.0.0) | mod_online (1.6.0) | mod_popular (3.0.0) | mod_quickicon (3.0.0) | mod_sampledata (3.8.0) | mod_stats_admin (3.0.0) | mod_status (3.0.0) | mod_submenu (3.0.0) | mod_title (3.0.0) | mod_toolbar (3.0.0) | mod_unread (1.6.0) | mod_version (3.0.0) |

Plugins :: SITE :: plg_authentication_cookie (3.0.0) | plg_authentication_gmail (3.0.0) | plg_authentication_joomla (3.0.0) | plg_authentication_ldap (3.0.0) | plg_captcha_recaptcha (3.4.0) | plg_content_emailcloak (3.0.0) | plg_content_fields (3.7.0) | plg_content_finder (3.0.0) | plg_content_geshi (3.0.0) | plg_content_jce (2.6.23) | plg_content_joomla (3.0.0) | plg_content_loadmodule (3.0.0) | Content - Load Spider Calendar (3.2.16) | plg_content_pagebreak (3.0.0) | plg_content_pagenavigation (3.0.0) | plg_content_vote (3.0.0) | Content - Workforce Blurb (3.3.2) | plg_editors_codemirror (5.30.0) | plg_editors_jce (2.6.23) | plg_editors_tinymce (4.5.8) | plg_editors-xtd_article (3.0.0) | plg_editors-xtd_fields (3.7.0) | plg_editors-xtd_image (3.0.0) | plg_editors-xtd_menu (3.7.0) | plg_editors-xtd_module (3.5.0) | plg_editors-xtd_pagebreak (3.0.0) | plg_editors-xtd_readmore (3.0.0) | Button - Workforce Link (3.3.2) | plg_extension_jce (2.6.23) | plg_extension_joomla (3.0.0) | plg_fields_calendar (3.7.0) | plg_fields_checkboxes (3.7.0) | plg_fields_color (3.7.0) | plg_fields_editor (3.7.0) | plg_fields_imagelist (3.7.0) | plg_fields_integer (3.7.0) | plg_fields_list (3.7.0) | plg_fields_media (3.7.0) | plg_fields_radio (3.7.0) | plg_fields_sql (3.7.0) | plg_fields_text (3.7.0) | plg_fields_textarea (3.7.0) | plg_fields_url (3.7.0) | plg_fields_user (3.7.0) | plg_fields_usergrouplist (3.7.0) | plg_finder_categories (3.0.0) | plg_finder_contacts (3.0.0) | plg_finder_content (3.0.0) | plg_finder_newsfeeds (3.0.0) | plg_finder_tags (3.0.0) | plg_finder_weblinks (3.6.0) | Smart Search - WorkForce (3.3.2) | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) | plg_installer_jce (2.6.23) | plg_installer_packageinstaller (3.6.0) | PLG_INSTALLER_URLINSTALLER (3.6.0) | plg_installer_webinstaller (1.1.1) | plg_quickicon_extensionupdate (3.0.0) | plg_quickicon_jce (2.6.0-pro-bet) | plg_quickicon_joomlaupdate (3.0.0) | plg_quickicon_phpversioncheck (3.7.0) | plg_search_categories (3.0.0) | plg_search_contacts (3.0.0) | plg_search_content (3.0.0) | Search - JiFile (2.1) | plg_search_newsfeeds (3.0.0) | plg_search_tags (3.0.0) | plg_search_weblinks (3.6.0) | Search - Work Force Employees (3.3.2) | plg_system_cache (3.0.0) | plg_system_debug (3.0.0) | plg_system_fields (3.7.0) | plg_system_highlight (3.0.0) | plg_system_jce (2.6.23) | plg_system_languagecode (3.0.0) | plg_system_languagefilter (3.0.0) | plg_system_log (3.0.0) | plg_system_logout (3.0.0) | plg_system_p3p (3.0.0) | plg_system_redirect (3.0.0) | plg_system_remember (3.0.0) | System - S5 Flex Menu (1.0) | plg_system_sef (3.0.0) | plg_system_stats (3.5.0) | plg_system_updatenotification (3.5.0) | plg_twofactorauth_totp (3.2.0) | plg_twofactorauth_yubikey (3.2.0) | plg_user_contactcreator (3.0.0) | plg_user_joomla (3.0.0) | plg_user_profile (3.0.0) | Workforce - Employee QR vCard (3.3.2) |
Templates Discovered :: wrote:Templates :: SITE :: atomic (2.5.0) | beez3 (3.1.0) | beez5 (2.5.0) | beez_20 (2.5.0) | prestige_academy (1.0) | protostar (1.0) | soul_search (1.0) |
Templates :: ADMIN :: bluestork (2.5.0) | hathor (3.0.0) | isis (1.0) |

