Unable to review extension(s)

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theitd
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Unable to review extension(s)

Post by theitd » Wed Feb 20, 2019 10:45 am

Hi there,

I'm a long-standing user of the JED, and up until now, have been able to submit reviews without a problem.

Unfortunately, now I receive a message stating that:
"Security checks determined you may be using an IP masking service or VPN. To continue, you need a different internet connection."

As I am using neither a masking service or VPN, is there any way to have my public, static (and unchanged in 10+ years) IP address whitelisted?

Many thanks.
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anibal_sanchez
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Re: Unable to review extension(s)

Post by anibal_sanchez » Wed Feb 20, 2019 11:42 am

Hi,

We have been improving the review system to avoid receiving reviews that can't be approved.

The system is detecting an issue in your connection that it matches spam cases. It could be not directly related to your individual connection, and it could be caused by a "bad neighbor" that shares the same subnetwork.

In any case, we recommend submitting the review from a different device or connection.

Best Regards,
@anibal_sanchez - http://blog.anibalhsanchez.com

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regexaurus
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Re: Unable to review extension(s)

Post by regexaurus » Thu May 23, 2019 6:37 pm

Same trouble here, trying to submit a review for Securitycheck Pro.
My Internet connection is a Comcast Business cable Internet connection.

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anibal_sanchez
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Re: Unable to review extension(s)

Post by anibal_sanchez » Thu May 23, 2019 6:50 pm

Hi,

Same answer. We recommend submitting the review from a different device or connection.

Thanks in advance.
@anibal_sanchez - http://blog.anibalhsanchez.com

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Webdongle
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Re: Unable to review extension(s)

Post by Webdongle » Thu May 23, 2019 7:09 pm

That is not an option for many users. They have the IP address that their isp provides them with. Your system "improving the review system to avoid receiving reviews that can't be approved" is preventing at least one genuine reveiw. And (quite probably) will be allowing more fake reviews because false reviewers are more likely to solve the problem of rejected reviews.
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