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Cloudflare turnstile error encountered

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irenuyam
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Cloudflare turnstile error encountered

Post by irenuyam » Thu Feb 13, 2025 3:36 pm

Hello.
I just created an account to be able to use Cloudflare turnstile for captcha. I added our site, copied the keys in Joomla and configured Cloudfare turnstile as captcha.
When I tried to create a user account an error occurred: "captcha verification failed. Please note that JavaScript is required to submit this form".
Anybody encountered the same error? How to resolve?
Thanks.

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AMurray
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Re: Cloudflare turnstile error encountered

Post by AMurray » Sat Feb 15, 2025 9:50 pm

The first thing I would check is to enable Javascript in your browser. Check other browsers - are they all doing the same thing (producing the same error)?

Does the user registration work, if you disable Turnstile plugin? Suggesting this to narrow down the cause to Turnstile itself.

Also try alternative Captcha plugins, for instance, HCaptcha available on the JED.
Regards - A Murray
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irenuyam
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Re: Cloudflare turnstile error encountered

Post by irenuyam » Mon Feb 17, 2025 9:34 am

AMurray wrote: Sat Feb 15, 2025 9:50 pm The first thing I would check is to enable Javascript in your browser. Check other browsers - are they all doing the same thing (producing the same error)?

Does the user registration work, if you disable Turnstile plugin? Suggesting this to narrow down the cause to Turnstile itself.

Also try alternative Captcha plugins, for instance, HCaptcha available on the JED.
I just checked the browsers and Javascript is enabled in all my browsers.
Yes, the registration works when it is disabled.
I am not sure if I have to add a code in the index.php or something.

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AMurray
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Re: Cloudflare turnstile error encountered

Post by AMurray » Mon Feb 17, 2025 11:46 am

Log on to your Cloudflare account, check all the configuration settings. Something, I would suspect, is not right on the cloudflare/turnstile side. On the joomla end, all you need is the site/private API keys.

It would be better to use a plugin such as https://extensions.joomla.org/extension ... turnstile/.
Regards - A Murray
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irenuyam
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Re: Cloudflare turnstile error encountered

Post by irenuyam » Mon Feb 17, 2025 2:31 pm

AMurray wrote: Mon Feb 17, 2025 11:46 am Log on to your Cloudflare account, check all the configuration settings. Something, I would suspect, is not right on the cloudflare/turnstile side. On the joomla end, all you need is the site/private API keys.

It would be better to use a plugin such as https://extensions.joomla.org/extension ... turnstile/.
I did install this plugin. There is a link in the Dashboard that: https://developers.cloudflare.com/turns ... rendering/
But I don't know what to do with it.

irenuyam
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Re: Cloudflare turnstile error encountered

Post by irenuyam » Mon Feb 17, 2025 4:42 pm

AMurray wrote: Sat Feb 15, 2025 9:50 pm The first thing I would check is to enable Javascript in your browser. Check other browsers - are they all doing the same thing (producing the same error)?

Does the user registration work, if you disable Turnstile plugin? Suggesting this to narrow down the cause to Turnstile itself.

Also try alternative Captcha plugins, for instance, HCaptcha available on the JED.
I just tried hCaptcha and it works now.
Our website is multi-lingual. I just noticed that in the user registration, the captcha appears in English. I mean it does not appear in Spanish or French but it does have a button where I can change the language.
Is there a way for it to appear according to the language of the site?
Thanks.

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