cmacfee
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Re: My Menus Have Disappeared After Recent Update

Post by cmacfee » Sat Jan 13, 2018 7:29 pm

cmacfee wrote:
AMurray wrote:Additional request. Please post the Forum Post Assistant Report.

viewtopic.php?f=621&t=582860

What version of Joomla were you updating from/to?
cmacfee wrote:I updated to version 3.8.3 but I'm not sure what the previous version was before unfortunately. As far as the Assistant Report goes let me do some reading on it and see what I can do. Thanks
AMurray here is what I believe to be the Forum Post Assistant Report that you are looking for. Please let me know if I messed something up. Thanks Chris
Forum Post Assistant (v1.3.7) : 13th January 2018 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.8.3-Stable (Amani) 12-December-2017
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (444) | Owner: --protected-- . (uid: /gid: ) | Group: --protected-- (gid: ) | Valid For: 3.8
Configuration Options :: Offline: 0 | SEF: 1 | SEF Suffix: 0 | SEF ReWrite: 0 | .htaccess/web.config: Yes | GZip: 0 | Cache: 0 | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: 0 | FTP Layer: 0 | Proxy: 0 | LiveSite: | Session lifetime: 15 | Session handler: database | Shared sessions: N/A | SSL: 0 | FrontEdit: 1 | Error Reporting: default | Site Debug: 0 | Language Debug: 0 | Default Access: 1 | Unicode Slugs: 0 | dbConnection Type: pdomysql | Database Credentials Present: Yes

Host Configuration :: OS: Windows NT | OS Version: 6.3 | Technology: AMD64 | Web Server: Microsoft-IIS/8.5 | Encoding: gzip, deflate | Doc Root: --protected-- | System TMP Writable: No | Free Disk Space : 85.56 GiB |

PHP Configuration :: Version: 7.0.7 | PHP API: cgi-fcgi | Session Path Writable: No | Display Errors: | Error Reporting: 22517 | Log Errors To: C:\Windows\temp\PHP70x64_errors.log | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Open Base: | Uploads: 1 | Max. Upload Size: 128M | Max. POST Size: 128M | Max. Input Time: 60 | Max. Execution Time: 300 | Memory Limit: 128M

MySQL Configuration :: Connection Error: : Database Credentials Present? in Configuration...
Detailed Environment :: wrote:PHP Extensions :: Core (7.0.7) | bcmath (7.0.7) | calendar (7.0.7) | ctype (7.0.7) | date (7.0.7) | filter (7.0.7) | hash (1.0) | iconv (7.0.7) | json (1.4.0) | mcrypt (7.0.7) | SPL (7.0.7) | pcre (7.0.7) | Reflection (7.0.7) | session (7.0.7) | standard (7.0.7) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: 241ae00989d1995ffcbbf63d579943635faf9972 $) | tokenizer (7.0.7) | zip (1.13.2) | zlib (7.0.7) | libxml (7.0.7) | dom (20031129) | PDO (7.0.7) | openssl (7.0.7) | SimpleXML (7.0.7) | xml (7.0.7) | wddx (7.0.7) | xmlreader (7.0.7) | xmlwriter (7.0.7) | cgi-fcgi () | mysqli (7.0.7) | mbstring (7.0.7) | gd (7.0.7) | gettext (7.0.7) | curl (7.0.7) | exif (1.4 $Id: 8bdc0c8f27c2c9dd1f7551f1f9fe3ab57a06a4b1 $) | xmlrpc (7.0.7) | Phar (2.0.2) | soap (7.0.7) | pdo_mysql (7.0.7) | pdo_sqlite (7.0.7) | imap (7.0.7) | tidy (7.0.7) | wincache (2.0.0.6) | Zend Engine (3.0.0) |
Potential Missing Extensions :: mysql | suhosin |

