500 Error in Vina Royal II template on 3.9.20

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lhiswebteam
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500 Error in Vina Royal II template on 3.9.20

Post by lhiswebteam » Fri Aug 07, 2020 2:48 pm

Hi,

I have a site which has been erroring for some time. The previous version was 3.9.17 I think, and I upgraded the site thinking it would fix the issue.

My issue relates to the following:

viewtopic.php?t=956021
https://www.joomdev.com/forum/jd-dallas ... -directory

The homepage loads fine, but many of the links don't load, giving a 500 error. Enabling debugging gave this error message:
Fatal error: require_once(): Failed opening required '/var/www/joomla/www.mywebsite.com/libraries/joomla/docu ... r/head.php' (include_path='.:/opt/remi/php72/root/usr/share/pear:/opt/remi/php72/root/usr/share/php:/usr/share/pear:/usr/share/php') in /var/www/joomla/www.mywebsite.com/templates/vina_royal_ii/error.php on line 27
I went into my templates error.php and followed the advice from those other links, but still no luck. When I replace the line in question, with:

Code: Select all

$header_contents = '';
if(!class_exists('JDocumentRendererHead')) {
  $head = JPATH_LIBRARIES . '/joomla/document/html/renderer/head.php';
  if(file_exists($head)) {
    require_once($head);
  }
}
I get the following:

https://imgur.com/a/vTDpufw

Any tips would be appreciated, Thanks
Last edited by toivo on Fri Aug 07, 2020 11:11 pm, edited 1 time in total.
Reason: mod note: moved from 3.x General Questions, retitled

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ribo
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Re: Error on 3.9.20

Post by ribo » Fri Aug 07, 2020 8:24 pm

Please post fpa results here. https://forumpostassistant.github.io/docs/ Your issue seems that related with an error of a third party extension that you use in these pages.
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lhiswebteam
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Re: 500 Error in Vina Royal II template on 3.9.20

Post by lhiswebteam » Mon Aug 10, 2020 8:32 am

Hi,

See my FPA results here:

Thanks,

Forum Post Assistant (v1.6.1) : 10-Aug-2020 wrote:
Last PHP Error(s) Reported :: wrote:[10-Aug-2020 08:15:18 UTC] PHP Notice: Undefined index: HTTP_ACCEPT_ENCODING in /var/www/joomla/www.mywebsite.co.uk/fpa-en.php on line 67
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.9.20-Stable (Amani) 14-July-2020
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (444) |
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: true | .htaccess/web.config: No (ReWrite Enabled but no .htaccess?) | GZip: true | Cache: false | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: false | LiveSite: | Session lifetime: 30 | Session handler: database | Shared sessions: false | SSL: 0 | Error Reporting: none | Site Debug: false | Language Debug: false | Default Access: 1 | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.9.20: Yes | Database Supports J! 3.9.20: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 3.10.0-957.10.1.el7.x86_64 | Technology: x86_64 | Web Server: nginx/1.14.2 | Encoding: | System TMP Writable: Yes | Free Disk Space : 3014.31 GiB |

PHP Configuration :: Version: 7.2.23 | PHP API: fpm-fcgi | Session Path Writable: Yes | Display Errors: 0 | Error Reporting: 22527 | Log Errors To: /var/log/php-fpm/joomla7202-error.log | Last Known Error: 10th August 2020 08:16:59. | Register Globals: | Magic Quotes: | Safe Mode: | Allow url fopen: 1 | Open Base: | Uploads: 1 | Max. Upload Size: 20M | Max. POST Size: 20M | Max. Input Time: 60 | Max. Execution Time: 30 | Memory Limit: 128M

Database Configuration :: Version: 5.7.25-28 (Client:mysqlnd 5.0.12-dev - 20150407 - $Id: 3591daad22de08524295e1bd073aceeff11e6579 $) | Database Size: 51.90 MiB | #of Tables with config prefix:  123 | #of other Tables:  0 | User Privileges : GRANT ALL
Detailed Environment :: wrote:PHP Extensions :: Core (7.2.23) | date (7.2.23) | libxml (7.2.23) | openssl (7.2.23) | pcre (7.2.23) | zlib (7.2.23) | filter (7.2.23) | hash (1.0) | Reflection (7.2.23) | SPL (7.2.23) | session (7.2.23) | standard (7.2.23) | cgi-fcgi () | bz2 (7.2.23) | calendar (7.2.23) | ctype (7.2.23) | curl (7.2.23) | dom (20031129) | mbstring (7.2.23) | fileinfo (1.0.5) | ftp (7.2.23) | gd (7.2.23) | gettext (7.2.23) | iconv (7.2.23) | imap (7.2.23) | intl (1.1.0) | json (1.6.0) | ldap (7.2.23) | exif (7.2.23) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: 3591daad22de08524295e1bd073aceeff11e6579 $) | PDO (7.2.23) | pgsql (7.2.23) | Phar (2.0.2) | posix (7.2.23) | shmop (7.2.23) | SimpleXML (7.2.23) | soap (7.2.23) | sockets (7.2.23) | sqlite3 (7.2.23) | sysvmsg (7.2.23) | sysvsem (7.2.23) | sysvshm (7.2.23) | tokenizer (7.2.23) | xml (7.2.23) | xmlwriter (7.2.23) | xsl (7.2.23) | mcrypt (1.0.2) | mysqli (7.2.23) | pdo_mysql (7.2.23) | pdo_pgsql (7.2.23) | pdo_sqlite (7.2.23) | wddx (7.2.23) | xmlreader (7.2.23) | zip (1.15.5) | Zend Engine (3.2.0) |
Potential Missing Extensions ::

