akeeba returns 500 error after update in J3.9.5 Topic is solved

[chataignier]

I wanted to update the joomla version (currently 3.9.5 php 7.4) and before making a backup checked for Akeeba updates, found 2, cant remember the exact names, installed these via 'extensions updates' and now akeeba returns error 500.

Help please !

[toivo]

Are the front end and the back end of the website working all right otherwise, except Akeeba Backup?

If the back end works all right, set Error Reporting in the Global Configuration to 'Maximum', set the Debug option and also enable the plugin System - Debug so that error messages give more information, including the script and line number where the PHP fatal error occurred.

Akeeba Backup is well documented and the following page has all the information about the compatibility of different versions of Akeeba Backup with Joomla 3.9 and above and PHP 7.4 and above.

Can you please post the results from the Forum Post Assistant (FPA) by following the instructions at https://forumpostassistant.github.io/docs/ so that the configuration can be reviewed.

[AMurray]

You need Akeeba Backup 8.2.6 to run on Joomla 3.9.x https://extensions.joomla.org/extension/akeeba-backup/

Akeeba Backup is well documented and the following page has all the information about the compatibility of different versions of Akeeba Backup with Joomla 3.9 and above and PHP 7.4 and above.

Not sure if Toivo meant to include this link: https://www.akeeba.com/compatibility.html which shows the compatibility information he mentioned.

[chataignier]

A quick reply to say thanks for the rapid response, I've downloaded the FPA script and found where to insert it. However, this is a volunteer effort for a club on my part and right now the day job takes precedence, so it may be a day or two before I can give it the time it needs. Thanks and I'll be back in a day or two.

[chataignier]

OK, here we go.
The site can be accessed both front and back end and seems to work correctly apart from Akeeba (not everything tested)
Here is the report generated 23 jan 2023 at 10h42 european time.

Joomla! Instance :: Joomla! 3.9.5-Stable (Amani) 9-April-2019
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (444) |
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: false | .htaccess/web.config: Yes | GZip: false | Cache: false | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: false | LiveSite: | Session lifetime: 15 | Session handler: database | Shared sessions: false | SSL: 2 | Error Reporting: default | Site Debug: false | Language Debug: false | Default Access: Public | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.9.5: No | Database Supports J! 3.9.5: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 4.4.302-icpu-088 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate, br | System TMP Writable: Yes | Free Disk Space : 779.34 GiB |

PHP Configuration :: Version: 7.4.33 | PHP API: cgi-fcgi | Session Path Writable: No | Display Errors: 0 | Error Reporting: | Log Errors To: | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Allow url fopen: 1 | Open Base: | Uploads: 1 | Max. Upload Size: 2M | Max. POST Size: 8M | Max. Input Time: -1 | Max. Execution Time: 30 | Memory Limit: 128M

Database Configuration :: Version: 5.7.38-log (Client:mysqlnd 7.4.33) | Database Size: 17.22 MiB | #of Tables with config prefix:  87 | #of other Tables:  0 | User Privileges : GRANT ALL

PHP Extensions :: Core (7.4.33) | date (7.4.33) | libxml (7.4.33) | openssl (7.4.33) | pcre (7.4.33) | sqlite3 (7.4.33) | zlib (7.4.33) | bcmath (7.4.33) | bz2 (7.4.33) | calendar (7.4.33) | ctype (7.4.33) | curl (7.4.33) | dba (7.4.33) | dom (20031129) | hash (7.4.33) | fileinfo (7.4.33) | filter (7.4.33) | ftp (7.4.33) | gd (7.4.33) | gettext (7.4.33) | gmp (7.4.33) | SPL (7.4.33) | iconv (7.4.33) | session (7.4.33) | intl (7.4.33) | json (7.4.33) | mbstring (7.4.33) | standard (7.4.33) | PDO (7.4.33) | mysqlnd (mysqlnd 7.4.33) | pdo_sqlite (7.4.33) | Phar (7.4.33) | posix (7.4.33) | Reflection (7.4.33) | imap (7.4.33) | shmop (7.4.33) | SimpleXML (7.4.33) | soap (7.4.33) | sodium (7.4.33) | pdo_mysql (7.4.33) | exif (7.4.33) | tidy (7.4.33) | tokenizer (7.4.33) | xml (7.4.33) | xmlreader (7.4.33) | xmlwriter (7.4.33) | xsl (7.4.33) | zip (1.15.6) | mysqli (7.4.33) | cgi-fcgi (7.4.33) | Zend Engine (3.4.0) |
Potential Missing Extensions ::