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: No | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No
Folder Permissions :: wrote:Core Folders :: images/ (777) | components/ (777) | modules/ (777) | plugins/ (777) | language/ (777) | templates/ (777) | cache/ (777) | logs/ (777) | tmp/ (777) | administrator/components/ (777) | administrator/modules/ (777) | administrator/language/ (777) | administrator/templates/ (777) | administrator/logs/ (---) |

Elevated Permissions (First 10) :: administrator/ (777) | administrator/cache/ (777) | administrator/components/ (777) | administrator/components/com_admin/ (777) | administrator/components/com_admin/controllers/ (777) | administrator/components/com_admin/helpers/ (777) | administrator/components/com_admin/helpers/html/ (777) | administrator/components/com_admin/models/ (777) | administrator/components/com_admin/models/forms/ (777) | administrator/components/com_admin/postinstall/ (777) |
Extensions Discovered :: wrote:Components :: SITE :: WF_AGGREGATOR_DAILYMOTION_TITL (2.6.23) | WF_AGGREGATOR_VIMEO_TITLE (2.6.23) | WF_AGGREGATOR_VINE_TITLE (2.6.23) | WF_AGGREGATOR_[youtube]_TITLE (2.6.23) | WF_FILESYSTEM_JOOMLA_TITLE (2.6.23) | WF_LINKS_JOOMLALINKS_TITLE (2.6.23) | WF_POPUPS_JCEMEDIABOX_TITLE (2.6.23) | WF_POPUPS_WINDOW_TITLE (2.6.23) | WF_LINK_SEARCH_TITLE (2.6.23) | WF_ANCHOR_TITLE (2.6.23) | WF_ARTICLE_TITLE (2.6.23) | WF_AUTOSAVE_TITLE (2.6.23) | WF_BROWSER_TITLE (2.6.23) | WF_CHARMAP_TITLE (2.6.23) | WF_CLEANUP_TITLE (2.6.23) | WF_CLIPBOARD_TITLE (2.6.23) | WF_CONTEXTMENU_TITLE (2.6.23) | WF_DIRECTIONALITY_TITLE (2.6.23) | WF_EMOTIONS_TITLE (2.6.23) | WF_FONTCOLOR_TITLE (2.6.23) | WF_FONTSELECT_TITLE (2.6.23) | WF_FONTSIZESELECT_TITLE (2.6.23) | WF_FORMATSELECT_TITLE (2.6.23) | WF_FULLSCREEN_TITLE (2.6.23) | WF_HR_TITLE (2.6.23) | WF_IMGMANAGER_TITLE (2.6.23) | WF_INLINEPOPUPS_TITLE (2.6.23) | WF_KITCHENSINK_TITLE (2.6.23) | WF_LAYER_TITLE (2.6.23) | WF_LINK_TITLE (2.6.23) | WF_LISTS_TITLE (2.6.23) | WF_MEDIA_TITLE (2.6.23) | WF_NONBREAKING_TITLE (2.6.23) | WF_PREVIEW_TITLE (2.6.23) | WF_PRINT_TITLE (2.6.23) | WF_SEARCHREPLACE_TITLE (2.6.23) | WF_SOURCE_TITLE (2.6.23) | WF_SPELLCHECKER_TITLE (2.6.23) | WF_STYLE_TITLE (2.6.23) | WF_STYLESELECT_TITLE (2.6.23) | WF_TABLE_TITLE (2.6.23) | WF_TEXTCASE_TITLE (2.6.23) | WF_VISUALBLOCKS_TITLE (2.6.23) | WF_VISUALCHARS_TITLE (2.6.23) | WF_XHTMLXTRAS_TITLE (2.6.23) | com_mailto (3.0.0) | com_wrapper (3.0.0) |
Components :: ADMIN :: com_admin (3.0.0) | com_ajax (3.2.0) | com_associations (3.7.0) | com_banners (3.0.0) | com_cache (3.0.0) | com_categories (3.0.0) | com_checkin (3.0.0) | com_config (3.0.0) | com_content (3.0.0) | com_contenthistory (3.2.0) | com_cpanel (3.0.0) | com_fields (3.7.0) | com_finder (3.0.0) | com_installer (3.0.0) | COM_JCE (2.6.23) | JiFile (2.3) | com_joomlaupdate (3.6.2) | com_languages (3.0.0) | com_login (3.0.0) | com_media (3.0.0) | com_menus (3.0.0) | com_messages (3.0.0) | com_modules (3.0.0) | com_newsfeeds (3.0.0) | com_plugins (3.0.0) | com_postinstall (3.2.0) | com_redirect (3.0.0) | com_search (3.0.0) | COM_SPIDERCALENDAR (3.2.16) | com_tags (3.1.0) | com_templates (3.0.0) | com_users (3.0.0) | VJ Calendar (1.5.7) | com_weblinks (3.6.0) | COM_WORKFORCE (3.3.2) |

