Problems with SSL Certificate on GoDaddy

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airplayne
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Problems with SSL Certificate on GoDaddy

Post by airplayne » Mon Apr 08, 2024 1:45 am

My site is hosted by godaddy and even though the SSL certificate has been issued and appears to be installed when I try to navigate to my site with the https prefix the site will not load and I get an error. Has anyone else experienced this with godaddy?
Last edited by toivo on Mon Apr 08, 2024 1:51 am, edited 1 time in total.
Reason: mod note: retitled

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Re: Problems with SSL Certificate on GoDaddy

Post by toivo » Mon Apr 08, 2024 1:53 am

What is the exact error message, please? What is the URL?
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Re: Problems with SSL Certificate on GoDaddy

Post by airplayne » Mon Apr 08, 2024 3:09 am

Well, here is the odd thing. Now when I put the https prefix before the URL the site does load, however, there is a major element that does not. So, if I navigate to the site with just HTTP before the URL everything loads, but when I try it with https at least one of the elements does not.

midlandreformed.com

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Re: Problems with SSL Certificate on GoDaddy

Post by toivo » Mon Apr 08, 2024 3:35 am

Load Developer Tools (F12) on the page. The Console tab has numerous messages, highlighted in red, from failed downloads of stylesheet and javascript files with this error: ERR_CONTENT_DECODING_FAILED.

One of the third party extensions is not compatible with Joomla 4 because it relies on jQuery, which is not part of Joomla 4:
main.js:9 Uncaught ReferenceError: jQuery is not defined at main.js:9:1
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Re: Problems with SSL Certificate on GoDaddy

Post by Per Yngve Berg » Mon Apr 08, 2024 4:05 am

i think you have mixed content. Some resources are loaded with http. These are blocked with https.

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Re: Problems with SSL Certificate on GoDaddy

Post by airplayne » Wed Apr 10, 2024 2:12 am

How do I fix the content that is being blocked by https?

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Re: Problems with SSL Certificate on GoDaddy

Post by toivo » Wed Apr 10, 2024 3:35 am

airplayne wrote:
Wed Apr 10, 2024 2:12 am
How do I fix the content that is being blocked by https?
Right click on the page, select 'View page source' and search for the string (without quotes) 'http:' from the HTML source code of the web page. Then identify the script, for example in the template, where the link comes from.

However, I do not think that loading resources with the HTTP protocol, instead of HTTPS, is the problem. The error message in the Web Developer tab Console is ERR_CONTENT_DECODING_FAILED, which refers to content decoding.

Is the website using the latest version of the .htaccess file, renamed from the file htaccess.txt in the main folder in the Joomla 4.4.3 installation package (attached) ?

Compare the .htaccess file from the main Joomla folder of the website to the attached htaccess.txt file using for example WinMerge.

htaccess.txt
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Re: Problems with SSL Certificate on GoDaddy

Post by airplayne » Thu Apr 11, 2024 1:15 am

As far as I know it is using the latest version as I just installed joomla 4.4.3 on my site last week along with the other content that is having issues with the SSL certificate.

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Re: Problems with SSL Certificate on GoDaddy

Post by toivo » Thu Apr 11, 2024 3:35 am

Did you download Joomla 4.4.3 from https://downloads.joomla.org, which is the recommended way?

Just found two URLs starting with the string 'http:' from three pages, pointing to the logo image. Those links cause the browser to report the website as insecure because of the mixed content:

Code: Select all

	<div id="sp-logo" class="col-lg-4 "><div class="sp-column "><div class="logo"><a href="/">
				<img class='logo-image '
					srcset='http://midlandreformed.com/images/logo-816a94c3.png 1x'
					src='http://midlandreformed.com/images/logo-816a94c3.png'
					height='150px'
					alt='Midland Reformed Church'
				/>
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Re: Problems with SSL Certificate on GoDaddy

Post by airplayne » Thu Apr 11, 2024 11:59 pm

I installed through cpanel on the godaddy site.

Help me out here, as I know very little about directly making changes to the HTML or CSS code on a website. How would I go about correcting what you found.

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Re: Problems with SSL Certificate on GoDaddy

Post by toivo » Fri Apr 12, 2024 1:50 am

I doubt that any hand coding would be needed because, in all likelihood, the link to the logo image is one of the configuration options of the template, Helix Ultimate.

The logo on the three pages uses exactly the same image as the home page, where it is loaded using the HTTPS protocol, as shown in the HTML source code:

Code: Select all

	<div id="sp-logo" class="col-lg-4 "><div class="sp-column "><div class="logo"><a href="/">
				<img class='logo-image '
					srcset='https://midlandreformed.com/images/logo-816a94c3.png 1x'
					src='https://midlandreformed.com/images/logo-816a94c3.png'
					height='150px'
					alt='Midland Reformed Church'
				/>
The link to the logo image should be entered as a relative link, without the initial text https://midlandreformed.com. Joomla will load the image, regarless of the protocol, http or https.
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Re: Problems with SSL Certificate on GoDaddy

Post by CrackedCredenza » Fri Apr 12, 2024 2:13 am

I do not see any problems with this website.

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Re: Problems with SSL Certificate on GoDaddy

Post by airplayne » Fri Apr 12, 2024 2:16 am

The image for the logo is picked in the template GUI directly through a built-in file manager. There is no way to choose what the URL is for the image.