Switch User Environment :: PHP CGI: No | Server SU: No | PHP SU: No | Potential Ownership Issues: Maybe
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (---) |

Elevated Permissions (First 10) ::
Database Information :: wrote:Database statistics :: Uptime: 10883201 | Threads: 1 | Questions: 274716212 | Slow queries: 0 | Opens: 47506674 | Flush tables: 1 | Open tables: 2000 | Queries per second avg: 25.242 |
Extensions Discovered :: wrote:Components :: Site ::
Core :: com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
3rd Party:: WF_SEARCHREPLACE_TITLE (2.5.31) ? | WF_NONBREAKING_TITLE (2.5.31) ? | WF_SPELLCHECKER_TITLE (2.5.31) ? | WF_PRINT_TITLE (2.5.31) ? | WF_LISTS_TITLE (2.5.31) ? | WF_VISUALCHARS_TITLE (2.5.31) ? | WF_KITCHENSINK_TITLE (2.5.31) ? | WF_LINK_TITLE (2.5.31) ? | WF_TEXTCASE_TITLE (2.5.31) ? | WF_INLINEPOPUPS_TITLE (2.5.31) ? | WF_AUTOSAVE_TITLE (2.5.31) ? | WF_XHTMLXTRAS_TITLE (2.5.31) ? | WF_CLEANUP_TITLE (2.5.31) ? | WF_PREVIEW_TITLE (2.5.31) ? | WF_HR_TITLE (2.5.31) ? | WF_CONTEXTMENU_TITLE (2.5.31) ? | WF_SOURCE_TITLE (2.5.31) ? | WF_FONTSIZESELECT_TITLE (2.5.31) ? | WF_BROWSER_TITLE (2.5.31) ? | WF_VISUALBLOCKS_TITLE (2.5.31) ? | WF_ARTICLE_TITLE (2.5.31) ? | WF_STYLE_TITLE (2.5.31) ? | WF_DIRECTIONALITY_TITLE (2.5.31) ? | WF_LAYER_TITLE (2.5.31) ? | WF_FONTSELECT_TITLE (2.5.31) ? | WF_CLIPBOARD_TITLE (2.5.31) ? | WF_FONTCOLOR_TITLE (2.5.31) ? | WF_STYLESELECT_TITLE (2.5.31) ? | WF_FULLSCREEN_TITLE (2.5.31) ? | WF_CHARMAP_TITLE (2.5.31) ? | WF_IMGMANAGER_TITLE (2.5.31) ? | WF_FORMATSELECT_TITLE (2.5.31) ? | WF_MEDIA_TITLE (2.5.31) ? | WF_TABLE_TITLE (2.5.31) ? | WF_ANCHOR_TITLE (2.5.31) ? | WF_POPUPS_JCEMEDIABOX_TITLE (2.5.31) ? | WF_POPUPS_WINDOW_TITLE (2.5.31) ? | WF_LINK_SEARCH_TITLE (2.5.31) ? | WF_FILESYSTEM_JOOMLA_TITLE (2.5.31) ? | WF_MEDIAPLAYER_JCEPLAYER_TITLE (2.5.31) ? | WF_LINKS_JOOMLALINKS_TITLE (2.5.31) ? | WF_AGGREGATOR_VIMEO_TITLE (2.5.31) ? | WF_AGGREGATOR_VINE_TITLE (2.5.31) ? | WF_AGGREGATOR_DAILYMOTION_TITLE (2.5.31) ? | WF_AGGREGATOR_[youtube]_TITLE (2.5.31) ? |

Components :: Admin ::
Core :: com_templates (3.0.0) 1 | com_checkin (3.0.0) 1 | com_banners (3.0.0) 1 | com_cpanel (3.0.0) 1 | com_languages (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_admin (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | com_redirect (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_plugins (3.0.0) 1 | com_ajax (3.2.0) 1 | com_installer (3.0.0) 1 | com_tags (3.1.0) 1 | com_menus (3.0.0) 1 | com_content (3.0.0) 1 | com_users (3.0.0) 1 | com_categories (3.0.0) 1 | com_weblinks (3.7.0) 1 | com_config (3.0.0) 1 | com_modules (3.0.0) 1 | com_postinstall (3.2.0) 1 | com_media (3.0.0) 1 | com_search (3.0.0) 1 | com_cache (3.0.0) 1 | com_messages (3.0.0) 1 | com_login (3.0.0) 1 | com_finder (3.0.0) 1 | com_privacy (3.9.0) 1 | com_associations (3.7.0) 1 | com_actionlogs (3.9.0) 1 | com_fields (3.7.0) 1 |
3rd Party:: Akeeba (7.2.2) 1 | com_jumi (3.0.3) 1 | Jumi (3.0.1) 1 | System - Jumi (3.0.4) 1 | System - Jumi Router (2.0.6) 1 | com_rsform (2.3.16) 1 | JCE (2.5.31) 1 | COM_K2 (2.10.3) 1 | JMap (4.2) 1 |

