Could not resolve host: cdn.richeyweb.com

[KorkyTheCat]

A site that is in the process of being updated to J5, now displays "Could not resolve host: cdn.richeyweb.com" on both https://mardles.org/ and the administration page (before the login page is shown). The site uses an EU cookie message extension from richeyweb.com - which seems to have disappeared. I have FTP access to the site, is there any way that I can disable the extension please?

[toivo]

You can rename the folder where the plugin is stored, even though it would be tidier to disable the plugin in the database. Edit the database table _extensions, locate the row containing the plugin details and change the column 'enabled' from 1 to 0. Then you can uninstall the incompatible plugin.

[Zeppelina]

We have the same problem. I renamed the com_privacy Folder, which did not solve the problem. In the plugin Folders I can not find this EU-Privacy as a plugin.
Thank you very much for some help,

Petra

[toivo]

We have the same problem. I renamed the com_privacy Folder, which did not solve the problem.

It is not the same problem because Michael Richie's EU e-Privacy Directive comes with a module and a plugin, not a component.

[KorkyTheCat]

Thank you. Changing the rows (associated with the package) in _extensions did not enable me to login but renaming the mod_eu privacy folder in modules has worked and I have now been able to uninstall the package.

[Zeppelina]

okay, so then for me it could be another plugin/module/component from Richeyweb. Is there any way to find out, which of him were installed? As our IT-manager left without giving me any documentation, I am really lost with this problem. I too cannot get access to the database, as there are no passwords available.
I work with joomla since a few years, but I never had to dive deep into ftp and databases. Thank you very much

[KorkyTheCat]

Petra - I think that you renamed the wrong folder - see my reply above for the correct folder.

[toivo]

for me it could be another plugin/module/component from Richeyweb

Please post the results from the Forum Post Assistant (FPA) by following the instructions at https://forumpostassistant.github.io/docs/ so that our volunteers can review the list of third party extensions and advise.