I'm unable to install Sellacious in my CloudAccess application

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vasselc
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Joined: Sat Jul 10, 2021 8:08 pm

I'm unable to install Sellacious in my CloudAccess application

Post by vasselc » Sat Jul 10, 2021 8:40 pm

I'm unable to install Sellacious in my free CloudAccess application

Tried to install Sellacious from Web in CloudAccess

Error
An error has occurred.
0 Class 'SellaciousHelper' not found
Return to Control Panel

Restored to Default in CloudAccess
Tried to install Sellacious from Web in CloudAccess

Warning
Error connecting to the server: 404
×
Error
Invalid URL
Unable to find install package

Tried to install Sellacious from URL in CloudAccess

Error
An error has occurred.
0 Class 'SellaciousHelper' not found
Return to Control Panel

Restored to Default in CloudAccess
Tried to install Sellacious from URL in CloudAccess

Warning
Error connecting to the server: 404
×
Error
Invalid URL
Unable to find install package

Below is the web address of the source

Please confirm the installation by selecting the Install button
Extension Name: Sellacious
Install from: https://www.sellacious.com/index.php?op ... -beta3.zip

Below is the System Information
Setting Value

PHP Built On Linux lamp116.cloudaccess.net 3.10.0-962.3.2.lve1.5.24.7.el6h.x86_64 #1 SMP Mon Dec 17 12:02:35 EST 2018 x86_64
Database Type mysql
Database Version 5.7.29-cll-lve
Database Collation utf8mb4_general_ci
Database Connection Collation utf8mb4_general_ci
PHP Version 7.3.29
Web Server Apache
WebServer to PHP Interface cgi-fcgi
Joomla! Version Joomla! 3.9.28 Stable [ Amani ] 6-July-2021 15:00 GMT
Joomla! Platform Version Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36 Edg/91.0.864.64

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AMurray
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Re: I'm unable to install Sellacious in my CloudAccess application

Post by AMurray » Sat Jul 10, 2021 10:58 pm

You're using CloudAccess as your host - paid plan or Joomla's free website - https://launch.joomla.org?
Note the free site has limits on some resources such as disk space; this might be contributing to the problem.

It would be useful to obtain further system information; please use the Forum Post Assistant (see red box, top of screen) and post the report results here. https://forumpostassistant.github.io/docs/. The report will give further info about your PHP settings than what you have already provided.

Your above system info indicates "mysql" under database type, which should be mysqli. I'm not sure that has any bearing on the problem but have just noted that issue.

What version of Sellacious - JED lists 2.0.0-beta3 (Oct 2020). As that's just a test version it might be worth asking the developer if the problem is with their extension.

What method are you using to install - Install from Web? Install from URL? Maybe try downloading the package and use the Install from Upload Package method. Make sure your PHP settings are sufficient (upload limit, post limit).
Regards - A Murray

vasselc
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Posts: 6
Joined: Sat Jul 10, 2021 8:08 pm

Re: I'm unable to install Sellacious in my CloudAccess application

Post by vasselc » Wed Jul 14, 2021 5:08 pm

Thanks AMurray!
Yes, I am using a free Joomla Launch account.
So, some of the restrictions you mention may well be the cause of the problem.
I used the Install from Web method.
But I've also tried using the Upload Package option and the Install from URL and had similar problems.
This again suggests the issue may be some of the restrictions with the Joomla Launch account.
I'll try the Forum Post Assistant.
But I suspect it will confirm that the issue is a restriction with the free service.
Many thanks!

vasselc
Joomla! Apprentice
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Posts: 6
Joined: Sat Jul 10, 2021 8:08 pm

Re: I'm unable to install Sellacious in my CloudAccess application

Post by vasselc » Tue Aug 03, 2021 12:11 pm

Below is an FPA report of the problem; please let me know whether it provides any additional insights:
Forum Post Assistant (v1.6.2) : 2-Aug-2021 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.9.28-Stable (Amani) 6-July-2021
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Writable (600) |
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: false | .htaccess/web.config: No | GZip: false | Cache: false | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: N/A | LiveSite: | Session lifetime: 15 | Session handler: database | Shared sessions: false | SSL: 2 | Error Reporting: default | Site Debug: false | Language Debug: false | Default Access: 1 | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.9.28: Yes | Database Supports J! 3.9.28: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 3.10.0-962.3.2.lve1.5.24.7.el6h.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate, br | System TMP Writable: Yes | Free Disk Space : 233.41 GiB |

PHP Configuration :: Version: 7.3.29 | PHP API: cgi-fcgi | Session Path Writable: Yes | Display Errors: | Error Reporting: 22519 | Log Errors To: | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Allow url fopen: 1 | Open Base: | Uploads: 1 | Max. Upload Size: 360M | Max. POST Size: 380M | Max. Input Time: 60 | Max. Execution Time: 660 | Memory Limit: 512M

