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Cannot access backend & double login screen isssue - related?

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Camper NO-MAD
Joomla! Fledgling
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Posts: 1
Joined: Thu Apr 18, 2024 2:44 pm

Cannot access backend & double login screen isssue - related?

Post by Camper NO-MAD » Wed Jan 22, 2025 11:59 am

Hello,
For a while now I have been unable to access the backend of my site. I have tried the standard methods using myphp and sql, to no avail. When i use my superuseraccount to login to the frontend, I land in the testarea, not the live site. Also I experience a second login screen trying to login on the backend as seen in the screenshot attached. My hosting does not include support, so having tried all the standard tricks I could find online, i hope that someone here can help me. Attaching the screenshot and the FPA output. TIA, André.
Forum Post Assistant (v1.6.7) : 22-Jan-2025 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 4.4.9-Stable (Pamoja) 15-October-2024
Joomla! Configured :: Yes | Writable (644) |
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: false | .htaccess/web.config: Yes | GZip: false | Cache: false | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: N/A | Proxy: false | LiveSite: | Session lifetime: 15 | Session handler: database | Shared sessions: false | SSL: 2 | Error Reporting: default | Site Debug: true | Language Debug: false | Default Access: Registered | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 4.4.9: Yes | Database Supports J! 4.4.9: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 4.18.0-305.17.1.lve.el8.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate, br, zstd | System TMP Writable: Yes | Free Disk Space : 592.25 GiB |

PHP Configuration :: Version: 8.2.26 | PHP API: litespeed | Session Path Writable: Yes | Display Errors: 0 | Error Reporting: 22527 | Log Errors To: | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Allow url fopen: 1 | Open Base: | Uploads: 1 | Max. Upload Size: 32M | Max. POST Size: 32M | Max. Input Time: 60 | Max. Execution Time: 30 | Memory Limit: 96M

Database Configuration :: Version: 10.6.20-MariaDB-cll-lve-log (Client:mysqlnd 8.2.26) | Database Size: 17.16 MiB | #of Tables with config prefix:  114 | #of other Tables:  0 | User Privileges : GRANT ALL
Detailed Environment :: wrote:PHP Extensions :: Core (8.2.26) | date (8.2.26) | libxml (8.2.26) | openssl (8.2.26) | pcre (8.2.26) | sqlite3 (8.2.26) | zlib (8.2.26) | bz2 (8.2.26) | calendar (8.2.26) | ctype (8.2.26) | curl (8.2.26) | hash (8.2.26) | filter (8.2.26) | ftp (8.2.26) | gettext (8.2.26) | json (8.2.26) | iconv (8.2.26) | SPL (8.2.26) | pcntl (8.2.26) | random (8.2.26) | readline (8.2.26) | Reflection (8.2.26) | session (8.2.26) | standard (8.2.26) | mbstring (8.2.26) | shmop (8.2.26) | SimpleXML (8.2.26) | tokenizer (8.2.26) | xml (8.2.26) | litespeed () | mysqlnd (mysqlnd 8.2.26) | bcmath (8.2.26) | dom (20031129) | fileinfo (8.2.26) | gd (8.2.26) | igbinary (3.2.15) | imap (8.2.26) | intl (8.2.26) | exif (8.2.26) | msgpack (2.2.0) | PDO (8.2.26) | mysqli (8.2.26) | deprecate (1.5.0) | pdo_mysql (8.2.26) | OAuth (2.0.7) | pdo_sqlite (8.2.26) | Phar (8.2.26) | posix (8.2.26) | redis (5.3.7) | soap (8.2.26) | sockets (8.2.26) | sodium (8.2.26) | uploadprogress (2.0.2) | xmlreader (8.2.26) | xmlwriter (8.2.26) | xsl (8.2.26) | zip (1.21.1) | Zend OPcache (8.2.26) | Zend Engine (4.2.26) |
Potential Missing Extensions ::
Disabled Functions :: system | exec | shell_exec | passthru | proc_get_status | proc_nice | proc_terminate | dl | popen | pcntl_exec |

Switch User Environment :: PHP CGI: Yes | Server SU: No | PHP SU: Yes | Potential Ownership Issues: No
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (---) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (755) | api/ (755) |

