Issue Updating Community Builder - Claim Joomla Issue

[insprymedia]

Hello,

We're having an issue where we cannot update Community Builder from 2.8.0 to 2.8.1 on Joomla 3.10.11. We have tried changing our PHP versions (tried 7.4, 8.0, and 8.1) and we have this issue across all of them. We are getting this error when trying to update the package file: https://app.screencast.com/DUZh7wCJIP16R

Our site is connected to the MySQL database so I'm not sure why this error is showing.

We submitted this issue to Community Builder's support team and they claim this seems like an issue with Joomla in general. See the post here: https://www.joomlapolis.com/forum/profe ... e-to-2-8-1

Can anyone help with this issue or are experiencing the same issue?

Thanks!

[Webdongle]

Could the problem be with your database version?

/**
* Method to check whether the installed database version is supported by the database driver
*
* @return boolean True if the database version is supported
*
* @since 3.0.0
*/
public function isMinimumVersion()
{
return version_compare($this->getVersion(), static::$dbMinimum) >= 0;
}

/**
* Method to get the first row of the result set from the database query as an associative array
* of ['field_name' => 'row_value'].
*
* @return mixed The return value or null if the query failed.
*
* @since 1.7.0
* @throws RuntimeException
*/
public function loadAssoc()
{
$this->connect();

$ret = null;

[toivo]

We are getting this error when trying to update the package file

That is a weird error, if everything else, including Community Builder itself, works all right.

Which version of Community Builder was the previous one? Was the error message presented at the very start of the update or later?

Please post the results from the Forum Post Assistant (FPA) by following the instructions at https://forumpostassistant.github.io/docs/ so that the Joomla configuration can be reviewed.

[insprymedia]

Could the problem be with your database version?

/**
* Method to check whether the installed database version is supported by the database driver
*
* @return boolean True if the database version is supported
*
* @since 3.0.0
*/
public function isMinimumVersion()
{
return version_compare($this->getVersion(), static::$dbMinimum) >= 0;
}

/**
* Method to get the first row of the result set from the database query as an associative array
* of ['field_name' => 'row_value'].
*
* @return mixed The return value or null if the query failed.
*
* @since 1.7.0
* @throws RuntimeException
*/
public function loadAssoc()
{
$this->connect();

$ret = null;

Hi!

Our server uses MariaDB 10.6, which is supported I believe. Let me know if you don't think that's the case though.

We are getting this error when trying to update the package file

That is a weird error, if everything else, including Community Builder itself, works all right.

Which version of Community Builder was the previous one? Was the error message presented at the very start of the update or later?

Please post the results from the Forum Post Assistant (FPA) by following the instructions at https://forumpostassistant.github.io/docs/ so that the Joomla configuration can be reviewed.

Hey!

We did experience a similar error when updating from the last version of Community Builder. When we updated to 2.8.0, the errors was the same and I thought it could have been a PHP issue. I reverted the PHP version from 8.0 to 7.4 on our server, re-ran the update, and it worked fine. I then updated our server to 8.0 again.

I attempted this process again on this update (2.8.0 to 2.8.1) but it kept giving the same error in my initial post.

Any additional ideas on fixing this or should I proceed with setting up FPA?

[AMurray]

Yes, @toivo asked you to post the FPA, so please do so - as you haven't done to date, that would be the lack of reason for response to your question and there was no reason to "bump" the post (which is against the forum rules).

[insprymedia]

Please post the results from the Forum Post Assistant (FPA) by following the instructions at https://forumpostassistant.github.io/docs/ so that the Joomla configuration can be reviewed.

Here are the results from the FPA:

Joomla! Instance :: Joomla! 3.10.12-Stable (Daraja) 8-July-2023
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Writable (664) |
Configuration Options :: Offline: false | SEF: true | SEF Suffix: true | SEF ReWrite: true | .htaccess/web.config: Yes | GZip: true | Cache: false | CacheTime: 60 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: false | LiveSite: Is Not Empty | Session lifetime: 400 | Session handler: database | Shared sessions: false | SSL: 2 | Error Reporting: none | Site Debug: false | Language Debug: false | Default Access: Public | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.10.12: Yes | Database Supports J! 3.10.12: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 4.19.0-22-amd64 | Technology: x86_64 | Web Server: Apache/2.4.57 (Debian) | Encoding: gzip, deflate, br | System TMP Writable: Yes | Free Disk Space : 40.87 GiB |

PHP Configuration :: Version: 8.0.30 | PHP API: fpm-fcgi | Session Path Writable: Yes | Display Errors: 0 | Error Reporting: 24575 | Log Errors To: | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Allow url fopen: 1 | Open Base: | Uploads: 1 | Max. Upload Size: 500M | Max. POST Size: 500M | Max. Input Time: 600 | Max. Execution Time: 3600 | Memory Limit: 768M

Database Configuration :: Version: 10.4.20-MariaDB-1:10.4.20+maria~buster-log (Client:mysqlnd 8.0.30) | Database Size: 207.38 MiB | #of Tables with config prefix:  268 | #of other Tables:  0 | User Privileges : GRANT ALL

PHP Extensions :: Core (8.0.30) | date (8.0.30) | libxml (8.0.30) | openssl (8.0.30) | pcre (8.0.30) | zlib (8.0.30) | filter (8.0.30) | hash (8.0.30) | json (8.0.30) | Reflection (8.0.30) | SPL (8.0.30) | session (8.0.30) | standard (8.0.30) | sodium (8.0.30) | cgi-fcgi (8.0.30) | mysqlnd (mysqlnd 8.0.30) | PDO (8.0.30) | xml (8.0.30) | apcu (5.1.22) | bcmath (8.0.30) | bz2 (8.0.30) | calendar (8.0.30) | ctype (8.0.30) | curl (8.0.30) | dba (8.0.30) | dom (20031129) | enchant (8.0.30) | mbstring (8.0.30) | FFI (8.0.30) | fileinfo (8.0.30) | ftp (8.0.30) | gd (8.0.30) | gettext (8.0.30) | gmp (8.0.30) | iconv (8.0.30) | igbinary (3.2.14) | imagick (3.7.0) | imap (8.0.30) | intl (8.0.30) | exif (8.0.30) | mongodb (1.16.2) | msgpack (2.1.2) | mysqli (8.0.30) | odbc (8.0.30) | pdo_dblib (8.0.30) | PDO_Firebird (8.0.30) | pdo_mysql (8.0.30) | PDO_ODBC (8.0.30) | pdo_pgsql (8.0.30) | pdo_sqlite (8.0.30) | pgsql (8.0.30) | Phar (8.0.30) | posix (8.0.30) | readline (8.0.30) | redis (6.0.0) | shmop (8.0.30) | SimpleXML (8.0.30) | soap (8.0.30) | sockets (8.0.30) | sqlite3 (8.0.30) | sysvmsg (8.0.30) | sysvsem (8.0.30) | sysvshm (8.0.30) | tidy (8.0.30) | tokenizer (8.0.30) | xmlreader (8.0.30) | xmlrpc (1.0.0RC3) | xmlwriter (8.0.30) | xsl (8.0.30) | zip (1.19.5) | memcached (3.2.0) | Zend OPcache (8.0.30) | Zend Engine (4.0.30) |
Potential Missing Extensions ::
Disabled Functions :: pcntl_alarm | pcntl_fork | pcntl_waitpid | pcntl_wait | pcntl_wifexited | pcntl_wifstopped | pcntl_wifsignaled | pcntl_wifcontinued | pcntl_wexitstatus | pcntl_wtermsig | pcntl_wstopsig | pcntl_signal | pcntl_signal_get_handler | pcntl_signal_dispatch | pcntl_get_last_error | pcntl_strerror | pcntl_sigprocmask | pcntl_sigwaitinfo | pcntl_sigtimedwait | pcntl_exec | pcntl_getpriority | pcntl_setpriority | pcntl_async_signals | pcntl_unshare | |