Database Configuration :: Version: 5.7.30-cll-lve (Client:mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $) | Database Size: 7.84 MiB | #of Tables with config prefix:  170 | #of other Tables:  0 | User Privileges : GRANT ALL
Detailed Environment :: wrote:PHP Extensions :: Core (7.3.29) | date (7.3.29) | libxml (7.3.29) | openssl (7.3.29) | pcre (7.3.29) | sqlite3 (7.3.29) | zlib (7.3.29) | bz2 (7.3.29) | calendar (7.3.29) | ctype (7.3.29) | curl (7.3.29) | hash (7.3.29) | filter (7.3.29) | ftp (7.3.29) | gettext (7.3.29) | gmp (7.3.29) | SPL (7.3.29) | iconv (7.3.29) | pcntl (7.3.29) | readline (7.3.29) | Reflection (7.3.29) | session (7.3.29) | standard (7.3.29) | shmop (7.3.29) | SimpleXML (7.3.29) | mbstring (7.3.29) | tokenizer (7.3.29) | xml (7.3.29) | cgi-fcgi () | apcu (5.1.14) | bcmath (7.3.29) | dba (7.3.29) | dom (20031129) | fileinfo (7.3.29) | gd (7.3.29) | geoip (1.1.1) | igbinary (3.2.1) | imagick (3.4.4) | imap (7.3.29) | intl (7.3.29) | json (1.7.0) | ldap (7.3.29) | exif (7.3.29) | memcached (3.1.5) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $) | mysqli (7.3.29) | PDO (7.3.29) | pdo_mysql (7.3.29) | OAuth (2.0.2) | odbc (7.3.29) | PDO_ODBC (7.3.29) | pdo_pgsql (7.3.29) | pdo_sqlite (7.3.29) | pdo_sqlsrv (5.6.1) | pgsql (7.3.29) | Phar (7.3.29) | snmp (7.3.29) | soap (7.3.29) | sockets (7.3.29) | sqlsrv (5.6.1) | tidy (7.3.29) | timezonedb (2020.4) | wddx (7.3.29) | xmlreader (7.3.29) | xmlrpc (7.3.29) | xmlwriter (7.3.29) | xsl (7.3.29) | zip (1.15.4) | ionCube Loader (10.4.3) | Zend OPcache (7.3.29) | Zend Engine (3.3.29) |
Potential Missing Extensions ::
Disabled Functions :: socket_create | socket_connect | show_source | enable_dl | dl | memory_limit | socket_accept | socket_bind | socket_close | socket_create_listen | socket_create_pair | socket_listen | socket_recv | socket_recvfrom | socket_select | socket_send | socket_sendto | socket_shutdown |

Switch User Environment :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Potential Ownership Issues: No
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (---) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (755) |

Elevated Permissions (First 10) ::
Database Information :: wrote:Database statistics :: Uptime: 8095416 | Threads: 9 | Questions: 7230264292 | Slow queries: 0 | Opens: 403754820 | Flush tables: 1 | Open tables: 2000 | Queries per second avg: 893.130 |
Extensions Discovered :: wrote:Components :: Site ::
Core :: com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
3rd Party::

Components :: Admin ::
Core :: com_cpanel (3.0.0) 1 | com_messages (3.0.0) 1 | com_installer (3.0.0) 1 | com_search (3.0.0) 1 | com_fields (3.7.0) 1 | com_finder (3.0.0) 1 | com_modules (3.0.0) 1 | com_actionlogs (3.9.0) 1 | com_banners (3.0.0) 1 | com_postinstall (3.2.0) 1 | com_newsfeeds (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_plugins (3.0.0) 1 | com_menus (3.0.0) 1 | com_content (3.0.0) 1 | com_users (3.0.0) 1 | com_languages (3.0.0) 1 | com_media (3.0.0) 1 | com_tags (3.1.0) 1 | com_cache (3.0.0) 1 | com_config (3.0.0) 1 | com_privacy (3.9.0) 1 | com_redirect (3.0.0) 1 | com_ajax (3.2.0) 1 | com_templates (3.0.0) 1 | com_admin (3.0.0) 1 | com_associations (3.7.0) 1 | com_checkin (3.0.0) 1 | com_login (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_categories (3.0.0) 1 |
3rd Party:: com_sellacious (2.0.0-beta3) 1 |

Modules :: Site ::
Core :: mod_languages (3.5.0) 1 | mod_feed (3.0.0) 1 | mod_users_latest (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_finder (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_login (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_articles_category (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_search (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_articles_news (3.0.0) 1 | mod_tags_similar (3.1.0) 1 | mod_articles_archive (3.0.0) 1 | mod_wrapper (3.0.0) 1 | mod_whosonline (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_syndicate (3.0.0) 1 |
3rd Party::