Elevated Permissions (First 10) ::
Database Information :: wrote:Database statistics :: Uptime: 1348721 | Threads: 228 | Questions: 5414902779 | Slow queries: 127343 | Opens: 8877913 | Open tables: 15994 | Queries per second avg: 4014.842 |
Extensions Discovered :: wrote:Components :: Site ::
Core ::
3rd Party:: WF_FONTSIZESELECT_TITLE (2.9.81) ? | WF_FULLSCREEN_TITLE (2.9.81) ? | WF_ANCHOR_TITLE (2.9.81) ? | WF_NONBREAKING_TITLE (2.9.81) ? | WF_CLIPBOARD_TITLE (2.9.81) ? | WF_LISTS_TITLE (2.9.81) ? | WF_REFERENCE_TITLE (2.9.81) ? | JCE - Noneditable (1.0.0) ? | WF_VISUALCHARS_TITLE (2.9.81) ? | WF_KITCHENSINK_TITLE (2.9.81) ? | WF_LANGCODE_TITLE (2.9.81) ? | WF_CHARMAP_TITLE (2.9.81) ? | WF_CLEANUP_TITLE (2.9.81) ? | WF_STYLESELECT_TITLE (2.9.81) ? | WF_WORDCOUNT_TITLE (2.9.81) ? | WF_TABLE_TITLE (2.9.81) ? | WF_HELP_TITLE (2.9.81) ? | WF_SEARCHREPLACE_TITLE (2.9.81) ? | WF_FONTSELECT_TITLE (2.9.81) ? | WF_FONTCOLOR_TITLE (2.9.81) ? | WF_HR_TITLE (2.9.81) ? | WF_PREVIEW_TITLE (2.9.81) ? | WF_AUTOSAVE_TITLE (2.9.81) ? | WF_ATTRIBUTES_TITLE (2.9.81) ? | WF_VISUALBLOCKS_TITLE (2.9.81) ? | WF_BROWSER_TITLE (2.9.81) ? | WF_CONTEXTMENU_TITLE (2.9.81) ? | WF_STYLE_TITLE (2.9.81) ? | WF_EMOTIONS_TITLE (2.9.81) ? | WF_PRINT_TITLE (2.9.81) ? | WF_SOURCE_TITLE (2.9.81) ? | WF_FORMATSELECT_TITLE (2.9.81) ? | WF_DIRECTIONALITY_TITLE (2.9.81) ? | WF_SPELLCHECKER_TITLE (2.9.81) ? | WF_MEDIA_TITLE (2.9.81) ? | WF_TEXTCASE_TITLE (2.9.81) ? | WF_ARTICLE_TITLE (2.9.81) ? | WF_IMGMANAGER_TITLE (2.9.81) ? | WF_LINK_TITLE (2.9.81) ? | WF_POPUPS_JCEMEDIABOX_TITLE (2.9.81) ? | WF_FILESYSTEM_JOOMLA_TITLE (2.9.81) ? | WF_LINK_SEARCH_TITLE (2.9.81) ? | WF_AGGREGATOR_AUDIO_TITLE (2.9.81) ? | WF_AGGREGATOR_VIMEO_TITLE (2.9.81) ? | WF_AGGREGATOR_DAILYMOTION_TITLE (2.9.81) ? | WF_AGGREGATOR_[youtube]_TITLE (2.9.81) ? | WF_AGGREGATOR_VIDEO_TITLE (2.9.81) ? | WF_LINKS_JOOMLALINKS_TITLE (2.9.81) ? |

Components :: Admin ::
Core :: com_contenthistory (4.0.0) 1 | com_wrapper (4.0.0) 1 | com_menus (4.0.0) 1 | com_workflow (4.0.0) 1 | com_languages (4.0.0) 1 | com_tags (4.0.0) 1 | com_joomlaupdate (4.0.3) 1 | com_admin (4.0.0) 1 | com_postinstall (4.0.0) 1 | com_actionlogs (3.9.0) 1 | com_content (4.0.0) 1 | com_modules (4.0.0) 1 | com_media (3.0.0) 1 | com_installer (4.0.0) 1 | com_login (4.0.0) 1 | com_redirect (4.0.0) 1 | com_categories (4.0.0) 1 | com_cache (4.0.0) 1 | com_fields (4.0.0) 1 | com_cpanel (4.0.0) 1 | com_associations (4.0.0) 1 | com_mails (4.0.0) 1 | com_newsfeeds (4.0.0) 1 | com_privacy (3.9.0) 1 | com_templates (4.0.0) 1 | com_banners (4.0.0) 1 | com_finder (4.0.0) 1 | com_plugins (4.0.0) 1 | com_messages (4.0.0) 1 | com_config (4.0.0) 1 | com_guidedtours (4.3.0) 1 | com_checkin (4.0.0) 1 | com_users (4.0.0) 1 | com_ajax (4.0.0) 1 | com_scheduler (4.1.0) 1 |
3rd Party:: COM_SEXYPOLLING (5.5.2) 1 | com_jem (4.3.0) 1 | com_j2xml (3.9.231) 1 | COM_JCE (2.9.81) 1 | com_phocagallery (5.0.3) 1 |