Switch User Environment :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Potential Ownership Issues: No

Core Folders :: images/ (775) | components/ (775) | modules/ (775) | plugins/ (775) | language/ (775) | templates/ (775) | cache/ (775) | logs/ (775) | tmp/ (775) | administrator/components/ (775) | administrator/modules/ (775) | administrator/language/ (775) | administrator/templates/ (775) | administrator/logs/ (775) |

Elevated Permissions (First 10) :: components/ (775) | components/com_kunena/ (775) | components/com_kunena/views/ (775) | components/com_kunena/views/topics/ (775) | components/com_kunena/views/user/ (775) | components/com_kunena/views/user/tmpl/ (775) | components/com_wrapper/ (775) | components/com_wrapper/views/ (775) | components/com_wrapper/views/wrapper/ (775) | components/com_wrapper/views/wrapper/tmpl/ (775) |

Database statistics :: Uptime: 27663 | Threads: 7 | Questions: 401940 | Slow queries: 0 | Opens: 309 | Flush tables: 1 | Open tables: 302 | Queries per second avg: 14.529 |

Components :: Site ::
Core :: com_wrapper (3.0.0) 1 | com_mailto (3.0.0) 1 |
3rd Party:: kunena_tmpl_bcs (5.0.4.1) ? | kunena_tmpl_crypsisb4 (5.2.4) ? | kunena_tmpl_crypsisb3 (5.2.4) ? | kunena_tmpl_crypsisb3 (5.1.12.1) ? | kunena_tmpl_crypsis (5.2.4) ? | WF_FILESYSTEM_JOOMLA_TITLE (2.8.18) ? | WF_LINK_SEARCH_TITLE (2.8.18) ? | WF_AGGREGATOR_VIDEO_TITLE (2.8.18) ? | WF_AGGREGATOR_VIMEO_TITLE (2.8.18) ? | WF_AGGREGATOR_DAILYMOTION_TITLE (2.8.18) ? | WF_AGGREGATOR_[youtube]_TITLE (2.8.18) ? | WF_AGGREGATOR_AUDIO_TITLE (2.8.18) ? | WF_POPUPS_JCEMEDIABOX_TITLE (2.8.18) ? | WF_LINKS_JOOMLALINKS_TITLE (2.8.18) ? | WF_CAPTION_TITLE (2.8.18) ? | WF_REFERENCE_TITLE (2.8.18) ? | WF_MEDIAMANAGER_TITLE (2.8.18) ? | WF_ARTICLE_TITLE (2.8.18) ? | WF_KITCHENSINK_TITLE (2.8.18) ? | WF_CONTEXTMENU_TITLE (2.8.18) ? | WF_WORDCOUNT_TITLE (2.8.18) ? | WF_HELP_TITLE (2.8.18) ? | WF_SEARCHREPLACE_TITLE (2.8.18) ? | WF_PRINT_TITLE (2.8.18) ? | WF_AUTOSAVE_TITLE (2.8.18) ? | WF_STYLESELECT_TITLE (2.8.18) ? | WF_FONTCOLOR_TITLE (2.8.18) ? | WF_LAYER_TITLE (2.8.3) ? | WF_LINK_TITLE (2.8.18) ? | JCE - Columns (1.0.0) ? | WF_CLEANUP_TITLE (2.8.18) ? | WF_XHTMLXTRAS_TITLE (2.8.18) ? | WF_CLIPBOARD_TITLE (2.8.18) ? | WF_FORMATSELECT_TITLE (2.8.18) ? | WF_IFRAME_TITLE (2.8.18) ? | WF_VISUALBLOCKS_TITLE (2.8.18) ? | WF_CHARMAP_TITLE (2.8.18) ? | WF_BROWSER_TITLE (2.8.18) ? | WF_MICRODATA_TITLE (2.8.18) ? | WF_FONTSELECT_TITLE (2.8.18) ? | WF_STYLE_TITLE (2.8.18) ? | WF_VISUALCHARS_TITLE (2.8.18) ? | JCE - Noneditable (1.0.0) ? | WF_SOURCE_TITLE (2.8.18) ? | WF_MEDIA_TITLE (2.8.18) ? | WF_TEXTCASE_TITLE (2.8.18) ? | WF_HR_TITLE (2.8.18) ? | WF_DIRECTIONALITY_TITLE (2.8.18) ? | WF_IMGMANAGER_TITLE (2.8.18) ? | WF_NONBREAKING_TITLE (2.8.18) ? | WF_SPELLCHECKER_TITLE (2.8.18) ? | WF_PREVIEW_TITLE (2.8.18) ? | WF_FILEMANAGER_TITLE (2.8.18) ? | WF_LISTS_TITLE (2.8.18) ? | WF_FONTSIZESELECT_TITLE (2.8.18) ? | WF_EMOTIONS_TITLE (2.8.18) ? | WF_IMGMANAGER_EXT_TITLE (2.8.18) ? | WF_TABLE_TITLE (2.8.18) ? | WF_FULLSCREEN_TITLE (2.8.18) ? | WF_TEXTPATTERN_TITLE (2.8.18) ? | WF_TEMPLATEMANAGER_TITLE (2.8.18) ? | WF_ANCHOR_TITLE (2.8.18) ? | WF_ATTRIBUTES_TITLE (2.8.18) ? | CB Invites (2.6.0) ? | CB Auto Actions (2.7.3) ? | CB AntiSpam (2.7.2) ? | CB Privacy (2.5.0) ? | CB Gallery (2.7.2) 0 | CB Package Installer (2.0.0) ? | Community Builder System plugin (2.8.0+build.2) 1 | Community Builder Library (2.8.0+build.2) 1 | comprofiler (2.8.0+build.2) 1 | comprofiler (2.8.0+build.2) 1 | Community Builder Package (2.8.0) ? | comprofiler (2.8.0+build.2) 1 | comprofiler (2.8.0+build.2) 1 | Community Builder Library (2.8.0+build.2) 1 | Community Builder System plugin (2.8.0+build.2) 1 | Community Builder Package (2.8.0) ? | Community Builder Library (2.8.0+build.2) 1 | comprofiler (2.8.0+build.2) 1 | comprofiler (2.8.0+build.2) 1 | Community Builder System plugin (2.8.0+build.2) 1 | Community Builder Package (2.8.0) ? | Community Builder Library (2.8.0+build.2) 1 | Community Builder System plugin (2.8.0+build.2) 1 | comprofiler (2.8.0+build.2) 1 | comprofiler (2.8.0+build.2) 1 | Community Builder Package (2.8.0) ? | Community Builder System plugin (2.8.0+build.2) 1 | comprofiler (2.8.0+build.2) 1 | comprofiler (2.8.0+build.2) 1 | Community Builder Library (2.8.0+build.2) 1 | Community Builder Package (2.8.0) ? | CB Activity (2.8.0) 0 |

