Simple component for asking questions

This forum is for general questions about extensions for Joomla! 3.x.

Moderators: pe7er, General Support Moderators

Forum rules
Forum Rules
Absolute Beginner's Guide to Joomla! <-- please read before posting, this means YOU.
Forum Post Assistant - If you are serious about wanting help, you will use this tool to help you post.
Post Reply
Ironside
Joomla! Ace
Joomla! Ace
Posts: 1724
Joined: Mon Nov 13, 2006 8:01 pm
Contact:

Simple component for asking questions

Post by Ironside » Sun Feb 11, 2018 2:13 pm

Can anyone recommend a component that allows people to ask a question rather than having to sign up and use of forum which can end up using a lot of resources?
Ham and eggs. A day's work for a chicken, a lifetime commitment for a pig.

http://www.tetraplegicliving.com
http://www.oscarfishlover.com

User avatar
wwhite
Joomla! Explorer
Joomla! Explorer
Posts: 469
Joined: Wed Jul 30, 2008 4:40 am
Location: SC USA

Re: Simple component for asking questions

Post by wwhite » Sun Feb 11, 2018 4:54 pm

Search the JED for "Question and Answer" and you will find several extensions that range from blog entries w comments to full featured components that are forums or look like them. Most will probably require logged in users.
Joomla - K2
Funeral Director - Every Day Above Ground is a Good Day!
Saying - This old world keeps spinning round, it a wonder tall trees aint laying down https://www.[youtube].com/watch?v=c_W9aaQ1Apo

User avatar
AMurray
Joomla! Virtuoso
Joomla! Virtuoso
Posts: 3761
Joined: Sat Feb 13, 2010 7:35 am
Location: Australia

Re: Simple component for asking questions

Post by AMurray » Mon Feb 12, 2018 9:43 am

Agree, as @wwhite suggested, and some links to ideas suggested below.

To clarify, is this question-and-answer idea going to be (a) a live chat one-to-one, (b) a support ticket system or (c) a static FAQ list (that you as site owner/operator will build) or (d) a dynamic FAQ that grows as users submit questions and you provide answers?

1) The FAQ idea could be a list you (as site operator/owner) build yourself, or dynamic as in users submit questions and the answers are public to all - https://extensions.joomla.org/category/ ... ation/faq/

2) Do you simply want a form, that sends an email to you, that you then respond back to in your own time.
https://extensions.joomla.org/category/ ... act-forms/

3) a Help-ticket system? There are many varieties and options. The ticket system might require a log on but thats so you can track a ticket's progress and the conversation between the user and support.
https://extensions.joomla.org/category/ ... help-desk/

Are you anticipating a busying site - to the point of the "lots of resources used" as you mentioned? If that's the case you need to consider the hosting service you're using e.g. shared vs VPS or similar.

I mean on the level of engagement from users, such as Joomla's own forum, I'm sure that's "moderate" in its usage really but you see many dozens of posts across a couple of dozen sub-forums and many people responding to questions.
Regards,
--------------------------------------------------------------
A Murray
Millennium Falcon - it's the ship that made the Kessel run in less than 12 parsecs! The fastest hunk of junk in the galaxy.


Post Reply

Return to “Extensions for Joomla! 3.x”