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Re: Problems with SSL Certificate on GoDaddy

Post by CrackedCredenza » Fri Apr 12, 2024 2:35 am

I was talking about your original question, about the SSL certificate matter, that prevented you navigating around your website. That matter seems to have been resolved. ???

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Re: Problems with SSL Certificate on GoDaddy

Post by airplayne » Fri Apr 12, 2024 2:45 am

There is a plugin that should appear on the main page that does not show up when you navigate to the page using https instead of http.

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Re: Problems with SSL Certificate on GoDaddy

Post by CrackedCredenza » Fri Apr 12, 2024 2:52 am

It sounds like two problems here. Maybe I’m confused.

What is this plugin that should appear on the main page, that does not appear when you use https? I do not see any difference but perhaps I am not looking in the right place ???

There is another matter concerning your ability to select an image as your site logo. I do not know anything about Helix Ultimate. You say it has something to do with a built-in file manager but I do not know what that may be.

Are we talking about one or two different matters?

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Re: Problems with SSL Certificate on GoDaddy

Post by CrackedCredenza » Fri Apr 12, 2024 3:10 am

Now I see the difference. :) On the HTTP version there is a slideshow module with images. On the HTTPS version there is no slideshow module.

I do not think this has anything to do with GoDaddy. You may be better asking your question to Helix Ultimate support.

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Re: Problems with SSL Certificate on GoDaddy

Post by toivo » Fri Apr 12, 2024 4:05 am

Something has changed because all the pages seem to be using an https link to the logo image.

The errors in the Console tab of the Web Developer Tools (F12) remain, namely net::ERR_CONTENT_DECODING_FAILED and "jquery.easing.1.3.js:3 Uncaught ReferenceError: jQuery is not defined".

Please attach a copy of the .htaccess, so that our volunteers can check its content.

One of the third party extensions may be obsolete and therefore use jQuery, which is not part of Joomla 4. In addition, Joomla was installed from the cPanel of your host. Please post the results of the Forum Post Assistant (FPA) by following the instructions from https://forumpostassistant.github.io/docs/ so that the configuration can be reviewed.
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Re: Problems with SSL Certificate on GoDaddy

Post by airplayne » Fri Apr 12, 2024 11:53 pm

Where would I find the .htaccess file?

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Re: Problems with SSL Certificate on GoDaddy

Post by toivo » Sat Apr 13, 2024 12:03 am

It is in the main Joomla folder, the same where the file configuration.php is stored.
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Re: Problems with SSL Certificate on GoDaddy

Post by airplayne » Sat Apr 13, 2024 12:45 am

I finally found the file you are talking about. Apparently, it is normally a hidden file.
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Re: Problems with SSL Certificate on GoDaddy

Post by toivo » Sat Apr 13, 2024 1:09 am

The attached file htaccess.txt is the standard htaccess.txt file that is installed with Joomla 4.x. A couple of directives have been commented

Code: Select all

#Options +FollowSymlinks
#Options -Indexes
and one has been commented out:

Code: Select all

	RewriteBase /
The file htaccess.txt does not have any effect on the behaviour of the website. Can you see hidden files in the File Manager, available in the cPanel, provided by your host? Is the file .htaccess in the main Joomla folder?

The Joomla installation package includes the file htaccess.txt, but in Apache web servers the file has to be renamed as .htaccess to fully support Search Engine Friendly (SEF) URLs. The full stop as the first character of the filename makes it a hidden file.

Please post the FPA results, too!
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Re: Problems with SSL Certificate on GoDaddy

Post by airplayne » Sat Apr 13, 2024 3:04 am

I have not found a Joomla folder. The file I attached was found in the public_html folder.

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Re: Problems with SSL Certificate on GoDaddy

Post by toivo » Sat Apr 13, 2024 3:53 am

If the public_html folder contains the file configuration.php, then public_html is your main Joomla folder and the hidden file .htaccess can be found there.
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Re: Problems with SSL Certificate on GoDaddy

Post by airplayne » Sat Apr 13, 2024 12:15 pm

Ok, then the file I attached in my previous post is the file you asked for. I simply converted it into a txt file after I downloaded it so I could read it.

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Re: Problems with SSL Certificate on GoDaddy

Post by airplayne » Mon Apr 15, 2024 11:30 pm

So, I went back to the forum for CK who built the slideshow that I am using on my website. The admin denies that jQuery is obsolete is suggesting I look into the admin level of either my hosting or the backend of the site to see if gzip is activated and to try turning it off. Before I even attempt this I would like to find out from folks who are more knowledgeable than myself as to what this might do. Any thoughts?

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Possible scripting issue causing site to not load properly

Post by airplayne » Mon Apr 29, 2024 11:41 pm

I have been attempting to find a solution to this problem but so far have not had any success. Here is the problem. There are two things that are being affected by how my site is loaded. If I load the site with the https prefix there is a module that will not load, but if I use HTTP it will. Also, when I use the https prefix the admin page for joomla will not load with any of the formatting, but it will with the HTTP prefix. I have tried reaching out to godaddy (the site host provider) who said it is some sort of scripting issue in the htaccess file that is affecting the redirects. I really have no idea what to look for in the htaccess file. I have attached the latest version that I found in the public_html folder in the filemanager. Any insight would be most helpful.

The domain is midlandreformed.com
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Last edited by toivo on Tue Apr 30, 2024 12:07 am, edited 1 time in total.
Reason: mod note: merged with the current topic - cross posting is against the forum rules!


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