Modules :: Site ::
Core :: mod_languages (3.5.0) 1 | mod_articles_categories (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_articles_news (3.0.0) 1 | mod_whosonline (3.0.0) 1 | mod_finder (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_wrapper (3.0.0) 1 | mod_articles_archive (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_users_latest (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_footer (3.0.0) 1 | mod_weblinks (3.7.0) 1 | mod_search (3.0.0) 1 | mod_tags_similar (3.1.0) 1 | mod_articles_latest (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_login (3.0.0) 1 |
3rd Party:: K2 Content (2.10.3) 1 | Vina Jssor Image Slider (1.3.0) 1 | Ultimate Feed Display (1.3.59) 1 | K2 User (2.10.3) 1 | Vina Awesome Image Slider (1.1.0) 1 | JSitemap module (4.2) 1 | Jumi (3.0.1) 1 | K2 Comments (2.10.3) 1 | Vina Nivo Image Slider (1.0.0) 1 | Vina Item Scroller for K2 (1.0.0) 1 | MultiTrans (3.0.2) 1 | Vina Item Accordion for K2 (1.0.0) 1 | K2 Tools (2.10.3) 1 | K2 Users (2.10.3) 1 | Vina Article Accordion (1.1) 1 | Vina Vertical News Ticker (1.0.0) 1 | mod_qlform (9.3.1) 1 |

Modules :: Admin ::
Core :: mod_logged (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_version (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_latest (3.0.0) 1 | mod_status (3.0.0) 1 | mod_login (3.0.0) 1 | mod_stats_admin (3.0.0) 1 | mod_title (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_sampledata (3.8.0) 1 | mod_latestactions (3.9.0) 1 | mod_privacy_dashboard (3.9.0) 1 |
3rd Party:: JSitemap Quickicons (4.2) 1 | K2 Quick Icons (admin) (2.10.3) 1 | K2 Stats (admin) (2.10.3) 1 |

Libraries ::
Core ::
3rd Party:: file_fof30 (3.6.2) ? |

Plugins ::
Core :: plg_captcha_recaptcha (3.4.0) 1 | plg_captcha_recaptcha_invisible (3.8) 0 | plg_content_emailcloak (3.0.0) 1 | plg_content_geshi (3.0.0) 0 | plg_content_joomla (3.0.0) 1 | plg_content_vote (3.0.0) 1 | plg_content_finder (3.0.0) 0 | plg_content_loadmodule (3.0.0) 1 | plg_content_pagenavigation (3.0.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_content_confirmconsent (3.9.0) 0 | plg_content_fields (3.7.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_installer_webinstaller (2.1.2) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | plg_twofactorauth_totp (3.2.0) 0 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_quickicon_privacycheck (3.9.0) 1 | plg_finder_content (3.0.0) 1 | plg_finder_weblinks (3.7.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_categories (3.0.0) 1 | plg_search_content (3.0.0) 1 | plg_search_weblinks (3.7.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_tags (3.0.0) 0 | plg_search_newsfeeds (3.0.0) 1 | plg_search_categories (3.0.0) 1 | plg_user_profile (3.0.0) 0 | plg_user_joomla (3.0.0) 1 | plg_user_contactcreator (3.0.0) 0 | plg_user_terms (3.9.0) 0 | plg_extension_joomla (3.0.0) 1 | plg_system_p3p (3.0.0) 1 | plg_system_log (3.0.0) 1 | plg_system_updatenotification (3.5.0) 0 | plg_system_highlight (3.0.0) 1 | plg_system_stats (3.5.0) 1 | plg_system_sef (3.0.0) 1 | plg_system_languagefilter (3.0.0) 0 | plg_system_debug (3.0.0) 1 | plg_system_languagecode (3.0.0) 0 | plg_system_redirect (3.0.0) 1 | plg_system_remember (3.0.0) 0 | plg_system_cache (3.0.0) 0 | plg_system_logout (3.0.0) 1 | plg_system_weblinks (3.7.0) 0 | plg_system_privacyconsent (3.9.0) 0 | plg_system_logrotation (3.9.0) 1 | PLG_SYSTEM_ACTIONLOGS (3.9.0) 0 | plg_system_fields (3.7.0) 1 | plg_system_sessiongc (3.8.6) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_readmore (3.0.0) 0 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 0 | plg_editors-xtd_module (3.5.0) 1 | plg_editors-xtd_weblink (3.7.0) 0 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_authentication_joomla (3.0.0) 1 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_cookie (3.0.0) 1 | plg_authentication_ldap (3.0.0) 0 | PLG_ACTIONLOG_JOOMLA (3.9.0) 1 | plg_privacy_user (3.9.0) 1 | plg_privacy_message (3.9.0) 1 | plg_privacy_actionlogs (3.9.0) 1 | plg_privacy_content (3.9.0) 1 | plg_privacy_consents (3.9.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_repeatable (3.9.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_editor (3.7.0) 1 |
3rd Party:: plg_content_jce (2.5.31) 1 | Content - JSitemap Pingomatic (4.2) 1 | Josetta - K2 Categories (2.6.9) 1 | Josetta - K2 Items (2.6.9) 1 | plg_installer_jce (2.5.31) 1 | plg_installer_rsform (1.0.0) 1 | plg_quickicon_akeebabackup (7.2.2) 1 | plg_quickicon_jcefilebrowser (2.5.31) 1 | plg_finder_k2 (2.10.3) 0 | Search - K2 (2.10.3) 1 | User - K2 (2.10.3) 1 | plg_editors_codemirror (5.52.2) 1 | plg_editors_tinymce (4.5.11) 1 | plg_editors_jce (2.5.31) 1 | plg_system_jce (2.5.31) 1 | System - K2 (2.10.3) 1 | System - JSitemap utilities (4.2) 1 | System - Helix Framework (2.2) 1 | System - Jumi Router (2.0.6) 1 | System - Jumi (3.0.4) 1 | PLG_SYSTEM_BACKUPONUPDATE (7.2.2) 1 | PLG_SYSTEM_AKEEBAUPDATECHECK (7.2.2) 0 | System - RSForm! Pro Delete Submiss (1.0.0) ? | Helix V2 Shortcode Generator (1.2) 0 | PLG_ACTIONLOG_AKEEBABACKUP (7.2.2) 0 |
Templates Discovered :: wrote:Templates :: Site :: Vina_Royal_II (1.3) 1 | protostar (1.0) 1 | beez3 (3.1.0) 1 | Vina_Medical_II (1.3) 1 |
Templates :: Admin :: hathor (3.0.0) 1 | isis (1.0) 1 |

