unable to access company website

Need help with the Administration of your Joomla! 1.5 site? This is the spot for you.

Moderator: General Support Moderators

Forum rules
Forum Rules
Absolute Beginner's Guide to Joomla! <-- please read before posting, this means YOU.
Forum Post Assistant - If you are serious about wanting help, you will use this tool to help you post.
Locked
ADEYE
Joomla! Fledgling
Joomla! Fledgling
Posts: 4
Joined: Tue Apr 05, 2016 7:52 pm

unable to access company website

Post by ADEYE » Tue Apr 05, 2016 8:01 pm

Hello

We have a problem with our website and a fraudulent activity by h

the previous webmaster. He has created the website on a combination of 2 of our domains !!!

He has redirected the website from our hoste;s control panel to the page he has created using Joomla

now the problem is that we cannot reach him and get access to the loggin, email address and password he used

but the website and original domains are ours.

Our hoste asked us to contact you... what can we do to get access to the pages he created on Joomla and we need to urgently update the website but we are unable to

Many thanks

 
User avatar
Per Yngve Berg
Joomla! Master
Joomla! Master
Posts: 26812
Joined: Mon Oct 27, 2008 9:27 pm
Location: Akershus, Norway

Re: unable to access company website

Post by Per Yngve Berg » Tue Apr 05, 2016 9:46 pm

https://docs.joomla.org/How_do_you_reco ... assword%3F

If you do not own the Hosting Account it's installed on, you are in deep trouble. Access to the Database and Hosting Account is needed.

ADEYE
Joomla! Fledgling
Joomla! Fledgling
Posts: 4
Joined: Tue Apr 05, 2016 7:52 pm

Re: unable to access company website

Post by ADEYE » Wed Apr 06, 2016 8:43 am

Thank you for your reply.

I do not have access to the hosting account on Joomla. But the domain is registred Under our company

Do you know how i can contact Joomla and explain the whole situation

Thanks

Adey

User avatar
Per Yngve Berg
Joomla! Master
Joomla! Master
Posts: 26812
Joined: Mon Oct 27, 2008 9:27 pm
Location: Akershus, Norway

Re: unable to access company website

Post by Per Yngve Berg » Thu Apr 07, 2016 9:39 am

Joomla.org has nothing to do with this. You have to contact the hosting company.

ADEYE
Joomla! Fledgling
Joomla! Fledgling
Posts: 4
Joined: Tue Apr 05, 2016 7:52 pm

Re: unable to access company website

Post by ADEYE » Fri Apr 08, 2016 1:49 pm

Thanks Per

I have contacted our host and tried to access the page the webmaster created from their Platform.

There is a link to Joomla.org asking for login credential.

The hosting company hasn't got the login credential details he used for Joomla

We are also unable to contact the webmaster and need to amend the website

Is there a way to contact Joomla.org to give us access to te website ?

Thanks

Adey

User avatar
Per Yngve Berg
Joomla! Master
Joomla! Master
Posts: 26812
Joined: Mon Oct 27, 2008 9:27 pm
Location: Akershus, Norway

Re: unable to access company website

Post by Per Yngve Berg » Fri Apr 08, 2016 3:26 pm

Is it at demo.joomla.org?

The site is run by Siteground.

ADEYE
Joomla! Fledgling
Joomla! Fledgling
Posts: 4
Joined: Tue Apr 05, 2016 7:52 pm

Re: unable to access company website

Post by ADEYE » Fri Apr 08, 2016 5:52 pm

Hi Per

Thank you

I contaced siteGround but they only work on hosting


they asked me to contact www.joomla.org but I cannot find any cotact détails: email address for this company


Can someone help please?

User avatar
Per Yngve Berg
Joomla! Master
Joomla! Master
Posts: 26812
Joined: Mon Oct 27, 2008 9:27 pm
Location: Akershus, Norway

Re: unable to access company website

Post by Per Yngve Berg » Sun Apr 10, 2016 10:00 pm

joomla.org is a community and not a company. We do not offer hosting.
Joomla should be downloaded and installed on your own hosting account.
How long ago was this site installed?

A demo site at demo.joomla.org will expire in 90 days. See the link for the Terms of Service.

If the site is installed somewhere else, check the owner of the ip address to find what hosting company is hosting it.

 

Locked

Return to “Administration 1.5”