Components :: Admin ::
Core :: com_search (3.0.0) 1 | com_cache (3.0.0) 1 | com_installer (3.0.0) 1 | com_redirect (3.0.0) 1 | com_postinstall (3.2.0) 1 | com_banners (3.0.0) 0 | com_languages (3.0.0) 1 | com_media (3.0.0) 1 | com_users (3.0.0) 1 | com_categories (3.0.0) 1 | com_templates (3.0.0) 1 | com_config (3.0.0) 1 | com_menus (3.0.0) 1 | com_modules (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_cpanel (3.0.0) 1 | com_tags (3.1.0) 1 | com_login (3.0.0) 1 | com_checkin (3.0.0) 1 | com_plugins (3.0.0) 1 | com_admin (3.0.0) 1 | com_associations (3.7.0) 0 | com_actionlogs (3.9.0) 1 | com_messages (3.0.0) 1 | com_privacy (3.9.0) 1 | com_newsfeeds (3.0.0) 0 | com_fields (3.7.0) 0 | com_weblinks (3.9.0) 0 | com_finder (3.0.0) 0 | com_ajax (3.2.0) 1 | com_content (3.0.0) 1 | com_joomlaupdate (3.10.1) 1 |
3rd Party:: com_kunena (5.2.4) 1 | plg_kunena_altauserpoints (5.2.4) 0 | plg_kunena_finder (5.2.4) 0 | PLG_KUNENA_EASYPROFILE (5.2.4) 0 | plg_kunena_comprofiler (5.2.4) 1 | plg_kunena_kunena (5.2.4) 1 | plg_kunena_uddeim (5.2.4) 0 | plg_kunena_community (5.2.4) 0 | plg_finder_kunena (5.2.4) 0 | plg_kunena_easysocial (5.2.4) 0 | PLG_KUNENA_EASYBLOG (0.0.1) ? | plg_kunena_joomla (5.2.4) 1 | plg_kunena_alphauserpoints (5.0.14) ? | plg_kunena_gravatar (5.2.4) 0 | COM_JCE (2.8.18) 1 | Admintools (6.1.11) 1 | WATCHFULLI (2.3.1) 1 | comprofiler (2.8.1) 1 | COM_REGULARLABSMANAGER (8.5.0) 1 | com_pixtracker (2.0.3) 1 | JMap (4.14) 1 | GDPR (2.9) 1 | SP Page Builder (5.0.9) 1 | Package Installer (6.2.0) 1 | com_tagmeta (1.9.1) 1 | Akeeba (8.3.3) 1 | com_rsform (3.1.11) 1 | AcyMailing (5.11.8) 1 |

Modules :: Site ::
Core :: mod_login (3.0.0) 1 | mod_wrapper (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_languages (3.5.0) 1 | mod_users_latest (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_banners (3.0.0) 0 | mod_stats (3.0.0) 0 | mod_articles_archive (3.0.0) 1 | mod_finder (3.0.0) 0 | mod_menu (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_whosonline (3.0.0) 0 | mod_tags_popular (3.1.0) 0 | mod_search (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_tags_similar (3.1.0) 0 | mod_articles_news (3.0.0) 0 | mod_weblinks (3.9.0) 0 |
3rd Party:: MOD_CBCONTENT (4.0.1) 0 | mod_kunenalatest (5.2.2) 1 | Community Builder Online module (2.8.0+build.2) 1 | MOD_CB_PROFILE_IMAGES (0.0.3) 0 | Community Builder Workflows module (2.8.0+build.2) 1 | Community Builder Login module (2.8.0+build.2) 1 | SP Page Builder (5.0.9) 1 | CB Activity (5.0.0+build.2) 0 | mod_kunenastats (5.2.2) 1 | CB Gallery (2.5.0+build.2) 0 | AcyMailing 5 module (3.7.0) ? | JSitemap module (4.14) 1 | CB GroupJive (3.5.2) 0 | mod_recentpostscustom (1.0) 1 | CB ProfileBook Latest (3.2.1) 0 | GTranslate (4.0.3) 1 | mod_relevantcategoriescustom (1.0) 1 | mod_kunenasearch (5.2.2) 1 |

Modules :: Admin ::
Core :: mod_login (3.0.0) 1 | mod_title (3.0.0) 1 | mod_privacy_dashboard (3.9.0) 1 | mod_sampledata (3.8.0) 0 | mod_latestactions (3.9.0) 1 | mod_multilangstatus (3.0.0) 0 | mod_status (3.0.0) 1 | mod_popular (3.0.0) 0 | mod_stats_admin (3.0.0) 0 | mod_latest (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_logged (3.0.0) 1 | mod_version (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_feed (3.0.0) 1 |
3rd Party:: MOD_CACHECLEANER (8.5.0PRO) 1 | JSitemap Quickicons (4.14) 1 | Community Builder Admin module (2.8.0+build.2) 1 |

Libraries ::
Core ::
3rd Party:: Community Builder Library (2.8.1) 1 | MS Framework Library (1.2.1.573) ? | Regular Labs Library (23.9.3039) 1 | file_fof40 (4.1.0) ? | file_fof30 (3.6.2) ? |