Switch User Environment :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Potential Ownership Issues: No

Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (---) |

Elevated Permissions (First 10) ::

Database statistics :: Uptime: 12602159 | Threads: 5 | Questions: 5658215296 | Slow queries: 1116 | Opens: 386757984 | Flush tables: 1 | Open tables: 6000 | Queries per second avg: 448.987 |

Components :: Site ::
Core :: com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
3rd Party:: WF_AGGREGATOR_DAILYMOTION_TITLE (2.6.8) ? | WF_AGGREGATOR_VIMEO_TITLE (2.6.8) ? | WF_AGGREGATOR_VINE_TITLE (2.6.8) ? | WF_AGGREGATOR_[youtube]_TITLE (2.6.8) ? | WF_FILESYSTEM_JOOMLA_TITLE (2.6.8) ? | WF_LINKS_JOOMLALINKS_TITLE (2.6.8) ? | WF_POPUPS_JCEMEDIABOX_TITLE (2.6.8) ? | WF_POPUPS_WINDOW_TITLE (2.6.8) ? | WF_LINK_SEARCH_TITLE (2.6.8) ? | WF_ANCHOR_TITLE (2.6.8) ? | WF_ARTICLE_TITLE (2.6.8) ? | WF_AUTOSAVE_TITLE (2.6.8) ? | WF_BROWSER_TITLE (2.6.8) ? | WF_CHARMAP_TITLE (2.6.8) ? | WF_CLEANUP_TITLE (2.6.8) ? | WF_CLIPBOARD_TITLE (2.6.8) ? | WF_CONTEXTMENU_TITLE (2.6.8) ? | WF_DIRECTIONALITY_TITLE (2.6.8) ? | WF_EMOTIONS_TITLE (2.6.8) ? | WF_FONTCOLOR_TITLE (2.6.8) ? | WF_FONTSELECT_TITLE (2.6.8) ? | WF_FONTSIZESELECT_TITLE (2.6.8) ? | WF_FORMATSELECT_TITLE (2.6.8) ? | WF_FULLSCREEN_TITLE (2.6.8) ? | WF_HR_TITLE (2.6.8) ? | WF_IMGMANAGER_TITLE (2.6.8) ? | WF_INLINEPOPUPS_TITLE (2.6.8) ? | WF_KITCHENSINK_TITLE (2.6.8) ? | WF_LAYER_TITLE (2.6.8) ? | WF_LINK_TITLE (2.6.8) ? | WF_LISTS_TITLE (2.6.8) ? | WF_MEDIA_TITLE (2.6.8) ? | WF_NONBREAKING_TITLE (2.6.8) ? | WF_PREVIEW_TITLE (2.6.8) ? | WF_PRINT_TITLE (2.6.8) ? | WF_SEARCHREPLACE_TITLE (2.6.8) ? | WF_SOURCE_TITLE (2.6.8) ? | WF_SPELLCHECKER_TITLE (2.6.8) ? | WF_STYLE_TITLE (2.6.8) ? | WF_STYLESELECT_TITLE (2.6.8) ? | WF_TABLE_TITLE (2.6.8) ? | WF_TEXTCASE_TITLE (2.6.8) ? | WF_VISUALBLOCKS_TITLE (2.6.8) ? | WF_VISUALCHARS_TITLE (2.6.8) ? | WF_XHTMLXTRAS_TITLE (2.6.8) ? |

