Page 1 of 1

Error session_start() in joomla.com site

Posted: Tue Jan 28, 2020 1:19 pm
by rguimera
Hello,

My free Joomla web page is giving the following error:

"Warning: session_start(): Failed to read session data: user (path: /tmp) in /mnt/data/vhosts/casite-xxxxxxxx.cloudaccess.net/httpdocs/libraries/joomla/session/handler/native.php on line 260
Error: Failed to start application: Failed to start the session"

The website used to work and I haven't changed anything recently. Trying to login through the CloudAccess admin web page also fails with these messages:

"Data collection error. Please contact Support"

"Looks like an error has occurred. If you think you should not be seeing this, please contact our Support."

Any help will be much appreciated.

Thanks in advance!

Re: Error session_start()

Posted: Tue Jan 28, 2020 2:31 pm
by w360
This could be a PHP error related to your host. Either they have an issue with the database or they have updated PHP to a newer version which hasn't been set up correctly.

Try to contact them fist.

Re: Error session_start() in joomla.com site

Posted: Tue Jan 28, 2020 2:44 pm
by toivo
Did you renew the subscription before it expired after 30 days?

Re: Error session_start() in joomla.com site

Posted: Tue Jan 28, 2020 5:59 pm
by rguimera
toivo wrote:
Tue Jan 28, 2020 2:44 pm
Did you renew the subscription before it expired after 30 days?
Yes, I did! I had 20-something days left, I think... and I renewed again today just in case, but the error persists.

Re: Error session_start() in joomla.com site

Posted: Tue Jan 28, 2020 6:36 pm
by toivo
You need to contact CloudAccess.net from the CloudControl Panel (CCP).

If you cannot login to the CCP, you can raise a support ticket at https://ccp.cloudaccess.net/submitticket.php.