Problem with installing RokGallery extension

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ChristiJ
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Problem with installing RokGallery extension

Post by ChristiJ » Tue Nov 13, 2018 7:54 am

Hi!
In a brand new Joomla instalation (3.9) I get the error shown in the file, when I try to install RokGallery from Rockettheme. Dose anyome have a suggestion what to do? I hav concated my service provider, but yhey asked me to try Joomla Forum.
Udklip.JPG
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Last edited by toivo on Tue Nov 13, 2018 8:16 am, edited 1 time in total.
Reason: mod note: moved, not related to 3.x Installation

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toivo
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Re: Problem with installing RokGallery extension

Post by toivo » Tue Nov 13, 2018 9:34 am

Was this the first time you installed the RokGallery extension at this site or was it previously installed?
Toivo Talikka, Global Moderator

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AMurray
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Re: Problem with installing RokGallery extension

Post by AMurray » Tue Nov 13, 2018 9:40 am

I am thinking it's probably just an incompatibility with 3.9, or with your template. Make sure the template,and extension are updated.

Can you post the FPA please - viewtopic.php?f=714&t=793531 - and before you ask, refer to the pink section at top of screen ;)

According to the JED, RokGallery was last updated in 2015 (that's the last version listed - v2.31), so if you only have that, I wouldn't be surprised it's not working. Note there is an updated release on rockettheme.com, v 2.44 (released October 2018) so I would advise you update it.

Providing direct link also due to version on JED is out of date: https://rockettheme.com/docs/joomla/ext ... strator.md

I also wonder if you need the "Rokcommon" plugin .... ???
Regards - A Murray
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ChristiJ
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Re: Problem with installing RokGallery extension

Post by ChristiJ » Tue Nov 13, 2018 2:06 pm

AMurray wrote:
Tue Nov 13, 2018 9:40 am
I am thinking it's probably just an incompatibility with 3.9, or with your template. Make sure the template,and extension are updated.

Can you post the FPA please - viewtopic.php?f=714&t=793531 - and before you ask, refer to the pink section at top of screen ;)

According to the JED, RokGallery was last updated in 2015 (that's the last version listed - v2.31), so if you only have that, I wouldn't be surprised it's not working. Note there is an updated release on rockettheme.com, v 2.44 (released October 2018) so I would advise you update it.

Providing direct link also due to version on JED is out of date: https://rockettheme.com/docs/joomla/ext ... strator.md

I also wonder if you need the "Rokcommon" plugin .... ???
Thank your for your reply. I have run rokcommon before trying to install rokgallery. The rokgallery version i have been trying to install is 2.44.

Here I now post the FPA. (Thank you for looking into it):
Forum Post Assistant (v1.4.5 (Ganymede)) : 13th November 2018 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.9.0-Stable (Amani) 30-October-2018
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Writable (644) | Owner: --protected-- . (uid: /gid: ) | Group: --protected-- (gid: ) | Valid For: 3.9
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: false | .htaccess/web.config: Yes | GZip: false | Cache: false | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: N/A | LiveSite: | Session lifetime: 15 | Session handler: database | Shared sessions: false | SSL: N/A | Error Reporting: default | Site Debug: false | Language Debug: false | Default Access: 1 | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.9.0: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 2.6.32-954.3.5.lve1.4.58.el6.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate | Doc Root: --protected-- | System TMP Writable: Yes | Free Disk Space : 32.37 GiB |

PHP Configuration :: Version: 7.0.32 | PHP API: litespeed | Session Path Writable: Yes | Display Errors: 1 | Error Reporting: 22487 | Log Errors To: | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Open Base: | Uploads: 1 | Max. Upload Size: 256M | Max. POST Size: 256M | Max. Input Time: 60 | Max. Execution Time: 60 | Memory Limit: 1024M

