Upgraded to 3.9.5 and frontend gives blank page with error Topic is solved

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I-MAG
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Upgraded to 3.9.5 and frontend gives blank page with error

Post by I-MAG » Tue Apr 09, 2019 5:39 pm

"Hello,

I've just upgarded to 3.9.5. My backend is fine, but the frontend ends gives this balnk page with error message:
www.hayatt.net

I thought because my php version was old, so I upgraded to 7.2.16 because it was showing me for a while a message to upgrade.
Still after upgradinbg my php, my frontend does not work.
I tried using another theme, and nothing has changed.
I've tried unpublishing all modules, to no avail.

I used the Forum Post Assistant instructions viewtopic.php?f=806&t=969442 but not sure how to detect errors in the report.

I found this "Last Error(s) Reported: in the report:
[09-Apr-2019 17:24:32 UTC] PHP Warning: PHP Startup: Unable to load dynamic library 'imagick.so' (tried: /usr/php/54/usr/lib64/php/modules/imagick.so (/usr/php/54/usr/lib64/php/modules/imagick.so: cannot open shared object file: No such file or directory), /usr/php/54/usr/lib64/php/modules/imagick.so.so (/usr/php/54/usr/lib64/php/modules/imagick.so.so: cannot open shared object file: No such file or directory)) in Unknown on line 0
I have foolishly forgot to take a backup before upgrading! :'(
Any help will be appreciated.

gws
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Re: Upgraded to 3.9.5 and frontend gives blank page with error

Post by gws » Tue Apr 09, 2019 5:56 pm

The idea is you post the result from the FPA here so that folks can see what your config is and determine your problem.

I-MAG
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Re: Upgraded to 3.9.5 and frontend gives blank page with error

Post by I-MAG » Tue Apr 09, 2019 6:01 pm

Forum Post Assistant (v1.4.8 (koine)) : 9th April 2019 wrote:
Last PHP Error(s) Reported :: wrote:[09-Apr-2019 18:00:49 UTC] PHP Warning: PHP Startup: Unable to load dynamic library 'imagick.so' (tried: /usr/php/54/usr/lib64/php/modules/imagick.so (/usr/php/54/usr/lib64/php/modules/imagick.so: cannot open shared object file: No such file or directory), /usr/php/54/usr/lib64/php/modules/imagick.so.so (/usr/php/54/usr/lib64/php/modules/imagick.so.so: cannot open shared object file: No such file or directory)) in Unknown on line 0
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.9.5-Stable (Amani) 9-April-2019
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Writable (644) | Owner: --protected-- . (uid: /gid: ) | Group: --protected-- (gid: ) | Valid For: 3.9
Configuration Options :: Offline: false | SEF: true | SEF Suffix: true | SEF ReWrite: true | .htaccess/web.config: Yes | GZip: false | Cache: false | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: N/A | FTP Layer: false | Proxy: false | LiveSite: | Session lifetime: 15 | Session handler: database | Shared sessions: N/A | SSL: 0 | Error Reporting: default | Site Debug: false | Language Debug: false | Default Access: 1 | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.9.5: Yes | Database Supports J! 3.9.5: Unknown | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 3.10.0-693.11.6.1.ELK.el6.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate | Doc Root: --protected-- | System TMP Writable: Yes | Free Disk Space : 282.07 GiB |

PHP Configuration :: Version: 7.2.16 | PHP API: cgi-fcgi | Session Path Writable: Yes | Display Errors: | Error Reporting: 32759 | Log Errors To: error_log | Last Known Error: 09th April 2019 18:00:56. | Register Globals: | Magic Quotes: | Safe Mode: | Open Base: | Uploads: 1 | Max. Upload Size: 64M | Max. POST Size: 64M | Max. Input Time: 60 | Max. Execution Time: 30 | Memory Limit: 256M

Database Configuration :: Connection Error: : Database Credentials Present? in Configuration...
Detailed Environment :: wrote:PHP Extensions :: Core (7.2.16) | date (7.2.16) | libxml (7.2.16) | openssl (7.2.16) | pcre (7.2.16) | zlib (7.2.16) | filter (7.2.16) | hash (1.0) | pcntl (7.2.16) | readline (7.2.16) | Reflection (7.2.16) | SPL (7.2.16) | session (7.2.16) | standard (7.2.16) | cgi-fcgi () | ionCube Loader () | Zend Engine (3.2.0) |
Potential Missing Extensions :: xml | zip | curl | iconv | mbstring | mysqli | pdo_mysql |