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Re: 500 Error in Vina Royal II template on 3.9.20

Post by ribo » Mon Aug 10, 2020 4:52 pm

Check with protostar. If you have not any error with this template then you must contact with creator of Vina Royal II to update their template. As i saw their Last update is on: October 28, 2015.
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Re: 500 Error in Vina Royal II template on 3.9.20

Post by lhiswebteam » Tue Aug 11, 2020 10:34 am

Thanks I will check. Nothing obvious from the FPA then? I would have thought the usual fix with regards to errors.php would have worked, but didn't in my case.

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Re: 500 Error in Vina Royal II template on 3.9.20

Post by ribo » Tue Aug 11, 2020 11:27 am

Please you must update all your third party extensions like jce wants. Check the versions you have and their last versions. But i am not sure if these are related with your issue
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Re: 500 Error in Vina Royal II template on 3.9.20

Post by sozzled » Tue Aug 11, 2020 9:33 pm

lhiswebteam wrote:
Mon Aug 10, 2020 8:32 am
Forum Post Assistant (v1.6.1) : 10-Aug-2020 wrote: ... .htaccess/web.config: No (ReWrite Enabled but no .htaccess?) ...
There's the problem.

Configuring ReWrite Enabled for J! when you haven't enabled Rewite (either explicitly in the .htaccess file or implicitly with some other server setting) will cause HTTP 500 server errors. See documentation here: https://docs.joomla.org/Enabling_Search ... (SEF)_URLs
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Re: 500 Error in Vina Royal II template on 3.9.20

Post by ribo » Tue Aug 11, 2020 10:24 pm

sozzled wrote:
Tue Aug 11, 2020 9:33 pm
lhiswebteam wrote:
Mon Aug 10, 2020 8:32 am
Forum Post Assistant (v1.6.1) : 10-Aug-2020 wrote: ... .htaccess/web.config: No (ReWrite Enabled but no .htaccess?) ...
There's the problem.

Configuring ReWrite Enabled for J! when you haven't enabled Rewite (either explicitly in the .htaccess file or implicitly with some other server setting) will cause HTTP 500 server errors. See documentation here: https://docs.joomla.org/Enabling_Search ... (SEF)_URLs
ReWrite Enabled but no .htaccess
This doesnt means that this will give 500 error
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Re: 500 Error in Vina Royal II template on 3.9.20

Post by ribo » Tue Aug 11, 2020 10:27 pm

No .htaccess will give 404 if he will enable rewrite in joomla config
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Re: 500 Error in Vina Royal II template on 3.9.20

Post by sozzled » Tue Aug 11, 2020 10:46 pm

In my experience, no Rewrite On directive will give HTTP 500.
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Re: 500 Error in Vina Royal II template on 3.9.20

Post by mandville » Tue Aug 11, 2020 10:48 pm

i dont think helix 2.2 works with php 7
etc outdated extensions
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Re: 500 Error in Vina Royal II template on 3.9.20

Post by lhiswebteam » Wed Aug 12, 2020 9:05 am

Thanks for the replies, I will try and work my way through each potential solution in order to fix this.