Components :: Admin ::
Core :: com_admin (3.0.0) 1 | com_ajax (3.2.0) 1 | com_associations (3.7.0) 1 | com_banners (3.0.0) 1 | com_cache (3.0.0) 1 | com_categories (3.0.0) 1 | com_checkin (3.0.0) 1 | com_config (3.0.0) 1 | com_content (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_cpanel (3.0.0) 1 | com_fields (3.7.0) 1 | com_finder (3.0.0) 1 | com_installer (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_languages (3.0.0) 1 | com_login (3.0.0) 1 | com_media (3.0.0) 1 | com_menus (3.0.0) 1 | com_messages (3.0.0) 1 | com_modules (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | com_plugins (3.0.0) 1 | com_postinstall (3.2.0) 1 | com_redirect (3.0.0) 1 | com_search (3.0.0) 1 | com_tags (3.1.0) 1 | com_templates (3.0.0) 1 | com_users (3.0.0) 1 | com_actionlogs (3.9.0) 1 | com_privacy (3.9.0) 1 |
3rd Party:: Akeeba (6.4.0) 1 | COM_JCE (2.6.8) 1 | com_xmap (2.3.4) 1 | Slideshow CK (2.0.16) 1 | com_slideshowck (2.0.17) 1 |

Modules :: Site ::
Core :: mod_articles_archive (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_articles_news (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_finder (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_languages (3.5.0) 1 | mod_login (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_search (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_tags_similar (3.1.0) 1 | mod_users_latest (3.0.0) 1 | mod_whosonline (3.0.0) 1 | mod_wrapper (3.0.0) 1 |
3rd Party:: Slideshow CK (2.0.16) 1 |

Modules :: Admin ::
Core :: mod_custom (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_latest (3.0.0) 1 | mod_logged (3.0.0) 1 | mod_login (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_sampledata (3.8.0) 1 | mod_stats_admin (3.0.0) 1 | mod_status (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_title (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_version (3.0.0) 1 | mod_privacy_dashboard (3.9.0) 1 | mod_latestactions (3.9.0) 1 |
3rd Party::