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): No
Potential Ownership Issues: Maybe
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (755) |

Elevated Permissions (First 10) :: hayaat/media/dojo/ (777) | hayaat/media/dojo/20170727/ (777) | hayaat/modules/mod_vertical_menu/cache/ (777) | hayaat/modules/mod_vertical_menu/cache/234/ (777) | old/media/dojo/20170317/ (777) | old/modules/mod_vertical_menu/cache/230/ (777) |
Extensions Discovered :: wrote:Components :: SITE ::
Core :: com_wrapper (3.0.0) ? | com_mailto (3.0.0) ? |
3rd Party:: WF_MEDIA_TITLE (2.5.31) ? | WF_PRINT_TITLE (2.5.31) ? | WF_INLINEPOPUPS_TITLE (2.5.31) ? | WF_BROWSER_TITLE (2.5.31) ? | WF_VISUALCHARS_TITLE (2.5.31) ? | WF_PREVIEW_TITLE (2.5.31) ? | WF_FORMATSELECT_TITLE (2.5.31) ? | WF_CLIPBOARD_TITLE (2.5.31) ? | WF_NONBREAKING_TITLE (2.5.31) ? | WF_XHTMLXTRAS_TITLE (2.5.31) ? | WF_ARTICLE_TITLE (2.5.31) ? | WF_FULLSCREEN_TITLE (2.5.31) ? | WF_SEARCHREPLACE_TITLE (2.5.31) ? | WF_AUTOSAVE_TITLE (2.5.31) ? | WF_CHARMAP_TITLE (2.5.31) ? | WF_SOURCE_TITLE (2.5.31) ? | WF_LINK_TITLE (2.5.31) ? | WF_LAYER_TITLE (2.5.31) ? | WF_STYLE_TITLE (2.5.31) ? | WF_IMGMANAGER_TITLE (2.5.31) ? | WF_DIRECTIONALITY_TITLE (2.5.31) ? | WF_STYLESELECT_TITLE (2.5.31) ? | WF_SPELLCHECKER_TITLE (2.5.31) ? | WF_HR_TITLE (2.5.31) ? | WF_FONTCOLOR_TITLE (2.5.31) ? | WF_FONTSIZESELECT_TITLE (2.5.31) ? | WF_CONTEXTMENU_TITLE (2.5.31) ? | WF_VISUALBLOCKS_TITLE (2.5.31) ? | WF_ANCHOR_TITLE (2.5.31) ? | WF_TABLE_TITLE (2.5.31) ? | WF_TEXTCASE_TITLE (2.5.31) ? | WF_KITCHENSINK_TITLE (2.5.31) ? | WF_CLEANUP_TITLE (2.5.31) ? | WF_LISTS_TITLE (2.5.31) ? | WF_FONTSELECT_TITLE (2.5.31) ? | WF_MEDIAPLAYER_JCEPLAYER_TITLE (2.5.31) ? | WF_AGGREGATOR_VINE_TITLE (2.5.31) ? | WF_AGGREGATOR_VIMEO_TITLE (2.5.31) ? | WF_AGGREGATOR_[youtube]_TITLE (2.5.31) ? | WF_AGGREGATOR_DAILYMOTION_TITLE (2.5.31) ? | WF_FILESYSTEM_JOOMLA_TITLE (2.5.31) ? | WF_LINK_SEARCH_TITLE (2.5.31) ? | WF_LINKS_JOOMLALINKS_TITLE (2.5.31) ? | WF_POPUPS_WINDOW_TITLE (2.5.31) ? | WF_POPUPS_JCEMEDIABOX_TITLE (2.5.31) ? |

