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Emails from ChronoForms stopped

Posted: Mon Jan 27, 2020 8:07 am
by ilser
I've made a forms in December. When a parent send the form, she received a mail and also someone from our school received a mail. Since some days, we doesn't a mail anymore. I don't know what when wrong because it has worked. What could be the reason?

Re: Emails from ChronoForms stopped

Posted: Mon Jan 27, 2020 10:11 am
by waarnemer
Hard to tell.. since we cannot see your setup.
What may be is that receiving email servers do not accept the emails because of the origin not matching your domain reverse IP check. This can happen when email server is not the same as mail server.
What also can be is that the php mailer function is not well configured on your webserver.

Possible simple solutions:

your web server is the same as your mail server?
if not:
1. add the web server to the spf record in your DNS.
2. use smtp mail from the joomla config.

Re: Emails from ChronoForms stopped

Posted: Tue Jan 28, 2020 8:04 am
by ilser
But the forms have worked in the past. And nothing has changed on our server.

Re: Emails from ChronoForms stopped

Posted: Tue Jan 28, 2020 9:17 am
by w360
Have you tested the form?
If yes, have you enabled error reporting (https://www.joomlabeginner.com/blog/tut ... -in-joomla) and did you receive any errors?

Are your form is sending to an email host outside from where your website is hosted.
Example: Your https://yourdomain.com is trying to send an email to a hotmail.com email address.
If so have you checked if your server has been blacklisted?
https://mxtoolbox.com/blacklists.aspx

Re: Emails from ChronoForms stopped

Posted: Tue Jan 28, 2020 11:15 am
by waarnemer
ilser wrote:
Tue Jan 28, 2020 8:04 am
And nothing has changed on our server.
You are sure? you manage your server yourself?

and as @w360 says.. check for blacklists

Re: Emails from ChronoForms stopped

Posted: Tue Jan 28, 2020 3:13 pm
by toivo
ilser wrote:Since some days, we doesn't a mail anymore.
Go to Global Configuration - Server - Mail Settings and click 'Send Test Mail'. Does that function work or do you see error messages?

Re: Emails from ChronoForms stopped

Posted: Wed Jan 29, 2020 2:15 pm
by ilser
I have not setup the site. That person does not works here anymore. So it is not easy to understand all of what is said above because I just put articles and photo's to the site.
I have blacklisted the domain and it seems that there are not problems.
I have also send a test mail. I got a message that the test mail was a succes but I did not receive the mail.
In the form, parents have to give their emailadres to receive a confirmation to. I have also filled in the form with my private emailadres and I received a confirmation. So I think that the problem is our domain but I don't know where to look to solve that.
We does not manage the site ourselves. We hosted by yourname.nl.

Re: Emails from ChronoForms stopped

Posted: Wed Jan 29, 2020 2:29 pm
by toivo
ilser wrote:I have blacklisted the domain and it seems that there are not problems.
If a domain is blacklisted, mail servers will reject emails received from that domain or bounce them, return to the sender. On the contrary, if the domain was blacklisted, the reason for the blacklisting should be checked and the blacklisting cleared.

If the test email was sent but not received, the rejection must have occurred in the receiving mail server.

BTW, if the website is hosted on a shared server, your domain is not necessarily causing the blacklisting. Any other website sending spam emails from the same IP address can cause your IP address to be blacklisted.

Re: Emails from ChronoForms stopped

Posted: Wed Jan 29, 2020 2:56 pm
by waarnemer
from viewtopic.php?p=623739#p623799
PHP mail uses the settings in PHP.INI to send email through sendmail (there is a config section for email in PHP.INI)
Sendmail is a direct path that lets you build email but requires you to build the header for it (php mail does this for you)
SMTP uses a dedicated email server to send mail through. It is similar to sending email with outlook to your ISP.
So at least that explains the differences a little.

Form your post:
I have also send a test mail. I got a message that the test mail was a succes but I did not receive the mail.
That may happen when the mailer is set to PHP mailer or Sendmail... according to that, it has been sent... but it never arrives.... it may just be flagged as spam or worse the IP of your server is blacklisted. See @toivo's comment.

But if you would check your domain on https://mxtoolbox.com/blacklists.aspx I doubt you are blacklisted. Then what more can you do?

Few checks:
The test mail is to be received by the Super User email address. (see users -> manage look for the super user and see if he she has "receive system emails enabled".

Also see my comments in previous posts...

If you do set to SMTP use the exact credentials and server/port settings as provided by your ISP.
Pro, you use the mail as if it was from your usual mail app
Con, if you change the credentials in the mail server, you need to change them in Joomla! too...

Re: Emails from ChronoForms stopped

Posted: Thu Jan 30, 2020 6:21 am
by toivo
ilser wrote:I have also send a test mail. I got a message that the test mail was a succes but I did not receive the mail.
That depends on which mailbox you checked. The test email was sent to the email address in the field 'From Mail' under 'Mail Settings'.

waarnemeer wrote:The test mail is to be received by the Super User email address.
Only if a Super User happens to be using the email address defined in 'From Mail'.

Re: Emails from ChronoForms stopped

Posted: Thu Jan 30, 2020 8:31 am
by waarnemer
"Only if a Super User happens to be using the email address defined in 'From Mail'."
Realy? I thought the super user receiving the test mail as system email...
New thing learned.....

Re: Emails from ChronoForms stopped

Posted: Mon Feb 03, 2020 8:08 am
by ilser
Hello again
It seems that the problem is by the host. Apperantly there were some changes and we have a new yourname-place. The ancient employées don't work there aymore and they can not see the old settings from our yourname-place.

Re: Emails from ChronoForms stopped

Posted: Mon Feb 03, 2020 11:09 am
by leolam
waarnemer wrote:
Thu Jan 30, 2020 8:31 am
New thing learned.....
Useful these forums huh? I learn also each day new things still I do admit

Leo 8)