White page, dead links, etc.

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Rickardo
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White page, dead links, etc.

Postby Rickardo » Tue Jun 20, 2017 5:00 pm

Hello, I put my site up a week ago and I'm having issues.
When I click on the contact us page link I get a white page. It was giving the contact page with an error message Warning
JCacheStorageFile::_deleteFolder Failed deleting 7cf231b7577e540fe90617bb9cf9f794-cache-page-b39176c9b61eccfea49f16b304535309.php
Only the home page link worked then.
The images from the sliders disappeared too.
The site is muirden.sa.edu.au
I'd really appreciate any help here,
Thanks,

Rickardo
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Joined: Tue Jun 20, 2017 4:47 pm

Re: White page, dead links, etc.

Postby Rickardo » Tue Jun 20, 2017 8:29 pm

I installed the fpa in the hope it may help. I hope I've done it correctly.
Thanks,
Rick

Last PHP Error(s) Reported :: Forum Post Assistant (v1.3.0) : 21st June 2017 wrote:[21-Jun-2017 05:51:24 Australia/Adelaide] PHP Notice: Undefined index: event in E:\inetpub\web-sites\muirden.sa.edu.au-77\webroot\web\components\com_dpcalendar\layouts\comment\jcomments.php on line 14
Forum Post Assistant (v1.3.0) : 21st June 2017 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.7.0-Stable (Amani) 25-April-2017
Joomla! Configured :: Yes | Read-Only (444) | Owner: --protected-- . (uid: /gid: ) | Group: --protected-- (gid: ) | Valid For: 3.7
Configuration Options :: Offline: 0 | SEF: 1 | SEF Suffix: 0 | SEF ReWrite: 0 | .htaccess/web.config: No | GZip: 0 | Cache: 0 | FTP Layer: 0 | SSL: 0 | Error Reporting: maximum | Site Debug: 0 | Language Debug: 0 | Default Access: 1 | Unicode Slugs: 0 | Database Credentials Present: Yes

Host Configuration :: OS: Windows NT | OS Version: 6.3 | Technology: i586 | Web Server: Microsoft-IIS/8.5 | Encoding: gzip, deflate | Doc Root: E:/inetpub/web-sites/muirden.sa.edu.au-77/webroot/web | System TMP Writable: Yes

PHP Configuration :: Version: 5.6.20 | PHP API: cgi-fcgi | Session Path Writable: No | Display Errors: | Error Reporting: 22527 | Log Errors To: E:/System/Logs/PHP/PHP5.6.2/php5.6.2_errors.log | Last Known Error: 21st June 2017 05:51:24. | Register Globals: | Magic Quotes: | Safe Mode: | Open Base: | Uploads: 1 | Max. Upload Size: 20M | Max. POST Size: 8M | Max. Input Time: 60 | Max. Execution Time: 30 | Memory Limit: 128M

MySQL Configuration :: Version: 5.7.12-log (Client:mysqlnd 5.0.11-dev - 20120503 - $Id: 76b08b24596e12d4553bd41fc93cccd5bac2fe7a $) | Host: --protected-- (--protected--) | Collation: utf8_general_ci (Character Set: utf8) | Database Size: 10.59 MiB | #of Tables:  136
Detailed Environment :: wrote:PHP Extensions :: Core (5.6.20) | bcmath () | calendar () | ctype () | date (5.6.20) | ereg () | filter (0.11.0) | ftp () | hash (1.0) | iconv () | json (1.2.1) | mcrypt () | SPL (0.2) | odbc (1.0) | pcre () | Reflection ($Id: fbcf7a77ca8e3d4cd7501de8025235b947b8240f $) | session () | standard (5.6.20) | mysqlnd (mysqlnd 5.0.11-dev - 20120503 - $Id: 76b08b24596e12d4553bd41fc93cccd5bac2fe7a $) | tokenizer (0.1) | zip (1.12.5) | zlib (2.0) | libxml () | dom (20031129) | PDO (1.0.4dev) | openssl () | SimpleXML (0.1) | wddx () | xml () | xmlreader (0.1) | xmlwriter (0.1) | cgi-fcgi () | curl () | fileinfo (1.0.5) | gd () | mbstring () | exif (1.4 $Id: f94e075e5a1ebe5108ef2729498d2f198df3c078 $) | mysql (1.0) | mysqli (0.1) | Phar (2.0.2) | pdo_mysql (1.0.2) | imagick (3.1.2) | xmlrpc (0.51) | xsl (0.1) | mhash () | Zend Engine (2.6.0) |
Potential Missing Extensions :: suhosin |