Libraries ::
Core ::
3rd Party:: file_fof30 (3.8.1) ? |

Plugins ::
Core :: plg_authentication_cookie (3.0.0) 1 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_joomla (3.0.0) 1 | plg_authentication_ldap (3.0.0) 0 | plg_captcha_recaptcha (3.4.0) 1 | plg_captcha_recaptcha_invisible (3.8) 0 | plg_content_emailcloak (3.0.0) 1 | plg_content_fields (3.7.0) 1 | plg_content_finder (3.0.0) 0 | plg_content_joomla (3.0.0) 1 | plg_content_loadmodule (3.0.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_content_pagenavigation (3.0.0) 1 | plg_content_vote (3.0.0) 1 | plg_content_confirmconsent (3.9.0) 0 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_module (3.5.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_extension_joomla (3.0.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_fields_repeatable (3.9.0) 1 | plg_finder_categories (3.0.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_content (3.0.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_installer_webinstaller (2.1.2) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 0 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_quickicon_privacycheck (3.9.0) 1 | plg_search_categories (3.0.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_content (3.0.0) 1 | plg_search_newsfeeds (3.0.0) 1 | plg_search_tags (3.0.0) 1 | plg_system_cache (3.0.0) 0 | plg_system_debug (3.0.0) 1 | plg_system_fields (3.7.0) 1 | plg_system_highlight (3.0.0) 1 | plg_system_languagecode (3.0.0) 1 | plg_system_languagefilter (3.0.0) 1 | plg_system_log (3.0.0) 1 | plg_system_logout (3.0.0) 1 | plg_system_p3p (3.0.0) 1 | plg_system_redirect (3.0.0) 0 | plg_system_remember (3.0.0) 1 | plg_system_sef (3.0.0) 1 | plg_system_sessiongc (3.8.6) 1 | plg_system_stats (3.5.0) 1 | plg_system_updatenotification (3.5.0) 1 | plg_system_logrotation (3.9.0) 1 | plg_system_privacyconsent (3.9.0) 0 | PLG_SYSTEM_ACTIONLOGS (3.9.0) 0 | plg_twofactorauth_totp (3.2.0) 0 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_user_contactcreator (3.0.0) 0 | plg_user_joomla (3.0.0) 1 | plg_user_profile (3.0.0) 0 | plg_user_terms (3.9.0) 0 | plg_privacy_consents (3.9.0) 1 | plg_privacy_content (3.9.0) 1 | plg_privacy_message (3.9.0) 1 | plg_privacy_user (3.9.0) 1 | plg_privacy_actionlogs (3.9.0) 1 | PLG_ACTIONLOG_JOOMLA (3.9.0) 1 |
3rd Party:: PLG_EMBED_GOOGLE_MAP (2.0.1) 1 | plg_content_jce (2.6.8) 1 | Simple Image Gallery (by JoomlaWork (4.1.0) ? | Simple Image Gallery (by JoomlaWork (4.1.0) ? | plg_editors_codemirror (5.40.0) 1 | plg_editors_jce (2.6.8) 1 | plg_editors_tinymce (4.5.9) 1 | plg_extension_jce (2.6.8) 1 | plg_installer_jce (2.6.8) 1 | plg_quickicon_akeebabackup (1.0) 1 | plg_quickicon_jce (2.6.0-pro-bet) 1 | PLG_SYSTEM_AKEEBAUPDATECHECK (1.1) 0 | PLG_SYSTEM_BACKUPONUPDATE (3.7) 1 | plg_system_jce (2.6.8) 1 | System - Google Maps (3.5) 0 | System - Slideshow CK params (1.2.8) 1 | PLG_SYSTEM_AKEEBAACTIONLOG (1.0) 0 | Xmap - Content Plugin (2.0.4) 0 | XMAP_PLUGIN_K2 (1.3) 0 | Xmap - Kunena Plugin (3.0.0) 0 | Xmap - Mosets Tree Plugin (2.0.2) 0 | Xmap - SobiPro Plugin (2.0.2) 0 | Xmap - Virtuemart Plugin (2.0.3) 0 | Xmap - WebLinks Plugin (2.0.1) 0 |

Templates :: Site :: beez3 (3.1.0) 1 | engage (3.0.2) 1 | expression (3.0.2) 1 | protostar (1.0) 1 |
Templates :: Admin :: hathor (3.0.0) 1 | isis (1.0) 1 |

[chataignier]

Since posting the results of the FPA, I have set the debug and error reporting as mentioned above and I now have further information to post, but my messages are refused.

[chataignier]

I've tried again to post the debug message and it's still refused - it looks like the content of the message is the problem.

Is there another way to post it ?

[chataignier]

Apologies for being dumb, I've just found where I can post the error message

New FPA result below :

Joomla! Instance :: Joomla! 3.9.5-Stable (Amani) 9-April-2019
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (444) |
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: false | .htaccess/web.config: Yes | GZip: false | Cache: false | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: false | LiveSite: | Session lifetime: 15 | Session handler: database | Shared sessions: false | SSL: 2 | Error Reporting: maximum | Site Debug: true | Language Debug: false | Default Access: Public | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.9.5: No | Database Supports J! 3.9.5: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 4.4.302-icpu-088 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate, br | System TMP Writable: Yes | Free Disk Space : 779.37 GiB |

PHP Configuration :: Version: 7.4.33 | PHP API: cgi-fcgi | Session Path Writable: No | Display Errors: 0 | Error Reporting: | Log Errors To: | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Allow url fopen: 1 | Open Base: | Uploads: 1 | Max. Upload Size: 2M | Max. POST Size: 8M | Max. Input Time: -1 | Max. Execution Time: 30 | Memory Limit: 128M

Database Configuration :: Version: 5.7.38-log (Client:mysqlnd 7.4.33) | Database Size: 17.22 MiB | #of Tables with config prefix:  87 | #of other Tables:  0 | User Privileges : GRANT ALL

