Menus and content no longer show up on website Topic is solved

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Markthomas
Joomla! Fledgling
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Joined: Tue Feb 12, 2019 7:20 am

Menus and content no longer show up on website

Post by Markthomas » Mon Mar 11, 2019 4:30 am

Hello there, first off I am not the most proficient person when it comes to the backend of websites, but I'm what I have. ;)

About a month ago our website quit loading and there was just an error code about a mySQL error. I contacted SiteGround about the problem thinking that would be a good place to start. After using their chat support they decided to clear a cache(?) and that got rid of the mySQL error message and brought back a stripped down version of the website.

The look of the website was correct, but all of the menus, links, and pages were no longer showing up on the website. Everything is still showing up under the Admin panel, but it will not let me change anything. Every time I try to change a module, article, etc., it says I cannot access it through that link.

Any help on this would be awesome, and greatly appreciated! I really enjoy creating the content, but some of this stuff gets me confused easily.

I have run the FPA, and have the info ready to post.

Thanks again for your time.

Mark

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toivo
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Re: Menus and content no longer show up on website

Post by toivo » Mon Mar 11, 2019 6:38 am

If you have run the FPA, please post the results but make sure you follow the instructions from viewtopic.php?f=806&t=969442
Toivo Talikka, Global Moderator

Markthomas
Joomla! Fledgling
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Posts: 3
Joined: Tue Feb 12, 2019 7:20 am

Re: Menus and content no longer show up on website

Post by Markthomas » Mon Mar 11, 2019 2:26 pm

Thank you for replying toivo. Below is the info from the FPA. I should mention I am trying to update the site to 3.x in the next 2 weeks, but to get the old one working in the short time would be great. Thanks again.
Forum Post Assistant (v1.4.8 (koine)) : 10th March 2019 wrote:
Problem Description :: wrote:Menu and other components no longer display on web site. It is all still visible in the Administrator panel though.
Log/Error Message :: wrote:"You are not permitted to use that link to directly access that page." is what it displays whenever I try to do anything in the Admin panel.
Actions Taken To Resolve wrote:Originally the site would not come up at all and would only show a mySQL error message. Then SiteGround cleared a cache and now the site is the way it is.
Basic Environment :: wrote:Joomla! Instance :: Joomla! 2.5.28-Stable (Ember) 10-December-2014
Joomla! Platform :: Joomla Platform 11.4.0-Stable (Brian Kernighan) 03-Jan-2012
Joomla! Configured :: Yes | Read-Only (444) | Owner: --protected-- . (uid: 1/gid: 1) | Group: --protected-- (gid: 1) | Valid For: 2.5
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: false | .htaccess/web.config: Yes | GZip: false | Cache: false | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: N/A | FTP Layer: false | Proxy: N/A | LiveSite: | Session lifetime: 15 | Session handler: database | Shared sessions: N/A | SSL: 0 | Error Reporting: default | Site Debug: false | Language Debug: false | Default Access: 1 | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 2.5.28: No | Database Supports J! 2.5.28: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 3.12.18-clouder0 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate | Doc Root: --protected-- | System TMP Writable: Yes | Free Disk Space : 185.40 GiB |

PHP Configuration :: Version: 7.1.26 | PHP API: cgi-fcgi | Session Path Writable: Yes | Display Errors: 1 | Error Reporting: 30709 | Log Errors To: php_errorlog | Last Known Error: 09th March 2019 21:24:43. | Register Globals: | Magic Quotes: | Safe Mode: | Open Base: | Uploads: 1 | Max. Upload Size: 128M | Max. POST Size: 128M | Max. Input Time: 120 | Max. Execution Time: 120 | Memory Limit: 768M

Database Configuration :: Version: 5.6.40-84.0-log (Client:5.5.32) | Host: --protected-- (--protected--) | default Collation: utf8_general_ci (default Character Set: utf8) | Database Size: 3.88 MiB | #of Tables: 122
Detailed Environment :: wrote:PHP Extensions :: Core (7.1.26) | date (7.1.26) | libxml (7.1.26) | openssl (7.1.26) | pcre (7.1.26) | sqlite3 (7.1.26) | zlib (7.1.26) | bcmath (7.1.26) | bz2 (7.1.26) | calendar (7.1.26) | ctype (7.1.26) | curl (7.1.26) | dba (7.1.26) | dom (20031129) | enchant (7.1.26) | hash (1.0) | fileinfo (1.0.5) | filter (7.1.26) | ftp (7.1.26) | gd (7.1.26) | gettext (7.1.26) | gmp (7.1.26) | SPL (7.1.26) | iconv (7.1.26) | session (7.1.26) | intl (1.1.0) | json (1.5.0) | ldap (7.1.26) | mbstring (7.1.26) | mcrypt (7.1.26) | standard (7.1.26) | mysqli (7.1.26) | pcntl (7.1.26) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: 38fea24f2847fa7519001be390c98ae0acafe387 $) | PDO (7.1.26) | pdo_mysql (7.1.26) | pdo_pgsql (7.1.26) | pdo_sqlite (7.1.26) | pgsql (7.1.26) | Phar (2.0.2) | posix (7.1.26) | pspell (7.1.26) | readline (7.1.26) | Reflection (7.1.26) | imap (7.1.26) | shmop (7.1.26) | SimpleXML (7.1.26) | soap (7.1.26) | sockets (7.1.26) | exif (7.1.26) | sysvmsg (7.1.26) | sysvsem (7.1.26) | tidy (7.1.26) | tokenizer (7.1.26) | wddx (7.1.26) | xml (7.1.26) | xmlreader (7.1.26) | xmlrpc (7.1.26) | xmlwriter (7.1.26) | xsl (7.1.26) | zip (1.13.5) | cgi-fcgi () | memcached (3.0.4) | Zend OPcache (7.1.26) | Zend Engine (3.1.0) |
Potential Missing Extensions ::