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: No | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No
Folder Permissions :: wrote:Core Folders :: images/ (777) | components/ (777) | modules/ (777) | plugins/ (777) | language/ (777) | templates/ (777) | cache/ (777) | logs/ (---) | tmp/ (777) | administrator/components/ (777) | administrator/modules/ (777) | administrator/language/ (777) | administrator/templates/ (777) |

Elevated Permissions (First 10) :: administrator/ (777) | administrator/cache/ (777) | administrator/components/ (777) | administrator/components/com_admin/ (777) | administrator/components/com_admin/controllers/ (777) | administrator/components/com_admin/helpers/ (777) | administrator/components/com_admin/helpers/html/ (777) | administrator/components/com_admin/models/ (777) | administrator/components/com_admin/models/forms/ (777) | administrator/components/com_admin/postinstall/ (777) |
Extensions Discovered :: wrote:Components :: SITE :: WF_AGGREGATOR_DAILYMOTION_TITL (2.6.12) 1 | WF_AGGREGATOR_VIMEO_TITLE (2.6.12) 1 | WF_AGGREGATOR_VINE_TITLE (2.6.12) 1 | [youtube] (2.6.12) 1 | WF_FILESYSTEM_JOOMLA_TITLE (2.6.12) 1 | WF_LINKS_JOOMLALINKS_TITLE (2.6.12) 1 | WF_POPUPS_JCEMEDIABOX_TITLE (2.6.12) 1 | WF_POPUPS_WINDOW_TITLE (2.6.12) 1 | WF_LINK_SEARCH_TITLE (2.6.12) 1 | WF_ANCHOR_TITLE (2.6.12) 1 | WF_ARTICLE_TITLE (2.6.12) 1 | WF_AUTOSAVE_TITLE (2.6.12) 1 | WF_BROWSER_TITLE (2.6.12) 1 | WF_CAPTION_TITLE (2.6.12) 1 | WF_CHARMAP_TITLE (2.6.12) 1 | WF_CLEANUP_TITLE (2.6.12) 1 | WF_CLIPBOARD_TITLE (2.6.12) 1 | WF_CONTEXTMENU_TITLE (2.6.12) 1 | WF_DIRECTIONALITY_TITLE (2.6.12) 1 | WF_EMOTIONS_TITLE (2.6.12) 1 | WF_FILEMANAGER_TITLE (2.6.12) 1 | WF_FONTCOLOR_TITLE (2.6.12) 1 | WF_FONTSELECT_TITLE (2.6.12) 1 | WF_FONTSIZESELECT_TITLE (2.6.12) 1 | WF_FORMATSELECT_TITLE (2.6.12) 1 | WF_FULLSCREEN_TITLE (2.6.12) 1 | WF_HR_TITLE (2.6.12) 1 | WF_IFRAME_TITLE (2.6.12) 1 | WF_IMGMANAGER_TITLE (2.6.12) 1 | WF_IMGMANAGER_EXT_TITLE (2.6.12) 1 | WF_INLINEPOPUPS_TITLE (2.6.12) 1 | [Do not buy our kitchens!] (2.6.12) 1 | WF_LAYER_TITLE (2.6.12) 1 | WF_LINK_TITLE (2.6.12) 1 | WF_LISTS_TITLE (2.6.12) 1 | WF_MEDIA_TITLE (2.6.12) 1 | WF_MEDIAMANAGER_TITLE (2.6.12) 1 | WF_MICRODATA_TITLE (2.6.12) 1 | WF_NONBREAKING_TITLE (2.6.12) 1 | WF_PREVIEW_TITLE (2.6.12) 1 | WF_PRINT_TITLE (2.6.12) 1 | WF_SEARCHREPLACE_TITLE (2.6.12) 1 | WF_SOURCE_TITLE (2.6.12) 1 | WF_SPELLCHECKER_TITLE (2.6.12) 1 | WF_STYLE_TITLE (2.6.12) 1 | WF_STYLESELECT_TITLE (2.6.12) 1 | WF_TABLE_TITLE (2.6.12) 1 | WF_TEMPLATEMANAGER_TITLE (2.6.12) 1 | WF_TEXTCASE_TITLE (2.6.12) 1 | WF_TEXTPATTERN_TITLE (2.6.12) 1 | WF_VISUALBLOCKS_TITLE (2.6.12) 1 | WF_VISUALCHARS_TITLE (2.6.12) 1 | WF_XHTMLXTRAS_TITLE (2.6.12) 1 | com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
Components :: ADMIN :: com_admin (3.0.0) 1 | com_ajax (3.2.0) 1 | Akeeba (5.4.0) 1 | com_associations (3.7.0) 1 | com_banners (3.0.0) 1 | com_cache (3.0.0) 1 | com_categories (3.0.0) 1 | com_checkin (3.0.0) 1 | com_config (3.0.0) 1 | com_content (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_cpanel (3.0.0) 1 | com_djevents (1.0.beta4) 1 | com_dpcalendar (6.0.0) 1 | com_easytimetable (1.6.3) 1 | com_fields (3.7.0) 1 | com_finder (3.0.0) 1 | COM_FOXCONTACT (3.7.1) 1 | COM_GALLERY (1.1.9) 1 | COM_GALLERY_WD (1.3.6) 1 | com_installer (3.0.0) 1 | COM_JCE (2.6.12) 1 | JMap (4.3.4) 1 | com_joomlaupdate (3.6.2) 1 | com_languages (3.0.0) 1 | Editors-xtd - Layerslideshow (1.0.3) 1 | Content - Layerslideshow (1.0.3) 1 | Layer SlideShow (1.0.3) 1 | LayerSlideshow (1.0.3) 1 | com_layer_slider (6.1.79) 1 | com_login (3.0.0) 1 | com_media (3.0.0) 1 | com_menus (3.0.0) 1 | com_messages (3.0.0) 1 | com_modules (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | offlajn_installer (1.0) 1 | com_plugins (3.0.0) 1 | com_postinstall (3.2.0) 1 | com_redirect (3.0.0) 1 | com_search (3.0.0) 1 | COM_SPEASYIMAGEGALLERY (1.2) 1 | com_tags (3.1.0) 1 | com_templates (3.0.0) 1 | com_users (3.0.0) 1 |

