App update results in error
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- Joomla! Apprentice
- Posts: 23
- Joined: Sun Nov 20, 2011 11:50 pm
App update results in error
For the last few days, one of my domains hosted with Zen Internet has proven impossible to apply updates to installed apps.
The error I get is:
An error has occurred.
0 Joomla\Filesystem\Folder::create: Could not create directory. Path: /data02/stowjo
When I look at the FTP environment, the home directory structure shows as: /data03/stowjo, however when I check the Joomla Global Configuration page it shows the temp folder as /data02/stowjo/public_html/tmp
When I posed this issue with Zen, they replied saying I should consult my web developer (me!!) as the /data02 describes a dynamic management location.
What should I do? The admin portal and the web site work fine as currently configured.
The error I get is:
An error has occurred.
0 Joomla\Filesystem\Folder::create: Could not create directory. Path: /data02/stowjo
When I look at the FTP environment, the home directory structure shows as: /data03/stowjo, however when I check the Joomla Global Configuration page it shows the temp folder as /data02/stowjo/public_html/tmp
When I posed this issue with Zen, they replied saying I should consult my web developer (me!!) as the /data02 describes a dynamic management location.
What should I do? The admin portal and the web site work fine as currently configured.
- Per Yngve Berg
- Joomla! Master
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- Location: Romerike, Norway
Re: App update results in error
The Path is obviously wrong, so you should change it.
- ceford
- Joomla! Hero
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Re: App update results in error
Look at your configuration.php - is there anything in the $live_site variable? Are any of the file settings pointing to the wrong path?
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- Joomla! Apprentice
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- Joined: Sun Nov 20, 2011 11:50 pm
Re: App update results in error
That is: public $live_site = '';
The only variables that show a physical directory are:
public $log_path = '/data02/stowjo/public_html/logs';
public $tmp_path = '/data02/stowjo/public_html/tmp';
If I change the data02 to data03, will that stop me accessing the administrator account, which I can still do?
If that does still work, what happens if Zen's server changes back to /data02 or /data04 as I have been informed obviously can occur?
- ceford
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Re: App update results in error
I suggest you do not change anything until you establish what the path is supposed to be. Look in System / Information / Folder Permissions and see what is there.
How are doing the update? Why do you need to use FTP.
The message you quoted is typical of a folder permissions problem.
How are doing the update? Why do you need to use FTP.
The message you quoted is typical of a folder permissions problem.
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- Joomla! Apprentice
- Posts: 23
- Joined: Sun Nov 20, 2011 11:50 pm
Re: App update results in error
I would make the change within the administrator portal from preference.ceford wrote: ↑Wed Apr 10, 2024 6:04 amI suggest you do not change anything until you establish what the path is supposed to be. Look in System / Information / Folder Permissions and see what is there.
How are doing the update? Why do you need to use FTP.
The message you quoted is typical of a folder permissions problem.
How would the folder permissions be modified?
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- Joomla! Apprentice
- Posts: 23
- Joined: Sun Nov 20, 2011 11:50 pm
Re: App update results in error
Looking at the folder permissions I see the following as in the attachment.mollcons wrote: ↑Wed Apr 10, 2024 8:49 amI would make the change within the administrator portal from preference.ceford wrote: ↑Wed Apr 10, 2024 6:04 amI suggest you do not change anything until you establish what the path is supposed to be. Look in System / Information / Folder Permissions and see what is there.
How are doing the update? Why do you need to use FTP.
The message you quoted is typical of a folder permissions problem.
How would the folder permissions be modified?
You do not have the required permissions to view the files attached to this post.
- ceford
- Joomla! Hero
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Re: App update results in error
I wonder what dynamic management location means!
Having configuration.php unwritable is normal. I suggest you change the log and tmp paths to /data03/... and see what that does.
Having configuration.php unwritable is normal. I suggest you change the log and tmp paths to /data03/... and see what that does.