Page 1 of 2

Too many number of guests online

Posted: Wed Jan 31, 2018 7:12 pm
by stepdad
I just updated to version 8.3.4 and I noticed that there are too many guests online on my site – from 90+ to 4,000+. That's way too many guests online at the same time. Any thoughts on these? Thanks.

Who's online module reports unusually high number of visitors after update to J! 3.8.4

Posted: Wed Jan 31, 2018 7:56 pm
by Adnet
This morning i updated to version 3.8.4. since then the users online module is malfunctioning,
it shows 2 or 3 times more logged users than what it was before.
Any help ?

Re: Problem after updating to 3.8.4.

Posted: Thu Feb 01, 2018 7:06 am
by hannes7
Yes, for me too. Currently it says 32723 (!) visitors on-line, although I believe there might be maybe 10-20 visitors.

Here's the message I received after the update - maybe it has something to do with it?
error.jpg
Please help!

Re: Problem after updating to 3.8.4.

Posted: Thu Feb 01, 2018 7:43 am
by ribo
If you found a bug please report it here https://issues.joomla.org/

Re: Problem after updating to 3.8.4.

Posted: Thu Feb 01, 2018 8:32 am
by Adnet
I dont have account in github that is asking and i i dont know if it a bug

Re: Problem after updating to 3.8.4.

Posted: Thu Feb 01, 2018 8:33 am
by hannes7
ribo wrote:If you found a bug please report it here https://issues.joomla.org/
Thank you, I opened a report: https://issues.joomla.org/tracker/joomla-cms/19511

Re: Problem after updating to 3.8.4.

Posted: Thu Feb 01, 2018 10:14 am
by AMurray
My two cents.....what "visits" module or plugin is being referred to:

In Administrator using ISIS on 3.8.4, I have "0" visitors and 1 administrator. I didn't get that SQL error (updated 3.8.3 > 3.8.4 Wednesdady 31/1/2018.

I'm not using any such visit counter / logged in user module on front-end. I can't seem to find such a module in the core system either.
footer_visits_count_says_0.JPG

Maybe it's a Super Blue Blood moon curse! 8) ;)

Re: Problem after updating to 3.8.4.

Posted: Thu Feb 01, 2018 10:20 am
by hannes7
Hi,

I get the visitor numbers from the Kunena forum component and I also have a custom Joomla module. Both counters are showing similar (very high) numbers.

Re: Problem after updating to 3.8.4.

Posted: Thu Feb 01, 2018 10:23 am
by Adnet
Who's Online is from joomla
there is from kunena and easy social in my site too,
and all show about the same number

Re: Problem after updating to 3.8.4.

Posted: Thu Feb 01, 2018 11:04 am
by AMurray
I can't find have any "Who's Online" (core) module and don't use K2.

The only visitor stats are as per the above screenshot (Visitors: 1, Administrator: 1 since I've logged into the front end site) in the footer of ISIS template.

It's not misrepresenting visitor numbers.

Re: Problem after updating to 3.8.4.

Posted: Thu Feb 01, 2018 11:33 am
by Adnet
Maybe you didnt create the module
add it from add new module

Re: Too many number of guests online

Posted: Thu Feb 01, 2018 11:53 am
by JuliPetkov80
These guests should be robots, so you can ban them in robot.txt

Re: Problem after updating to 3.8.4.

Posted: Thu Feb 01, 2018 12:21 pm
by madifor
After upgrade to 3.8.4 , not able to login using Cb-Login.. (Community Builder)
Get the message stating that the session is expired or enable cookies ...
Have this on multiple machines and various browsers and havent changed any setting on any of the browers i have used.

any advise would be helpfull

Re: Too many number of guests online

Posted: Thu Feb 01, 2018 12:29 pm
by gws

Re: Problem after updating to 3.8.4.

Posted: Thu Feb 01, 2018 12:33 pm
by ossolution
@madifor It is likely causes by some routing changes in 3.8.4. There is a PR which reverts these changes. If you have time, please test this one https://github.com/joomla/joomla-cms/pull/19512 and report the result back so that it can get merged

Re: Problem after updating to 3.8.4.

Posted: Thu Feb 01, 2018 12:41 pm
by hannes7
Hi,

seems that the fix is found now:

https://github.com/joomla/joomla-cms/issues/19511

Re: Problem after updating to 3.8.4.

Posted: Thu Feb 01, 2018 6:01 pm
by ribo
AMurray wrote:I can't find have any "Who's Online" (core) module and don't use K2.