Plugins ::
Core :: K2 - SP Page Builder (1.4) 0 | plg_captcha_recaptcha_invisible (3.8) 1 | plg_captcha_recaptcha (3.4.0) 0 | plg_user_joomla (3.0.0) 1 | plg_user_terms (3.9.0) 0 | plg_user_contactcreator (3.0.0) 0 | plg_user_profile (3.0.0) 0 | plg_extension_joomla (3.0.0) 1 | plg_privacy_user (3.9.0) 1 | plg_privacy_actionlogs (3.9.0) 1 | plg_privacy_content (3.9.0) 1 | plg_privacy_message (3.9.0) 1 | plg_privacy_consents (3.9.0) 1 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_twofactorauth_totp (3.2.0) 0 | plg_finder_contacts (3.0.0) 0 | plg_finder_categories (3.0.0) 0 | plg_finder_weblinks (3.9.0) 0 | plg_finder_content (3.0.0) 0 | plg_finder_newsfeeds (3.0.0) 0 | plg_finder_tags (3.0.0) 0 | PLG_ACTIONLOG_JOOMLA (3.9.0) 1 | plg_fields_usergrouplist (3.7.0) 0 | plg_fields_user (3.7.0) 0 | plg_fields_url (3.7.0) 0 | plg_fields_repeatable (3.9.0) 0 | plg_fields_radio (3.7.0) 0 | plg_fields_textarea (3.7.0) 0 | plg_fields_media (3.7.0) 0 | plg_fields_sql (3.7.0) 0 | plg_fields_list (3.7.0) 0 | plg_fields_imagelist (3.7.0) 0 | plg_fields_integer (3.7.0) 0 | plg_fields_checkboxes (3.7.0) 0 | plg_fields_calendar (3.7.0) 0 | plg_fields_editor (3.7.0) 0 | plg_fields_text (3.7.0) 0 | plg_fields_color (3.7.0) 0 | plg_search_contacts (3.0.0) 0 | plg_search_categories (3.0.0) 0 | plg_search_weblinks (3.9.0) 0 | plg_search_content (3.0.0) 1 | plg_search_newsfeeds (3.0.0) 0 | plg_search_tags (3.0.0) 0 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_editors-xtd_module (3.5.0) 0 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_weblink (3.9.0) 0 | plg_content_geshi (2.5.0) 0 | plg_content_joomla (3.0.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_content_finder (3.0.0) 0 | plg_content_emailcloak (3.0.0) 1 | plg_content_fields (3.7.0) 0 | plg_content_confirmconsent (3.9.0) 0 | plg_content_loadmodule (3.0.0) 1 | plg_content_pagenavigation (3.0.0) 1 | Content - SP Page Builder (5.0.9) 1 | plg_content_vote (3.0.0) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_system_highlight (3.0.0) 1 | plg_system_updatenotification (3.5.0) 0 | plg_system_p3p (3.0.0) 1 | plg_system_log (3.0.0) 1 | plg_system_debug (3.0.0) 0 | plg_system_sef (3.0.0) 1 | plg_system_redirect (3.0.0) 0 | plg_system_stats (3.5.0) 1 | plg_system_fields (3.7.0) 0 | plg_system_logout (3.0.0) 1 | plg_system_weblinks (3.9.0) 0 | plg_system_sessiongc (3.8.6) 1 | plg_system_logrotation (3.9.0) 1 | PLG_SYSTEM_ACTIONLOGS (3.9.0) 0 | plg_system_languagecode (3.0.0) 0 | plg_system_cache (3.0.0) 0 | plg_system_remember (3.0.0) 1 | plg_system_languagefilter (3.0.0) 0 | plg_system_privacyconsent (3.9.0) 0 | plg_quickicon_extensionupdate (3.0.0) 0 | plg_quickicon_joomlaupdate (3.0.0) 0 | plg_quickicon_privacycheck (3.9.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_quickicon_eos310 (3.10.0) 1 | plg_authentication_joomla (3.0.0) 1 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_ldap (3.0.0) 0 | plg_authentication_cookie (3.0.0) 1 |
3rd Party:: AcyMailing Manage text (1.0.0) 1 | AcyMailing table of contents genera (1.0.0) ? | AcyMailing Tag : Subscriber informa (5.11.8) ? | AcyMailing Tag : Date / Time (5.11.8) 1 | AcyMailing Tag : Manage the Subscri (5.11.8) ? | AcyMailing : Statistics Plugin (3.7.0) 1 | AcyMailing : trigger Joomla Content (3.7.0) ? | AcyMailing Tag and filter : Communi (3.8.0) ? | AcyMailing Tag and filter : Communi (3.8.0) ? | AcyMailing Tag : Joomla User Inform (5.11.8) ? | AcyMailing Tag : Website links (3.7.0) 1 | AcyMailing Template Class Replacer (5.11.8) 1 | AcyMailing : share on social networ (1.0.0) ? | AcyMailing Tag : content insertion (3.7.0) 1 | Captcha - CB AntiSpam (5.0.0+build.2) 1 | plg_extension_jce (2.8.18) 1 | plg_finder_kunena (5.2.4) 0 | plg_finder_sppagebuilder (5.0.9) 0 | PLG_ACTIONLOG_ADMINTOOLS (6.1.11) 0 | PLG_ACTIONLOG_AKEEBABACKUP (8.3.3) 0 | PLG_ACTIONLOG_REGULARLABSMANAGER (8.5.0) 1 | plg_fields_mediajce (2.8.18) 1 | Search - Community Builder (2.1.1) 0 | plg_search_kunena (5.2.2) 1 | plg_search_sppagebuilder (5.0.9) 1 | PLG_EDITORS-XTD_BETTERPREVIEW (6.9.0) 1 | PLG_EDITORS-XTD_MODULESANYWHERE (7.18.0) 1 | Content - Community Builder (4.1.1) 1 | plg_content_kunenadiscuss (5.2.2) 0 | Content - PrivacyReset (1.0.0) 1 | PLG_EMBED_GOOGLE_MAP (2.1.0) 1 | Content - RSForm! Pro (3.0.0) 0 | Content - DeletedPosts (1.0.0) 1 | Content - AllUsers (1.0.0) 1 | Content - JSitemap Pingomatic (4.14) 1 | Content - Community Builder Author (2.0.2) 1 | Content - CB Activity (5.0.0+build.2) 0 | plg_content_pixtracker (2.0.3) 1 | Content - MessagesReport (1.0.0) 1 | Content - ModifiedPosts (1.0.0) 1 | Content - BlockedUsers (1.0.0) 1 | plg_content_jce (2.8.18) 1 | Content - CB Gallery (2.5.0+build.2) 0 | PLG_INSTALLER_ADMINTOOLS (6.1.11) 1 | plg_installer_rsform (1.0.0) 1 | PLG_INSTALLER_AKEEBABACKUP (8.3.3) 1 | plg_installer_jce (2.8.18) 1 | SP Simple Portfolio - SP Page Build (5.0.9) ? | plg_kunena_uddeim (5.2.4) 0 | plg_kunena_gravatar (5.2.4) 0 | plg_kunena_joomla (5.2.4) 1 | plg_kunena_comprofiler (5.2.4) 1 | plg_kunena_altauserpoints (5.2.4) 0 | plg_kunena_finder (5.2.4) 0 | plg_kunena_community (5.2.4) 0 | plg_kunena_easysocial (5.2.4) 0 | plg_kunena_kunena (5.2.4) 1 | plg_kunena_powered (1.0.0) 1 | Kunena - CB AntiSpam (5.0.0+build.2) 0 | PLG_KUNENA_EASYPROFILE (5.2.4) 0 | PLG_SYSTEM_ADMINTOOLS (6.1.11) 1 | System - JSitemap utilities (4.14) 1 | PLG_SYSTEM_JQUERYEASY (5.2.1) 1 | System - RSForm! Pro reCAPTCHA v3 (3.1.1) 1 | System - CB Auto Actions (9.1.0+build.2) 1 | plg_system_osmylicensesmanager (2.0.15) 1 | System - RSForm! Pro (3.0.0) 1 | AcyMailing : (auto)Subscribe during (5.11.8) ? | plg_system_jcemediabox (2.1.5) 1 | System - GDPR (2.9) 1 | plg_system_pixanalytic (2.0.3) 1 | System - RSForm! Pro Delete Submiss (1.0.0) ? | PLG_MSFRAMEWORK (1.2.1.573) 0 | AcyMailing JCE integration (5.11.8) 1 | PLG_SYSTEM_AKGEOIP (2.0.0) 1 | System - RokExtender (2.0.0) 1 | PLG_SYSTEM_CACHECLEANER (8.5.0PRO) 1 | plg_system_tagmeta (1.9.1) 1 | PLG_SYSTEM_BETTERPREVIEW (6.9.0) 1 | System - SP Page Builder Pro Update (5.0.9) ? | plg_system_kunena (5.2.4) 1 | PLG_SYSTEM_MODULESANYWHERE (7.18.0) 1 | PLG_SYSTEM_BACKUPONUPDATE (8.3.3) 0 | Community Builder System plugin (2.8.1) 1 | PLG_SYSTEM_REGULARLABS (23.9.3039) 1 | System - jSGCache (1.3.3) 0 | plg_system_jce (2.8.18) 1 | System - SP PageBuilder (5.0.9) 1 | PLG_SYSTEM_AKVERSIONCHECK (8.3.3) 1 | MS Installer (1.2.1.573) 0 | System - Custom Canonical (1.2.1) 1 | plg_quickicon_akeebabackup (8.3.3) 0 | plg_quickicon_kunena (5.2.4) 1 | plg_quickicon_jce (2.8.18) 1 | plg_editors_codemirror (5.60.0) 1 | plg_editors_tinymce (4.5.12) 1 | plg_editors_jce (2.8.18) 1 | AcyMailing Editor (5.11.8) 1 |

