Adding code within the <head> tag

malloryw · Post by **malloryw** » Mon Mar 04, 2019 11:22 pm

I'm adding a live chat feature to my website and I'm supposed to add a piece of code within the <head></head> tag of my website to make the chat live on the site. However, when I paste the code within, the chat widget does not show on my site (after clearing the cache, etc.). I'm editing the index.php file of my installed template. Is there a specific place within the head tag that I am meant to place code that I'm adding?

Thanks for your help!

sozzled · Post by **sozzled** » Mon Mar 04, 2019 11:27 pm

malloryw wrote: ↑
Mon Mar 04, 2019 11:22 pm
Is there a specific place within the head tag that I am meant to place code that I'm adding?

The answer may depend on what template you are using. Perhaps you might tell us what template you are using with your J! website?

Some templates do not need you to modify the index.php file in order to add additional "code" for things like "adding a chat" to a website. As a general rule, it is not advisable to modify the index.php file.

malloryw · Post by **malloryw** » Mon Mar 04, 2019 11:37 pm

Sure, I am using the Prixomo Default template. My first step was to add custom code via their template editor. There's an option to add custom code before the </head> tag. When I did this, the chat widget did not appear. So I removed the code I had added, and added it to the index.php file instead. This also did not work as far as the chat widget appearing on the site.

sozzled · Post by **sozzled** » Mon Mar 04, 2019 11:57 pm

Remember that there are hundreds of thousands of J! templates that people can choose from, I don't know anything about the template you have described. I'm guessing that the template was designed by Themeforest. You may want to ask the developers of that template if they are aware of this matter and if they have any advice for you.

Again, as a general rule, it is not a good idea to modify the template's index.php file. Further, I don't know much about "adding a chat" to a J! website by adding some "code" to the template. Perhaps this "chat" feature cannot be added to your website that way? Maybe you can tell us what this "chat" feature is and where you read about adding it to a J! website by adding some "code" in the <head>...</head> section?

malloryw · Post by **malloryw** » Tue Mar 05, 2019 12:08 am

I understand. I would like to avoid modifying the index.php file as well. The template is no longer available on the Themeforest website and as such, I've been unable to find any documentation about it. The chat feature was developed by a company called Verity. It was from their developers that I was told to add the embed code to the <head> section.

sozzled · Post by **sozzled** » Tue Mar 05, 2019 12:29 am

Sorry, I don't know of any chat software from Verity for Joomla. Verity chat may not work with Joomla.

annahersh · Post by **annahersh** » Tue Mar 05, 2019 2:50 am

Place the code in a custom module. Switch to source code view and paste the code then assign to a position. That way you won't need to alter the template's index.php

Webdongle · Post by **Webdongle** » Tue Mar 05, 2019 9:20 am

Some Live Chats are not Joomla extensions and require code to be placed in the head tag to fetch the script then code placed in the site to let it display. Is your Live Chat a Joomla extension ? If yes then which one if not then use one.

malloryw · Post by **malloryw** » Tue Mar 05, 2019 5:18 pm

It is not a Joomla extension. I'm in contact with the developers of the chat feature to see if they are able to help at all. I thought that there was something I was doing wrong as far as pasting the code into the head tag, but perhaps you're right and it is not compatible with Joomla.

Webdongle · Post by **Webdongle** » Tue Mar 05, 2019 7:49 pm

If it has to go in the head tag look in the index.php of the Template.

Or see https://extensions.joomla.org/extension ... rfilters=1

creativesights · Post by **creativesights** » Tue Mar 05, 2019 8:36 pm

Big fan of regular labs Sourcerer for this. - https://www.regularlabs.com/forum/sourc ... ro-version

malloryw · Post by **malloryw** » Tue Mar 26, 2019 7:39 pm

Thank you all for your help. After speaking with the developers, we found CSS conflicts that were preventing the chat widget from showing up on the site.

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