PHP Extensions :: Core (7.4.33) | date (7.4.33) | libxml (7.4.33) | openssl (7.4.33) | pcre (7.4.33) | sqlite3 (7.4.33) | zlib (7.4.33) | bcmath (7.4.33) | bz2 (7.4.33) | calendar (7.4.33) | ctype (7.4.33) | curl (7.4.33) | dba (7.4.33) | dom (20031129) | hash (7.4.33) | fileinfo (7.4.33) | filter (7.4.33) | ftp (7.4.33) | gd (7.4.33) | gettext (7.4.33) | gmp (7.4.33) | SPL (7.4.33) | iconv (7.4.33) | session (7.4.33) | intl (7.4.33) | json (7.4.33) | mbstring (7.4.33) | standard (7.4.33) | PDO (7.4.33) | mysqlnd (mysqlnd 7.4.33) | pdo_sqlite (7.4.33) | Phar (7.4.33) | posix (7.4.33) | Reflection (7.4.33) | imap (7.4.33) | shmop (7.4.33) | SimpleXML (7.4.33) | soap (7.4.33) | sodium (7.4.33) | pdo_mysql (7.4.33) | exif (7.4.33) | tidy (7.4.33) | tokenizer (7.4.33) | xml (7.4.33) | xmlreader (7.4.33) | xmlwriter (7.4.33) | xsl (7.4.33) | zip (1.15.6) | mysqli (7.4.33) | cgi-fcgi (7.4.33) | Zend Engine (3.4.0) |
Potential Missing Extensions ::

Switch User Environment :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Potential Ownership Issues: No

Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (---) |

Elevated Permissions (First 10) ::

Database statistics :: Uptime: 12612994 | Threads: 4 | Questions: 5662548375 | Slow queries: 1119 | Opens: 387075897 | Flush tables: 1 | Open tables: 6000 | Queries per second avg: 448.945 |

Components :: Site ::
Core :: com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
3rd Party:: WF_AGGREGATOR_DAILYMOTION_TITLE (2.6.8) ? | WF_AGGREGATOR_VIMEO_TITLE (2.6.8) ? | WF_AGGREGATOR_VINE_TITLE (2.6.8) ? | WF_AGGREGATOR_[youtube]_TITLE (2.6.8) ? | WF_FILESYSTEM_JOOMLA_TITLE (2.6.8) ? | WF_LINKS_JOOMLALINKS_TITLE (2.6.8) ? | WF_POPUPS_JCEMEDIABOX_TITLE (2.6.8) ? | WF_POPUPS_WINDOW_TITLE (2.6.8) ? | WF_LINK_SEARCH_TITLE (2.6.8) ? | WF_ANCHOR_TITLE (2.6.8) ? | WF_ARTICLE_TITLE (2.6.8) ? | WF_AUTOSAVE_TITLE (2.6.8) ? | WF_BROWSER_TITLE (2.6.8) ? | WF_CHARMAP_TITLE (2.6.8) ? | WF_CLEANUP_TITLE (2.6.8) ? | WF_CLIPBOARD_TITLE (2.6.8) ? | WF_CONTEXTMENU_TITLE (2.6.8) ? | WF_DIRECTIONALITY_TITLE (2.6.8) ? | WF_EMOTIONS_TITLE (2.6.8) ? | WF_FONTCOLOR_TITLE (2.6.8) ? | WF_FONTSELECT_TITLE (2.6.8) ? | WF_FONTSIZESELECT_TITLE (2.6.8) ? | WF_FORMATSELECT_TITLE (2.6.8) ? | WF_FULLSCREEN_TITLE (2.6.8) ? | WF_HR_TITLE (2.6.8) ? | WF_IMGMANAGER_TITLE (2.6.8) ? | WF_INLINEPOPUPS_TITLE (2.6.8) ? | WF_KITCHENSINK_TITLE (2.6.8) ? | WF_LAYER_TITLE (2.6.8) ? | WF_LINK_TITLE (2.6.8) ? | WF_LISTS_TITLE (2.6.8) ? | WF_MEDIA_TITLE (2.6.8) ? | WF_NONBREAKING_TITLE (2.6.8) ? | WF_PREVIEW_TITLE (2.6.8) ? | WF_PRINT_TITLE (2.6.8) ? | WF_SEARCHREPLACE_TITLE (2.6.8) ? | WF_SOURCE_TITLE (2.6.8) ? | WF_SPELLCHECKER_TITLE (2.6.8) ? | WF_STYLE_TITLE (2.6.8) ? | WF_STYLESELECT_TITLE (2.6.8) ? | WF_TABLE_TITLE (2.6.8) ? | WF_TEXTCASE_TITLE (2.6.8) ? | WF_VISUALBLOCKS_TITLE (2.6.8) ? | WF_VISUALCHARS_TITLE (2.6.8) ? | WF_XHTMLXTRAS_TITLE (2.6.8) ? |

