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Can not connect to smtp.gmail.com Joomla 5 Topic is solved

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CampWest
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Can not connect to smtp.gmail.com Joomla 5

Post by CampWest » Tue Nov 05, 2024 2:06 pm

Hi,

For the last days I have tried to get the SMTP mail in Joomla 5 to work - but I get messages that it can not connect.

So my setup is:

Windows 10 pro PC (local pc)
Xampp installation 8.2.12
Joomla version 5.2.0

The openssl.dll is changed to be included in the PHP.ini files
API password on google validated and working.
And the setting in Joomla Server is setup to the documentation found various places on the internet:

SMTP - smtp.gmail.com
Port: 465
Security: SSL/TLS

There ar no firewall issues on the Windows 10 Pro pc - please see test form Zebmap app:

Scanning smtp.gmail.com (142.250.102.109) [1000 ports]
Discovered open port 587/tcp on 142.250.102.109
Discovered open port 993/tcp on 142.250.102.109
Discovered open port 995/tcp on 142.250.102.109
Discovered open port 25/tcp on 142.250.102.109
Discovered open port 465/tcp on 142.250.102.109
Completed SYN Stealth Scan at 14:44, 4.79s elapsed (1000 total ports)
Initiating Service scan at 14:44

gsmtp
465/tcp open ssl/smtp Google gsmtp
|_ssl-date: TLS randomness does not represent time
| ssl-cert: Subject: commonName=smtp.gmail.com
| Subject Alternative Name: DNS:smtp.gmail.com
| Issuer: commonName=Avast Web/Mail Shield Root/organizationName=Avast Web/Mail Shield
| Public Key type: ec
| Public Key bits: 256
| Signature Algorithm: sha256WithRSAEncryption
| Not valid before: 2024-10-07T08:25:31
| Not valid after: 2024-12-30T08:25:30
| MD5: 938f:c186:c67d:fe26:6415:d91b:5a46:8bfa
|_SHA-1: c8a7:49d2:b304:ba0f:8622:0207:838c:ddb1:3dc1:28e6
| smtp-commands: smtp.gmail.com at your service, [62.66.178.3], SIZE 35882577, 8BITMIME, AUTH LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH, ENHANCEDSTATUSCODES, PIPELINING, SMTPUTF8
|_ 2.0.0 https://www.google.com/search?btnI&q=RFC+5321 a640c23a62f3a-a9eb17cec86sm135591766b.119 - gsmtp

The log has been enabled on the Joomla site and here are the result:

2024-11-05T13:49:17+00:00 ERROR 10.34.0.3 mail Error in Mail API: Connection: opening to ssl://smtp.gmail.com:465, timeout=300, options=array()
2024-11-05T13:49:18+00:00 ERROR 10.34.0.3 mail Error in Mail API: Connection failed. Error #2: stream_socket_client(): SSL operation failed with code 1. OpenSSL Error messages:
error:0A000086:SSL routines::certificate verify failed [[ROOT]\libraries\vendor\phpmailer\phpmailer\src\SMTP.php line 408]
2024-11-05T13:49:18+00:00 ERROR 10.34.0.3 mail Error in Mail API: Connection failed. Error #2: stream_socket_client(): Failed to enable crypto [[ROOT]\libraries\vendor\phpmailer\phpmailer\src\SMTP.php line 408]
2024-11-05T13:49:18+00:00 ERROR 10.34.0.3 mail Error in Mail API: Connection failed. Error #2: stream_socket_client(): Unable to connect to ssl://smtp.gmail.com:465 (Unknown error) [[ROOT]\libraries\vendor\phpmailer\phpmailer\src\SMTP.php line 408]
2024-11-05T13:49:18+00:00 ERROR 10.34.0.3 mail Error in Mail API: SMTP ERROR: Failed to connect to server: (0)
2024-11-05T13:49:18+00:00 ERROR 10.34.0.3 mail Error in Mail API: SMTP Error: Could not connect to SMTP host. Failed to connect to server
2024-11-05T13:49:18+00:00 ERROR 10.34.0.3 mail Error in Mail API: Connection: opening to ssl://smtp.gmail.com:465, timeout=300, options=array()
2024-11-05T13:49:18+00:00 ERROR 10.34.0.3 mail Error in Mail API: Connection failed. Error #2: stream_socket_client(): SSL operation failed with code 1. OpenSSL Error messages:
error:0A000086:SSL routines::certificate verify failed [[ROOT]\libraries\vendor\phpmailer\phpmailer\src\SMTP.php line 408]
2024-11-05T13:49:18+00:00 ERROR 10.34.0.3 mail Error in Mail API: Connection failed. Error #2: stream_socket_client(): Failed to enable crypto [[ROOT]\libraries\vendor\phpmailer\phpmailer\src\SMTP.php line 408]
2024-11-05T13:49:18+00:00 ERROR 10.34.0.3 mail Error in Mail API: Connection failed. Error #2: stream_socket_client(): Unable to connect to ssl://smtp.gmail.com:465 (Unknown error) [[ROOT]\libraries\vendor\phpmailer\phpmailer\src\SMTP.php line 408]
2024-11-05T13:49:18+00:00 ERROR 10.34.0.3 mail Error in Mail API: SMTP ERROR: Failed to connect to server: (0)
2024-11-05T13:49:18+00:00 ERROR 10.34.0.3 mail Error in Mail API: SMTP Error: Could not connect to SMTP host. Failed to connect to server