I did notice that as per the instructions in: https://docs.joomla.org/Enabling_Search ... EF%29_URLs

I am already using the relevent code in my nginx file for Search Engine Friendly URLs.

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sozzled
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Re: 500 Error in Vina Royal II template on 3.9.20

Post by sozzled » Wed Aug 12, 2020 9:16 am

There is an easy way to prove if there's a problem with your nginx.conf

1) Go to Global Configuration » Site » SEO Settings » Use URL Rewriting = No.

2) Rename the file nginx.conf to nginx.conf-old

Do you still get those HTTP 500 errors on your website?
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Re: 500 Error in Vina Royal II template on 3.9.20

Post by lhiswebteam » Wed Aug 12, 2020 9:51 am

sozzled wrote:
Wed Aug 12, 2020 9:16 am
There is an easy way to prove if there's a problem with your nginx.conf

1) Go to Global Configuration » Site » SEO Settings » Use URL Rewriting = No.

2) Rename the file nginx.conf to nginx.conf-old

Do you still get those HTTP 500 errors on your website?

I tried those steps, and still get the errors (not on the home page but on most other pages on the site). I do have other Joomla sites running on the same server which seem to work. I will try and find a site that uses the same template as this faulty site, and then run the PFA and see what results that brings.

Thanks

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Re: 500 Error in Vina Royal II template on 3.9.20

Post by lhiswebteam » Wed Aug 12, 2020 2:32 pm

So I run the FPA on another Joomla site, same Joomla version (3.9.20) as the faulty site. Everything is running fine on this site, it seems to use all the plugsins as the previous site etc. No 500 errors.
Forum Post Assistant (v1.6.1) : 12-Aug-2020 wrote:
Last PHP Error(s) Reported :: wrote:[12-Aug-2020 14:30:02 UTC] PHP Notice: Undefined index: HTTP_ACCEPT_ENCODING in /var/www/joomla/www.mysecondwebsite.com/fpa-en.php on line 67
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.9.20-Stable (Amani) 14-July-2020
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (444) |
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: true | .htaccess/web.config: No (ReWrite Enabled but no .htaccess?) | GZip: true | Cache: false | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: false | LiveSite: | Session lifetime: 30 | Session handler: database | Shared sessions: false | SSL: 0 | Error Reporting: none | Site Debug: false | Language Debug: false | Default Access: 1 | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.9.20: Yes | Database Supports J! 3.9.20: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 3.10.0-957.10.1.el7.x86_64 | Technology: x86_64 | Web Server: nginx/1.14.2 | Encoding: | System TMP Writable: Yes | Free Disk Space : 3006.92 GiB |

PHP Configuration :: Version: 7.2.23 | PHP API: fpm-fcgi | Session Path Writable: Yes | Display Errors: 0 | Error Reporting: 22527 | Log Errors To: /var/log/php-fpm/joomla7202-error.log | Last Known Error: 12th August 2020 14:30:12. | Register Globals: | Magic Quotes: | Safe Mode: | Allow url fopen: 1 | Open Base: | Uploads: 1 | Max. Upload Size: 20M | Max. POST Size: 20M | Max. Input Time: 60 | Max. Execution Time: 30 | Memory Limit: 128M

Database Configuration :: Version: 5.7.25-28 (Client:mysqlnd 5.0.12-dev - 20150407 - $Id: 3591daad22de08524295e1bd073aceeff11e6579 $) | Database Size: 32.41 MiB | #of Tables with config prefix:  123 | #of other Tables:  0 | User Privileges : GRANT ALL
Detailed Environment :: wrote:PHP Extensions :: Core (7.2.23) | date (7.2.23) | libxml (7.2.23) | openssl (7.2.23) | pcre (7.2.23) | zlib (7.2.23) | filter (7.2.23) | hash (1.0) | Reflection (7.2.23) | SPL (7.2.23) | session (7.2.23) | standard (7.2.23) | cgi-fcgi () | bz2 (7.2.23) | calendar (7.2.23) | ctype (7.2.23) | curl (7.2.23) | dom (20031129) | mbstring (7.2.23) | fileinfo (1.0.5) | ftp (7.2.23) | gd (7.2.23) | gettext (7.2.23) | iconv (7.2.23) | imap (7.2.23) | intl (1.1.0) | json (1.6.0) | ldap (7.2.23) | exif (7.2.23) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: 3591daad22de08524295e1bd073aceeff11e6579 $) | PDO (7.2.23) | pgsql (7.2.23) | Phar (2.0.2) | posix (7.2.23) | shmop (7.2.23) | SimpleXML (7.2.23) | soap (7.2.23) | sockets (7.2.23) | sqlite3 (7.2.23) | sysvmsg (7.2.23) | sysvsem (7.2.23) | sysvshm (7.2.23) | tokenizer (7.2.23) | xml (7.2.23) | xmlwriter (7.2.23) | xsl (7.2.23) | mcrypt (1.0.2) | mysqli (7.2.23) | pdo_mysql (7.2.23) | pdo_pgsql (7.2.23) | pdo_sqlite (7.2.23) | wddx (7.2.23) | xmlreader (7.2.23) | zip (1.15.5) | Zend Engine (3.2.0) |
Potential Missing Extensions ::

