User with administrator group access blank page Topic is solved

[MikeWolters]

I have to admit that I'm pretty new to Joomla. I do have a website running in Joomla but this website is fairly simple. Only difficulty was to get it mulilangual.

I'm creating a new website and there I'm running into a problem. I tried for 4 hours to find a solution but I cannot seem find where I go wrong. I Want to create a user that has backend acces and can see and modify everything, but has no possibility to create users or to change them. So not a Superuser. In the Joomla install there were no Manager or Administror usergroups so I created them myself. I put all the rights correctly (with help of the great internet ). The problem is that whenever I log in on the backend with the created user (from the Administrator group) the page is completely empty. There are no menu's, no items nothing.

I guess I miss something but I cannot figure out what I'm missing.

So I hope there is a simple solution for my problem

[sozzled]

I'm not sure how to assist you on this.

In the Joomla install there were no Manager or Administror usergroups so I created them myself.

That doesn't really make much sense to me. Every vanilla-flavoured, out-of-the-box J! installation sets up a range of "standard" usergroups: see https://docs.joomla.org/Help39:Users_Groups.

Therefore, if your J! website did not have these built-in usergroups then something is wrong. It begs the question where you obtained the installation package to create your J! website or, perhaps, how you installed the J! distribution kit on your server, doesn't it?

So, before you get too ambitious and experiment with creating backend users who can access "and modify everything, but ... [with] no possibility to create users or to change them", you need to get your superuser backend access sorted out. It may be possible to remedy the situation with the website you created but it also may be better to create a new J! website that has everything set up "normally". It doesn't take long to create a new J! website (about 10-15 minutes) and then you have a good platform to start with.

I assume that your new J! website was built with J! 3.9.21. As I wrote at the beginning, I'm not sure what we can do at this juncture, with not having anything meaningful to work with as the superuser (i.e. a blank screen), unless the blank screen is simply a sign of more problematic issues?

[MikeWolters]

Hi sozzled,

the Joomla version is indeed 3.9.21. The hosting provider supported a (what looked like a standard Joomla install). It was more or less an action like what happens when I click this and the Joomla install was done.

Perhaps your advice to reinstall by hand is the best one. Although I will have to go through the hassle of the multi language part again.

Thanks,

Mike

[sozzled]

The hosting provider supported a (what looked like a standard Joomla install). It was more or less an action like what happens when I click this and the Joomla install was done.

Ahhhh ... One of those "Hey, look what we can do for you ... click this button and hope for the best ..." I never use those third-party three-mouse-clicks-and-hey-presto "instant"-website-but-not-really-the-genuine-article things. They are usually more trouble than they're worth. As I wrote before, it takes about 10-15 minutes to create a J! website using more (ahem) "traditional" methods.

I've even produced a video tutorial (well, I made it a year or two ago) that demonstrates, in real time, how to build a J! website in 10 minutes (including creating a sub-domain, defining the database, creating the DB username, download the installation kit to your PC, upload the kit to your webserver, run a decompression utility and followed by the installation procedure, login to the backend, install a backup utility, logout then visit the frontend. As I say, all done in 10 minutes (but I've done it a few hundred times so I don't expect everyone to be able to do things as quickly as I can do).

Anyway, I wish you all the very best.

[pe7er]

Perhaps your advice to reinstall by hand is the best one. Although I will have to go through the hassle of the multi language part again.

You could migrate some of your old content, and avoid the hassle of completely having to rebuild everything.
I would install a new Joomla 3.9.21 website on a local machine (eg using a web environment like XAMPP).
Use phpMyAdmin to export some database tables (complete or partly) from the old website.
And use phpMyAdmin on your new site to import those tables.

I would copy the complete #_content table for all articles, and from the #_categories table all its com_content records. After that you'll have to run a query to correct the created_by + modified_by fields because on the new site your userids will be different.

When the local website is ready I would use Akeeba Backup to create a backup, and restore that on the server.