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White page!

Posted: Thu Jun 22, 2017 9:42 am
by Rickardo
When I click on my "Contact Us" page I'm getting a white page.
Sometimes I get the contact form with this error message then if I click on the link again it goes back to white.

Warning
JCacheStorageFile::_deleteFolder Failed deleting 7cf231b7577e540fe90617bb9cf9f794-cache-page-d9c72ac7b40e7a165c1b5eb5f9d67cfc.php


Please help or I fear I will pull all my hair out!

The site is mourned.sa.edu.au

Site down

Posted: Thu Jun 22, 2017 10:05 am
by Rickardo
I've wrecked my site. I tried to change the cache settings and now I can't access the site front-end.

In the cache settings I don't have the file option anymore.

Please help

http://www.muirden.sa.edu.au

Re: White page!

Posted: Thu Jun 22, 2017 10:16 am
by ribo
Go to joomla backend and check in System-System Information-Folder Permissions , cache (Cache Folder) and administrator/cache (Cache Folder) if they are Unwritable. All folders except configuration.php must be Writable. If you have folders with permission 755 and you see them Unwritable, then you have permission issue in your host server and your host must fix it.

Re: White page!

Posted: Thu Jun 22, 2017 10:22 am
by AMurray
Rickardo,

This is apparently the same as your other question - viewtopic.php?f=706&t=952026 (in this you mention your lack of faith in the hosting you are forced to be using...).

Sounds strange if not the same host or server to have two in a row that come up with the same problem.

Sorry, I can't offer any further advice other than what my posts said in your other question.

[edit] To top this off, the URL you quoted results in "Server not found".

Code: Select all

mourned.sa.edu.au

Re: White page!

Posted: Thu Jun 22, 2017 10:25 am
by Rickardo
Hello, yes, I'm still having issues. Now I've crashed it.
I tried to change the cache settings, big mistake!
Now I get this message-
0 The file Cache Storage is not supported on this platform.

Re: White page!

Posted: Thu Jun 22, 2017 10:30 am
by AMurray
You can turn off caching options for Joomla in the configuration.phpfile (in the Joomla directory where you have your site). Try this for the other one as well.

open "configuration.php" in a text editor (suggest Notepad++).

around lines 10, 11, 12 find these settings:

Code: Select all

public $cache_handler = 'file';
	public $cachetime = '15';
	public $caching = '1';
Change them to

Code: Select all

public $cache_handler = 'none';
	public $cachetime = '0';
	public $caching = '0';
See what happens; if it mucks it up further, restore the original settings but putting the original values back in.

Also you might be able to disable plugins through the database, but I don't know what access you have to something like PHPMyAdmin or similar tool.

If I'm wrong in my assumptions here hopefully someone will correct me.

Re: White page!

Posted: Thu Jun 22, 2017 10:38 am
by ribo
Session Path Writable: No . This must be yes. Talk to your host. Generally i advice you to find a joomla friendly host and to no be to a windows host.

Re: White page!

Posted: Thu Jun 22, 2017 10:41 am
by Rickardo
Thanks but no luck there.
In the Folder Permissions it says the configuration.php is unwritable.

Re: White page!

Posted: Thu Jun 22, 2017 10:42 am
by ribo
All the folders are writable?

Re: White page!

Posted: Thu Jun 22, 2017 10:46 am
by Rickardo
Yes Ribo, thanks,I tried to get them to use a different Joomla friendly host. I'm not happy with the hosting but I'm not the boss unfortunately. The configuration.php and the cache are not writable.

Re: White page!

Posted: Thu Jun 22, 2017 10:49 am
by AMurray
You should be able to make configuration.php writeable.

Assuming that on a Windows Server running IIS, you can still (in Windows Explorer) right click the file, go to Properties on the context menu, towards the bottom of the dialogue and change the status from "read only" to writeable (uncheck the checkbox under the Attributes section)

Forgive me for being off the beaten track if so 8)
file_properties.PNG
That is, if you have such access in the Windows Server (via Windows Explorer). This is a simple file operation, so shouldn't be too hard to do ???

Sorry if I'm telling you stuff you know, but your comment above about "it not working" seems confusing when it shoudl be straight forward.

Re: White page!