Switch User Environment :: PHP CGI: No | Server SU: No | PHP SU: No | Potential Ownership Issues: Maybe
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (---) |

Elevated Permissions (First 10) ::
Database Information :: wrote:Database statistics :: Uptime: 11078394 | Threads: 1 | Questions: 277399754 | Slow queries: 0 | Opens: 48552774 | Flush tables: 1 | Open tables: 2000 | Queries per second avg: 25.039 |
Extensions Discovered :: wrote:Components :: Site ::
Core :: com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
3rd Party:: WF_SEARCHREPLACE_TITLE (2.5.31) ? | WF_NONBREAKING_TITLE (2.5.31) ? | WF_SPELLCHECKER_TITLE (2.5.31) ? | WF_PRINT_TITLE (2.5.31) ? | WF_LISTS_TITLE (2.5.31) ? | WF_VISUALCHARS_TITLE (2.5.31) ? | WF_KITCHENSINK_TITLE (2.5.31) ? | WF_LINK_TITLE (2.5.31) ? | WF_TEXTCASE_TITLE (2.5.31) ? | WF_INLINEPOPUPS_TITLE (2.5.31) ? | WF_AUTOSAVE_TITLE (2.5.31) ? | WF_XHTMLXTRAS_TITLE (2.5.31) ? | WF_CLEANUP_TITLE (2.5.31) ? | WF_PREVIEW_TITLE (2.5.31) ? | WF_HR_TITLE (2.5.31) ? | WF_CONTEXTMENU_TITLE (2.5.31) ? | WF_SOURCE_TITLE (2.5.31) ? | WF_FONTSIZESELECT_TITLE (2.5.31) ? | WF_BROWSER_TITLE (2.5.31) ? | WF_VISUALBLOCKS_TITLE (2.5.31) ? | WF_ARTICLE_TITLE (2.5.31) ? | WF_STYLE_TITLE (2.5.31) ? | WF_DIRECTIONALITY_TITLE (2.5.31) ? | WF_LAYER_TITLE (2.5.31) ? | WF_FONTSELECT_TITLE (2.5.31) ? | WF_CLIPBOARD_TITLE (2.5.31) ? | WF_FONTCOLOR_TITLE (2.5.31) ? | WF_STYLESELECT_TITLE (2.5.31) ? | WF_FULLSCREEN_TITLE (2.5.31) ? | WF_CHARMAP_TITLE (2.5.31) ? | WF_IMGMANAGER_TITLE (2.5.31) ? | WF_FORMATSELECT_TITLE (2.5.31) ? | WF_MEDIA_TITLE (2.5.31) ? | WF_TABLE_TITLE (2.5.31) ? | WF_ANCHOR_TITLE (2.5.31) ? | WF_POPUPS_JCEMEDIABOX_TITLE (2.5.31) ? | WF_POPUPS_WINDOW_TITLE (2.5.31) ? | WF_LINK_SEARCH_TITLE (2.5.31) ? | WF_FILESYSTEM_JOOMLA_TITLE (2.5.31) ? | WF_MEDIAPLAYER_JCEPLAYER_TITLE (2.5.31) ? | WF_LINKS_JOOMLALINKS_TITLE (2.5.31) ? | WF_AGGREGATOR_VIMEO_TITLE (2.5.31) ? | WF_AGGREGATOR_VINE_TITLE (2.5.31) ? | WF_AGGREGATOR_DAILYMOTION_TITLE (2.5.31) ? | WF_AGGREGATOR_[youtube]_TITLE (2.5.31) ? |

Components :: Admin ::
Core :: com_templates (3.0.0) 1 | com_checkin (3.0.0) 1 | com_banners (3.0.0) 1 | com_cpanel (3.0.0) 1 | com_languages (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_admin (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | com_redirect (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_plugins (3.0.0) 1 | com_ajax (3.2.0) 1 | com_installer (3.0.0) 1 | com_tags (3.1.0) 1 | com_menus (3.0.0) 1 | com_content (3.0.0) 1 | com_users (3.0.0) 1 | com_categories (3.0.0) 1 | com_weblinks (3.7.0) 1 | com_config (3.0.0) 1 | com_modules (3.0.0) 1 | com_postinstall (3.2.0) 1 | com_media (3.0.0) 1 | com_search (3.0.0) 1 | com_cache (3.0.0) 1 | com_messages (3.0.0) 1 | com_login (3.0.0) 1 | com_finder (3.0.0) 1 | com_privacy (3.9.0) ? | com_associations (3.7.0) ? | com_actionlogs (3.9.0) ? | com_fields (3.7.0) ? |
3rd Party:: Akeeba (6.6.1) 1 | com_jumi (3.0.3) 1 | Jumi (3.0.1) 1 | System - Jumi (3.0.4) 1 | System - Jumi Router (2.0.6) 1 | com_rsform (2.2.9) 1 | WATCHFULLI (1.12.1) 1 | JCE (2.5.31) 1 | COM_K2 (2.10.1) 1 | JMap (4.2) 1 |