Modules :: Site ::
Core :: mod_whosonline (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_tags_similar (3.1.0) 1 | mod_articles_category (3.0.0) 1 | mod_login (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_wrapper (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_users_latest (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_articles_archive (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_languages (3.5.0) 1 | mod_finder (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_articles_news (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_banners (3.0.0) 1 |
3rd Party:: mod_jem_wide (4.3.0) 1 | MiniCalendar (7.00) 1 | mod_jem_banner (4.3.0) 1 | mod_jem_jubilee (4.3.0) 1 | MOD_SEXYPOLLING (5.5.2) 1 | mod_jem_teaser (4.3.0) 1 | mod_jem_cal (4.3.0) 1 | mod_jem (4.3.0) 1 | MOD_TROMBINOSCOPE (4.14.3) 1 |

Modules :: Admin ::
Core :: mod_latest (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_privacy_dashboard (3.9.0) 1 | mod_loginsupport (4.0.0) 1 | mod_logged (3.0.0) 1 | mod_user (4.0.0) 1 | mod_messages (4.0.0) 1 | mod_version (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_post_installation_messages (4.0.0) 1 | mod_stats_admin (3.0.0) 1 | mod_frontend (4.0.0) 1 | mod_custom (3.0.0) 1 | mod_latestactions (3.9.0) 1 | mod_popular (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_privacy_status (4.0.0) 1 | mod_title (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_login (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_guidedtours (4.3.0) 1 | mod_sampledata (3.8.0) 1 |
3rd Party::

Libraries ::
Core ::
3rd Party::

Plugins ::
Core :: plg_system_languagefilter (3.0.0) 0 | plg_system_actionlogs (3.9.0) 1 | plg_system_remember (3.0.0) 1 | plg_system_updatenotification (3.5.0) 1 | plg_system_guidedtours (4.3.0) 1 | plg_system_debug (3.0.0) 1 | plg_system_webauthn (4.0.0) 1 | plg_system_cache (3.0.0) 0 | plg_system_logrotation (3.9.0) 1 | plg_system_logout (3.0.0) 1 | plg_system_skipto (4.0.0) 1 | plg_system_redirect (3.0.0) 0 | plg_system_task_notification (4.1) 1 | plg_system_languagecode (3.0.0) 0 | plg_system_shortcut (4.2.0) 1 | plg_system_sessiongc (3.8.6) 1 | plg_system_schedulerunner (4.1) 1 | plg_system_stats (3.5.0) 1 | plg_system_httpheaders (4.0.0) 1 | plg_system_highlight (3.0.0) 1 | plg_system_jooa11y (4.2.0) 1 | plg_system_accessibility (4.0.0) 0 | plg_system_fields (3.7.0) 1 | plg_system_sef (3.0.0) 1 | plg_system_privacyconsent (3.9.0) 0 | plg_system_log (3.0.0) 1 | plg_behaviour_taggable (4.0.0) 1 | plg_behaviour_versionable (4.0.0) 1 | plg_behaviour_compat (4.4.0) 1 | plg_extension_finder (4.0.0) 1 | plg_extension_joomla (3.0.0) 1 | plg_extension_namespacemap (4.0.0) 1 | plg_api-authentication_basic (4.0.0) 0 | plg_api-authentication_token (4.0.0) 1 | plg_user_token (3.9.0) 1 | plg_user_terms (3.9.0) 0 | plg_user_joomla (3.0.0) 1 | plg_user_contactcreator (3.0.0) 0 | plg_user_profile (3.0.0) 0 | plg_privacy_actionlogs (3.9.0) 1 | plg_privacy_message (3.9.0) 1 | plg_privacy_consents (3.9.0) 1 | plg_privacy_user (3.9.0) 1 | plg_privacy_content (3.9.0) 1 | plg_finder_tags (3.0.0) 1 | plg_finder_content (3.0.0) 1 | plg_finder_categories (3.0.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_installer_webinstaller (4.0.0) 1 | plg_installer_folderinstaller (3.6.0) 1 | plg_installer_override (4.0.0) 1 | plg_installer_urlinstaller (3.6.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | plg_multifactorauth_fixed (4.2.0) 0 | plg_multifactorauth_email (4.2.0) 1 | plg_multifactorauth_yubikey (3.2.0) 1 | plg_multifactorauth_totp (3.2.0) 1 | plg_multifactorauth_webauthn (4.2.0) 1 | plg_webservices_messages (4.0.0) 1 | plg_webservices_menus (4.0.0) 1 | plg_webservices_languages (4.0.0) 1 | plg_webservices_media (4.1.0) 1 | plg_webservices_installer (4.0.0) 1 | plg_webservices_redirect (4.0.0) 1 | plg_webservices_privacy (4.0.0) 1 | plg_webservices_banners (4.0.0) 1 | plg_webservices_config (4.0.0) 1 | plg_webservices_plugins (4.0.0) 1 | plg_webservices_templates (4.0.0) 1 | plg_webservices_modules (4.0.0) 1 | plg_webservices_users (4.0.0) 1 | plg_webservices_tags (4.0.0) 1 | plg_webservices_newsfeeds (4.0.0) 1 | plg_webservices_content (4.0.0) 1 | plg_quickicon_downloadkey (4.0.0) 1 | plg_quickicon_eos (4.4.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_quickicon_overridecheck (4.0.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | plg_quickicon_privacycheck (3.9.0) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_fields_subform (4.0.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_workflow_featuring (4.0.0) 1 | plg_workflow_publishing (4.0.0) 1 | plg_workflow_notification (4.0.0) 1 | plg_authentication_joomla (3.0.0) 1 | plg_authentication_cookie (3.0.0) 1 | plg_authentication_ldap (3.0.0) 0 | plg_content_loadmodule (3.0.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_content_pagenavigation (3.0.0) 1 | plg_content_confirmconsent (3.9.0) 0 | plg_content_emailcloak (3.0.0) 1 | plg_content_joomla (3.0.0) 1 | plg_content_fields (3.7.0) 1 | plg_content_vote (3.0.0) 0 | plg_content_finder (3.0.0) 1 | plg_captcha_recaptcha_invisible (3.8) 0 | plg_captcha_recaptcha (3.4.0) 0 | plg_media-action_resize (4.0.0) 1 | plg_media-action_rotate (4.0.0) 1 | plg_media-action_crop (4.0.0) 1 | plg_task_check_files (4.1) 1 | plg_task_requests (4.1) 1 | plg_task_site_status (4.1) 1 | plg_task_demo_tasks (4.1) 1 | plg_actionlog_joomla (3.9.0) 1 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_editors-xtd_module (3.5.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_sampledata_multilang (4.0.0) 1 | plg_filesystem_local (4.0.0) 1 |
3rd Party:: plg_system_tjupdates (1.0.3) 1 | plg_system_jce (2.9.81) 1 | PLG_SEXYPOLLING (5.5.2) 1 | plg_system_j2xml (3.9.231) 1 | PLG_SYSTEM_SYW (2.6.0) 1 | System - Basic HTTP authentication (3.9.231) 1 | plg_editors_jce (2.9.81) 1 | plg_editors_codemirror (5.65.15) 1 | plg_editors_tinymce (5.10.9) 1 | plg_extension_jce (2.9.81) 1 | plg_finder_jem (4.3.0) 0 | plg_installer_jce (2.9.81) 1 | plg_jem_comments (4.3.0) 0 | plg_jem_mailer (4.3.0) 0 | plg_search_jem (4.3.0) 0 | Quick Icon - JEM (4.2.2) ? | plg_quickicon_jem (4.3.0) 1 | plg_quickicon_jce (2.9.81) 1 | plg_fields_mediajce (2.9.81) 1 | plg_content_jem (4.3.0) 1 | Content - pdfviewer (1.4.0) 1 | pdf_embed (3.0.0) 1 | plg_content_jemlistevents (4.3.0) 1 | pdf_btn (3.0.0) 1 | PLG_EDITORS_XTD_SEXYPOLLING (5.5.2) 1 |
Templates Discovered :: wrote:Templates :: Site :: cassiopeia_vlietpark (1.0) 1 | cassiopeia (1.0) 1 |
Templates :: Admin :: atum (1.0) 1 |
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Last edited by toivo on Wed Jan 22, 2025 8:02 pm, edited 1 time in total.
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Per Yngve Berg
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Re: Cannot access backend & double login screen isssue - related?

