Failed to extract file error when updating Quix

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vasselc
Joomla! Apprentice
Joomla! Apprentice
Posts: 6
Joined: Sat Jul 10, 2021 8:08 pm

Failed to extract file error when updating Quix

Post by vasselc » Sun Aug 01, 2021 6:36 pm

I'm a Joomla newbie; have I missed something?
Please advise!

In the Control Panel, I'm told extension updates are available.
When I View Updates, I find there is an update for Quix Free
When I select it and Update it, I get the following error:
Error
Failed to extract file: index.php_option_com_digicom_task_responses_source_authapi_release_file_pid_117_rid_697

The FPA report is as follows:
Forum Post Assistant (v1.6.2) : 1-Aug-2021 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.9.28-Stable (Amani) 6-July-2021
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Writable (600) |
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: false | .htaccess/web.config: Yes | GZip: false | Cache: false | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: N/A | LiveSite: | Session lifetime: 15 | Session handler: database | Shared sessions: false | SSL: 2 | Error Reporting: default | Site Debug: false | Language Debug: false | Default Access: 1 | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.9.28: Yes | Database Supports J! 3.9.28: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 3.10.0-962.3.2.lve1.5.24.7.el6h.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate, br | System TMP Writable: Yes | Free Disk Space : 222.18 GiB |

PHP Configuration :: Version: 7.3.29 | PHP API: cgi-fcgi | Session Path Writable: Yes | Display Errors: | Error Reporting: 22519 | Log Errors To: | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Allow url fopen: 1 | Open Base: | Uploads: 1 | Max. Upload Size: 360M | Max. POST Size: 380M | Max. Input Time: 60 | Max. Execution Time: 660 | Memory Limit: 512M

Database Configuration :: Version: 5.7.30-cll-lve (Client:mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $) | Database Size: 4.67 MiB | #of Tables with config prefix:  95 | #of other Tables:  0 | User Privileges : GRANT ALL
Detailed Environment :: wrote:PHP Extensions :: Core (7.3.29) | date (7.3.29) | libxml (7.3.29) | openssl (7.3.29) | pcre (7.3.29) | sqlite3 (7.3.29) | zlib (7.3.29) | bz2 (7.3.29) | calendar (7.3.29) | ctype (7.3.29) | curl (7.3.29) | hash (7.3.29) | filter (7.3.29) | ftp (7.3.29) | gettext (7.3.29) | gmp (7.3.29) | SPL (7.3.29) | iconv (7.3.29) | pcntl (7.3.29) | readline (7.3.29) | Reflection (7.3.29) | session (7.3.29) | standard (7.3.29) | shmop (7.3.29) | SimpleXML (7.3.29) | mbstring (7.3.29) | tokenizer (7.3.29) | xml (7.3.29) | cgi-fcgi () | apcu (5.1.14) | bcmath (7.3.29) | dba (7.3.29) | dom (20031129) | fileinfo (7.3.29) | gd (7.3.29) | geoip (1.1.1) | igbinary (3.2.1) | imagick (3.4.4) | imap (7.3.29) | intl (7.3.29) | json (1.7.0) | ldap (7.3.29) | exif (7.3.29) | memcached (3.1.5) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $) | mysqli (7.3.29) | PDO (7.3.29) | pdo_mysql (7.3.29) | OAuth (2.0.2) | odbc (7.3.29) | PDO_ODBC (7.3.29) | pdo_pgsql (7.3.29) | pdo_sqlite (7.3.29) | pdo_sqlsrv (5.6.1) | pgsql (7.3.29) | Phar (7.3.29) | snmp (7.3.29) | soap (7.3.29) | sockets (7.3.29) | sqlsrv (5.6.1) | tidy (7.3.29) | timezonedb (2020.4) | wddx (7.3.29) | xmlreader (7.3.29) | xmlrpc (7.3.29) | xmlwriter (7.3.29) | xsl (7.3.29) | zip (1.15.4) | ionCube Loader (10.4.3) | Zend OPcache (7.3.29) | Zend Engine (3.3.29) |
Potential Missing Extensions ::
Disabled Functions :: socket_create | socket_connect | show_source | enable_dl | dl | memory_limit | socket_accept | socket_bind | socket_close | socket_create_listen | socket_create_pair | socket_listen | socket_recv | socket_recvfrom | socket_select | socket_send | socket_sendto | socket_shutdown |

Switch User Environment :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Potential Ownership Issues: No
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (---) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (755) |

Elevated Permissions (First 10) ::
Database Information :: wrote:Database statistics :: Uptime: 7993256 | Threads: 15 | Questions: 6975903500 | Slow queries: 0 | Opens: 398515917 | Flush tables: 1 | Open tables: 2000 | Queries per second avg: 872.723 |
Extensions Discovered :: wrote:Components :: Site ::
Core :: com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
3rd Party::