Database Configuration :: Version: 5.7.23-23-log (Client:mysqlnd 5.0.12-dev - 20150407 - $Id: b5c5906d452ec590732a93b051f3827e02749b83 $) | Host: --protected-- (--protected--) | Localhost: No | Collation: utf8mb4_general_ci (Character Set: utf8mb4) | Database Size: 23.14 MiB | #of Tables:  239
Detailed Environment :: wrote:PHP Extensions :: Core (7.0.32) | date (7.0.32) | libxml (7.0.32) | openssl (7.0.32) | pcre (7.0.32) | sqlite3 (7.0.32) | zlib (7.0.32) | bcmath (7.0.32) | bz2 (7.0.32) | calendar (7.0.32) | ctype (7.0.32) | curl (7.0.32) | dom (20031129) | hash (1.0) | fileinfo (1.0.5) | filter (7.0.32) | ftp (7.0.32) | gd (7.0.32) | gettext (7.0.32) | gmp (7.0.32) | SPL (7.0.32) | iconv (7.0.32) | session (7.0.32) | intl (1.1.0) | json (1.4.0) | ldap (7.0.32) | mbstring (7.0.32) | mcrypt (7.0.32) | standard (7.0.32) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: b5c5906d452ec590732a93b051f3827e02749b83 $) | mysqli (7.0.32) | PDO (7.0.32) | pdo_dblib (7.0.32) | pdo_mysql (7.0.32) | PDO_ODBC (7.0.32) | pdo_sqlite (7.0.32) | Phar (2.0.2) | Reflection (7.0.32) | imap (7.0.32) | SimpleXML (7.0.32) | soap (7.0.32) | exif (7.0.32) | tokenizer (7.0.32) | xml (7.0.32) | xmlreader (7.0.32) | xmlwriter (7.0.32) | xsl (7.0.32) | zip (1.13.5) | litespeed () | imagick (3.4.3) | mongodb (1.5.2) | redis (4.1.1) | ionCube Loader () | Zend OPcache (7.0.32) | Zend Engine (3.0.0) |
Potential Missing Extensions ::

Switch User Environment (Experimental) :: PHP CGI: No | Server SU: No | PHP SU: No | Custom SU (LiteSpeed/Cloud/Grid): No
Potential Ownership Issues: Maybe
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (---) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (755) |

Elevated Permissions (First 10) ::
Database Information :: wrote:Database statistics :: Uptime: 2371870 | Threads: 73 | Questions: 7396119127 | Slow queries: 38707 | Opens: 208248082 | Flush tables: 1 | Open tables: 2000 | Queries per second avg: 3118.264 |
Extensions Discovered :: wrote:Components :: SITE ::
Core :: com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
3rd Party:: WF_AGGREGATOR_[youtube]_TITLE (2.6.33) 1 | WF_AGGREGATOR_VINE_TITLE (2.6.33) 1 | WF_AGGREGATOR_DAILYMOTION_TITL (2.6.33) 1 | WF_AGGREGATOR_VIMEO_TITLE (2.6.33) 1 | WF_POPUPS_JCEMEDIABOX_TITLE (2.6.33) 1 | WF_POPUPS_WINDOW_TITLE (2.6.33) 1 | WF_LINK_SEARCH_TITLE (2.6.33) 1 | WF_LINKS_JOOMLALINKS_TITLE (2.6.33) 1 | WF_FILESYSTEM_JOOMLA_TITLE (2.6.33) 1 | WF_CONTEXTMENU_TITLE (2.6.33) 1 | WF_ANCHOR_TITLE (2.6.33) 1 | WF_EMOTIONS_TITLE (2.6.33) 1 | WF_SOURCE_TITLE (2.6.33) 1 | WF_ARTICLE_TITLE (2.6.33) 1 | WF_STYLESELECT_TITLE (2.6.33) 1 | WF_VISUALCHARS_TITLE (2.6.33) 1 | WF_FORMATSELECT_TITLE (2.6.33) 1 | WF_VISUALBLOCKS_TITLE (2.6.33) 1 | WF_XHTMLXTRAS_TITLE (2.6.33) 1 | WF_FULLSCREEN_TITLE (2.6.33) 1 | WF_CHARMAP_TITLE (2.6.33) 1 | WF_FONTCOLOR_TITLE (2.6.33) 1 | WF_STYLE_TITLE (2.6.33) 1 | WF_KITCHENSINK_TITLE (2.6.33) 1 | WF_MEDIA_TITLE (2.6.33) 1 | WF_FONTSIZESELECT_TITLE (2.6.33) 1 | WF_LINK_TITLE (2.6.33) 1 | WF_CLIPBOARD_TITLE (2.6.33) 1 | WF_PRINT_TITLE (2.6.33) 1 | WF_TEXTCASE_TITLE (2.6.33) 1 | WF_SPELLCHECKER_TITLE (2.6.33) 1 | WF_AUTOSAVE_TITLE (2.6.33) 1 | WF_NONBREAKING_TITLE (2.6.33) 1 | WF_IMGMANAGER_TITLE (2.6.33) 1 | WF_DIRECTIONALITY_TITLE (2.6.33) 1 | WF_INLINEPOPUPS_TITLE (2.6.33) 1 | WF_FONTSELECT_TITLE (2.6.33) 1 | WF_CLEANUP_TITLE (2.6.33) 1 | WF_LAYER_TITLE (2.6.33) 1 | WF_PREVIEW_TITLE (2.6.33) 1 | WF_HR_TITLE (2.6.33) 1 | WF_LISTS_TITLE (2.6.33) 1 | WF_TABLE_TITLE (2.6.33) 1 | WF_SEARCHREPLACE_TITLE (2.6.33) 1 | WF_BROWSER_TITLE (2.6.33) 1 |