Post by Per Yngve Berg » Wed Jan 22, 2025 1:40 pm

Memory Limit: 96M

This is extremely low. Suggest increasing it to 256M

Should be in php Settings in your host Cpanel.

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AMurray
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Re: Cannot access backend & double login screen isssue - related?

Post by AMurray » Wed Jan 22, 2025 9:37 pm

The pop-up login seems to be from your server, that is, it is the folder protection of your hosting using the Apache feature (htaccess/htpasswd).

The credentials for that are not usually the same as your Joomla login details. The ideas is they are separate for extra protection of your Administrator area. This protection could only have been set up through a Joomla extension such as Akeeba Admin Tools (doesn't seem to be on your site) or through your web hosting (cPanel etc).

You can find the details for the pop-up login through your hosting, using FTP or the File manager. Look for the .htpasswd file. It may be a hidden file, so you need to enable "show all files" (or a similar command).
Regards - A Murray
Global Support Moderator

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Webdongle
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Re: Cannot access backend & double login screen isssue - related?

Post by Webdongle » Wed Jan 22, 2025 10:06 pm

Camper NO-MAD wrote: Wed Jan 22, 2025 11:59 am... When i use my superuseraccount to login to the frontend, I land in the testarea, not the live site. ...
Have you set up a htaccess redirect that redirects you to your test site. The test site might be the one with the /administrator password protected?
fpa of your test site would be helpful.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".

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