Components :: ADMIN ::
Core :: com_categories (3.0.0) ? | com_finder (3.0.0) ? | com_content (3.0.0) ? | com_cache (3.0.0) ? | com_plugins (3.0.0) ? | com_search (3.0.0) ? | com_languages (3.0.0) ? | com_menus (3.0.0) ? | com_tags (3.1.0) ? | com_postinstall (3.2.0) ? | com_modules (3.0.0) ? | com_users (3.0.0) ? | com_banners (3.0.0) ? | com_associations (3.7.0) ? | com_joomlaupdate (3.6.2) ? | com_fields (3.7.0) ? | com_config (3.0.0) ? | com_templates (3.0.0) ? | com_login (3.0.0) ? | com_weblinks (3.5.0) ? | com_media (3.0.0) ? | com_contenthistory (3.2.0) ? | com_cpanel (3.0.0) ? | com_privacy (3.9.0) ? | com_ajax (3.2.0) ? | com_checkin (3.0.0) ? | com_installer (3.0.0) ? | com_actionlogs (3.9.0) ? | com_admin (3.0.0) ? | com_newsfeeds (3.0.0) ? | com_messages (3.0.0) ? | com_redirect (3.0.0) ? |
3rd Party:: COM_GANTRY (4.1.40) ? | JComments (3.0.7) ? | com_jaextmanager (2.6.5) ? | com_jaextmanager (2.5.3) ? | RSForm! (1.49.14) ? | JCE (2.5.31) ? | com_gantry5 (5.4.10) ? | offlajn_installer (1.0) ? |

Modules :: SITE ::
Core :: mod_search (3.0.0) ? | mod_syndicate (3.0.0) ? | mod_custom (3.0.0) ? | mod_articles_popular (3.0.0) ? | mod_breadcrumbs (3.0.0) ? | mod_tags_similar (3.1.0) ? | mod_feed (3.0.0) ? | mod_articles_category (3.0.0) ? | mod_finder (3.0.0) ? | mod_random_image (3.0.0) ? | mod_whosonline (3.0.0) ? | mod_stats (3.0.0) ? | mod_articles_archive (3.0.0) ? | mod_menu (3.0.0) ? | mod_login (3.0.0) ? | mod_articles_latest (3.0.0) ? | mod_banners (3.0.0) ? | mod_users_latest (3.0.0) ? | mod_languages (3.5.0) ? | mod_weblinks (3.5.0) ? | mod_tags_popular (3.1.0) ? | mod_articles_categories (3.0.0) ? | mod_related_items (3.0.0) ? | mod_articles_news (3.0.0) ? | mod_footer (3.0.0) ? | mod_wrapper (3.0.0) ? |
3rd Party:: mod_gantry5_particle (5.4.10) ? | sigplus (1.4.3.3) ? | MOD_JA_ACM (2.0.6) ? | RokNavMenu (2.0.9) ? | Bizkniz Twitter Feed Display (1.0) ? | BT Content Slider (2.3.11) ? | Ultimate Twitter Sidebar Feed (2.0) ? | Vertical Menu (3.052) ? |

Modules :: ADMIN ::
Core :: mod_custom (3.0.0) ? | mod_quickicon (3.0.0) ? | mod_status (3.0.0) ? | mod_latestactions (3.9.0) ? | mod_sampledata (3.8.0) ? | mod_latest (3.0.0) ? | mod_feed (3.0.0) ? | mod_toolbar (3.0.0) ? | mod_menu (3.0.0) ? | mod_login (3.0.0) ? | mod_multilangstatus (3.0.0) ? | mod_submenu (3.0.0) ? | mod_popular (3.0.0) ? | mod_version (3.0.0) ? | mod_privacy_dashboard (3.9.0) ? | mod_title (3.0.0) ? | mod_logged (3.0.0) ? | mod_stats_admin (3.0.0) ? |
3rd Party::