I have test the SMTP setup on another Joomla installation on a different PC (Windows 10 Education) - and here it is working.

Do any have any clues to what is wrong ?
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ceford
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Re: Can not connect to smtp.gmail.com Joomla 5

Post by ceford » Tue Nov 05, 2024 2:59 pm

Have you set up Gmail in Global Configuration:

https://jdocmanual.org/jdocmanual?artic ... mail-gmail
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CampWest
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Re: Can not connect to smtp.gmail.com Joomla 5

Post by CampWest » Tue Nov 05, 2024 3:20 pm

Hi - yes I have flowed the instruction - many times !
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Per Yngve Berg
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Re: Can not connect to smtp.gmail.com Joomla 5

Post by Per Yngve Berg » Tue Nov 05, 2024 8:02 pm

This is the error you should focus on:

error:0A000086:SSL routines::certificate verify failed
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toivo
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Re: Can not connect to smtp.gmail.com Joomla 5

Post by toivo » Tue Nov 05, 2024 9:16 pm

If it helps, as a comparison, here is an extract from the start of the log everything.php from a working connection of Joomla 5.2.0 in Wampserver 3.3.6 on Windows 11. The selection in SMTP Security was STARTTLS and the port 587. The php.ini file has a line 'extension=openssl' but php.ini does not refer directly to openssl.dll anywhere.

Code: Select all

2024-11-05T20:57:01+00:00	ERROR 127.0.0.1	mail	Error in Mail API: Connection: opening to smtp.gmail.com:587, timeout=300, options=array()
2024-11-05T20:57:01+00:00	ERROR 127.0.0.1	mail	Error in Mail API: Connection: opened
2024-11-05T20:57:01+00:00	ERROR 127.0.0.1	mail	Error in Mail API: SMTP INBOUND: "220 smtp.gmail.com ESMTP d2e1a72fcca58-720bc1e5cbesm10274672b3a.61 - gsmtp"
2024-11-05T20:57:01+00:00	ERROR 127.0.0.1	mail	Error in Mail API: SERVER -> CLIENT: 220 smtp.gmail.com ESMTP d2e1a72fcca58-720bc1e5cbesm10274672b3a.61 - gsmtp

2024-11-05T20:57:01+00:00	ERROR 127.0.0.1	mail	Error in Mail API: CLIENT -> SERVER: EHLO joomla52