Modules :: Site ::
Core :: mod_languages (3.5.0) 1 | mod_articles_categories (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_articles_news (3.0.0) 1 | mod_whosonline (3.0.0) 1 | mod_finder (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_wrapper (3.0.0) 1 | mod_articles_archive (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_users_latest (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_footer (3.0.0) 1 | mod_weblinks (3.7.0) 1 | mod_search (3.0.0) 1 | mod_tags_similar (3.1.0) 1 | mod_articles_latest (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_login (3.0.0) 1 |
3rd Party:: K2 Content (2.10.1) 1 | Vina Jssor Image Slider (1.3.0) 1 | Ultimate Feed Display (1.3.59) 1 | K2 User (2.10.1) 1 | Vina Awesome Image Slider (1.1.0) 1 | JSitemap module (4.2) 1 | Jumi (3.0.1) 1 | K2 Comments (2.10.1) 1 | Vina Nivo Image Slider (1.0.0) 1 | Vina Item Scroller for K2 (1.0.0) 1 | MultiTrans (3.0.2) 1 | Vina Item Accordion for K2 (1.0.0) 1 | K2 Tools (2.10.1) 1 | K2 Users (2.10.1) 1 | Vina Article Accordion (1.1) 1 | Vina Vertical News Ticker (1.0.0) 1 | mod_qlform (9.3.1) 1 |

Modules :: Admin ::
Core :: mod_logged (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_version (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_latest (3.0.0) 1 | mod_status (3.0.0) 1 | mod_login (3.0.0) 1 | mod_stats_admin (3.0.0) 1 | mod_title (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_sampledata (3.8.0) ? | mod_latestactions (3.9.0) ? | mod_privacy_dashboard (3.9.0) ? |
3rd Party:: JSitemap Quickicons (4.2) 1 | K2 Quick Icons (admin) (2.10.1) 1 | K2 Stats (admin) (2.10.1) 1 |