Libraries :: SITE ::
Core ::
3rd Party:: mAvik Thumb (1.0.21) ? |

Plugins :: SITE ::
Core :: plg_fields_media (3.7.0) ? | plg_fields_color (3.7.0) ? | plg_fields_textarea (3.7.0) ? | plg_fields_radio (3.7.0) ? | plg_fields_list (3.7.0) ? | plg_fields_repeatable (3.9.0) ? | plg_fields_editor (3.7.0) ? | plg_fields_text (3.7.0) ? | plg_fields_sql (3.7.0) ? | plg_fields_integer (3.7.0) ? | plg_fields_checkboxes (3.7.0) ? | plg_fields_calendar (3.7.0) ? | plg_fields_url (3.7.0) ? | plg_fields_imagelist (3.7.0) ? | plg_fields_user (3.7.0) ? | plg_fields_usergrouplist (3.7.0) ? | PLG_ACTIONLOG_JOOMLA (3.9.0) ? | plg_content_joomla (3.0.0) ? | plg_content_vote (3.0.0) ? | plg_content_loadmodule (3.0.0) ? | plg_content_fields (3.7.0) ? | plg_content_emailcloak (3.0.0) ? | plg_content_geshi (2.5.0) ? | plg_content_finder (3.0.0) ? | plg_content_pagebreak (3.0.0) ? | plg_content_pagenavigation (3.0.0) ? | plg_content_confirmconsent (3.9.0) ? | plg_editors-xtd_module (3.5.0) ? | plg_editors-xtd_image (3.0.0) ? | plg_editors-xtd_fields (3.7.0) ? | plg_editors-xtd_article (3.0.0) ? | plg_editors-xtd_readmore (3.0.0) ? | plg_editors-xtd_menu (3.7.0) ? | plg_editors-xtd_pagebreak (3.0.0) ? | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) ? | PLG_INSTALLER_URLINSTALLER (3.6.0) ? | plg_installer_packageinstaller (3.6.0) ? | plg_authentication_joomla (3.0.0) ? | plg_authentication_ldap (3.0.0) ? | plg_authentication_gmail (3.0.0) ? | plg_authentication_cookie (3.0.0) ? | plg_extension_joomla (3.0.0) ? | plg_twofactorauth_yubikey (3.2.0) ? | plg_twofactorauth_totp (3.2.0) ? | plg_finder_contacts (3.0.0) ? | plg_finder_content (3.0.0) ? | plg_finder_categories (3.0.0) ? | plg_finder_weblinks (3.5.0) ? | plg_finder_tags (3.0.0) ? | plg_finder_newsfeeds (3.0.0) ? | plg_user_joomla (3.0.0) ? | plg_user_contactcreator (3.0.0) ? | plg_user_terms (3.9.0) ? | plg_user_profile (3.0.0) ? | plg_search_contacts (3.0.0) ? | plg_search_content (3.0.0) ? | plg_search_categories (3.0.0) ? | plg_search_weblinks (3.5.0) ? | plg_search_tags (3.0.0) ? | plg_search_newsfeeds (3.0.0) ? | plg_captcha_recaptcha (3.4.0) ? | plg_captcha_recaptcha_invisible (3.8) ? | plg_privacy_actionlogs (3.9.0) ? | plg_privacy_message (3.9.0) ? | plg_privacy_content (3.9.0) ? | plg_privacy_consents (3.9.0) ? | plg_privacy_user (3.9.0) ? | plg_system_updatenotification (3.5.0) ? | PLG_SYSTEM_ACTIONLOGS (3.9.0) ? | plg_system_privacyconsent (3.9.0) ? | plg_system_sessiongc (3.8.6) ? | plg_system_highlight (3.0.0) ? | plg_system_fields (3.7.0) ? | plg_system_languagefilter (3.0.0) ? | plg_system_redirect (3.0.0) ? | plg_system_p3p (3.0.0) ? | plg_system_stats (3.5.0) ? | plg_system_sef (3.0.0) ? | plg_system_remember (3.0.0) ? | plg_system_logout (3.0.0) ? | plg_system_debug (3.0.0) ? | plg_system_log (3.0.0) ? | plg_system_cache (3.0.0) ? | plg_system_logrotation (3.9.0) ? | plg_system_languagecode (3.0.0) ? | plg_quickicon_extensionupdate (3.0.0) ? | plg_quickicon_privacycheck (3.9.0) ? | plg_quickicon_joomlaupdate (3.0.0) ? | plg_quickicon_phpversioncheck (3.7.0) ? |
3rd Party:: plg_gantry5_preset (5.4.10) ? | plg_content_jce (2.5.31) ? | plg_mavikthumbnails (2.1.9) ? | plg_content_readingtime (3.4.0) ? | Content - JA Disqus Debate Echo (2.6.2) ? | plg_content_jcomments (1.0) ? | Content - Image gallery - sigplus (1.4.3.3) ? | plg_content_josdewplayer (2.0) ? | plg_editors-xtd_jcommentson (1.0) ? | plg_editors-xtd_jcommentsoff (1.0) ? | plg_installer_jce (2.5.31) ? | Ajax - JA Content Type (1.0.0) ? | plg_editors_jce (2.5.31) ? | plg_editors_codemirror (5.40.0) ? | plg_editors_tinymce (4.5.9) ? | plg_user_jcomments (1.0) ? | plg_search_jcomments (1.0) ? | plg_system_jce (2.5.31) ? | Offlajn Joomla 3.0 compatibility (1.0) ? | System - RokExtender (2.0.0) ? | System - JA Content Type (1.0.3) ? | T3 Framework (2.7.4) ? | plg_system_gantry5 (5.4.10) ? | Offlajn Dojo Loader (1.0) ? | System - Gantry 4 (4.1.40) ? | System - Offlajn Params (1.0.0) ? | System - Offlajn Params (1.0.0) ? | plg_system_jcomments (1.0) ? | plg_quickicon_gantry5 (5.4.10) ? | plg_quickicon_jcomments (1.0) ? | plg_quickicon_jcefilebrowser (2.5.31) ? |
Templates Discovered :: wrote:Templates :: SITE :: ja_teline_v (1.0.4) ? | atomic (2.5.0) ? | beez_20 (2.5.0) ? | rt_voxel (1.1) ? | beez5 (2.5.0) ? | rt_cygnet (1.2) ? | rt_protean (1.1.1) ? | protostar (1.0) ? | beez3 (3.1.0) ? |
Templates :: ADMIN :: bluestork (2.5.0) ? | isis (1.0) ? | hathor (3.0.0) ? |