Components :: Admin ::
Core :: com_admin (3.0.0) 1 | com_ajax (3.2.0) 1 | com_associations (3.7.0) 1 | com_banners (3.0.0) 1 | com_cache (3.0.0) 1 | com_categories (3.0.0) 1 | com_checkin (3.0.0) 1 | com_config (3.0.0) 1 | com_content (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_cpanel (3.0.0) 1 | com_fields (3.7.0) 1 | com_finder (3.0.0) 1 | com_installer (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_languages (3.0.0) 1 | com_login (3.0.0) 1 | com_media (3.0.0) 1 | com_menus (3.0.0) 1 | com_messages (3.0.0) 1 | com_modules (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | com_plugins (3.0.0) 1 | com_postinstall (3.2.0) 1 | com_redirect (3.0.0) 1 | com_search (3.0.0) 1 | com_tags (3.1.0) 1 | com_templates (3.0.0) 1 | com_users (3.0.0) 1 | com_actionlogs (3.9.0) 1 | com_privacy (3.9.0) 1 |
3rd Party:: Akeeba (6.4.0) 1 | COM_JCE (2.6.8) 1 | com_xmap (2.3.4) 1 | Slideshow CK (2.0.16) 1 | com_slideshowck (2.0.17) 1 |

Modules :: Site ::
Core :: mod_articles_archive (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_articles_news (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_finder (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_languages (3.5.0) 1 | mod_login (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_search (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_tags_similar (3.1.0) 1 | mod_users_latest (3.0.0) 1 | mod_whosonline (3.0.0) 1 | mod_wrapper (3.0.0) 1 |
3rd Party:: Slideshow CK (2.0.16) 1 |

Modules :: Admin ::
Core :: mod_custom (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_latest (3.0.0) 1 | mod_logged (3.0.0) 1 | mod_login (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_sampledata (3.8.0) 1 | mod_stats_admin (3.0.0) 1 | mod_status (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_title (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_version (3.0.0) 1 | mod_privacy_dashboard (3.9.0) 1 | mod_latestactions (3.9.0) 1 |
3rd Party::