2024-11-05T20:57:02+00:00	ERROR 127.0.0.1	mail	Error in Mail API: SMTP INBOUND: "250-smtp.gmail.com at your service, [180.233.125.137]"
2024-11-05T20:57:02+00:00	ERROR 127.0.0.1	mail	Error in Mail API: SMTP INBOUND: "250-SIZE 35882577"
2024-11-05T20:57:02+00:00	ERROR 127.0.0.1	mail	Error in Mail API: SMTP INBOUND: "250-8BITMIME"
2024-11-05T20:57:02+00:00	ERROR 127.0.0.1	mail	Error in Mail API: SMTP INBOUND: "250-STARTTLS"
2024-11-05T20:57:02+00:00	ERROR 127.0.0.1	mail	Error in Mail API: SMTP INBOUND: "250-ENHANCEDSTATUSCODES"
2024-11-05T20:57:02+00:00	ERROR 127.0.0.1	mail	Error in Mail API: SMTP INBOUND: "250-PIPELINING"
2024-11-05T20:57:02+00:00	ERROR 127.0.0.1	mail	Error in Mail API: SMTP INBOUND: "250-CHUNKING"
2024-11-05T20:57:02+00:00	ERROR 127.0.0.1	mail	Error in Mail API: SMTP INBOUND: "250 SMTPUTF8"
2024-11-05T20:57:02+00:00	ERROR 127.0.0.1	mail	Error in Mail API: SERVER -> CLIENT: 250-smtp.gmail.com at your service, [180.233.125.137]
250-SIZE 35882577
250-8BITMIME
250-STARTTLS
250-ENHANCEDSTATUSCODES
250-PIPELINING
250-CHUNKING
250 SMTPUTF8

2024-11-05T20:57:02+00:00	ERROR 127.0.0.1	mail	Error in Mail API: CLIENT -> SERVER: STARTTLS

2024-11-05T20:57:02+00:00	ERROR 127.0.0.1	mail	Error in Mail API: SMTP INBOUND: "220 2.0.0 Ready to start TLS"
2024-11-05T20:57:02+00:00	ERROR 127.0.0.1	mail	Error in Mail API: SERVER -> CLIENT: 220 2.0.0 Ready to start TLS

2024-11-05T20:57:02+00:00	ERROR 127.0.0.1	mail	Error in Mail API: CLIENT -> SERVER: EHLO joomla52

2024-11-05T20:57:03+00:00	ERROR 127.0.0.1	mail	Error in Mail API: SMTP INBOUND: "250-smtp.gmail.com at your service, [180.233.125.137]"
2024-11-05T20:57:03+00:00	ERROR 127.0.0.1	mail	Error in Mail API: SMTP INBOUND: "250-SIZE 35882577"
2024-11-05T20:57:03+00:00	ERROR 127.0.0.1	mail	Error in Mail API: SMTP INBOUND: "250-8BITMIME"
2024-11-05T20:57:03+00:00	ERROR 127.0.0.1	mail	Error in Mail API: SMTP INBOUND: "250-AUTH LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH"
2024-11-05T20:57:03+00:00	ERROR 127.0.0.1	mail	Error in Mail API: SMTP INBOUND: "250-ENHANCEDSTATUSCODES"
2024-11-05T20:57:03+00:00	ERROR 127.0.0.1	mail	Error in Mail API: SMTP INBOUND: "250-PIPELINING"
2024-11-05T20:57:03+00:00	ERROR 127.0.0.1	mail	Error in Mail API: SMTP INBOUND: "250-CHUNKING"
2024-11-05T20:57:03+00:00	ERROR 127.0.0.1	mail	Error in Mail API: SMTP INBOUND: "250 SMTPUTF8"
2024-11-05T20:57:03+00:00	ERROR 127.0.0.1	mail	Error in Mail API: SERVER -> CLIENT: 250-smtp.gmail.com at your service, [180.233.125.137]
250-SIZE 35882577
250-8BITMIME
250-AUTH LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH
250-ENHANCEDSTATUSCODES
250-PIPELINING
250-CHUNKING
250 SMTPUTF8

2024-11-05T20:57:03+00:00	ERROR 127.0.0.1	mail	Error in Mail API: Auth method requested: UNSPECIFIED
2024-11-05T20:57:03+00:00	ERROR 127.0.0.1	mail	Error in Mail API: Auth methods available on the server: LOGIN,PLAIN,XOAUTH2,PLAIN-CLIENTTOKEN,OAUTHBEARER,XOAUTH
2024-11-05T20:57:03+00:00	ERROR 127.0.0.1	mail	Error in Mail API: Requested auth method not available: 
2024-11-05T20:57:03+00:00	ERROR 127.0.0.1	mail	Error in Mail API: Auth method selected: LOGIN
2024-11-05T20:57:03+00:00	ERROR 127.0.0.1	mail	Error in Mail API: CLIENT -> SERVER: AUTH LOGIN

2024-11-05T20:57:03+00:00	ERROR 127.0.0.1	mail	Error in Mail API: SMTP INBOUND: "334 VXNlcm5hbWU6"
2024-11-05T20:57:03+00:00	ERROR 127.0.0.1	mail	Error in Mail API: SERVER -> CLIENT: 334 VXNlcm5hbWU6