Templates :: Site :: ABCS (1.0) 0 | beez3 (3.1.0) 1 | protostar (1.0) 1 | ABCS v2 (2.0) 1 |
Templates :: Admin :: hathor (3.0.0) 1 | isis (1.0) 1 |

[nacc]

LiveSite: Is Not Empty : see https://www.google.com/search?q=live+si ... pty+joomla for the solution.

Recommended file/folder permissions for Joomla: https://docs.joomla.org/What_are_the_re ... issions%3F

I would also suggest that you disable GZip and reduce the maximum execution time (from 3600) to about 120 seconds.

[insprymedia]

I made all of these changes and still having the same error as in the OP. Any more suggestions? Thanks!

[nacc]

Please submit your updated Forum Post Assistant report so that we can review your changes. Thanks.

[insprymedia]

Please submit your updated Forum Post Assistant report so that we can review your changes. Thanks.

Hi. Sure, here is the updated FPA report.

Note that I left some of the elevated folder permissions the same on some components as they seemed unrelated to the issue:

Joomla! Instance :: Joomla! 3.10.12-Stable (Daraja) 8-July-2023
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (444) |
Configuration Options :: Offline: false | SEF: true | SEF Suffix: true | SEF ReWrite: true | .htaccess/web.config: Yes | GZip: false | Cache: false | CacheTime: 60 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: false | LiveSite: | Session lifetime: 400 | Session handler: database | Shared sessions: false | SSL: 2 | Error Reporting: none | Site Debug: false | Language Debug: false | Default Access: Public | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.10.12: Yes | Database Supports J! 3.10.12: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 4.19.0-22-amd64 | Technology: x86_64 | Web Server: Apache/2.4.58 (Debian) | Encoding: gzip, deflate, br | System TMP Writable: Yes | Free Disk Space : 39.81 GiB |

PHP Configuration :: Version: 8.0.30 | PHP API: fpm-fcgi | Session Path Writable: Yes | Display Errors: 0 | Error Reporting: 24575 | Log Errors To: | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Allow url fopen: 1 | Open Base: | Uploads: 1 | Max. Upload Size: 500M | Max. POST Size: 500M | Max. Input Time: 600 | Max. Execution Time: 120 | Memory Limit: 768M

Database Configuration :: Version: 10.4.20-MariaDB-1:10.4.20+maria~buster-log (Client:mysqlnd 8.0.30) | Database Size: 198.52 MiB | #of Tables with config prefix:  268 | #of other Tables:  0 | User Privileges : GRANT ALL

PHP Extensions :: Core (8.0.30) | date (8.0.30) | libxml (8.0.30) | openssl (8.0.30) | pcre (8.0.30) | zlib (8.0.30) | filter (8.0.30) | hash (8.0.30) | json (8.0.30) | Reflection (8.0.30) | SPL (8.0.30) | session (8.0.30) | standard (8.0.30) | sodium (8.0.30) | cgi-fcgi (8.0.30) | mysqlnd (mysqlnd 8.0.30) | PDO (8.0.30) | xml (8.0.30) | apcu (5.1.22) | bcmath (8.0.30) | bz2 (8.0.30) | calendar (8.0.30) | ctype (8.0.30) | curl (8.0.30) | dba (8.0.30) | dom (20031129) | enchant (8.0.30) | mbstring (8.0.30) | FFI (8.0.30) | fileinfo (8.0.30) | ftp (8.0.30) | gd (8.0.30) | gettext (8.0.30) | gmp (8.0.30) | iconv (8.0.30) | igbinary (3.2.14) | imagick (3.7.0) | imap (8.0.30) | intl (8.0.30) | exif (8.0.30) | mongodb (1.16.2) | msgpack (2.1.2) | mysqli (8.0.30) | odbc (8.0.30) | pdo_dblib (8.0.30) | PDO_Firebird (8.0.30) | pdo_mysql (8.0.30) | PDO_ODBC (8.0.30) | pdo_pgsql (8.0.30) | pdo_sqlite (8.0.30) | pgsql (8.0.30) | Phar (8.0.30) | posix (8.0.30) | readline (8.0.30) | redis (6.0.1) | shmop (8.0.30) | SimpleXML (8.0.30) | soap (8.0.30) | sockets (8.0.30) | sqlite3 (8.0.30) | sysvmsg (8.0.30) | sysvsem (8.0.30) | sysvshm (8.0.30) | tidy (8.0.30) | tokenizer (8.0.30) | xmlreader (8.0.30) | xmlrpc (1.0.0RC3) | xmlwriter (8.0.30) | xsl (8.0.30) | zip (1.19.5) | memcached (3.2.0) | Zend OPcache (8.0.30) | Zend Engine (4.0.30) |
Potential Missing Extensions ::
Disabled Functions :: pcntl_alarm | pcntl_fork | pcntl_waitpid | pcntl_wait | pcntl_wifexited | pcntl_wifstopped | pcntl_wifsignaled | pcntl_wifcontinued | pcntl_wexitstatus | pcntl_wtermsig | pcntl_wstopsig | pcntl_signal | pcntl_signal_get_handler | pcntl_signal_dispatch | pcntl_get_last_error | pcntl_strerror | pcntl_sigprocmask | pcntl_sigwaitinfo | pcntl_sigtimedwait | pcntl_exec | pcntl_getpriority | pcntl_setpriority | pcntl_async_signals | pcntl_unshare | |

Switch User Environment :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Potential Ownership Issues: No

Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (755) |

Elevated Permissions (First 10) :: components/com_kunena/template/bcs/layouts/topic/edit/history/ (775) | components/com_kunena/template/bcs/layouts/topic/item/actions/ (775) | components/com_kunena/template/bcs/layouts/topic/item/message/ (775) | components/com_kunena/template/bcs/layouts/topic/item/message/actions/ (775) | components/com_kunena/template/bcs/layouts/topic/item/rating/ (775) | components/com_kunena/template/bcs/layouts/widget/announcement/button/ (775) | components/com_kunena/template/bcs/layouts/widget/login/login/ (775) | components/com_kunena/template/bcs/layouts/widget/login/logout/ (775) | components/com_kunena/template/bcs/layouts/widget/pagination/item/ (775) | components/com_kunena/template/bcs/layouts/widget/pagination/list/ (775) |