Modules :: SITE :: mod_articles_archive (3.0.0) | mod_articles_categories (3.0.0) | mod_articles_category (3.0.0) | mod_articles_latest (3.0.0) | mod_articles_news (3.0.0) | mod_articles_popular (3.0.0) | mod_banners (3.0.0) | mod_breadcrumbs (3.0.0) | mod_custom (3.0.0) | mod_feed (3.0.0) | mod_finder (3.0.0) | mod_footer (3.0.0) | Google Calendar Feed (2.1.0) | mod_languages (3.5.0) | mod_login (3.0.0) | mod_menu (3.0.0) | mod_random_image (3.0.0) | mod_related_items (3.0.0) | S5 Accordion Menu (2.1.0) | S5 Box (5.0.0) | S5 Image and Content Fader v3 (3.2.0) | S5 Register (3.0.0) | S5 Tab Show (2.0.0) | S5 Vertical Accordion (3.0.0) | mod_search (3.0.0) | Spider Calendar (3.2.16) | Upcoming Events (3.2.16) | mod_stats (3.0.0) | mod_syndicate (3.0.0) | mod_tags_popular (3.1.0) | mod_tags_similar (3.1.0) | mod_users_latest (3.0.0) | VJ Calendar (1.5.7) | VJ Swatch Calendar (1.5.7) | VJ Calendar: upcoming events (1.5.7) | mod_weblinks (3.6.0) | WF Employee by Department Modu (3.3.2) | mod_whosonline (3.0.0) | mod_wrapper (3.0.0) |
Modules :: ADMIN :: mod_custom (3.0.0) | mod_feed (3.0.0) | mod_latest (3.0.0) | mod_logged (3.0.0) | mod_login (3.0.0) | mod_menu (3.0.0) | mod_multilangstatus (3.0.0) | mod_online (1.6.0) | mod_popular (3.0.0) | mod_quickicon (3.0.0) | mod_sampledata (3.8.0) | mod_stats_admin (3.0.0) | mod_status (3.0.0) | mod_submenu (3.0.0) | mod_title (3.0.0) | mod_toolbar (3.0.0) | mod_unread (1.6.0) | mod_version (3.0.0) |

