Administrators not receiving system emails

[bdpaulick]

I have granted two users the ability to receive system emails as well as Administrators to the back end of our Joomla 1.5 site. However when I registered a test user, they did not receive the new user notification email only I did. By the way I am setup as the Super admin. Is there something I need to refresh/turn on/setup to enable them to receive the emails?

Thanks

BDP

[val1723]

Are you using anything else besides Joomla for user management, like Community Builder?

[bdpaulick]

No only Joomla

[val1723]

Did you add them to the contacts list?

[elliea]

Same problem here. I have set an Administrator to receive system emails but they do not get notified of new users. If I increase them to Super Administrator they do receive the emails.

[kestertonm]

I am also having this problem and have done considerable testing. It appears that the user has to be Super Admin to get system emails.

[masse001]

I can't even get Super Admins to receive system emails. Does anyone have a resolution for this?

[infocom]

Same here! Just spent half a day trying to figure this out, turns out emails wont go to Administrators, have to make them Supers.

[dooley]

Is there a resolution for this issue?
Any ideas why my users are receiving email notifications, and mass mails function, but administrator emails are not working?

[actiononlinenz]

Hi,

Has anyone found a solution to this?

It's really bad design that we have to grant users Super Adminstrator access for them to receive system emails.

[airton]

Joomla! 1.5 restricts the registration notifications to Super-Admins only, irrespectively of their having the parameter "Receive System Messages" set to yes or no. To change that behaviour, it is necessary to perform a core hack. Be aware that, if you perform this change, you'll have do it all over again every time you update/upgrade your J!1.5 installation.

In the file /components/com_user/controller.php around line 506 to 511 you'll see the following code:

Code: Select all

		//get all super administrator
		$query = 'SELECT name, email, sendEmail' .
				' FROM #__users' .
				' WHERE LOWER( usertype ) = "super administrator"
		$db->setQuery( $query );
		$rows = $db->loadObjectList();

change it to:

Code: Select all

		//get all super administrator
		$query = 'SELECT name, email, sendEmail' .
				' FROM #__users' .
				' WHERE (LOWER( usertype ) = "super administrator" OR LOWER( usertype ) = "administrator" OR LOWER( usertype) = "manager") AND sendEmail = 1';
		$db->setQuery( $query );
		$rows = $db->loadObjectList();

to allow admins and managers to receive the notifications along with the super-admins, but only if they have the parameter "Receive System Message" set to yes. If you change it to:

Code: Select all

		//get all super administrator
		$query = 'SELECT name, email, sendEmail' .
				' FROM #__users' .
				' WHERE sendEmail = 1';
		$db->setQuery( $query );
		$rows = $db->loadObjectList();

All users of any type will receive the email notifications, if they have the parameter "Receive System Messages" set to yes.

Hope it helps,

[actiononlinenz]

Wow, thanks Airton! I'll give this a go and let you know.

[actiononlinenz]

Weird, it doesn't seem to work

I tried both options (the one which should email super admin/admin/managers and the other one which should email all users with receive sys emails enabled).
Both times only the Super Admin received the new user noticification email, even though my test admin user and a test normal user had receive sys emails enabled.
I've checked my spam as well.

I guess I'll try to install a clean VM and try your hack to see what happens. Unless you have any ideas?

EDIT: By the way, I'm running Joomla 1.5.22

Thanks,
Bob.

[actiononlinenz]

Hope it helps,

Hi,

OK, I installed the standard Joomla 1.5.22 / VM 1.1.6 bundle, used your hack but unfortunately it still only emails Super Admins.

Any ideas please?

I can PM you the URL if that's OK?

Thanks,
Bob.

[actiononlinenz]

This is weird! I completely commented out the //get all super administrator section of code and my Super Admin is still getting new user emails!

I just had a thought, I'm registering new users via the VirtueMart registration screens. Maybe they're don't use /components/com_user/controller.php but their own php file?

[airton]

This is weird! I completely commented out the //get all super administrator section of code and my Super Admin is still getting new user emails!

I just had a thought, I'm registering new users via the VirtueMart registration screens. Maybe they're don't use /components/com_user/controller.php but their own php file?

That's it. You found the problem. Virtuemart doesn't use com_users for registering/logging.

Can't help you here. Sorry.

[actiononlinenz]

At least I know, thanks for confirming. I (incorrectly!) assumed VM called the standard Joomla files. I'll try the VM forums (wish me luck!!).

[actiononlinenz]

In case anyone finds this post who has the same issue (a VirtueMart issue, not Joomla), I worked out the solution, which I've posted here - http://forum.virtuemart.net/index.php?t ... #msg265593