Database statistics :: Uptime: 60 | Threads: 6 | Questions: 343 | Slow queries: 0 | Opens: 78 | Flush tables: 1 | Open tables: 71 | Queries per second avg: 5.716 |

Components :: Site ::
Core :: com_wrapper (3.0.0) 1 | com_mailto (3.0.0) 1 |
3rd Party:: kunena_tmpl_bcs (5.0.4.1) ? | kunena_tmpl_crypsisb4 (5.2.4) ? | kunena_tmpl_crypsisb3 (5.2.4) ? | kunena_tmpl_crypsisb3 (5.1.12.1) ? | kunena_tmpl_crypsis (5.2.4) ? | WF_FILESYSTEM_JOOMLA_TITLE (2.8.18) ? | WF_LINK_SEARCH_TITLE (2.8.18) ? | WF_AGGREGATOR_VIDEO_TITLE (2.8.18) ? | WF_AGGREGATOR_VIMEO_TITLE (2.8.18) ? | WF_AGGREGATOR_DAILYMOTION_TITLE (2.8.18) ? | WF_AGGREGATOR_[youtube]_TITLE (2.8.18) ? | WF_AGGREGATOR_AUDIO_TITLE (2.8.18) ? | WF_POPUPS_JCEMEDIABOX_TITLE (2.8.18) ? | WF_LINKS_JOOMLALINKS_TITLE (2.8.18) ? | WF_CAPTION_TITLE (2.8.18) ? | WF_REFERENCE_TITLE (2.8.18) ? | WF_MEDIAMANAGER_TITLE (2.8.18) ? | WF_ARTICLE_TITLE (2.8.18) ? | WF_KITCHENSINK_TITLE (2.8.18) ? | WF_CONTEXTMENU_TITLE (2.8.18) ? | WF_WORDCOUNT_TITLE (2.8.18) ? | WF_HELP_TITLE (2.8.18) ? | WF_SEARCHREPLACE_TITLE (2.8.18) ? | WF_PRINT_TITLE (2.8.18) ? | WF_AUTOSAVE_TITLE (2.8.18) ? | WF_STYLESELECT_TITLE (2.8.18) ? | WF_FONTCOLOR_TITLE (2.8.18) ? | WF_LAYER_TITLE (2.8.3) ? | WF_LINK_TITLE (2.8.18) ? | JCE - Columns (1.0.0) ? | WF_CLEANUP_TITLE (2.8.18) ? | WF_XHTMLXTRAS_TITLE (2.8.18) ? | WF_CLIPBOARD_TITLE (2.8.18) ? | WF_FORMATSELECT_TITLE (2.8.18) ? | WF_IFRAME_TITLE (2.8.18) ? | WF_VISUALBLOCKS_TITLE (2.8.18) ? | WF_CHARMAP_TITLE (2.8.18) ? | WF_BROWSER_TITLE (2.8.18) ? | WF_MICRODATA_TITLE (2.8.18) ? | WF_FONTSELECT_TITLE (2.8.18) ? | WF_STYLE_TITLE (2.8.18) ? | WF_VISUALCHARS_TITLE (2.8.18) ? | JCE - Noneditable (1.0.0) ? | WF_SOURCE_TITLE (2.8.18) ? | WF_MEDIA_TITLE (2.8.18) ? | WF_TEXTCASE_TITLE (2.8.18) ? | WF_HR_TITLE (2.8.18) ? | WF_DIRECTIONALITY_TITLE (2.8.18) ? | WF_IMGMANAGER_TITLE (2.8.18) ? | WF_NONBREAKING_TITLE (2.8.18) ? | WF_SPELLCHECKER_TITLE (2.8.18) ? | WF_PREVIEW_TITLE (2.8.18) ? | WF_FILEMANAGER_TITLE (2.8.18) ? | WF_LISTS_TITLE (2.8.18) ? | WF_FONTSIZESELECT_TITLE (2.8.18) ? | WF_EMOTIONS_TITLE (2.8.18) ? | WF_IMGMANAGER_EXT_TITLE (2.8.18) ? | WF_TABLE_TITLE (2.8.18) ? | WF_FULLSCREEN_TITLE (2.8.18) ? | WF_TEXTPATTERN_TITLE (2.8.18) ? | WF_TEMPLATEMANAGER_TITLE (2.8.18) ? | WF_ANCHOR_TITLE (2.8.18) ? | WF_ATTRIBUTES_TITLE (2.8.18) ? | CB Invites (2.6.0) ? | CB Auto Actions (2.7.3) ? | CB AntiSpam (2.7.2) ? | CB Privacy (2.5.0) ? | CB Gallery (2.7.2) 0 | CB Package Installer (2.0.0) ? | Community Builder System plugin (2.8.0+build.2) 1 | Community Builder Library (2.8.0+build.2) 1 | comprofiler (2.8.0+build.2) 1 | comprofiler (2.8.0+build.2) 1 | Community Builder Package (2.8.0) ? | comprofiler (2.8.0+build.2) 1 | comprofiler (2.8.0+build.2) 1 | Community Builder Library (2.8.0+build.2) 1 | Community Builder System plugin (2.8.0+build.2) 1 | Community Builder Package (2.8.0) ? | Community Builder Library (2.8.0+build.2) 1 | comprofiler (2.8.0+build.2) 1 | comprofiler (2.8.0+build.2) 1 | Community Builder System plugin (2.8.0+build.2) 1 | Community Builder Package (2.8.0) ? | Community Builder Library (2.8.0+build.2) 1 | Community Builder System plugin (2.8.0+build.2) 1 | comprofiler (2.8.0+build.2) 1 | comprofiler (2.8.0+build.2) 1 | Community Builder Package (2.8.0) ? | Community Builder System plugin (2.8.0+build.2) 1 | comprofiler (2.8.0+build.2) 1 | comprofiler (2.8.0+build.2) 1 | Community Builder Library (2.8.0+build.2) 1 | Community Builder Package (2.8.0) ? | CB Activity (2.8.0) 0 |

Components :: Admin ::
Core :: com_search (3.0.0) 1 | com_cache (3.0.0) 1 | com_installer (3.0.0) 1 | com_redirect (3.0.0) 1 | com_postinstall (3.2.0) 1 | com_banners (3.0.0) 0 | com_languages (3.0.0) 1 | com_media (3.0.0) 1 | com_users (3.0.0) 1 | com_categories (3.0.0) 1 | com_templates (3.0.0) 1 | com_config (3.0.0) 1 | com_menus (3.0.0) 1 | com_modules (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_cpanel (3.0.0) 1 | com_tags (3.1.0) 1 | com_login (3.0.0) 1 | com_checkin (3.0.0) 1 | com_plugins (3.0.0) 1 | com_admin (3.0.0) 1 | com_associations (3.7.0) 0 | com_actionlogs (3.9.0) 1 | com_messages (3.0.0) 1 | com_privacy (3.9.0) 1 | com_newsfeeds (3.0.0) 0 | com_fields (3.7.0) 0 | com_weblinks (3.9.0) 0 | com_finder (3.0.0) 0 | com_ajax (3.2.0) 1 | com_content (3.0.0) 1 | com_joomlaupdate (3.10.1) 1 |
3rd Party:: com_kunena (5.2.4) 1 | plg_kunena_altauserpoints (5.2.4) 0 | plg_kunena_finder (5.2.4) 0 | PLG_KUNENA_EASYPROFILE (5.2.4) 0 | plg_kunena_comprofiler (5.2.4) 1 | plg_kunena_kunena (5.2.4) 1 | plg_kunena_uddeim (5.2.4) 0 | plg_kunena_community (5.2.4) 0 | plg_finder_kunena (5.2.4) 0 | plg_kunena_easysocial (5.2.4) 0 | PLG_KUNENA_EASYBLOG (0.0.1) ? | plg_kunena_joomla (5.2.4) 1 | plg_kunena_alphauserpoints (5.0.14) ? | plg_kunena_gravatar (5.2.4) 0 | COM_JCE (2.8.18) 1 | Admintools (6.1.11) 1 | WATCHFULLI (2.3.1) 1 | comprofiler (2.9.0) 1 | COM_REGULARLABSMANAGER (8.5.0) 1 | com_pixtracker (2.0.3) 1 | JMap (4.14) 1 | GDPR (2.9) 1 | SP Page Builder (5.0.9) 1 | Package Installer (6.2.0) 1 | com_tagmeta (1.9.1) 1 | Akeeba (8.3.3) 1 | com_rsform (3.1.11) 1 | AcyMailing (5.11.8) 1 |