Libraries ::
Core ::
3rd Party:: file_fof30 (3.8.1) ? |

Plugins ::
Core :: plg_authentication_cookie (3.0.0) 1 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_joomla (3.0.0) 1 | plg_authentication_ldap (3.0.0) 0 | plg_captcha_recaptcha (3.4.0) 1 | plg_captcha_recaptcha_invisible (3.8) 0 | plg_content_emailcloak (3.0.0) 1 | plg_content_fields (3.7.0) 1 | plg_content_finder (3.0.0) 0 | plg_content_joomla (3.0.0) 1 | plg_content_loadmodule (3.0.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_content_pagenavigation (3.0.0) 1 | plg_content_vote (3.0.0) 1 | plg_content_confirmconsent (3.9.0) 0 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_module (3.5.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_extension_joomla (3.0.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_fields_repeatable (3.9.0) 1 | plg_finder_categories (3.0.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_content (3.0.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_installer_webinstaller (2.1.2) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 0 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_quickicon_privacycheck (3.9.0) 1 | plg_search_categories (3.0.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_content (3.0.0) 1 | plg_search_newsfeeds (3.0.0) 1 | plg_search_tags (3.0.0) 1 | plg_system_cache (3.0.0) 0 | plg_system_debug (3.0.0) 1 | plg_system_fields (3.7.0) 1 | plg_system_highlight (3.0.0) 1 | plg_system_languagecode (3.0.0) 1 | plg_system_languagefilter (3.0.0) 1 | plg_system_log (3.0.0) 1 | plg_system_logout (3.0.0) 1 | plg_system_p3p (3.0.0) 1 | plg_system_redirect (3.0.0) 0 | plg_system_remember (3.0.0) 1 | plg_system_sef (3.0.0) 1 | plg_system_sessiongc (3.8.6) 1 | plg_system_stats (3.5.0) 1 | plg_system_updatenotification (3.5.0) 1 | plg_system_logrotation (3.9.0) 1 | plg_system_privacyconsent (3.9.0) 0 | PLG_SYSTEM_ACTIONLOGS (3.9.0) 0 | plg_twofactorauth_totp (3.2.0) 0 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_user_contactcreator (3.0.0) 0 | plg_user_joomla (3.0.0) 1 | plg_user_profile (3.0.0) 0 | plg_user_terms (3.9.0) 0 | plg_privacy_consents (3.9.0) 1 | plg_privacy_content (3.9.0) 1 | plg_privacy_message (3.9.0) 1 | plg_privacy_user (3.9.0) 1 | plg_privacy_actionlogs (3.9.0) 1 | PLG_ACTIONLOG_JOOMLA (3.9.0) 1 |
3rd Party:: PLG_EMBED_GOOGLE_MAP (2.0.1) 1 | plg_content_jce (2.6.8) 1 | Simple Image Gallery (by JoomlaWork (4.1.0) ? | Simple Image Gallery (by JoomlaWork (4.1.0) ? | plg_editors_codemirror (5.40.0) 1 | plg_editors_jce (2.6.8) 1 | plg_editors_tinymce (4.5.9) 1 | plg_extension_jce (2.6.8) 1 | plg_installer_jce (2.6.8) 1 | plg_quickicon_akeebabackup (1.0) 1 | plg_quickicon_jce (2.6.0-pro-bet) 1 | PLG_SYSTEM_AKEEBAUPDATECHECK (1.1) 0 | PLG_SYSTEM_BACKUPONUPDATE (3.7) 1 | plg_system_jce (2.6.8) 1 | System - Google Maps (3.5) 0 | System - Slideshow CK params (1.2.8) 1 | PLG_SYSTEM_AKEEBAACTIONLOG (1.0) 0 | Xmap - Content Plugin (2.0.4) 0 | XMAP_PLUGIN_K2 (1.3) 0 | Xmap - Kunena Plugin (3.0.0) 0 | Xmap - Mosets Tree Plugin (2.0.2) 0 | Xmap - SobiPro Plugin (2.0.2) 0 | Xmap - Virtuemart Plugin (2.0.3) 0 | Xmap - WebLinks Plugin (2.0.1) 0 |

Templates :: Site :: beez3 (3.1.0) 1 | engage (3.0.2) 1 | expression (3.0.2) 1 | protostar (1.0) 1 |
Templates :: Admin :: hathor (3.0.0) 1 | isis (1.0) 1 |

[chataignier]

The error message does not seem to be in the above, I've tried again to include it in the FPA under options but as soon as the error message is in the report, it is refused by the forum software. Not sure what to do next

[chataignier]

As I cant seem to upload the error message by the approved method, I've added it as a screen grab

[toivo]

As I cant seem to upload the error message by the approved method...

If that happens again, paste the message inside code tags, available from the button:

code-button.png

The curly braces syntax was deprecated in PHP 7.4, released in November 2019. Joomla 3.9.5 was released earlier, in April 2019. Joomla 3.9.5 was still using the deprecated syntax, which has been corrected in later versions of Joomla.

Write enable and edit the file configuration.php in the main Joomla folder and make the following change so that the Deprecated messages are filtered and Joomla sessions can start:

Code: Select all

	public $error_reporting = 'simple';

[toivo]

About the FPA results.