Posted: Thu Jun 22, 2017 10:49 am
by ribo
Let s tell you again what i see in your host server from a first look from your fpa results in viewtopic.php?f=706&t=952026#p3480381

Session Path Writable: No . This must be yes. Talk to your host to fix it
Max. Upload Size: 20M | Max. POST Size: 8M . Make them both 30M

As i saw also in your last post you have unwritable cache folder. The problem is in your host side with permission issue.

Re: White page!

Posted: Thu Jun 22, 2017 10:59 am
by ribo
AMurray wrote:You should be able to make configuration.php writeable.

Assuming that on a Windows Server running IIS, you can still (in Windows Explorer) right click the file, go to Properties on the context menu, towards the bottom of the dialogue and change the status from "read only" to writeable (uncheck the checkbox under the Attributes section)

Forgive me for being off the beaten track if so 8)

file_properties.PNG

That is, if you have such access in the Windows Server (via Windows Explorer). This is a simple file operation, so shouldn't be too hard to do ???

Sorry if I'm telling you stuff you know, but your comment above about "it not working" seems confusing when it shoudl be straight forward.
Please let me inform you something that it seems that you don t know and you give wrong advice. In windows NT you can have unwritable the file configuration.php . This is not wrong and the OP will not have this cache error that he has. You can test it in your windows pc with wamp server or uniform server and install a joomla without change any permission anywhere. The problem of OP is that he has unwritable the cache folders and this is permission issue in his host server generally.

Re: White page!

Posted: Thu Jun 22, 2017 11:01 am
by Rickardo
Thanks, I appreciate the help. I don't have Explorer, I'm on a Mac. Is it possible to with it?
This is my first Joomla site so I don't know that much.

Ribo, I stuffed it up when I tried to change the cache settings. The site was working, with some issues, but at least it was working.

Re: White page!

Posted: Thu Jun 22, 2017 11:05 am
by ribo
If you are on Mac you must use Mamp https://www.mamp.info/en/

Re: White page!

Posted: Thu Jun 22, 2017 11:08 am
by ribo
But i am not understand your point about Mac. Your joomla site is it in a live server or in your local pc?

Re: White page!

Posted: Thu Jun 22, 2017 11:12 am
by Rickardo
The site is live-
www.muirden.sa.edu.au
I mention the mac because Amurray said I could change the write setting in Windows Explorer.

Re: White page!

Posted: Thu Jun 22, 2017 11:17 am
by ribo
Rickardo wrote:Thanks, I appreciate the help. I don't have Explorer, I'm on a Mac. Is it possible to with it?
This is my first Joomla site so I don't know that much.

Ribo, I stuffed it up when I tried to change the cache settings. The site was working, with some issues, but at least it was working.
Ok i think that i understand what do you say about Mac. It s no matter in what browser you are or in what pc you are when you are trying to make things in joomla. Your problem is with permissions and it s not your fault or joomla s fault. This is server s problem and or speak to your host to solve it or change host.

Re: White page!

Posted: Thu Jun 22, 2017 11:26 am
by Rickardo
Thanks for your help. I'll get on to the host about it.

Re: White page!

Posted: Thu Jun 22, 2017 12:22 pm
by ribo
Rickardo wrote:The site is live-
http://www.muirden.sa.edu.au
I mention the mac because Amurray said I could change the write setting in Windows Explorer.
No need to make anything like this. It s good for security reasons configuration.php to be unwritable . The problem is in your folders that they must be writable.

Re: White page!

Posted: Thu Jun 22, 2017 4:39 pm
by Rickardo
In the fpa I did the other day this came up-

[20-Jun-2017 20:30:03 UTC] PHP Warning: fclose() expects parameter 1 to be resource, boolean given in E:\inetpub\web-sites\clients.murraypestcontrol.com.au-25\web\cron_emal_notify.php on line 170

I don't know who Murray Pest Control is.
The site is on a shared server.
I'm worried about the security of the site with this.
Why would this come up?
The more I can find wrong with this server setup the more chance I have to convince the boss to change hosts to a Joomla friendly one.

Re: White page!

Posted: Thu Jun 22, 2017 4:50 pm
by leolam
Your site shows to be a Wordpress site? If you do not know that site as posted what is your site? What is going on here?

Leo 8)

Re: White page!

