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Uploading Media larger than 500 MB silent fails

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JaredThaler
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Uploading Media larger than 500 MB silent fails

Post by JaredThaler » Tue Sep 17, 2024 5:19 pm

Ever since upgrading to 5x we are no longer able to upload files larger than about 500 MB. Anything larger than that the blue line goes across the top of the file area, but then it stops and the file never appears in the media folder.

It is not a space issue, as we can upload multiple 500 MB images. But cannot upload a single 800 MB image.

There is no error message.

Anyone have any suggestions?

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JaredThaler
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Re: Uploading Media larger than 500 MB silent fails

Post by JaredThaler » Tue Sep 17, 2024 5:29 pm

Followup, the same problem occurs on a fresh install of Joomla 5.1.4 on the same hosting.

Uploading files via the hosting file manager works fine.

gws
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Re: Uploading Media larger than 500 MB silent fails

Post by gws » Tue Sep 17, 2024 5:47 pm

What are the upload limits in your php version?

JaredThaler
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Re: Uploading Media larger than 500 MB silent fails

Post by JaredThaler » Tue Sep 17, 2024 5:53 pm

post_max_size = 32M
upload_max_filesize = 32M

Changing those to 50M, 64M, or 5000M does not seem to allow an 800M file to upload, but the default (32M) does allow a 500M file to upload.

gws
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Re: Uploading Media larger than 500 MB silent fails

Post by gws » Tue Sep 17, 2024 6:08 pm

How are you uploading these files?

JaredThaler
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Re: Uploading Media larger than 500 MB silent fails

Post by JaredThaler » Tue Sep 17, 2024 7:04 pm

From Content -> Media -> Upload

gws
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Re: Uploading Media larger than 500 MB silent fails

Post by gws » Tue Sep 17, 2024 8:23 pm

How you upload 5ooMB files with post_max_size = 32M , upload_max_filesize = 32M is beyond my understanding.

JaredThaler
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Re: Uploading Media larger than 500 MB silent fails

Post by JaredThaler » Wed Sep 18, 2024 2:43 pm

It would help if I double checked my posts...

Should read 500 KB, not MB.

Sorry everyone. (500 MB would be pretty ridiculous for a web image.)

I think I should probably just repost...

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AMurray
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Re: Uploading Media larger than 500 MB silent fails

Post by AMurray » Wed Sep 18, 2024 10:04 pm

No need to repost - continue the discussion here.

32M/32M has you have stated should be more than enough for your 500k files.

Note that Media Manager should have its own file upload limit option which aligns to the server's limits e.g. you can set the file size to say 10M but shouldn't be more than the server's 32M setting. Perhaps that is the problem - check the media manager setting.

The alternative, is to upload those files via another method e.g. an FTP program or the file manager in your web hosting cPanel.

If you are certain you have set the setting correctly in cPanel (PHP settings), check with your web host - they can review server logs to find any additional reason you might not be aware of for the failure to upload a 500K file where the limits are 32M (as far as you're aware). Perhaps some other global php.ini file is overriding your own settings, a file you have not access to modify.

However, it is strange the problem has occurred following your update to 5.x if it was working fine under 4.x or earlier.
Regards - A Murray
General Support Moderator

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Webdongle
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Re: Uploading Media larger than 500 MB silent fails

Post by Webdongle » Sun Sep 22, 2024 6:43 pm

http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".

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