Site crashed after updates ... not accessible Topic is solved

Need help upgrading your Joomla! website or converting to Joomla! 5.x?

Moderator: General Support Moderators

Forum rules
Forum Rules
Absolute Beginner's Guide to Joomla! <-- please read before posting, this means YOU.
Forum Post Assistant - If you are serious about wanting help, you will use this tool to help you post.
Windows Defender SmartScreen Issues <-- please read this if using Windows 10.
Post Reply
deonholt
Joomla! Explorer
Joomla! Explorer
Posts: 321
Joined: Tue Aug 09, 2011 6:59 pm

Site crashed after updates ... not accessible

Post by deonholt » Mon Mar 18, 2024 1:25 pm

Hi and thanks for your help.

I was using previous version of Joomla 5. I have just done a couple of updates on some extensions and git this error:
Failed opening required '/home/mysite/public_html/plugins/system/nrframework/j3bc.php' (include_path='.:/opt/alt/php82/usr/share/pear:/opt/alt/php82/usr/share/php:/usr/share/pear:/usr/share/php')

How can I find out which extension caused it and can I reverse it? I don't have access to my site since. I found this suggestion but don't want to try it if I can further damage the site.
https://docs.joomla.org/J4.x:FatalError

Thanks very much.

User avatar
pe7er
Joomla! Master
Joomla! Master
Posts: 25009
Joined: Thu Aug 18, 2005 8:55 pm
Location: Nijmegen, Netherlands
Contact:

Re: Site crashed after updates ... not accessible

Post by pe7er » Mon Mar 18, 2024 1:30 pm

The error already shows the cause: /plugins/system/nrframework/

You can disable that plugin in the database in the #__extensions table. Search that plugin, change "enabled" from 1 to 0.
Or use FTP and rename nrframework to something else so that Joomla cannot load the plugin anymore.
Kind Regards,
Peter Martin, Global Moderator
Company website: https://db8.nl/en/ - Joomla specialist, Nijmegen, Netherlands
The best website: https://the-best-website.com

deonholt
Joomla! Explorer
Joomla! Explorer
Posts: 321
Joined: Tue Aug 09, 2011 6:59 pm

Re: Site crashed after updates ... not accessible

Post by deonholt » Mon Mar 18, 2024 1:41 pm

pe7er wrote:
Mon Mar 18, 2024 1:30 pm
The error already shows the cause: /plugins/system/nrframework/

You can disable that plugin in the database in the #__extensions table. Search that plugin, change "enabled" from 1 to 0.
Or use FTP and rename nrframework to something else so that Joomla cannot load the plugin anymore.
Thank you very much. For a start I will rename nrframework. Thanks again.

User avatar
AMurray
Joomla! Exemplar
Joomla! Exemplar
Posts: 9799
Joined: Sat Feb 13, 2010 7:35 am
Location: Australia

Re: Site crashed after updates ... not accessible

Post by AMurray » Mon Mar 18, 2024 9:52 pm

nrframework (novarain framework) is used by Tassos Marinos' extensions.

Do you use Convert Forms or similar? (This is about the 3rd or 4th post I've seen about this problem in the last week, involving this extension and a user migrating 4.x to 5.x).
Regards - A Murray
General Support Moderator


Post Reply

Return to “Migrating and Upgrading to Joomla! 5.x”