Modules :: SITE :: ARI Ext Menu (2.2.11) 1 | mod_articles_archive (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_articles_news (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | Art Wijmo Menu (2.0.1) 1 | mod_banners (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | BT Google Maps (2.1.1) 1 | Cinch Menu (1.8) 1 | mod_custom (3.0.0) 1 | MOD_DJEVENTS_CALENDAR (1.0.0) 1 | mod_djevents_search (1.0.0) 1 | mod_djevents_tags (1.0.0) 1 | DJ-MegaMenu (3.5.2) 1 | DJ-MegaMenu - Mobile Menu Butt (1.0.1) 1 | mod_dpcalendar_counter (6.0.0) 1 | mod_dpcalendar_map (6.0.0) 1 | mod_dpcalendar_mini (6.0.0) 1 | mod_dpcalendar_upcoming (6.0.0) 1 | Easytimetable everywhere (1.6.0) 1 | MOD_FANCYPANTSACCORDION (3.0) 1 | mod_feed (3.0.0) 1 | mod_finder (3.0.0) 1 | mod_footer (3.0.0) 1 | MOD_FOXCONTACT (3.7.1) 1 | Huge-IT Gallery Module (1.1.9) 1 | Gallery WD (1.3.6) 1 | Gallery WD SlideShow (1.3.6) 1 | Gallery WD Tags Cloud (1.3.6) 1 | JSitemap module (4.3.4) 1 | JS Social Tabs Slider (6.8.8) 1 | mod_languages (3.5.0) 1 | Layer SlideShow (1.0.3) 1 | Layer Slider (6.1.79) 1 | mod_login (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_search (3.0.0) 1 | SP Easy Image Gallery Module (1.2) 1 | mod_sr_menu (1.10) 1 | mod_stats (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_tags_similar (3.1.0) 1 | mod_users_latest (3.0.0) 1 | Vina Article Accordion (2.0) 1 | mod_whosonline (3.0.0) 1 | mod_wrapper (3.0.0) 1 |
Modules :: ADMIN :: mod_custom (3.0.0) 1 | mod_feed (3.0.0) 1 | JSitemap Quickicons (4.3.4) 1 | mod_latest (3.0.0) 1 | mod_logged (3.0.0) 1 | mod_login (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_stats_admin (3.0.0) 1 | mod_status (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_title (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_version (3.0.0) 1 |

