Removing Tawk.to button

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tu55612b
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Removing Tawk.to button

Post by tu55612b » Fri Aug 07, 2020 6:04 am

Hello,
I cannot find in the admin anywhere the plugin or module or extension of tawk.to. Where it could be?
Last edited by toivo on Fri Aug 07, 2020 7:03 am, edited 1 time in total.
Reason: mod note: moved from 3.x General Questions

 
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AMurray
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Re: Removing Tawk.to button

Post by AMurray » Fri Aug 07, 2020 9:03 am

Looks like there's a component, and plugin. Is this the one? https://extensions.joomla.org/extension/tawk/ (or a different extension)?

Try the Extensions Manager. Search for keyword e.g. "tawk" and it should return the component and plugin (any anything else that's relevant).

To confirm these are even still installed (since you can't find them, they may not be) please use the FPA, and run the report (which will tell us exactly the extensions for Tawk.to that you have). See the red box, top of screen - Forum Post Assistant.
Regards,
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A Murray
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tu55612b
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Re: Removing Tawk.to button

Post by tu55612b » Mon Aug 10, 2020 1:30 am

Hello, thank you for your prompt replay.
Yes it is installed as when I visit the website the tawk.to windows pops up.
Yes it is the one of the link.
I have been guided from talk.to support in the Joomla admin but it is not present. So they think it has been added as simple java script directly in the html/php code. But I don't know in which file of which folder looking for.
Sorry, I could not find a red box in my Joomla admin panel.
Thank you

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sozzled
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Re: Removing Tawk.to button

Post by sozzled » Mon Aug 10, 2020 1:45 am

This is the "red box" that @AMurray referred to (see below):

Image

The Forum Post Assistant report may help us help you to locate this extension.
https://www.kuneze.com/blog
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tu55612b
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Re: Removing Tawk.to button

Post by tu55612b » Wed Aug 19, 2020 6:42 am

Forum Post Assistant (v1.6.1) : 19-Aug-2020 wrote:
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Apache Modules :: core | mod_so | mod_watchdog | http_core | mod_log_config | mod_logio | mod_version | mod_unixd | mod_access_compat | mod_alias | mod_auth_basic | mod_auth_digest | mod_authn_core | mod_authn_file | mod_authz_core | mod_authz_groupfile | mod_authz_host | mod_authz_user | mod_autoindex | mod_cgi | mod_deflate | mod_dir | mod_env | mod_expires | mod_fakessl | mod_filter | mod_geoip | mod_headers | mod_include | mod_macro | mod_mime | mpm_itk | prefork | mod_negotiation | mod_php7 | mod_proxy | mod_proxy_http | mod_remoteip | mod_reqtimeout | mod_rewrite | mod_security2 | mod_setenvif | mod_socache_shmcb | mod_status | mod_suexec | mod_unique_id | Apache |
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Core :: com_wrapper (3.0.0) 1 | com_mailto (3.0.0) 1 |
3rd Party:: com_jomcomdev (2.5.0) 1 |

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Templates Discovered :: wrote:Templates :: Site :: protostar (1.0) 1 | beez3 (3.1.0) 1 | rt_sienna (1.1.6) 1 |
Templates :: Admin :: hathor (3.0.0) 1 | isis (1.0) 1 |

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sozzled
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Re: Removing Tawk.to button

Post by sozzled » Wed Aug 19, 2020 8:09 am

Hmm ... interesting. I can't see the source of the Tawk.to button. I can see a lot of other problems but I can't see from the FPA where this Talk.to button is coming from. Sorry.
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AMurray
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Re: Removing Tawk.to button

Post by AMurray » Wed Aug 19, 2020 8:41 am

https://www.holiday-rentals-pattaya.com/ is your site, and yes I can see the tawk button bottom right. "inspect element" doesn't reveal anything particular about what plugin it is.

Having a look at the source for the home page, I can see this code:

Code: Select all

     <!--Start of Tawk.to Script-->
<script type="text/javascript">
var Tawk_API=Tawk_API||{}, Tawk_LoadStart=new Date();
(function(){
var s1=document.createElement("script"),s0=document.getElementsByTagName("script")[0];
s1.async=true;
s1.src='https://embed.tawk.to/5c4dd43fab5284048d0ef37d/default';
s1.charset='UTF-8';
s1.setAttribute('crossorigin','*');
s0.parentNode.insertBefore(s1,s0);
})();
</script>
<!--End of Tawk.to Script-->
I'm thinking it's not a plugin at all but a snippet of code, that was just copied into the code of the page, or perhaps into a custom module (which wouldn't show up in the FPA).
I can't tell if it's done with Joomla extension or just a straight copy of that code snippet from Tawk.to itself.

To me this looks like the provided code by Tawk.to from your tawk.to dashboard, and not actually a Joomla plugin.

In the code the most logical place I would start searching is the template's index.php file.
Regards,
--------------------------------------------------------------
A Murray
Help you I can, yes!. Post your question, you should. Keep it on topic you must!
Use the Forc....Forum Post Assistant my young Padawan!

tu55612b
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Re: Removing Tawk.to button

Post by tu55612b » Thu Aug 20, 2020 11:01 am

Hello, thank you for examin my post.
Yes it is in the code. But there are so many directory and subdirectory full of index.php and index.html files. I try to check a dozen (also in the template folder) but they link to other files that link to other files...

