Tech Support Denied

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ortc
Joomla! Fledgling
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Joined: Thu Mar 28, 2013 4:15 pm

Tech Support Denied

Post by ortc » Thu Mar 28, 2013 4:44 pm

I purchased and installed JoomlaBoat's [youtube] Gallery Pro. A few weeks later, it stopped working. After contacting tech support, I received the following message:
We are NOT going to help you because you are helping to kill animals, you
are so ignorant that DO NOT UNDERSTAND that one day there will be no any
get your money back.

NO regards,

JoomlaBoat Team Support
Our site is used to rate hunting and fishing outfitters.
Has anyone encountered such a response?
Any recommendations on how and where to respond?

TIA
Tim

 
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stutteringp0et
Joomla! Ace
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Re: Tech Support Denied

Post by stutteringp0et » Thu Mar 28, 2013 7:38 pm

Wow...

Ask for a refund. Use another extension. There are many in that category - some free.

I don't sell my extensions, but I do consult. One of my rules is that I won't consult for, or in any way associate myself with porn sites. If a porn site used my free extensions and needed tech support, I would still give it to them.
My extensions: http://extensions.joomla.org/profile/pr ... ails/18398
Honk if this signature offends you.

 

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