Templates Discovered :: wrote:Templates :: SITE :: beez3 (3.1.0) 1 | copy_four (1.0) 1 | muirden_spare (1.0) 1 | protostar (1.0) 1 |
Templates :: ADMIN :: hathor (3.0.0) 1 | isis (1.0) 1 |
Last edited by toivo on Wed Jun 21, 2017 3:31 pm, edited 1 time in total.
Reason: mod note: disabled smilies for readability

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AMurray
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Re: White page, dead links, etc.

Postby AMurray » Tue Jun 20, 2017 9:55 pm

I can suggest one thing to start with: check that the "cache" folder is writeable - check for the following file path/file name:

Code: Select all

/[your-joomla-path]/libraries/joomla/cache/cache.php


Set the folder(s) to 755 and file(s) to 644. I note you have elevated file permissions (777) - not recommended or required. All Joomla folders should be 755 and files 644 (with configuration.php set to 444).

I don't get the white page as you have described, the contact page loads but does show the error you asked about but in a yellow alert box at the top of the screen; I also don't have the issues you mention concerning the banners/slide shows on the pages.

However - is this problem you're experiencing in a particular browser (I'm using Firefox but haven't tested in others).

The image below is what I see on visiting the Contact page.
muirden.jpg



On an unrelated matter, I will also point out your Joomla is out of date, latest is 3.7.2 - two updates since 3.7.0 release. (FPA shows Joomla as v 3.7.0).

3.7.0 had some security issues (so 3.7.1 was released).
https://www.joomla.org/announcements/re ... e-371.html

3.7.1 had some remaining issues so 3.7.2 was released
https://www.joomla.org/announcements/re ... lease.html
You do not have the required permissions to view the files attached to this post.
Regards,
--------------------------------------------------------------
A Murray
Millennium Falcon - it's the ship that made the Kessel run in less than 12 parsecs! The fastest hunk of junk in the galaxy.

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Re: White page, dead links, etc.

Postby AMurray » Tue Jun 20, 2017 9:59 pm

Just to clarify: - your FPA quotes an error that is unrelated to the original question:

FPA wrote:21-Jun-2017 05:51:24 Australia/Adelaide] PHP Notice: Undefined index: event in E:\inetpub\web-sites\muirden.sa.edu.au-77\webroot\web\components\com_dpcalendar\layouts\comment\jcomments.php on line 14.

I have only answered the question concerning:
Rickardo wrote:When I click on the contact us page link I get a white page. It was giving the contact page with an error message Warning
JCacheStorageFile::_deleteFolder Failed deleting 7cf231b7577e540fe90617bb9cf9f794-cache-page-b39176c9b61eccfea49f16b304535309.php


I don't know if the two are related or not.
Regards,
--------------------------------------------------------------
A Murray
Millennium Falcon - it's the ship that made the Kessel run in less than 12 parsecs! The fastest hunk of junk in the galaxy.

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Re: White page, dead links, etc.

Postby AMurray » Tue Jun 20, 2017 10:03 pm

I just realised also that your server is Windows / IIS so the "CHMOD" settings don't apply (as that's a Linux setting) - but make sure the files are writeable nonetheless.
Regards,
--------------------------------------------------------------
A Murray
Millennium Falcon - it's the ship that made the Kessel run in less than 12 parsecs! The fastest hunk of junk in the galaxy.

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Re: White page, dead links, etc.

Postby Rickardo » Wed Jun 21, 2017 2:54 am

Thanks for the response. This is my first Joomla site so it's all a little new to me. I seem to have fixed the slider image issue. I think it was a problem with a social media plug-in, I turned it of and the images came back.
When I click on the Contact Us link a second time when on the contact page it goes white, both in Safari and Firefox.
It appears that the files are writable. I'll check it again.
All seemed fine with it until around yesterday.
And, I will update the Joomla to the latest version.I'm still not sure on how to fix it though.
Again thanks for the response, it's greatly appreciated.
Rick

Rickardo
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Re: White page, dead links, etc.