2024-11-05T20:57:03+00:00	ERROR 127.0.0.1	mail	Error in Mail API: CLIENT -> SERVER: dG9pdm8udGFsaWtrYUBnbWFpbC5jb20=

2024-11-05T20:57:03+00:00	ERROR 127.0.0.1	mail	Error in Mail API: SMTP INBOUND: "334 UGFzc3dvcmQ6"
2024-11-05T20:57:03+00:00	ERROR 127.0.0.1	mail	Error in Mail API: SERVER -> CLIENT: 334 UGFzc3dvcmQ6

2024-11-05T20:57:03+00:00	ERROR 127.0.0.1	mail	Error in Mail API: CLIENT -> SERVER: eGhkbGdudXF0YWx4cXR1bw==

2024-11-05T20:57:04+00:00	ERROR 127.0.0.1	mail	Error in Mail API: SMTP INBOUND: "235 2.7.0 Accepted"
2024-11-05T20:57:04+00:00	ERROR 127.0.0.1	mail	Error in Mail API: SERVER -> CLIENT: 235 2.7.0 Accepted
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CampWest
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Re: Can not connect to smtp.gmail.com Joomla 5

Post by CampWest » Wed Nov 06, 2024 4:37 pm

Hi,

I tried various thing - and the API password works on another joomla installation. I tried the port 587 and security STARTTLS and still get error - but the log looks like this:

Code: Select all

2024-11-06T16:31:06+00:00	INFO 10.34.0.3	task2	Running task#02 'Session GC'.
2024-11-06T16:31:06+00:00	INFO 10.34.0.3	task2	Task> SessionGC end
2024-11-06T16:31:06+00:00	INFO 10.34.0.3	task2	Successfully finished task#02 in 0.00 (net 0.00) seconds.
2024-11-06T16:31:11+00:00	ERROR 10.34.0.3	mail	Error in Mail API: Connection: opening to smtp.gmail.com:587, timeout=300, options=array()
2024-11-06T16:31:11+00:00	ERROR 10.34.0.3	mail	Error in Mail API: Connection: opened
2024-11-06T16:31:11+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SMTP INBOUND: "220 smtp.gmail.com ESMTP a640c23a62f3a-a9eb16d263csm297604166b.42 - gsmtp"
2024-11-06T16:31:11+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SERVER -> CLIENT: 220 smtp.gmail.com ESMTP a640c23a62f3a-a9eb16d263csm297604166b.42 - gsmtp

2024-11-06T16:31:11+00:00	ERROR 10.34.0.3	mail	Error in Mail API: CLIENT -> SERVER: EHLO 10.34.0.3

2024-11-06T16:31:11+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SMTP INBOUND: "250-smtp.gmail.com at your service, [62.66.178.3]"
2024-11-06T16:31:11+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SMTP INBOUND: "250-SIZE 35882577"
2024-11-06T16:31:11+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SMTP INBOUND: "250-8BITMIME"
2024-11-06T16:31:11+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SMTP INBOUND: "250-STARTTLS"
2024-11-06T16:31:11+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SMTP INBOUND: "250-ENHANCEDSTATUSCODES"
2024-11-06T16:31:11+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SMTP INBOUND: "250-PIPELINING"
2024-11-06T16:31:11+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SMTP INBOUND: "250 SMTPUTF8"
2024-11-06T16:31:11+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SERVER -> CLIENT: 250-smtp.gmail.com at your service, [62.66.178.3]
250-SIZE 35882577
250-8BITMIME
250-STARTTLS
250-ENHANCEDSTATUSCODES
250-PIPELINING
250 SMTPUTF8

2024-11-06T16:31:11+00:00	ERROR 10.34.0.3	mail	Error in Mail API: CLIENT -> SERVER: STARTTLS

2024-11-06T16:31:11+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SMTP INBOUND: "220 2.0.0 Ready to start TLS"
2024-11-06T16:31:11+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SERVER -> CLIENT: 220 2.0.0 Ready to start TLS