gws
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Re: Upgraded to 3.9.5 and frontend gives blank page with error

Post by gws » Tue Apr 09, 2019 6:52 pm

There are many missing php extensions;Potential Missing Extensions :: xml | zip | curl | iconv | mbstring | mysqli | pdo_mysql |
Enable these in your php version.
You have some permissions set at 777 these should be 755 and config.php is 644 should be 444

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sozzled
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Re: Upgraded to 3.9.5 and frontend gives blank page with error

Post by sozzled » Tue Apr 09, 2019 7:03 pm

I agree with @gws (about missing PHP extensions and incorrectly set folder/file permissions).

Let this be a lesson to everyone to make backups of one's website (and make them frequently) before updating software.

Double-check the database connection credentials.

You're missing the PHP extension imagick; you can probably add this (tick a box) by changing the PHP configuration with your host's cPanel.

Also, for completeness, run the Extensions » Manage » Discover facility to [re-]install any "missing" extensions.

The FPA report shows two versions of com_jaextmanager installed. You don't need either; this extension is bloatware added by JoomlArt.

Lastly and importantly, remove (uninstall) all those J! 2.5 extensions that you're using. J! 2.5 extensions will not run with J! 3.x and, especially, not with PHP 7.
https://www.kuneze.com/blog
“If you think I’m wrong then say, ‘I think you’re wrong.’ If you say ‘You’re wrong!’, how do you know?” :)

I-MAG
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Re: Upgraded to 3.9.5 and frontend gives blank page with error

Post by I-MAG » Tue Apr 09, 2019 7:59 pm

Hi,
I fixed the permissions.
My control panel does not give me the option to add these extension. I'll contact my host.

I have a backup from February (I manually made a copy of the database, and have all my site files as compressed file, so I removed the new files and use the old ones). I reverted to the database and files, and went back to php 5.34 But I still get the error message!
That is strange. :(

I-MAG
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Posts: 960
Joined: Sat Oct 14, 2006 5:25 pm
Location: Kuwait

Re: Upgraded to 3.9.5 and frontend gives blank page with error

Post by I-MAG » Tue Apr 09, 2019 8:20 pm

Update:
Phew! My host enabled the extensions and my dear site is back.
This was a lesson for me to backup up even before a minor update.
Thank you very much in deed for all your help @gws and @sozzled . :) :)


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