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (---) |

Elevated Permissions (First 10) ::
Database Information :: wrote:Database statistics :: Uptime: 2661400 | Threads: 5 | Questions: 1665515960 | Slow queries: 19296 | Opens: 22400362 | Flush tables: 1 | Open tables: 2048 | Queries per second avg: 625.804 |
Extensions Discovered :: wrote:Components :: SITE ::
Core :: com_wrapper (2.5.0) 1 | com_mailto (2.5.0) 1 |
3rd Party:: Kunena Forum - French (1.7.2) ? | Kunena Forum - Chinese (China) (1.7.2) ? | Kunena Forum - English (1.7.2) ? |

Components :: ADMIN ::
Core :: com_search (2.5.0) 1 | com_redirect (2.5.0) 1 | com_cache (2.5.0) 1 | com_newsfeeds (2.5.0) 1 | com_finder (2.5.0) 1 | com_menus (2.5.0) 1 | com_weblinks (2.5.0) 1 | com_plugins (2.5.0) 1 | com_checkin (2.5.0) 1 | com_messages (2.5.0) 1 | com_banners (2.5.0) 1 | com_users (2.5.0) 1 | com_templates (2.5.0) 1 | com_media (2.5.0) 1 | com_admin (2.5.0) 1 | com_installer (2.5.0) ? | com_config (2.5.0) 1 | com_modules (2.5.0) 1 | com_cpanel (2.5.0) 1 | com_login (2.5.0) 1 | com_content (2.5.0) 1 | com_joomlaupdate (2.5.0) ? | com_languages (2.5.0) 1 | com_categories (2.5.0) 1 |
3rd Party:: Kunena Forum - French (1.7.2) ? | Kunena Forum - Chinese (China) (1.7.2) ? | Kunena Forum - English (1.7.2) ? | com_kunena (1.7.2) 1 | Kunena language pack (@kunenaversio) ? | plg_system_kunena (1.7.2) 1 | System - Kunena (1.7.2) ? | JEvents (3.2.21) ? | Mad4Joomla (2.0.1) ? | JoomGallery (2.1.6) ? | mod_jgtreeview (2.0) 1 | Akeeba (4.7.6) ? |

Modules :: SITE ::
Core :: mod_articles_categories (2.5.0) 1 | mod_menu (2.5.0) 1 | mod_articles_popular (2.5.0) 1 | mod_related_items (2.5.0) 1 | mod_articles_category (2.5.0) 1 | mod_feed (2.5.0) 1 | mod_articles_latest (2.5.0) 1 | mod_syndicate (2.5.0) 1 | mod_random_image (2.5.0) 1 | mod_search (2.5.0) 1 | mod_footer (2.5.0) 1 | mod_weblinks (2.5.0) 1 | mod_login (2.5.0) 1 | mod_users_latest (2.5.0) 1 | mod_stats (2.5.0) 1 | mod_languages (2.5.0) 1 | mod_custom (2.5.0) 1 | mod_finder (2.5.0) 1 | mod_wrapper (2.5.0) 1 | mod_breadcrumbs (2.5.0) 1 | mod_articles_archive (2.5.0) 1 | mod_whosonline (2.5.0) 1 | mod_articles_news (2.5.0) 1 | mod_banners (2.5.0) 1 |
3rd Party:: JEvents Calendar (3.2.21) 1 | JEvents CustomModule (3.2.21) 1 | JEvents Legend (3.2.21) 1 | JEvents View Switcher (3.2.21) 1 | JEvents Filter (3.2.21) 1 | mod_jgtreeview (2.0) 1 | JEvents Latest Events (3.2.21) 1 |

