Error 503 by trying to login in /administrator

Discussion regarding Joomla! 3.x security issues.

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yordan2018
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Error 503 by trying to login in /administrator

Post by yordan2018 » Thu Nov 07, 2019 1:25 pm

Hello,

Could you please help me with some advice?
The hosting compyny of the website is located in Germany and everything is working ok.
But when poject editor from India are trying to login in backend via the admin page .../administrator, they are getting Error Page 503.

I asked the host company, if they have some security filters, but they answered me, that the problem is not comming from them.

After research in internet, I understood that the .htaccess can makes a problem, but I am not sure, what exactly can be.
Do you have some idea how can I fix the issue?

I will be glad to give me some ideas.

Thank you.

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toivo
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Re: Error 503 by trying to login in /administrator

Post by toivo » Thu Nov 07, 2019 1:36 pm

Are you saying that the back end works when accessed from Germany but not from India? Does the admin in India see the login page at all or does the error occur only after a login attempt?

What makes you think that this is a security issue? Has the site been hacked?

What is the URL of this website?

Please post the results from the Forum Post Assistant (FPA) by following the instructions from https://forumpostassistant.github.io/docs/.
Toivo Talikka, Global Moderator

yordan2018
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Joined: Thu Jan 04, 2018 11:44 am

Re: Error 503 by trying to login in /administrator

Post by yordan2018 » Thu Nov 07, 2019 2:00 pm

toivo wrote:
Thu Nov 07, 2019 1:36 pm
Are you saying that the back end works when accessed from Germany but not from India? Does the admin in India see the login page at all or does the error occur only after a login attempt?

What makes you think that this is a security issue? Has the site been hacked?

What is the URL of this website?

Please post the results from the Forum Post Assistant (FPA) by following the instructions from https://forumpostassistant.github.io/docs/.

Hello toivo,

the /administrator page is visible and accessable, but by trying to login, the indian workers are getting the Error 503. Website: https://[no tiny url]/33sJn5t
Forum Post Assistant (v1.4.9 (lambrusca) : 7th November 2019 wrote:
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Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
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Configuration Options :: Offline: false | SEF: true | SEF Suffix: true | SEF ReWrite: true | .htaccess/web.config: Yes | GZip: true | Cache: false | CacheTime: 30 | CacheHandler: cachelite | CachePlatformPrefix: false | FTP Layer: false | Proxy: false | LiveSite: | Session lifetime: 59 | Session handler: none | Shared sessions: false | SSL: 2 | Error Reporting: none | Site Debug: false | Language Debug: false | Default Access: 1 | Unicode Slugs: true | dbConnection Type: mysqli | PHP Supports J! 3.9.13: Yes | Database Supports J! 3.9.13: Yes | Database Credentials Present: Yes |

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Potential Missing Extensions ::

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No
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Elevated Permissions (First 10) ::
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yordan2018
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Re: Error 503 by trying to login in /administrator

Post by yordan2018 » Thu Nov 07, 2019 2:01 pm

The website is https://metaline.com

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toivo
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Re: Error 503 by trying to login in /administrator

Post by toivo » Thu Nov 07, 2019 3:12 pm

Two issues from the FPA results:

Session Path Writable - should be Yes.

The server does not have any disk space left.

I can access https://metaline.com/administrator. Maybe the problem is at the Indian end, but get your host to fix the disk space before testing again.
Toivo Talikka, Global Moderator

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imanickam
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Re: Error 503 by trying to login in /administrator

Post by imanickam » Thu Nov 07, 2019 3:29 pm

toivo wrote:
Thu Nov 07, 2019 3:12 pm
I can access https://metaline.com/administrator. Maybe the problem is at the Indian end
I could also access the administrator page from India. The page does get displayed. See the screenshot below:
admin_login.jpg

Probably they are getting the error while trying to login.
You do not have the required permissions to view the files attached to this post.
Ilagnayeru (MIG) Manickam | இளஞாயிறு மாணிக்கம்
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yordan2018
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Re: Error 503 by trying to login in /administrator

Post by yordan2018 » Fri Nov 08, 2019 10:48 am

imanickam wrote:
Thu Nov 07, 2019 3:29 pm
toivo wrote:
Thu Nov 07, 2019 3:12 pm
I can access https://metaline.com/administrator. Maybe the problem is at the Indian end
I could also access the administrator page from India. The page does get displayed. See the screenshot below:

admin_login.jpg


Probably they are getting the error while trying to login.
Hello and thank you for your answer.
I spoke with the indean team again and they confirmed me, that while they are trying to login is downloading the "index.php" file instead of the actual login.

Do you have any ideas what can be?

Thank you.

yordan2018
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Re: Error 503 by trying to login in /administrator

Post by yordan2018 » Fri Nov 08, 2019 10:56 am

toivo wrote:
Thu Nov 07, 2019 3:12 pm
Two issues from the FPA results:

Session Path Writable - should be Yes.

The server does not have any disk space left.

I can access https://metaline.com/administrator. Maybe the problem is at the Indian end, but get your host to fix the disk space before testing again.
Hello and thank you for your answer.
Could you please tell me, if the "Session Path Writable" problem is a host issue or I can fix it via FTP?
"The server does not have any disk space left."... it's strange, because I have more than 190 GB free disc space (I see this information in my host account).

Could you please give me some advice what should I do?

Thank you.

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toivo
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Re: Error 503 by trying to login in /administrator

Post by toivo » Fri Nov 08, 2019 11:44 am

The Session Path needs to be fixed by your host.

The FPA results show that the Session Handler in Joomla is 'none', which means the filesystem. Therefore you should ask the host to check the situation with no free disk space.

The FPA results are reliable, even though I think yours is the first SunOS I have seen in the forums.
Toivo Talikka, Global Moderator

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abernyte
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Re: Error 503 by trying to login in /administrator

Post by abernyte » Fri Nov 08, 2019 11:59 am

Pedant Alert
Any SunOS after version 4.1.4 is Solaris. Still - pre 1993 is a good effort, says he who is still running a Cobalt Qube!
What we obtain too cheap, we esteem too lightly…Thomas Paine


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