Posted: Thu Jun 22, 2017 7:38 pm
by Rickardo
Hey Leo,
No my site is a Joomla site
www.muirden.sa.edu.au
This appeared on an fpa I did the other day and I thought it strange, that's why I'm asking.

The file Cache Storage is not supported on this platform

Posted: Thu Jun 22, 2017 8:56 pm
by sozzled
First of all, I think I may be wasting my time contributing to this topic because I don't think I'll be able to assist further than what has already been written. The list of problems seems endless and I'm not even sure where to begin.

This topic is a continuation of an earlier suite of problems encountered by @Rickardo. Those problems were not resolved. I've attempted to sift through the posts and replies in both these topics and three things are evident:

(1) despite @Rickardo stating
Rickardo wrote:This is my first Joomla site ...
there are references to more than two sites (see msgs #1 and #2 of this topic); one of them does not resolve and the other returns a "404 Page not found" error.

(2) there is evidence that the site is being hosted on a Windows IIS platform; I accept that the [last-referenced] URL is a Joomla website.

(3) both topics refer to
The file Cache Storage is not supported on this platform.
I don't know enough about J! 3.7.0—which is obsolete, by the way—and Window IIS to understand why "the file Cache Storage is not supported" on that platform but I do know that these issues have been ongoing for more than a week, they've been discussed here over the past 2½ days, and we're none the wiser.

The best course of action would be to reload the website from the backup taken before the site was recently "tweaked"; take a copy of the site and work on it in isolation. Perhaps it's possible to relocate the server onto a more "Joomla-friendly" footing, I don't know. I do think, however, that the staff, students and parents associated with this website would be feeling more than a little uncomfortable at this time and they'd be looking for restoration of service (even if that service was tainted with warning messages) instead of what they're faced with now. This is not the right time to experiment. My advice: restore the site from a backup and then take things slowly.

@Rickardo: you have my sympathy, indeed you do. The others here have tried to help but I think it's probably time to rewind a little, pause, and reconsider the strategy. Good luck. Thanks also to @AMurray (I know he's tried his hardest, too) 8)

Re: White page!

Posted: Thu Jun 22, 2017 9:16 pm
by Rickardo
Thanks sizzled,
The only site I have here is the Muirden College one. I referred to the Murray Pest Control site because the name came up in the fpa that I did the other day and I thought it strange and a potential security issue.


[20-Jun-2017 20:30:03 UTC] PHP Warning: fclose() expects parameter 1 to be resource, boolean given in E:\inetpub\web-sites\clients.murraypestcontrol.com.au-25\web\cron_emal_notify.php on line 170

I just want to get the site going properly and am not qualified to experiment.

I'm waiting for the host to open and see if they can restore it to an earlier version. I tried through Akeeba but it wouldn't work.

It is being hosted on a Windows server, not my choice.

I tried to update to 3.7.2 but was unable to do it. That's in another post and is apparently a permission problem, again.

Re: White page!

Posted: Thu Jun 22, 2017 9:29 pm
by sozzled
Let's forget about (a) trying to get the site going "properly", (b) "Murray Pest Control", (c) whether the site is hosted on a Windows IIS platform or (d) attempting to update to J! 3.7.2. Your website is off-the-air and it's probably because of the Joomla cache option you've chosen (but that's just an educated guess).

I won't make any assumptions or judgement about what you've already attempted. We'll take it slowly; let's try to get the site going again.

Do you still have access to the Administrator site (the Joomla "backend")?

Re: White page!

Posted: Thu Jun 22, 2017 9:37 pm
by Rickardo
Yes, good advice.
Yes, I do have access to the"backend"

Re: White page!

Posted: Thu Jun 22, 2017 9:38 pm
by sozzled
Can you go to Global Configuration » System » Cache Settings and set and save

System Cache = OFF (Caching disabled)

???

Re: White page!

Posted: Thu Jun 22, 2017 9:40 pm
by Rickardo
I set that to OFF last night but it didn't change anything.

Re: White page!

Posted: Thu Jun 22, 2017 9:43 pm
by sozzled
Now go to System » Clear Cache and (even if there's nothing listed), click the Delete All button.

Likewise, go to System » Clear Expired Cache and click the Clear Expired Cache button on that page.