Components :: Admin ::
Core :: com_cpanel (3.0.0) 1 | com_messages (3.0.0) 1 | com_installer (3.0.0) 1 | com_search (3.0.0) 1 | com_fields (3.7.0) 1 | com_finder (3.0.0) 1 | com_modules (3.0.0) 1 | com_actionlogs (3.9.0) 1 | com_banners (3.0.0) 1 | com_postinstall (3.2.0) 1 | com_newsfeeds (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_plugins (3.0.0) 1 | com_menus (3.0.0) 1 | com_content (3.0.0) 1 | com_users (3.0.0) 1 | com_languages (3.0.0) 1 | com_media (3.0.0) 1 | com_tags (3.1.0) 1 | com_cache (3.0.0) 1 | com_config (3.0.0) 1 | com_privacy (3.9.0) 1 | com_redirect (3.0.0) 1 | com_ajax (3.2.0) 1 | com_templates (3.0.0) 1 | com_admin (3.0.0) 1 | com_associations (3.7.0) 1 | com_checkin (3.0.0) 1 | com_login (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_categories (3.0.0) 1 |
3rd Party:: com_nge (2.2.2) 1 | COM_NGE_PACK_CORE (-) ? | System - Pagebuilder CK (2.9.0) 1 | mod_pagebuilderck (2.9.0) 1 | PLG_SEARCH_PAGEBUILDERCKSEARCH (2.9.0) 1 | plg_pagebuilderck_text_xml_name (2.9.0) 1 | plg_pagebuilderck_message_xml_name (2.10.0) 1 | plg_pagebuilderck_icon_xml_name (2.10.0) 1 | plg_pagebuilderck_audio_xml_name (2.9.0) 1 | plg_pagebuilderck_separator_xml_nam (2.10.2) ? | plg_pagebuilderck_tabs_xml_name (2.9.10) 1 | plg_pagebuilderck_video_xml_name (2.9.11) 1 | plg_pagebuilderck_image_xml_name (2.10.3) 1 | plg_pagebuilderck_icontext_xml_name (2.10.0) 1 | plg_pagebuilderck_module_xml_name (2.9.0) 1 | plg_pagebuilderck_accordion_xml_nam (2.10.0) ? | Editor - Pagebuilder CK (2.9.9) 1 | Button - Pagebuilder CK (2.9.11) 1 | com_pagebuilderck (2.11.0) 1 | com_quix (2.7.9) 1 | JoomInsights (1.0.0) ? | com_gantry5 (5.4.37) 1 |

Modules :: Site ::
Core :: mod_languages (3.5.0) 1 | mod_feed (3.0.0) 1 | mod_users_latest (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_finder (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_login (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_articles_category (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_search (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_articles_news (3.0.0) 1 | mod_tags_similar (3.1.0) 1 | mod_articles_archive (3.0.0) 1 | mod_wrapper (3.0.0) 1 | mod_whosonline (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_syndicate (3.0.0) 1 |
3rd Party:: mod_pagebuilderck (2.9.0) 1 | mod_quix (2.7.9) 1 | mod_gantry5_particle (5.4.37) 1 | mod_nge (2.2.2) 1 |

Modules :: Admin ::
Core :: mod_feed (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_version (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_logged (3.0.0) 1 | mod_stats_admin (3.0.0) 1 | mod_login (3.0.0) 1 | mod_privacy_dashboard (3.9.0) 1 | mod_sampledata (3.8.0) 1 | mod_status (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_latest (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_title (3.0.0) 1 | mod_latestactions (3.9.0) 1 |
3rd Party:: mod_quix_info (2.7.9) 1 | mod_quix_menu (2.7.9) 1 |

Libraries ::
Core ::
3rd Party::