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AMurray
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Re: Removing Tawk.to button

Post by AMurray » Thu Aug 20, 2020 9:42 pm

The folders should contain either index.php or index.html not both. Joomla uses index.php, but the index.html is likey used to protect the folder, and is usually a blank HTML file so you can't browse the directory structure.

If the tawk_to code is simply their code inserted into your template file manuallyl (not via a plugin), the template's index.php (in the file path, for example. /templates/protostar/index.php) is the one that controls your site and the one you should be looking in.

I don't know why (if it is a plugin) it's not showing up in Plugins manager or the Extensions / Manage list.

There are some other ways you can investigate this; try looking through the directory structure, in the folders "plugins" (either the front-end, or the /administrator/plugins, or /system/plugins and see if there's any references in those to tawk.to, and remove those applicable folders.

In the Database itself, look in the Plugins table, and search for anything resembling tawk_to and delete the relevant tables completely.

Then, in the above mentioned index.php file, remove the tawk.to code.
Regards,
--------------------------------------------------------------
A Murray
Help you I can, yes!. Post your question, you should. Keep it on topic you must!
Use the Forc....Forum Post Assistant my young Padawan!

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Webdongle
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Re: Removing Tawk.to button

Post by Webdongle » Sun Aug 23, 2020 10:43 am

/templates/yourdefaulttemplate/index.php search for '<!--Start of Tawk.to Script-->'

Other things to note
PHP API: apache2handler ... should be cgi speak to your Host.
Folders should be 755 not 775
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein.

tu55612b
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Re: Removing Tawk.to button

Post by tu55612b » Mon Aug 24, 2020 12:42 am

:'( Hello,
checked /templates/yourdefaulttemplate/index.php, nothing

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Re: Removing Tawk.to button

Post by sozzled » Mon Aug 24, 2020 12:56 am

It's not a plugin or a module. The Tawk.to button is generated by a piece of Javascript that is added to the template. I see you're using Gantry5; check the Gantry manual and look at the template settings (it's probably something like

Templates » Styles » <your default template>

... then go to the Page Settings page and look at things like Head Properties or Atoms for "custom content" or "custom CSS/JS".

If you can't find it yourself then you may have to ask whoever created the website for you.

Has your website always been like this from the day that you created it? If your website has always had this Tawk.to feature then it may have been included as part of a quick installation/demonstration package.
https://www.kuneze.com/blog
“If you think I’m wrong then say, ‘I think you’re wrong.’ If you say ‘You’re wrong!’, how do you know?” :)

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Webdongle
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Posts: 39076
Joined: Sat Apr 05, 2008 9:58 pm

Re: Removing Tawk.to button

Post by Webdongle » Mon Aug 24, 2020 1:22 am

tu55612b wrote:
Mon Aug 24, 2020 12:42 am
:'( Hello,
checked /templates/yourdefaulttemplate/index.php, nothing
Can you copy and paste it into a text file and attach it to a post?
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein.

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sozzled
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Re: Removing Tawk.to button

Post by sozzled » Mon Aug 24, 2020 1:54 am

@Webdongle: if the website uses the Gantry [5] framework, then the index.php file contains very little. Basically the index.php file calls other PHP files to assemble the template on-the-fly. For example, this is the index.php file from one of my Gantry 5 template-powered websites:

Code: Select all

<?php
/**
 * @package   Gantry 5 Theme
 * @author    RocketTheme http://www.rockettheme.com
 * @copyright Copyright (C) 2007 - 2017 RocketTheme, LLC
 * @license   GNU/GPLv2 and later
 *
 * http://www.gnu.org/licenses/gpl-2.0.html
 */

defined('_JEXEC') or die;

// Bootstrap Gantry framework or fail gracefully (inside included file).
$gantry = include __DIR__ . '/includes/gantry.php';

/** @var \Gantry\Framework\Theme $theme */
$theme = $gantry['theme'];

// All the custom twig variables can be defined in here:
$context = array();

// Render the page.
echo $theme->render('index.html.twig', $context);
As you can see, it's 607 bytes nothing-to-see-here. Perhaps the example I've given is not the same as the OP (and we can wait to see what the OP's response is) but I think we're looking in the wrong place.

Gantry 5 uses a GUI that allows people to drag and drop or add custom code without having to know too much about PHP.
https://www.kuneze.com/blog
“If you think I’m wrong then say, ‘I think you’re wrong.’ If you say ‘You’re wrong!’, how do you know?” :)

tu55612b
Joomla! Apprentice
Joomla! Apprentice
Posts: 8
Joined: Wed May 20, 2020 4:37 am

Re: Removing Tawk.to button

Post by tu55612b » Sun Sep 20, 2020 5:01 am

Hello,
I tried to go to Templates » Styles » <your default template> >> Page Settings Head Properties and Atoms but nothing related to tawk.to button.
I did not create the website, I am trying to manage it but it is almost impossible, everything is hidden somewhere where I cannot find.
Thank you very much anyway.

 

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