Modules :: Admin ::
Core :: mod_feed (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_version (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_logged (3.0.0) 1 | mod_stats_admin (3.0.0) 1 | mod_login (3.0.0) 1 | mod_privacy_dashboard (3.9.0) 1 | mod_sampledata (3.8.0) 1 | mod_status (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_latest (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_title (3.0.0) 1 | mod_latestactions (3.9.0) 1 |
3rd Party::

Libraries ::
Core ::
3rd Party::

Plugins ::
Core :: plg_authentication_ldap (3.0.0) 0 | plg_authentication_joomla (3.0.0) 1 | plg_authentication_cookie (3.0.0) 1 | plg_authentication_gmail (3.0.0) 0 | PLG_SYSTEM_ACTIONLOGS (3.9.0) 1 | plg_system_log (3.0.0) 1 | plg_system_debug (3.0.0) 1 | plg_system_privacyconsent (3.9.0) 0 | plg_system_redirect (3.0.0) 0 | plg_system_stats (3.5.0) 1 | plg_system_cache (3.0.0) 0 | plg_system_languagecode (3.0.0) 0 | plg_system_remember (3.0.0) 1 | plg_system_logout (3.0.0) 1 | plg_system_updatenotification (3.5.0) 1 | plg_system_fields (3.7.0) 1 | plg_system_highlight (3.0.0) 1 | plg_system_sef (3.0.0) 1 | plg_system_p3p (3.0.0) 0 | plg_system_sessiongc (3.8.6) 1 | plg_system_logrotation (3.9.0) 1 | plg_system_languagefilter (3.0.0) 0 | plg_extension_joomla (3.0.0) 1 | plg_search_categories (3.0.0) 1 | plg_search_tags (3.0.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_newsfeeds (3.0.0) 1 | plg_search_content (3.0.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_editors-xtd_module (3.5.0) 1 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_twofactorauth_totp (3.2.0) 0 | PLG_ACTIONLOG_JOOMLA (3.9.0) 1 | plg_captcha_recaptcha_invisible (3.8) 0 | plg_captcha_recaptcha (3.4.0) 0 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | plg_installer_webinstaller (2.1.2) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | plg_quickicon_privacycheck (3.9.0) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_user_joomla (3.0.0) 1 | plg_user_profile (3.0.0) 0 | plg_user_terms (3.9.0) 0 | plg_user_contactcreator (3.0.0) 0 | plg_privacy_actionlogs (3.9.0) 1 | plg_privacy_consents (3.9.0) 1 | plg_privacy_message (3.9.0) 1 | plg_privacy_user (3.9.0) 1 | plg_privacy_content (3.9.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_content_joomla (3.0.0) 1 | plg_content_loadmodule (3.0.0) 1 | plg_content_confirmconsent (3.9.0) 0 | plg_content_pagenavigation (3.0.0) 1 | plg_content_vote (3.0.0) 0 | plg_content_fields (3.7.0) 1 | plg_content_emailcloak (3.0.0) 1 | plg_content_finder (3.0.0) 0 | plg_fields_textarea (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_repeatable (3.9.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_finder_categories (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_content (3.0.0) 1 |
3rd Party:: plg_editors_tinymce (4.5.12) 1 | plg_editors_codemirror (5.60.0) 1 |
Templates Discovered :: wrote:Templates :: Site :: beez3 (3.1.0) 1 | protostar (1.0) 1 |
Templates :: Admin :: hathor (3.0.0) 1 | isis (1.0) 1 |

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Webdongle
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Joined: Sat Apr 05, 2008 9:58 pm

Re: I'm unable to install Sellacious in my CloudAccess application

Post by Webdongle » Tue Aug 03, 2021 1:05 pm

Try wamp on your computer as virtual host. You can then try Joomla without restrictions.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".

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AMurray
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Joined: Sat Feb 13, 2010 7:35 am
Location: Australia

Re: I'm unable to install Sellacious in my CloudAccess application

Post by AMurray » Tue Aug 03, 2021 9:39 pm

There's certainly no restricts on file upload size or post site (360/380 respectively).

FPA lists Sellacious as "installed"....but then it's only reporting that it is "present" not if it works correctly. Given it shows that it is "beta3" (that's the version listed https://extensions.joomla.org/extension/sellacious/) I wouldn't expect it to be perfect, so I'd be reporting the issue to the developer.
Regards - A Murray

vasselc
Joomla! Apprentice
Joomla! Apprentice
Posts: 6
Joined: Sat Jul 10, 2021 8:08 pm

Re: I'm unable to install Sellacious in my CloudAccess application

Post by vasselc » Tue Aug 03, 2021 11:31 pm

Thank you Webdongle and A Murray!
I plan to try Sellacious on Google Cloud where I'll have more control over the configuration of the server; I'll see whether it works any better there.
But ultimately there may be some issues with the software; I have made the developers aware of my difficulties, we'll see whether they are able to resolve the issue.
Thanks again for all your help.


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