Joomla 3.7.3 - Address disappears on contact page

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tr1
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Joomla 3.7.3 - Address disappears on contact page

Postby tr1 » Tue Jul 04, 2017 3:25 pm

Hi
I don't have a github account so thought I'd report what seems to be a bug in the latest update to 3.7.3.

After upgrading, a few fields disappear on the core contact component despite being enabled in the backend.

City or Suburb
State or Province
Postal/ZIP Code
Country

There may be others but these are the ones I've noticed. The site I upgraded runs PHP 7 so I rolled back to 5.6.30 to check if PHP was the cause but it didn't help, the issue remained. I also tried changing the template to see if this was the cause but it wasn't.

I also tried upgrading another Joomla website and it happened on that site too. I have backups so can roll back to 3.7.2 if I need to but I though't I'd raise the issue here as I imagine it will affect others as well.

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Re: Joomla 3.7.3 - Address disappears on contact page

Postby pe7er » Tue Jul 04, 2017 4:40 pm

Thanks for reporting this.

It has just been reported at github: https://github.com/joomla/joomla-cms/issues/16968
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Re: Joomla 3.7.3 - Address disappears on contact page

Postby davemgood » Tue Jul 04, 2017 5:41 pm

Same here.

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Re: Joomla 3.7.3 - Address disappears on contact page

Postby cazzani » Thu Jul 06, 2017 3:27 pm

The patch suggested here https://github.com/joomla/joomla-cms/pull/16971 does not fully fix the problem mentioned.

After applying the patch to a Joomla 3.7.3 site using Protostar, some contact fields still are not shown, while others supposed to be hidden are indeed shown.

Unfortuntaly I don't know how to use Github and to report this as issue to be reopened.

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Re: Joomla 3.7.3 - Address disappears on contact page

Postby ies » Thu Jul 13, 2017 9:54 am

Same here...

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Re: Joomla 3.7.3 - Address disappears on contact page

Postby ribo » Thu Jul 13, 2017 10:11 am

I think it s better for all of us to wait for joomla 3.7.4
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Contact address is not displaying

Postby sohopros » Thu Jul 13, 2017 7:07 pm

Hi,

1. We create contact in Joomla contact component.
2. Added address
3. Created menu item to display created contact form.
But address field is missing on front-end.

Is there any configuration what we are missing?
We checked contact component configuration,and menu item configuration, we have settings to display address field.


Please advise,
Sandra
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Re: Contact address is not displaying

Postby ribo » Thu Jul 13, 2017 8:20 pm

This is a known bug and it will be fixed in joomla 3.7.4 https://issues.joomla.org/tracker/joomla-cms/16968
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Re: Joomla 3.7.3 - Address disappears on contact page

Postby marshila » Tue Jul 18, 2017 12:39 pm

I know this is a known bug. Any chance of a "quick fix" being released or am I going to have to roll back to 3.7.2 so that my contact us page will work?

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Re: Joomla 3.7.3 - Address disappears on contact page

Postby ribo » Tue Jul 18, 2017 1:33 pm

Check the tracker if they fixed it. Don t roll back to 3.7.2 as this version is vulnerable and you will have the chance to get hacked.
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Re: Joomla 3.7.3 - Address disappears on contact page

Postby PaulSchram » Thu Jul 27, 2017 8:10 am

Had same problem with component contacts and went back to 3.7.2. with 3 websites. Now installed 3.7.4. and checked contact page again; but unfortunately 3.7.4. did not fix this bug so had to go back to 3.7.2. again. which I do not want because of the vulnerability to hackers...
Anyone an idea?

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Re: Joomla 3.7.3 - Address disappears on contact page

Postby ribo » Thu Jul 27, 2017 9:08 am

PaulSchram wrote:Had same problem with component contacts and went back to 3.7.2. with 3 websites. Now installed 3.7.4. and checked contact page again; but unfortunately 3.7.4. did not fix this bug so had to go back to 3.7.2. again. which I do not want because of the vulnerability to hackers...
Anyone an idea?

Downgrade is a bad idea. Please update to 3.7.4 . After you can clear your joomla and browser cache
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Re: Joomla 3.7.3 - Address disappears on contact page

Postby PaulSchram » Thu Jul 27, 2017 11:06 am

doing that I am stuck with 3 websites with bad contact pages. so no thanks. anyone an idea to fix this bug?

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Re: Joomla 3.7.3 - Address disappears on contact page

Postby sozzled » Thu Jul 27, 2017 11:59 am

Question for PaulSchram: 3 websites out of how many websites where you have this problem?
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Re: Joomla 3.7.3 - Address disappears on contact page

Postby PaulSchram » Thu Jul 27, 2017 12:50 pm

3 out of 3 so I think it's a joomla release bug.

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Re: Joomla 3.7.3 - Address disappears on contact page

Postby ribo » Thu Jul 27, 2017 3:13 pm

PaulSchram wrote: so no thanks

It s your sites and your decision to have vulnerable joomla sites. Just a note, dont have after the question why you will be hacked in the future.
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Re: Joomla 3.7.3 - Address disappears on contact page

Postby ribo » Thu Jul 27, 2017 3:17 pm

If you think that you have a bug report it https://github.com/joomla/joomla-cms/issues and someone will answer you there
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Re: Joomla 3.7.3 - Address disappears on contact page

Postby tr1 » Thu Jul 27, 2017 4:35 pm

PaulSchram wrote:3 out of 3 so I think it's a joomla release bug.


Hi Paul
The issue resolved itself for me after updating to 3.7.4. Are you sure it's not a caching issue?
If it's of any help, I added the address in a field I wasn't using (the mobile phone number in my case) as a temporary workaround whilst waiting for a fix.
Hope this helps

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Re: Joomla 3.7.3 - Address disappears on contact page

Postby sozzled » Thu Jul 27, 2017 7:34 pm

PaulSchram wrote:3 out of 3 so I think it's a joomla release bug.
This doesn't establish that it's "a Joomla release". This doesn't establish anything. This only says that one person (out of thousands) has all their sites with a similar problem.

Do all of these websites have anything in common? For example, do all of these websites use the same template?

I have an idea for you: change one of the site's templates to Protostar; update to J! 3.7.4 and then tell us if you have this problem. Can you do that, please?
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Re: Joomla 3.7.3 - Address disappears on contact page

Postby PaulSchram » Fri Jul 28, 2017 7:40 am

just updated on of the sites to 3.7.4. and used protostar; the contactpage displayed well but you need to click on the information form (email) to display it (no option to set it to Direct) and on the Miscellaneous Information to have it displayed (not direct). when back to original template it's messed u again. the miscellaneous info jumps from right to bottom and back and the information email is lost.
so think there is some sort of override made by the template that should be amended with these new joomla updates. am i correct?

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Bad template causes address information to disappear on contact page

Postby sozzled » Fri Jul 28, 2017 9:03 am

PaulSchram wrote:... updated one of the sites to 3.7.4. and used protostar [and everything works] ... there is some sort of override made by the template that should be amended with these new Joomla updates. Am I correct?
Are you correct in thinking that the template you were using needs to be fixed? Yes, you are correct in thinking that the template you were using needs to be fixed.

I'm pleased we've solved this problem for you. This is not a J! 3.7.3 (or J! 3.7.4) problem. This is your problem.

We had a discussion on this same subject only a couple of days ago: see viewtopic.php?f=706&t=953153
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