Modules :: ADMIN ::
Core :: mod_menu (2.5.0) 1 | mod_title (2.5.0) 1 | mod_feed (2.5.0) 1 | mod_status (2.5.0) 1 | mod_quickicon (2.5.0) 1 | mod_version (2.5.0) ? | mod_logged (2.5.0) 1 | mod_login (2.5.0) 1 | mod_submenu (2.5.0) 1 | mod_latest (2.5.0) 1 | mod_custom (2.5.0) 1 | mod_toolbar (2.5.0) 1 | mod_multilangstatus (2.5.0) 1 | mod_popular (2.5.0) 1 |
3rd Party::

Libraries :: SITE ::
Core ::
3rd Party::

Plugins :: SITE ::
Core :: plg_system_p3p (2.5.0) 1 | plg_system_sef (2.5.0) 1 | plg_system_debug (2.5.0) 1 | plg_system_highlight (2.5.0) 1 | plg_system_redirect (2.5.0) 1 | plg_system_logout (2.5.0) 1 | plg_system_remember (2.5.0) 1 | plg_system_languagefilter (2.5.0) 0 | plg_system_cache (2.5.0) 0 | plg_system_log (2.5.0) 1 | plg_system_languagecode (2.5.0) 0 | plg_content_pagenavigation (2.5.0) 1 | plg_content_geshi (2.5.0) 0 | plg_content_vote (2.5.0) 1 | plg_content_finder (2.5.0) 0 | plg_content_joomla (2.5.0) 1 | plg_content_emailcloak (2.5.0) 1 | plg_content_loadmodule (2.5.0) 1 | plg_content_pagebreak (2.5.0) 1 | plg_finder_newsfeeds (2.5.0) 1 | plg_finder_content (2.5.0) 1 | plg_finder_weblinks (2.5.0) 1 | plg_finder_categories (2.5.0) 1 | plg_finder_contacts (2.5.0) 1 | plg_editors-xtd_image (2.5.0) 1 | plg_editors-xtd_readmore (2.5.0) 1 | plg_editors-xtd_article (2.5.0) 1 | plg_editors-xtd_pagebreak (2.5.0) 1 | plg_quickicon_extensionupdate (2.5.0) 1 | plg_quickicon_joomlaupdate (2.5.0) 1 | PLG_EOSNOTIFY (2.5.0) ? | plg_captcha_recaptcha (2.5.0) 1 | plg_extension_joomla (2.5.0) 1 | plg_user_joomla (2.5.0) 1 | plg_user_profile (2.5.0) 1 | plg_user_contactcreator (2.5.0) 0 | plg_search_newsfeeds (2.5.0) 1 | plg_search_content (2.5.0) 1 | plg_search_weblinks (2.5.0) 1 | plg_search_categories (2.5.0) 1 | plg_search_contacts (2.5.0) 1 | plg_authentication_gmail (2.5.0) 0 | plg_authentication_ldap (2.5.0) 0 | plg_authentication_joomla (2.5.0) 1 |
3rd Party:: plg_system_kunena (1.7.2) 1 | PLG_SYSTEM_BACKUPONUPDATE_TITLE (3.7) 1 | Security - jHackGuard 1.7 (1.2) ? | JA T3 Framework (2.7.3) 1 | Simple Image Gallery (by JoomlaWork (3.0.1) ? | Simple Image Gallery (by JoomlaWork (3.0.1) ? | JEvents - Core Content Plugin (3.2.21) 1 | plg_finder_jevents (3.2.21) 0 | plg_editors_codemirror (1.0) 1 | plg_editors_tinymce (3.5.11) 1 | plg_quickicon_akeebabackup (1.0) 1 | Search - JEvents (3.2.21) 0 |
Templates Discovered :: wrote:Templates :: SITE :: ALLROUNDER-j1.6 (1.2) 1 | beez5 (2.5.0) 1 | atomic (2.5.0) 1 | business5 (1.0.1) 1 | siteground-j16-3 (1.0.0) ? | siteground-j16-22 (1.0.0) 1 | siteground-j16-2 (1.0.0) ? | mx_joofree5 (1.5) 1 | siteground-j16-1 (1.0.0) ? | beez_20 (2.5.0) 1 | js_jamba (1.6.1) 1 |
Templates :: ADMIN :: hathor (2.5.0) 1 | bluestork (2.5.0) 1 |

Markthomas
Joomla! Fledgling
Joomla! Fledgling
Posts: 3
Joined: Tue Feb 12, 2019 7:20 am

Re: Menus and content no longer show up on website

Post by Markthomas » Mon Mar 11, 2019 3:16 pm

Sometimes the problem is staring you right in the face and you still miss it. :)

I changed the php version back to a compatible one for 2.5.28 and the website is up and working correctly for now. If you see any other issues I would appreciate any input though.

Thanks again for your time, and sorry for not catching that before posting.

Mark


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