Plugins :: SITE :: plg_authentication_cookie (3.0.0) | plg_authentication_gmail (3.0.0) | plg_authentication_joomla (3.0.0) | plg_authentication_ldap (3.0.0) | plg_captcha_recaptcha (3.4.0) | plg_content_emailcloak (3.0.0) | plg_content_fields (3.7.0) | plg_content_finder (3.0.0) | plg_content_geshi (3.0.0) | plg_content_jce (2.6.23) | plg_content_joomla (3.0.0) | plg_content_loadmodule (3.0.0) | Content - Load Spider Calendar (3.2.16) | plg_content_pagebreak (3.0.0) | plg_content_pagenavigation (3.0.0) | plg_content_vote (3.0.0) | Content - Workforce Blurb (3.3.2) | plg_editors_codemirror (5.30.0) | plg_editors_jce (2.6.23) | plg_editors_tinymce (4.5.8) | plg_editors-xtd_article (3.0.0) | plg_editors-xtd_fields (3.7.0) | plg_editors-xtd_image (3.0.0) | plg_editors-xtd_menu (3.7.0) | plg_editors-xtd_module (3.5.0) | plg_editors-xtd_pagebreak (3.0.0) | plg_editors-xtd_readmore (3.0.0) | Button - Workforce Link (3.3.2) | plg_extension_jce (2.6.23) | plg_extension_joomla (3.0.0) | plg_fields_calendar (3.7.0) | plg_fields_checkboxes (3.7.0) | plg_fields_color (3.7.0) | plg_fields_editor (3.7.0) | plg_fields_imagelist (3.7.0) | plg_fields_integer (3.7.0) | plg_fields_list (3.7.0) | plg_fields_media (3.7.0) | plg_fields_radio (3.7.0) | plg_fields_sql (3.7.0) | plg_fields_text (3.7.0) | plg_fields_textarea (3.7.0) | plg_fields_url (3.7.0) | plg_fields_user (3.7.0) | plg_fields_usergrouplist (3.7.0) | plg_finder_categories (3.0.0) | plg_finder_contacts (3.0.0) | plg_finder_content (3.0.0) | plg_finder_newsfeeds (3.0.0) | plg_finder_tags (3.0.0) | plg_finder_weblinks (3.6.0) | Smart Search - WorkForce (3.3.2) | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) | plg_installer_jce (2.6.23) | plg_installer_packageinstaller (3.6.0) | PLG_INSTALLER_URLINSTALLER (3.6.0) | plg_installer_webinstaller (1.1.1) | plg_quickicon_extensionupdate (3.0.0) | plg_quickicon_jce (2.6.0-pro-bet) | plg_quickicon_joomlaupdate (3.0.0) | plg_quickicon_phpversioncheck (3.7.0) | plg_search_categories (3.0.0) | plg_search_contacts (3.0.0) | plg_search_content (3.0.0) | Search - JiFile (2.1) | plg_search_newsfeeds (3.0.0) | plg_search_tags (3.0.0) | plg_search_weblinks (3.6.0) | Search - Work Force Employees (3.3.2) | plg_system_cache (3.0.0) | plg_system_debug (3.0.0) | plg_system_fields (3.7.0) | plg_system_highlight (3.0.0) | plg_system_jce (2.6.23) | plg_system_languagecode (3.0.0) | plg_system_languagefilter (3.0.0) | plg_system_log (3.0.0) | plg_system_logout (3.0.0) | plg_system_p3p (3.0.0) | plg_system_redirect (3.0.0) | plg_system_remember (3.0.0) | System - S5 Flex Menu (1.0) | plg_system_sef (3.0.0) | plg_system_stats (3.5.0) | plg_system_updatenotification (3.5.0) | plg_twofactorauth_totp (3.2.0) | plg_twofactorauth_yubikey (3.2.0) | plg_user_contactcreator (3.0.0) | plg_user_joomla (3.0.0) | plg_user_profile (3.0.0) | Workforce - Employee QR vCard (3.3.2) |
Templates Discovered :: wrote:Templates :: SITE :: atomic (2.5.0) | beez3 (3.1.0) | beez5 (2.5.0) | beez_20 (2.5.0) | prestige_academy (1.0) | protostar (1.0) | soul_search (1.0) |
Templates :: ADMIN :: bluestork (2.5.0) | hathor (3.0.0) | isis (1.0) |

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sozzled
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Re: My Menus Have Disappeared After Recent Update

Post by sozzled » Sat Jan 13, 2018 7:41 pm

Question: Is this the FPA report for a website that resides on the internet or is this the FPA report for a website that operates on a PC-hosted server using something like XAMPP/WAMP? If your website is not hosted on the internet then we may not be able to give efficient and effective assistance; in other words, the problem may not be with your website but, instead, the problem may lie in Microsoft Windows on your PC.