Components :: ADMIN ::
Core :: com_contenthistory (3.2.0) 1 | com_languages (3.0.0) 1 | com_installer (3.0.0) 1 | com_finder (3.0.0) 1 | com_messages (3.0.0) 1 | com_ajax (3.2.0) 1 | com_users (3.0.0) 1 | com_categories (3.0.0) 1 | com_checkin (3.0.0) 1 | com_associations (3.7.0) 1 | com_banners (3.0.0) 1 | com_modules (3.0.0) 1 | com_fields (3.7.0) 1 | com_admin (3.0.0) 1 | com_login (3.0.0) 1 | com_privacy (3.9.0) 1 | com_cpanel (3.0.0) 1 | com_tags (3.1.0) 1 | com_postinstall (3.2.0) 1 | com_media (3.0.0) 1 | com_plugins (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_menus (3.0.0) 1 | com_content (3.0.0) 1 | com_templates (3.0.0) 1 | com_redirect (3.0.0) 1 | com_search (3.0.0) 1 | com_cache (3.0.0) 1 | com_config (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | com_actionlogs (3.9.0) 1 |
3rd Party:: COM_JCE (2.6.33) 1 | com_phocagallery (4.3.10) 1 | Akeeba (6.2.1) 1 |

Modules :: SITE ::
Core :: mod_articles_archive (3.0.0) 1 | mod_finder (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_whosonline (3.0.0) 1 | mod_languages (3.5.0) 1 | mod_articles_popular (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_tags_similar (3.1.0) 1 | mod_tags_popular (3.1.0) 1 | mod_footer (3.0.0) 1 | mod_search (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_articles_news (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_wrapper (3.0.0) 1 | mod_login (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_users_latest (3.0.0) 1 |
3rd Party:: RokGallery Module (2.44) 0 |

Modules :: ADMIN ::
Core :: mod_stats_admin (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_privacy_dashboard (3.9.0) 1 | mod_menu (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_latestactions (3.9.0) 1 | mod_popular (3.0.0) 1 | mod_logged (3.0.0) 1 | mod_status (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_version (3.0.0) 1 | mod_title (3.0.0) 1 | mod_latest (3.0.0) 1 | mod_login (3.0.0) 1 | mod_sampledata (3.8.0) 1 | mod_toolbar (3.0.0) 1 | mod_feed (3.0.0) 1 |
3rd Party::