2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: Connection failed. Error #2: stream_socket_enable_crypto(): SSL operation failed with code 1. OpenSSL Error messages:
error:0A000086:SSL routines::certificate verify failed [[ROOT]\libraries\vendor\phpmailer\phpmailer\src\SMTP.php line 487]
2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SMTP Error: Could not connect to SMTP host. Connection failed. stream_socket_enable_crypto(): SSL operation failed with code 1. OpenSSL Error messages:
error:0A000086:SSL routines::certificate verify failed
2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: CLIENT -> SERVER: QUIT

2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SMTP INBOUND: ""
2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SERVER -> CLIENT: 
2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SMTP ERROR: QUIT command failed: 
2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: Connection: closed
2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SMTP Error: Could not connect to SMTP host. Connection failed. stream_socket_enable_crypto(): SSL operation failed with code 1. OpenSSL Error messages:
error:0A000086:SSL routines::certificate verify failed
2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: Connection: opening to smtp.gmail.com:587, timeout=300, options=array()
2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: Connection: opened
2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SMTP INBOUND: "220 smtp.gmail.com ESMTP a640c23a62f3a-a9eb1813123sm299347566b.174 - gsmtp"
2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SERVER -> CLIENT: 220 smtp.gmail.com ESMTP a640c23a62f3a-a9eb1813123sm299347566b.174 - gsmtp

2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: CLIENT -> SERVER: EHLO 10.34.0.3

2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SMTP INBOUND: "250-smtp.gmail.com at your service, [62.66.178.3]"
2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SMTP INBOUND: "250-SIZE 35882577"
2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SMTP INBOUND: "250-8BITMIME"
2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SMTP INBOUND: "250-STARTTLS"
2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SMTP INBOUND: "250-ENHANCEDSTATUSCODES"
2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SMTP INBOUND: "250-PIPELINING"
2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SMTP INBOUND: "250 SMTPUTF8"
2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SERVER -> CLIENT: 250-smtp.gmail.com at your service, [62.66.178.3]
250-SIZE 35882577
250-8BITMIME
250-STARTTLS
250-ENHANCEDSTATUSCODES
250-PIPELINING
250 SMTPUTF8

2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: CLIENT -> SERVER: STARTTLS

2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SMTP INBOUND: "220 2.0.0 Ready to start TLS"
2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SERVER -> CLIENT: 220 2.0.0 Ready to start TLS

2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: Connection failed. Error #2: stream_socket_enable_crypto(): SSL operation failed with code 1. OpenSSL Error messages:
error:0A000086:SSL routines::certificate verify failed [[ROOT]\libraries\vendor\phpmailer\phpmailer\src\SMTP.php line 487]
2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SMTP Error: Could not connect to SMTP host. Connection failed. stream_socket_enable_crypto(): SSL operation failed with code 1. OpenSSL Error messages:
error:0A000086:SSL routines::certificate verify failed
2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: CLIENT -> SERVER: QUIT

2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SMTP INBOUND: ""
2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SERVER -> CLIENT: 
2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SMTP ERROR: QUIT command failed: 
2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: Connection: closed
2024-11-06T16:31:12+00:00	ERROR 10.34.0.3	mail	Error in Mail API: SMTP Error: Could not connect to SMTP host. Connection failed. stream_socket_enable_crypto(): SSL operation failed with code 1. OpenSSL Error messages:
error:0A000086:SSL routines::certificate verify failed
Last edited by toivo on Wed Nov 06, 2024 6:43 pm, edited 1 time in total.
Reason: mod note: added CODE tags
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CampWest
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Re: Can not connect to smtp.gmail.com Joomla 5

Post by CampWest » Wed Nov 06, 2024 5:11 pm

I just did a fresh installation on another PC with same specification - and i works fine - so I guess that is some issue on the PC.
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Re: Can not connect to smtp.gmail.com Joomla 5

Post by CampWest » Wed Nov 06, 2024 6:23 pm

After more testing - I found the solution. I had Avast Anti Virus installed. I uninstalled it ,,, and BINGO it works.

Thanks to all that has been kind to help here - to find a solution.
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Re: Can not connect to smtp.gmail.com Joomla 5

Post by toivo » Wed Nov 06, 2024 6:44 pm

Cheers, and thank you for the update!
Toivo Talikka, Global Moderator
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Re: Can not connect to smtp.gmail.com Joomla 5

Post by CampWest » Fri Nov 08, 2024 7:40 am

I have done some more test - and it is the Mailshield that needs to be disabled on the Avast anti virus.
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