Libraries ::
Core ::
3rd Party:: Regular Labs Library (20.2.1812) 1 |

Plugins ::
Core :: plg_captcha_recaptcha (3.4.0) 1 | plg_captcha_recaptcha_invisible (3.8) ? | plg_content_emailcloak (3.0.0) 1 | plg_content_geshi (3.0.0) 0 | plg_content_joomla (3.0.0) 1 | plg_content_vote (3.0.0) 1 | plg_content_finder (3.0.0) 0 | plg_content_loadmodule (3.0.0) 1 | plg_content_pagenavigation (3.0.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_content_confirmconsent (3.9.0) ? | plg_content_fields (3.7.0) ? | plg_installer_packageinstaller (3.6.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_installer_webinstaller (2.0.1) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | plg_twofactorauth_totp (3.2.0) 0 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | plg_quickicon_phpversioncheck (3.7.0) ? | plg_quickicon_privacycheck (3.9.0) ? | plg_finder_content (3.0.0) 1 | plg_finder_weblinks (3.7.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_categories (3.0.0) 1 | plg_search_content (3.0.0) 1 | plg_search_weblinks (3.7.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_tags (3.0.0) 0 | plg_search_newsfeeds (3.0.0) 1 | plg_search_categories (3.0.0) 1 | plg_user_profile (3.0.0) 0 | plg_user_joomla (3.0.0) 1 | plg_user_contactcreator (3.0.0) 0 | plg_user_terms (3.9.0) ? | plg_extension_joomla (3.0.0) 1 | plg_system_p3p (3.0.0) 1 | plg_system_log (3.0.0) 1 | plg_system_updatenotification (3.5.0) 0 | plg_system_highlight (3.0.0) 1 | plg_system_stats (3.5.0) 1 | plg_system_sef (3.0.0) 1 | plg_system_languagefilter (3.0.0) 0 | plg_system_debug (3.0.0) 1 | plg_system_languagecode (3.0.0) 0 | plg_system_redirect (3.0.0) 1 | plg_system_remember (3.0.0) 0 | plg_system_cache (3.0.0) 0 | plg_system_logout (3.0.0) 1 | plg_system_weblinks (3.7.0) 0 | plg_system_privacyconsent (3.9.0) ? | plg_system_logrotation (3.9.0) ? | PLG_SYSTEM_ACTIONLOGS (3.9.0) ? | plg_system_fields (3.7.0) ? | plg_system_sessiongc (3.8.6) ? | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_readmore (3.0.0) 0 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 0 | plg_editors-xtd_module (3.5.0) 1 | plg_editors-xtd_weblink (3.7.0) 0 | plg_editors-xtd_menu (3.7.0) ? | plg_editors-xtd_fields (3.7.0) ? | plg_authentication_joomla (3.0.0) 1 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_cookie (3.0.0) 1 | plg_authentication_ldap (3.0.0) 0 | PLG_ACTIONLOG_JOOMLA (3.9.0) ? | plg_privacy_user (3.9.0) ? | plg_privacy_message (3.9.0) ? | plg_privacy_actionlogs (3.9.0) ? | plg_privacy_content (3.9.0) ? | plg_privacy_consents (3.9.0) ? | plg_fields_text (3.7.0) ? | plg_fields_usergrouplist (3.7.0) ? | plg_fields_checkboxes (3.7.0) ? | plg_fields_list (3.7.0) ? | plg_fields_user (3.7.0) ? | plg_fields_calendar (3.7.0) ? | plg_fields_textarea (3.7.0) ? | plg_fields_url (3.7.0) ? | plg_fields_imagelist (3.7.0) ? | plg_fields_color (3.7.0) ? | plg_fields_sql (3.7.0) ? | plg_fields_integer (3.7.0) ? | plg_fields_media (3.7.0) ? | plg_fields_repeatable (3.9.0) ? | plg_fields_radio (3.7.0) ? | plg_fields_editor (3.7.0) ? |
3rd Party:: plg_content_jce (2.5.31) 1 | Content - JSitemap Pingomatic (4.2) 1 | Josetta - K2 Categories (2.6.9) 1 | Josetta - K2 Items (2.6.9) 1 | plg_installer_jce (2.5.31) 1 | plg_installer_rsform (1.0.0) 1 | plg_quickicon_akeebabackup (6.6.1) 1 | plg_quickicon_jcefilebrowser (2.5.31) 1 | plg_finder_k2 (2.10.1) 0 | Search - K2 (2.10.1) 1 | User - K2 (2.10.1) 1 | plg_editors_codemirror (5.52.2) 1 | plg_editors_tinymce (4.5.11) 1 | plg_editors_jce (2.5.31) 1 | plg_system_jce (2.5.31) 1 | System - K2 (2.10.1) 1 | System - JSitemap utilities (4.2) 1 | System - Helix Framework (2.2) 1 | System - Jumi Router (2.0.6) 1 | System - Jumi (3.0.4) 1 | PLG_SYSTEM_BACKUPONUPDATE (6.6.1) 1 | PLG_SYSTEM_AKEEBAUPDATECHECK (6.6.1) 0 | PLG_SYSTEM_AKEEBAACTIONLOG (1.0) ? | System - RSForm! Pro Delete Submiss (1.0.0) ? | plg_system_regularlabs (20.2.1812) 1 | plg_system_modals (11.5.8PRO) 1 | Helix V2 Shortcode Generator (1.2) 0 | plg_editors-xtd_modals (11.5.8PRO) 1 | PLG_ACTIONLOG_AKEEBABACKUP (6.6.1) 0 |
Templates Discovered :: wrote:Templates :: Site :: Vina_Royal_II (1.3) 1 | protostar (1.0) 1 | beez3 (3.1.0) 1 | Vina_Medical_II (1.3) 1 |
Templates :: Admin :: hathor (3.0.0) 1 | isis (1.0) 1 |

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ribo
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Re: 500 Error in Vina Royal II template on 3.9.20

Post by ribo » Wed Aug 12, 2020 4:44 pm

Why dont you update your third party extensions? You can take also a back up of your faulty site and restore it in a another domain to see if there is working?
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sozzled
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Re: 500 Error in Vina Royal II template on 3.9.20

Post by sozzled » Wed Aug 12, 2020 6:10 pm

I agree with @Ribo and @mandville.

Now that I understand these HTTP 500 errors only occur on some pages (but not all of them), it does not seem logical to conclude that the errors are the result of a mis-configuration of the Nginx server. I don't know too much about Nginx servers; you probably need a subject-matter expert in that area.

It looks like the problems are caused by some outdated third-party extension. I don't know which extension(s) is/are the one(s) causing the problem, however.

@Ribo's suggestion, to take a backup of the faulty site and restore it elsewhere—on a different server—seems to be good advice to me. Good luck. :)
https://www.kuneze.com/blog
“If you think I’m wrong then say, ‘I think you’re wrong.’ If you say ‘You’re wrong!’, how do you know?” :)

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ribo
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Re: 500 Error in Vina Royal II template on 3.9.20

Post by ribo » Wed Aug 12, 2020 6:16 pm

sozzled wrote:
Wed Aug 12, 2020 6:10 pm

@Ribo's suggestion, to take a backup of the faulty site and restore it elsewhere—on a different server—seems to be good advice to me. Good luck. :)
He can try also to restore it in another domain in the same server. With this will see also if he have permission issue in the root folder. But again it s a must to update his third party extensions.
chat room spontes : http://www.spontes.com


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