Postby Rickardo » Wed Jun 21, 2017 3:08 am

I don't have huge faith in the server setup. I wanted to go with a VPS with Digital Pacific but the Principal (The Boss) insisted we go with her friends hosting business with a cheap shared server.
Is there some instruction I may give to them to fix it?
Thanks, again!

Rickardo
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Re: White page, dead links, etc.

Postby Rickardo » Wed Jun 21, 2017 3:18 am

Then I recalled seeing this at the beginning of the fpa report...I don't know who Murray Pest Control are so what's that about?

[20-Jun-2017 20:30:03 UTC] PHP Warning: fclose() expects parameter 1 to be resource, boolean given in E:\inetpub\web-sites\clients.murraypestcontrol.com.au-25\web\cron_emal_notify.php on line 170

Rickardo
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Re: White page, dead links, etc.

Postby Rickardo » Wed Jun 21, 2017 2:52 pm

Forgive my ignorance here, but what do I do with this?
/[your-joomla-path]/libraries/joomla/cache/cache.php

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AMurray
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Re: White page, dead links, etc.

Postby AMurray » Wed Jun 21, 2017 9:44 pm

Assuming you had some forum of 'admin' access level to the server to use Windows Explorer to browse the folders on the server; check the file permissions where your Joomla site resides "[your-joomla-path"] is a place-holder and you replace that with your actual file path....

However, it might be easier if you still have access to the Administrator side, (without the JCache error?) and install Admin Tools (from https://www.akeebabackup.com), and running the FIle Permisison checker which will check and fix all file permissions. That may then eliminate the error.
Last edited by AMurray on Wed Jun 21, 2017 9:56 pm, edited 2 times in total.
Regards,
--------------------------------------------------------------
A Murray
Millennium Falcon - it's the ship that made the Kessel run in less than 12 parsecs! The fastest hunk of junk in the galaxy.

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AMurray
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Re: White page, dead links, etc.

Postby AMurray » Wed Jun 21, 2017 9:46 pm

If the hosting is "dodgy" then that's beyond the scope of this forum, and you would seem to have hands-tied on having a say in what infrastructure is used.
Regards,
--------------------------------------------------------------
A Murray
Millennium Falcon - it's the ship that made the Kessel run in less than 12 parsecs! The fastest hunk of junk in the galaxy.

Rickardo
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Re: White page, dead links, etc.

Postby Rickardo » Wed Jun 21, 2017 11:01 pm

Yes, it's pretty frustrating. I have Akeeba Admin Tools Pro but it doesn't have the fix permissions because it's a Windows server.
Thanks for your help anyway

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Re: White page, dead links, etc.

Postby AMurray » Thu Jun 22, 2017 10:26 am

I'm now getting "Page not found" errors on this site......no mention of the original error but just the standard joomla 404 not found page.

Code: Select all

muirden.sa.edu.au
Regards,
--------------------------------------------------------------
A Murray
Millennium Falcon - it's the ship that made the Kessel run in less than 12 parsecs! The fastest hunk of junk in the galaxy.

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The file Cache Storage is not supported on this platform

Postby sozzled » Sat Jun 24, 2017 9:40 pm

@Rick: on your behalf, I asked the forum moderators to move this topic and the other topic that you created— viewtopic.php?f=717&t=952096 related to it—to this forum category in the hope that someone, more knowledgeable about IIS matters, might be able to assist you.

For the benefit of others who have contributed to both of these topics, the dead-link/page-not-found issues were resolved through a combination of various techniques none of which were related to folder permissions. The matter that remains unresolved is now the inability to enable site caching. With caching enabled, the problem site now operates; whether caching should be enabled in not for me to decide.

For what it's worth, I saw in another topic today a "similar issue" that may be worth looking at: viewtopic.php?f=717&t=952137. I don't fully understand its meaning but it may be something useful. Cheers.
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Rickardo
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Re: White page, dead links, etc.

Postby Rickardo » Sat Jun 24, 2017 11:03 pm

Cheers...some more info on ISS would be helpful.


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