The only visitor stats are as per the above screenshot (Visitors: 1, Administrator: 1 since I've logged into the front end site) in the footer of ISIS template.

It's not misrepresenting visitor numbers.
https://docs.joomla.org/Help38:Extensio ... Who_Online

Re: Problem after updating to 3.8.4.

Posted: Thu Feb 01, 2018 8:25 pm
by sozzled
The Who's Online module (and variants of the mechanism used by other extension developers) has been problematic going back all the way to J! 1.5. The visitor numbers have always been unreliable; I don't use it on any of my websites for that reason.

As the discussion on GitHub shows, while some improvements can be achieved, there's a trade-off between obtaining a more accurate picture of the numbers and a penalty in site performance as a result.

Re: Problem after updating to 3.8.4.

Posted: Thu Feb 01, 2018 8:36 pm
by ribo
sozzled wrote:The Who's Online module (and variants of the mechanism used by other extension developers) has been problematic going back all the way to J! 1.5. The visitor numbers have always been unreliable; I don't use it on any of my websites for that reason.

As the discussion on GitHub shows, while some improvements can be achieved, there's a trade-off between obtaining a more accurate picture of the numbers and a penalty in site performance as a result.
The theory and the act are two different things. I confirm that the bug with too many guests after joomla 3.8.4 is exist. I have a joomla website that i use it and i was never had too many guests that it shows now.

Re: Problem after updating to 3.8.4.

Posted: Thu Feb 01, 2018 8:41 pm
by sozzled
I agree with you, @ribo. It would seem that, while the problem has been around for years and may not have been noticed as much, the problem has worsened with the release of J! 3.8.4 and that's why we're having this discussion today. That's all I can say on the matter.

Re: Problem after updating to 3.8.4.

Posted: Thu Feb 01, 2018 8:54 pm
by ribo
Ok here is the fix https://github.com/joomla/joomla-cms/pull/19514/files . I tested too and it fix the issue with too many guests. As i understood they will add it in j 3.8.5

Re: Too many number of guests online

Posted: Sat Feb 03, 2018 5:55 pm
by ribo
Also with this fix https://github.com/joomla/joomla-cms/pull/19514/files fixes the issue that shows too many users that are online in backend. After the fix of this file all the users that get in backend must logout and after must login to see that this fixes the issue

GUEST OPTION not Good works.

Posted: Sun Feb 04, 2018 7:46 am
by borut1978
The "guest" option shows me in the module on the website a large number of guests, too big in my opinion. Before the upgrade to 3.8.4 it was ok. Now something has been blocked after the upgrade.
My site:
http://www.underground.sosnowiec.pl

Re: GUEST OPTION not Good works.

Posted: Sun Feb 04, 2018 9:56 am
by gws
Its a bug in 3.8.4 and will be fixed in 3.8.5, which will be soon.

Re: Too many number of guests online

Posted: Tue Feb 06, 2018 2:55 pm
by eSilverStrike
I see that 3.8.5 has just been released as I write this but for those applying the fix

https://github.com/joomla/joomla-cms/pull/19514/files

to Joomla 3.8.4 this bug fixes an issue of not deleting expired sessions. This means once you apply the fix you will need to delete those old expired sessions. The easiest way to do this is to switch Session Handler in the Joomla Global Configuration hit save and then switch it back if you want. You should also delete your cache as well incase you cache the module.

Re: GUEST OPTION not Good works.

Posted: Wed Feb 07, 2018 5:13 am
by borut1978
borut1978 wrote:The "guest" option shows me in the module on the website a large number of guests, too big in my opinion. Before the upgrade to 3.8.4 it was ok. Now something has been blocked after the upgrade.
My site:
http://www.underground.sosnowiec.pl
After update for 3.8.5. not fixed. :(

Re: Too many number of guests online

Posted: Wed Feb 07, 2018 5:14 am
by sozzled
Did you delete old/expired sessions?

Re: Too many number of guests online

Posted: Wed Feb 07, 2018 5:47 am
by borut1978
Yes, Delete sessions or off system cache. Not fix. Joomla from version to version, getting worse.

Re: Too many number of guests online

Posted: Wed Feb 07, 2018 5:58 am
by sozzled
Are you using an intermediate/proxy cache or CDN?

Re: Too many number of guests online

Posted: Wed Feb 07, 2018 6:29 am
by borut1978
sozzled wrote:Are you using an intermediate/proxy cache or CDN?
No, in 3.8.3 not a problem. After upgrading to 3.8.4 it is all the time.