I see that this website was, at one time, using J! 2.5. There are still a number of J! 2.5 extensions listed in the FPA report. Are you aware that, for the most part, all extensions designed to be used on J! 2.5 will not operate in J! 3.x?

The database collation method and character encoding are inappropriate for J! 3.8.x. This generally indicates that the website was updated in stages (through various versions of J! 3.x) but not by using the Joomla! Update [component] procedure.
Last edited by sozzled on Sat Jan 13, 2018 9:16 pm, edited 1 time in total.
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Re: My Menus Have Disappeared After Recent Update

Post by cmacfee » Sat Jan 13, 2018 8:14 pm

This FPA report is for a website that operates on our web server with WAMP I believe.

I just got hired on and inherited this from the previous guy and I'm trying to learn whats what. This site is a work in progress and the previous guy didn't make it available outside the network.

I was the one who actually updated Joomla and I did so from the Joomla Update that popped up under the messages once logged in. If my extensions are version 2.5 and I'm in version 3.8.3 now, is there a way I can revert my update and go back or is there a way that I can start using version 3.x extensions?

In your professional opinion, what is the best route for me to take?

Thanks,
Chris

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Re: My Menus Have Disappeared After Recent Update

Post by sozzled » Sat Jan 13, 2018 9:01 pm

Thank you for your reply. There are a number of issues involved in using PC-hosted webservers, not the least of which are that I don't personally have the energy to figure out how to manage Apache, MySQL or PHP; I leave those sorts of maintenance issues to the professionals who run my webhosting environment; my main concern is with using Joomla.

Therefore, if you are able to correct a couple of things, by setting System TMP Writable = Yes and Session Path Writable = Yes, then they would be two things I would be asking my webhosting provider to do but, because you are the "webhosting provider", then you will have to sort this out for yourself.

The second thing I notice is that the folders are set to 777 (instead of 755) but that might be "normal" for Microsoft Windows. 777 basically says, "anyone who can see this website can read, write, execute or delete anything".

Thirdly, you're using PHP 7.0.7. This may indicate that some parts of your website—especially some extensions that you're using e.g. the Prestige Academy (v1.0) template from Shape5—may not work and, if you use them, they'll return error messages. Are you getting error messages? This may explain why your menu items have gone missing. Using a different site template may be a workaround.

Something has changed—maybe I was confused by something else I saw somewhere else because I deal with many different problems every day—since my earlier reply to you in which I wrote
sozzled wrote:The database collation method and character encoding are inappropriate for J! 3.8.x.
I cannot substantiate this claim now because the FPA report shows a database connection error.

The menus/items are stored in the database table _menu. I cannot explain (without more information) why your "menus have disappeared"—whether as a consequence of updating to J! 3.8.3 or not. It's possible that you haven't setup the permissions settings correctly in your MySQL database. However, because we don't know anything about your database, I'm making a wild guess.

The templates Atomic, Beez5, Beez_20 and Bluestork were all designed for J! 2.5.0 and will not work with J! 3.8.3. You should uninstall these things.
cmacfee wrote:If my extensions are version 2.5 ...
... some of the extensions you've installed were designed for J! 2.5, not all of them.
cmacfee wrote:... is there a way I can revert my update and go back ...
I would not recommend "reverting" your update: there's no "reversion" procedure; there's only restore the website from a backup.
cmacfee wrote:... or is there a way that I can start using version 3.x extensions?
I'm sorry I don't understand what you mean. I think you're saying, "Is there a way I can audit all my extensions, to see if they're compatible with J! 3.8.3, and if they're incompatible can I obtain new J! 3.8.3-compatible extensions from the various places where they were originally downloaded from?" Is that the question you're asking?
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Re: My Menus Have Disappeared After Recent Update

Post by cmacfee » Mon Jan 15, 2018 11:59 pm

Sozzled, Thank you for your reply. Sorry for the delayed response. Yes thank you for answering my questions. In regards to the last question I was just asking if I could simply download a J! 3.8.3 template and choose that for my default instead of Preview prestige_academy and resolve this? I haven't had an opportunity to dive back into this since our last conversation.

