FPA attempt gives content encoding error

[radiowave911]

Hello!

I am encountering an error in my Joomla 5.2.0 site and would like to post it to see if I can get some assistance. I followed the FPA instructions - download, extract, upload fpa-en.php to the web root. That all went well. When I attempt to load the page, however, I get an error:

Content Encoding Error
An error occurred during a connection to <site>.
Please contact the website owners to inform them of this problem

My host uses Plesk, PHP is version 8.3.12 set to run as FPM application served by Apache. I have limited access to make PHP configuration changes - I can only change what is exposed through Plesk. The server is a Linux server, the webserver running is Apache, not sure of the version. I do not have CLI access.

To see if I could get a better error, I accessed the script from my PC using curl. Unfortunately I did not get a better error - instead I received the HTML generated by the script. It would take me a while, but I could dig through that to sanitize the information (any credentials, etc.) and post it if that would help.

As another test, I loaded the script to a sub-domain, I get the same error when I attempt to run it there. I do not, at present, have Joomla installed anywhere else to try it.

While searching for a solution, I came across mentions of the temp file location and the log file locations. I made sure both were in their default locations with their default permissions (from the Joomla installation), with no effect on the error. I also checked the script timestamp - Plesk should not have retained the original from May 11, but I checked to be sure - Oct 22, 2024 07:30 PM. Looks right to me. Permissions on the file are 644 - which is what the index.php file has set. The .htaccess file is a mashup of the Joomla file and the Plesk-generated file (anti-scraping, anti-hotlinking redirects). I should note that the site itself loads ok, more or less. The issues with it loading are template related and not necessarily related to the JSON error I receive, I doubt they are related to the 'Content Encoding Error' message as well.

Let me know what other information I can provide, or please give me something to look at. I have been at this for a while now, and am all Googled out. Whatever help you can provide will be greatly appreciated!

Thanks
Tim

[AMurray]

What about the folder permissions - all folders within the Jooma install should be 755. All files in the Joomla install should be 644 (with exception of configuration.php which should be 444).

The FPA file must be in the same folder *the web-root* that has Joomla installed. Not necessarily the root folder of your web hosting account.

[gws]

Try with just the joomla default htaccess.