Modules :: Site ::
Core :: mod_login (3.0.0) 1 | mod_wrapper (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_languages (3.5.0) 1 | mod_users_latest (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_banners (3.0.0) 0 | mod_stats (3.0.0) 0 | mod_articles_archive (3.0.0) 1 | mod_finder (3.0.0) 0 | mod_menu (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_whosonline (3.0.0) 0 | mod_tags_popular (3.1.0) 0 | mod_search (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_tags_similar (3.1.0) 0 | mod_articles_news (3.0.0) 0 | mod_weblinks (3.9.0) 0 |
3rd Party:: MOD_CBCONTENT (4.0.1) 0 | mod_kunenalatest (5.2.2) 1 | Community Builder Online module (2.8.0+build.2) 1 | MOD_CB_PROFILE_IMAGES (0.0.3) 0 | Community Builder Workflows module (2.8.0+build.2) 1 | Community Builder Login module (2.8.0+build.2) 1 | SP Page Builder (5.0.9) 1 | CB Activity (5.0.0+build.2) 0 | mod_kunenastats (5.2.2) 1 | CB Gallery (2.5.0+build.2) 0 | AcyMailing 5 module (3.7.0) ? | JSitemap module (4.14) 1 | CB GroupJive (3.5.2) 0 | mod_recentpostscustom (1.0) 1 | CB ProfileBook Latest (3.2.1) 0 | GTranslate (4.0.3) 1 | mod_relevantcategoriescustom (1.0) 1 | mod_kunenasearch (5.2.2) 1 |

Modules :: Admin ::
Core :: mod_login (3.0.0) 1 | mod_title (3.0.0) 1 | mod_privacy_dashboard (3.9.0) 1 | mod_sampledata (3.8.0) 0 | mod_latestactions (3.9.0) 1 | mod_multilangstatus (3.0.0) 0 | mod_status (3.0.0) 1 | mod_popular (3.0.0) 0 | mod_stats_admin (3.0.0) 0 | mod_latest (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_logged (3.0.0) 1 | mod_version (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_feed (3.0.0) 1 |
3rd Party:: MOD_CACHECLEANER (8.5.0PRO) 1 | JSitemap Quickicons (4.14) 1 | Community Builder Admin module (2.8.0+build.2) 1 |

Libraries ::
Core ::
3rd Party:: Community Builder Library (2.9.0) 1 | MS Framework Library (1.2.1.573) ? | Regular Labs Library (23.9.3039) 1 | file_fof40 (4.1.0) ? | file_fof30 (3.6.2) ? |