PHP Supports J! 3.9.5: No

Now we know the reason why FPA reports this: Joomla 3.9.5 was released before PHP 7.4.0.

Session Path Writable: No

The PHP session path should be writable. Ask your host to fix this.

Max. Upload Size: 2M | Max. POST Size: 8M

Ask your host to change both to 32M.

Memory Limit: 128M

Joomla will work in 128M but 256M would be better in the long term, especially when upgrading the website to Joomla 4.

Check the versions of all the third party extension from the Joomla Extensions Directory (JED) but also from the developers' websites because some older extensions do not send update notifications and some extensions like XMap may have been abandoned.

The XMap component and its plugins are vulnerable and should be uninstalled. Use OSMap instead.

[chataignier]

OK thanks, I've contacted the host and await response.
Am also working through the various 3rd party extensions - will report later.
I've also modified configuration.php as suggested and I can now access the site front and back ends.

I've tried to access Akeeba via the site admin/components/Akeeba and get this :

Code: Select all

Warning: require_once(/homepages/43/d355293958/htdocs/clickandbuilds/Joomla/MyCMS4/media/fef/php/AkeebaFEFLoader.php): failed to open stream: No such file or directory in /homepages/43/d355293958/htdocs/clickandbuilds/Joomla/MyCMS4/media/fef/fef.php on line 531

[chataignier]

I've also taken the front end off line but I notice that the debug information is still displayed on the front end under the "offline" message.

Is this normal ? It will look pretty scary to the public...

[toivo]

You can turn off the Debug option by write enabling and editing the file configuration.php:

Code: Select all

	public $debug = '0';

[chataignier]

No reply yet from the host (ionos) - can we do anything about Akeeba in the meantime ?

Code: Select all

Warning: require_once(/homepages/43/d355293958/htdocs/clickandbuilds/Joomla/MyCMS4/media/fef/php/AkeebaFEFLoader.php): failed to open stream: No such file or directory in /homepages/43/d355293958/htdocs/clickandbuilds/Joomla/MyCMS4/media/fef/fef.php on line 531

[gws]

I would create a help ticket at Akeeba, the owner is a very experienced dev with joomla.

[Slackervaara]

No reply yet from the host (ionos) - can we do anything about Akeeba in the meantime ?

Code: Select all

Warning: require_once(/homepages/43/d355293958/htdocs/clickandbuilds/Joomla/MyCMS4/media/fef/php/AkeebaFEFLoader.php): failed to open stream: No such file or directory in /homepages/43/d355293958/htdocs/clickandbuilds/Joomla/MyCMS4/media/fef/fef.php on line 531

You seem to have a missing file in Akeeba or it has wrong permissions. Check if the file is there.
Joomla/MyCMS4/media/fef/php/AkeebaFEFLoader.php
Maybe you can reinstall Akeeba Backup.

[chataignier]

The directory Joomla/MyCMS4/media/fef/php/ does not exist.
In Joomla/MyCMS4/media/fef there are 3 sub dir : /css /fonts /js
fef.php is a file in Joomla/MyCMS4/media/fef there is no directory ....fef/php

[toivo]

there is no directory ....fef/php

As suggested by @Slackervaara, reinstall Akeeba Backup.

Please note that the website has Akeeba Backup 6.4.0 but the developer of Akeeba Backup recommends version 8.2.6 for Joomla 3.9 and PHP 7.4.

Ref. Akeeba Backup Compatibility

[chataignier]

Do i need to uninstall the Akeeba elements first, as in the attached screen grab, or will the install process automatically overwrite them ?

2023-01-26_133848.png

[toivo]

The install process updates the extension, which includes adding, updating and deleting PHP files. The database will also be updated and the previous data tables and backup files, if stored in the web server, will remain intact.

[chataignier]

Many, many, thanks. Problem now resolved. Akeeba 8.2.6 installed and working correctly which enabled me to update Joomla to 3.10.11 and php to 8.1. So all is well for the time being thanks to your help.
Regards
David