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Re: My Menus Have Disappeared After Recent Update

Post by sozzled » Tue Jan 16, 2018 12:14 am

cmacfee wrote:In regards to the last question I was just asking if I could simply download a J! 3.8.3 template and choose that for my default instead of Preview prestige_academy ...
Yes.

Whether this resolves the matter, I don't know; I would also uninstall any/all templates that are not compatible with J! 3.x. Why not try using the Protostar template?
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Re: My Menus Have Disappeared After Recent Update

Post by cmacfee » Tue Jan 16, 2018 12:24 am

Ok...Silly question, isn't it just as easy as selecting Protostar template? If I select it and reload my page I actually have none of my content showing other than the Company name as a heading and the copy right. Protostar also shows belonging to Version 1.0 is this not an issue?

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Re: My Menus Have Disappeared After Recent Update

Post by sozzled » Tue Jan 16, 2018 12:30 am

cmacfee wrote:Ok...Silly question, isn't it just as easy as selecting Protostar template?
No, it's not a silly question. The answer may depend on what other content (e.g. modules, including any menu modules) that you want to display on your website. The article about module positions may help you.
cmacfee wrote:Protostar also shows belonging to Version 1.0 is this not an issue?
The version of Protostar is v1.0; this does not relate to the version of Joomla.
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Re: My Menus Have Disappeared After Recent Update

Post by cmacfee » Thu Jan 18, 2018 12:23 am

So I didn't have any luck with the Protostar, but I did speak to another individual that is local that updated and ran into this same issue. He was able to update the Vertex Framework to its latest version and this resolved the issue for him back in August. I'm currently on Version 4.0.0 and the latest is 4.2.0

https://www.shape5.com/documentation/Ve ... -Changelog

Vertex 4.2 Changes:

1. S5 Flex Menu helpers.php file has been updated for Joomla 3.8 changes. This remove a direct file call to a Joomla library menu file.
2. Moved 404 error article vars outside of the module conditions loop in module_calcs.php
3. Added additional finger swipe detection to mobile menu javascript file.
4. Browse upload functionality has been updated to work better with Joomla 3.7+

Vertex 4.1 Changes:

1. Fixed output issue in vertex.json
2. Fixed a multi-select saving issue in the admin.
3. Multiple adjustments to the flex menu js regarding hover detection.
4. Fixed several fixed and absolute detectin issues within the flex menu js.
5. Updated error.php to prevent soft 404 errors.
6. Fixed cookie creation problem for font resizer script.
7. Removed all traced of language=javascript in files for validation.
8. Fixed several spelling and wording corrections in language files.
9. Fixed an off canvas issue regarding layout on iPhones.
10. Fixed a window.open and column calcuation problem on sub menus in the flex menu helpers.php file.
11. Comletely removed IE6 warning message.
12. Updated jquery-ui to latest versions.
13. Updated flex menu to allow for page scroll on sub menus.
14. Updated various null js values and updated deprecated &= calls for php7.
15. Fixed a menu ACL and active menu item issue.
16. Added the option for a custom mobile/table navgiation trigger point.
17. Added a cache validator to the compression files.
18. Added detection of page ID and assigns a default ID if none can be found.

Vertex 4 Changes:

1. Completely rewritten Vertex admin with new user friendly GUI.
2. New full page scroll options.
3. Scroll Reveal updated to latest version of 2.3.0.
4. Off canvas menu update to output Joomla menu classes.
5. Updated compression files to work with https.
6. New floating menu option for tablet/mobile layout.
7. Added calls in index.php that identify if a particular row is using a custom background or not to stylize those kinds of rows differently.

I tried to update via Method 1 and didn't have any luck so I'm going to attempt using Method 2 tomorrow and see if I can finally put a stake in the coffin. I posted the above material for any others experiencing this issue. Hope this helps me and helps you.

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Re: My Menus Have Disappeared After Recent Update

Post by cmacfee » Thu Jan 18, 2018 10:49 pm

Ok the latest update is this WORKED for me!!!

If you take the Vertex Patch, extract the files from the zip file, replace the files located in your root - Template/prestige_academy/Overwrite files here *Note please make sure you backup this directory prior to overwriting the files*

Hope this helps. Thanks for your time and help sozzled


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