Plugins ::
Core :: K2 - SP Page Builder (1.4) 0 | plg_captcha_recaptcha_invisible (3.8) 1 | plg_captcha_recaptcha (3.4.0) 0 | plg_user_joomla (3.0.0) 1 | plg_user_terms (3.9.0) 0 | plg_user_contactcreator (3.0.0) 0 | plg_user_profile (3.0.0) 0 | plg_extension_joomla (3.0.0) 1 | plg_privacy_user (3.9.0) 1 | plg_privacy_actionlogs (3.9.0) 1 | plg_privacy_content (3.9.0) 1 | plg_privacy_message (3.9.0) 1 | plg_privacy_consents (3.9.0) 1 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_twofactorauth_totp (3.2.0) 0 | plg_finder_contacts (3.0.0) 0 | plg_finder_categories (3.0.0) 0 | plg_finder_weblinks (3.9.0) 0 | plg_finder_content (3.0.0) 0 | plg_finder_newsfeeds (3.0.0) 0 | plg_finder_tags (3.0.0) 0 | PLG_ACTIONLOG_JOOMLA (3.9.0) 1 | plg_fields_usergrouplist (3.7.0) 0 | plg_fields_user (3.7.0) 0 | plg_fields_url (3.7.0) 0 | plg_fields_repeatable (3.9.0) 0 | plg_fields_radio (3.7.0) 0 | plg_fields_textarea (3.7.0) 0 | plg_fields_media (3.7.0) 0 | plg_fields_sql (3.7.0) 0 | plg_fields_list (3.7.0) 0 | plg_fields_imagelist (3.7.0) 0 | plg_fields_integer (3.7.0) 0 | plg_fields_checkboxes (3.7.0) 0 | plg_fields_calendar (3.7.0) 0 | plg_fields_editor (3.7.0) 0 | plg_fields_text (3.7.0) 0 | plg_fields_color (3.7.0) 0 | plg_search_contacts (3.0.0) 0 | plg_search_categories (3.0.0) 0 | plg_search_weblinks (3.9.0) 0 | plg_search_content (3.0.0) 1 | plg_search_newsfeeds (3.0.0) 0 | plg_search_tags (3.0.0) 0 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_editors-xtd_module (3.5.0) 0 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_weblink (3.9.0) 0 | plg_content_geshi (2.5.0) 0 | plg_content_joomla (3.0.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_content_finder (3.0.0) 0 | plg_content_emailcloak (3.0.0) 1 | plg_content_fields (3.7.0) 0 | plg_content_confirmconsent (3.9.0) 0 | plg_content_loadmodule (3.0.0) 1 | plg_content_pagenavigation (3.0.0) 1 | Content - SP Page Builder (5.0.9) 1 | plg_content_vote (3.0.0) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_system_highlight (3.0.0) 1 | plg_system_updatenotification (3.5.0) 0 | plg_system_p3p (3.0.0) 1 | plg_system_log (3.0.0) 1 | plg_system_debug (3.0.0) 0 | plg_system_sef (3.0.0) 1 | plg_system_redirect (3.0.0) 0 | plg_system_stats (3.5.0) 1 | plg_system_fields (3.7.0) 0 | plg_system_logout (3.0.0) 1 | plg_system_weblinks (3.9.0) 0 | plg_system_sessiongc (3.8.6) 1 | plg_system_logrotation (3.9.0) 1 | PLG_SYSTEM_ACTIONLOGS (3.9.0) 0 | plg_system_languagecode (3.0.0) 0 | plg_system_cache (3.0.0) 0 | plg_system_remember (3.0.0) 1 | plg_system_languagefilter (3.0.0) 0 | plg_system_privacyconsent (3.9.0) 0 | plg_quickicon_extensionupdate (3.0.0) 0 | plg_quickicon_joomlaupdate (3.0.0) 0 | plg_quickicon_privacycheck (3.9.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_quickicon_eos310 (3.10.0) 1 | plg_authentication_joomla (3.0.0) 1 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_ldap (3.0.0) 0 | plg_authentication_cookie (3.0.0) 1 |
3rd Party:: AcyMailing Manage text (1.0.0) 1 | AcyMailing table of contents genera (1.0.0) ? | AcyMailing Tag : Subscriber informa (5.11.8) ? | AcyMailing Tag : Date / Time (5.11.8) 1 | AcyMailing Tag : Manage the Subscri (5.11.8) ? | AcyMailing : Statistics Plugin (3.7.0) 1 | AcyMailing : trigger Joomla Content (3.7.0) ? | AcyMailing Tag and filter : Communi (3.8.0) ? | AcyMailing Tag and filter : Communi (3.8.0) ? | AcyMailing Tag : Joomla User Inform (5.11.8) ? | AcyMailing Tag : Website links (3.7.0) 1 | AcyMailing Template Class Replacer (5.11.8) 1 | AcyMailing : share on social networ (1.0.0) ? | AcyMailing Tag : content insertion (3.7.0) 1 | Captcha - CB AntiSpam (5.0.0+build.2) 1 | plg_extension_jce (2.8.18) 1 | plg_finder_kunena (5.2.4) 0 | plg_finder_sppagebuilder (5.0.9) 0 | PLG_ACTIONLOG_ADMINTOOLS (6.1.11) 0 | PLG_ACTIONLOG_AKEEBABACKUP (8.3.3) 0 | PLG_ACTIONLOG_REGULARLABSMANAGER (8.5.0) 1 | plg_fields_mediajce (2.8.18) 1 | Search - Community Builder (2.1.1) 0 | plg_search_kunena (5.2.2) 1 | plg_search_sppagebuilder (5.0.9) 1 | PLG_EDITORS-XTD_BETTERPREVIEW (6.9.0) 1 | PLG_EDITORS-XTD_MODULESANYWHERE (7.18.0) 1 | Content - Community Builder (4.1.1) 1 | plg_content_kunenadiscuss (5.2.2) 0 | Content - PrivacyReset (1.0.0) 1 | PLG_EMBED_GOOGLE_MAP (2.1.0) 1 | Content - RSForm! Pro (3.0.0) 0 | Content - DeletedPosts (1.0.0) 1 | Content - AllUsers (1.0.0) 1 | Content - JSitemap Pingomatic (4.14) 1 | Content - Community Builder Author (2.0.2) 1 | Content - CB Activity (5.0.0+build.2) 0 | plg_content_pixtracker (2.0.3) 1 | Content - MessagesReport (1.0.0) 1 | Content - ModifiedPosts (1.0.0) 1 | Content - BlockedUsers (1.0.0) 1 | plg_content_jce (2.8.18) 1 | Content - CB Gallery (2.5.0+build.2) 0 | PLG_INSTALLER_ADMINTOOLS (6.1.11) 1 | plg_installer_rsform (1.0.0) 1 | PLG_INSTALLER_AKEEBABACKUP (8.3.3) 1 | plg_installer_jce (2.8.18) 1 | SP Simple Portfolio - SP Page Build (5.0.9) ? | plg_kunena_uddeim (5.2.4) 0 | plg_kunena_gravatar (5.2.4) 0 | plg_kunena_joomla (5.2.4) 1 | plg_kunena_comprofiler (5.2.4) 1 | plg_kunena_altauserpoints (5.2.4) 0 | plg_kunena_finder (5.2.4) 0 | plg_kunena_community (5.2.4) 0 | plg_kunena_easysocial (5.2.4) 0 | plg_kunena_kunena (5.2.4) 1 | plg_kunena_powered (1.0.0) 1 | Kunena - CB AntiSpam (5.0.0+build.2) 0 | PLG_KUNENA_EASYPROFILE (5.2.4) 0 | PLG_SYSTEM_ADMINTOOLS (6.1.11) 1 | System - JSitemap utilities (4.14) 1 | PLG_SYSTEM_JQUERYEASY (5.2.1) 1 | System - RSForm! Pro reCAPTCHA v3 (3.1.1) 1 | System - CB Auto Actions (9.1.0+build.2) 1 | plg_system_osmylicensesmanager (2.0.15) 1 | System - RSForm! Pro (3.0.0) 1 | AcyMailing : (auto)Subscribe during (5.11.8) ? | plg_system_jcemediabox (2.1.5) 1 | System - GDPR (2.9) 1 | plg_system_pixanalytic (2.0.3) 1 | System - RSForm! Pro Delete Submiss (1.0.0) ? | PLG_MSFRAMEWORK (1.2.1.573) 0 | AcyMailing JCE integration (5.11.8) 1 | PLG_SYSTEM_AKGEOIP (2.0.0) 1 | System - RokExtender (2.0.0) 1 | PLG_SYSTEM_CACHECLEANER (8.5.0PRO) 1 | plg_system_tagmeta (1.9.1) 1 | PLG_SYSTEM_BETTERPREVIEW (6.9.0) 1 | System - SP Page Builder Pro Update (5.0.9) ? | plg_system_kunena (5.2.4) 1 | PLG_SYSTEM_MODULESANYWHERE (7.18.0) 1 | PLG_SYSTEM_BACKUPONUPDATE (8.3.3) 0 | Community Builder System plugin (2.9.0) 1 | PLG_SYSTEM_REGULARLABS (23.9.3039) 1 | System - jSGCache (1.3.3) 0 | plg_system_jce (2.8.18) 1 | System - SP PageBuilder (5.0.9) 1 | PLG_SYSTEM_AKVERSIONCHECK (8.3.3) 1 | MS Installer (1.2.1.573) 0 | System - Custom Canonical (1.2.1) 1 | plg_quickicon_akeebabackup (8.3.3) 0 | plg_quickicon_kunena (5.2.4) 1 | plg_quickicon_jce (2.8.18) 1 | plg_editors_codemirror (5.60.0) 1 | plg_editors_tinymce (4.5.12) 1 | plg_editors_jce (2.8.18) 1 | AcyMailing Editor (5.11.8) 1 |

Templates :: Site :: ABCS (1.0) 0 | beez3 (3.1.0) 1 | protostar (1.0) 1 | ABCS v2 (2.0) 1 |
Templates :: Admin :: hathor (3.0.0) 1 | isis (1.0) 1 |

[brian]

In global configuration change the session handler from database to file

[Webdongle]

And folders be 755 not 775

[brian]

And folders be 755 not 775

Best practice but unrelated to the problem

[insprymedia]

In global configuration change the session handler from database to file

Hi Brian,

I tried changing the session handler to all of the options available ( https://app.screencast.com/lInt68sjSYFNz ) and then tried to update the Community Builder component each time. Same issue, none of them fixed it.

Any other ideas?

Thanks!