Plugins :: SITE ::
Core :: plg_installer_webinstaller (1.1.1) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_content_pagenavigation (3.0.0) 1 | plg_content_finder (3.0.0) 0 | plg_content_fields (3.7.0) 1 | plg_content_confirmconsent (3.9.0) 0 | plg_content_joomla (3.0.0) 1 | plg_content_loadmodule (3.0.0) 1 | plg_content_emailcloak (3.0.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_content_vote (3.0.0) 0 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_quickicon_privacycheck (3.9.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_module (3.5.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_twofactorauth_totp (3.2.0) 0 | plg_authentication_ldap (3.0.0) 0 | plg_authentication_cookie (3.0.0) 1 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_joomla (3.0.0) 1 | plg_system_redirect (3.0.0) 0 | plg_system_stats (3.5.0) 1 | plg_system_log (3.0.0) 1 | plg_system_p3p (3.0.0) 0 | plg_system_debug (3.0.0) 1 | plg_system_privacyconsent (3.9.0) 0 | plg_system_languagecode (3.0.0) 0 | PLG_SYSTEM_ACTIONLOGS (3.9.0) 0 | plg_system_logout (3.0.0) 1 | plg_system_fields (3.7.0) 1 | plg_system_cache (3.0.0) 0 | plg_system_highlight (3.0.0) 1 | plg_system_sessiongc (3.8.6) 1 | plg_system_sef (3.0.0) 1 | plg_system_languagefilter (3.0.0) 0 | plg_system_updatenotification (3.5.0) 1 | plg_system_remember (3.0.0) 1 | plg_system_logrotation (3.9.0) 1 | plg_finder_content (3.0.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_categories (3.0.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_user_profile (3.0.0) 0 | plg_user_contactcreator (3.0.0) 0 | plg_user_terms (3.9.0) 0 | plg_user_joomla (3.0.0) 1 | plg_captcha_recaptcha (3.4.0) 0 | plg_captcha_recaptcha_invisibl (3.8) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_repeatable (3.9.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | PLG_ACTIONLOG_JOOMLA (3.9.0) 1 | plg_search_content (3.0.0) 1 | plg_search_newsfeeds (3.0.0) 1 | plg_search_categories (3.0.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_tags (3.0.0) 1 | plg_extension_joomla (3.0.0) 1 | plg_privacy_content (3.9.0) 1 | plg_privacy_actionlogs (3.9.0) 1 | plg_privacy_user (3.9.0) 1 | plg_privacy_message (3.9.0) 1 | plg_privacy_consents (3.9.0) 1 |
3rd Party:: plg_installer_jce (2.6.33) 1 | RokBox (2.0.14) 1 | plg_content_jce (2.6.33) 1 | plg_quickicon_akeebabackup (1.0) 1 | plg_quickicon_jce (2.6.33) 1 | Button - RokBox (2.0.14) 1 | Button - RokGallery (2.44) 0 | PLG_SYSTEM_BACKUPONUPDATE_TITL (3.7) 1 | System - RokCommon (3.2.6) 1 | System - RokBox (2.0.14) 1 | System - RokGallery (2.44) 0 | plg_system_jce (2.6.33) 1 | PLG_SYSTEM_AKEEBAUPDATECHECK_T (1.1) 1 | plg_editors_codemirror (5.40.0) 1 | plg_editors_jce (2.6.33) 1 | plg_editors_tinymce (4.5.8) 1 | plg_fields_mediajce (2.6.33) 1 | plg_extension_jce (2.6.33) 1 |
Templates Discovered :: wrote:Templates :: SITE :: beez3 (3.1.0) 1 | protostar (1.0) 1 |
Templates :: ADMIN :: isis (1.0) 1 | hathor (3.0.0) 1 |

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AMurray
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Re: Problem with installing RokGallery extension

Post by AMurray » Wed Nov 14, 2018 9:42 am

The FPA shows the hosting environment settings within or exceeding recommended settings. All technical stuff to me, but one thing that seems "out of place" (so to speak) is as below concerning the (file) ownership issue (this is a server setting, best resolved by your host).
FPA Report wrote: Switch User Environment (Experimental) :: PHP CGI: No | Server SU: No | PHP SU: No | Custom SU (LiteSpeed/Cloud/Grid): No
Potential Ownership Issues: Maybe
[Edit]
It also seems that Rokgallery is installed (even if a failed install the FPA is still reporting it).
FPA Report wrote:3rd Party:: plg_installer_jce (2.6.33) 1 | RokBox (2.0.14) 1 | plg_content_jce (2.6.33) 1 | plg_quickicon_akeebabackup (1.0) 1 | plg_quickicon_jce (2.6.33) 1 | Button - RokBox (2.0.14) 1 | Button - RokGallery (2.44) 0 | PLG_SYSTEM_BACKUPONUPDATE_TITL (3.7) 1 | System - RokCommon (3.2.6) 1 | System - RokBox (2.0.14) 1 | System - RokGallery (2.44) 0 | plg_system_jce (2.6.33) 1 | PLG_SYSTEM_AKEEBAUPDATECHECK_T (1.1) 1 | plg_editors_codemirror (5.40.0) 1 | plg_editors_jce (2.6.33) 1 | plg_editors_tinymce (4.5.8) 1 | plg_fields_mediajce (2.6.33) 1 | plg_extension_jce (2.6.33) 1 |
I assume the "0" next to the names (in red) mean that in the system the plugin is currently disabled - the other extensions show "1", and also under 3rd party modules, shows RokGallery as "0" (apparently installed, but disabled).
Regards - A Murray
General Support Moderator


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