Plugins ::
Core :: plg_authentication_ldap (3.0.0) 0 | plg_authentication_joomla (3.0.0) 1 | plg_authentication_cookie (3.0.0) 1 | plg_authentication_gmail (3.0.0) 0 | PLG_SYSTEM_ACTIONLOGS (3.9.0) 1 | plg_system_log (3.0.0) 1 | plg_system_debug (3.0.0) 1 | plg_system_privacyconsent (3.9.0) 0 | plg_system_redirect (3.0.0) 0 | plg_system_stats (3.5.0) 1 | plg_system_cache (3.0.0) 0 | plg_system_languagecode (3.0.0) 0 | plg_system_remember (3.0.0) 1 | plg_system_logout (3.0.0) 1 | plg_system_updatenotification (3.5.0) 1 | plg_system_fields (3.7.0) 1 | plg_system_highlight (3.0.0) 1 | plg_system_sef (3.0.0) 1 | plg_system_p3p (3.0.0) 0 | plg_system_sessiongc (3.8.6) 1 | plg_system_logrotation (3.9.0) 1 | plg_system_languagefilter (3.0.0) 0 | plg_extension_joomla (3.0.0) 1 | plg_search_categories (3.0.0) 1 | plg_search_tags (3.0.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_newsfeeds (3.0.0) 1 | plg_search_content (3.0.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_editors-xtd_module (3.5.0) 1 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_twofactorauth_totp (3.2.0) 0 | PLG_ACTIONLOG_JOOMLA (3.9.0) 1 | plg_captcha_recaptcha_invisible (3.8) 0 | plg_captcha_recaptcha (3.4.0) 0 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | plg_installer_webinstaller (2.1.2) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | plg_quickicon_privacycheck (3.9.0) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_user_joomla (3.0.0) 1 | plg_user_profile (3.0.0) 0 | plg_user_terms (3.9.0) 0 | plg_user_contactcreator (3.0.0) 0 | plg_privacy_actionlogs (3.9.0) 1 | plg_privacy_consents (3.9.0) 1 | plg_privacy_message (3.9.0) 1 | plg_privacy_user (3.9.0) 1 | plg_privacy_content (3.9.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_content_joomla (3.0.0) 1 | plg_content_loadmodule (3.0.0) 1 | plg_content_confirmconsent (3.9.0) 0 | plg_content_pagenavigation (3.0.0) 1 | plg_content_vote (3.0.0) 0 | plg_content_fields (3.7.0) 1 | plg_content_emailcloak (3.0.0) 1 | plg_content_finder (3.0.0) 0 | plg_fields_textarea (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_repeatable (3.9.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_finder_categories (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_content (3.0.0) 1 |
3rd Party:: System - Quix System Plugin (2.7.9) 1 | plg_system_gantry5 (5.4.37) 1 | CloudPanel (5.0) 1 | System - Pagebuilder CK (2.9.0) 1 | PLG_SYSTEM_NGE_SYSTEM (2.2.2) 1 | PLG_EXTENSION_NGE_EXTENSION (2.2.2) 1 | PLG_SEARCH_PAGEBUILDERCKSEARCH (2.9.0) 1 | Editors Button - Quix editors-xtd P (2.7.9) ? | Editor - Pagebuilder CK (2.9.9) 1 | Button - Pagebuilder CK (2.9.11) 1 | plg_quickicon_quix (2.7.9) 0 | plg_quickicon_gantry5 (5.4.37) 1 | plg_gantry5_preset (5.4.37) 0 | plg_pagebuilderck_text_xml_name (2.9.0) 1 | plg_pagebuilderck_message_xml_name (2.10.0) 1 | plg_pagebuilderck_icon_xml_name (2.10.0) 1 | plg_pagebuilderck_audio_xml_name (2.9.0) 1 | plg_pagebuilderck_separator_xml_nam (2.10.2) ? | plg_pagebuilderck_tabs_xml_name (2.9.10) 1 | plg_pagebuilderck_video_xml_name (2.9.11) 1 | plg_pagebuilderck_image_xml_name (2.10.3) 1 | plg_pagebuilderck_icontext_xml_name (2.10.0) 1 | plg_pagebuilderck_module_xml_name (2.9.0) 1 | plg_pagebuilderck_accordion_xml_nam (2.10.0) ? | plg_editors_tinymce (4.5.12) 1 | plg_editors_codemirror (5.60.0) 1 | PLG_CONTENT_NGE_CONTENT (2.2.2) 1 |
Templates Discovered :: wrote:Templates :: Site :: g5_hydrogen (5.4.37) 1 | g5_helium (5.4.37) 1 | beez3 (3.1.0) 1 | protostar (1.0) 1 |
Templates :: Admin :: hathor (3.0.0) 1 | isis (1.0) 1 |

User avatar
AMurray
Joomla! Champion
Joomla! Champion
Posts: 7064
Joined: Sat Feb 13, 2010 7:35 am
Location: Australia

Re: Failed to extract file error when updating Quix

Post by AMurray » Sun Aug 01, 2021 10:06 pm

I can't see anything wrong with your Joomla installation - nothing that might case that error.

I would suggest it's with the extension package file - maybe contact the developer of the extension, or download it and install it from the Extensions > Manage > Install menu in joomla administrator, rather than Extensions > Manage > Update.

The only other thing I can suggest is some conflict between extensions. You have Quix (a page builder for Joomla) and CK_pagebuilder.....two of the same sort of extension....?
Regards - A Murray

vasselc
Joomla! Apprentice
Joomla! Apprentice
Posts: 6
Joined: Sat Jul 10, 2021 8:08 pm

Re: Failed to extract file error when updating Quix

Post by vasselc » Mon Aug 02, 2021 7:54 am

Thanks A Murray!
I was trying out both Quix and CK, but maybe its best to try them out one at a time.
And I'll try Extensions > Manage > Install as you suggest.
If neither of these work, I'll try contacting the ThemeXpert (the developers) as you advise.
Many thanks!


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